Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10099855November 12, 2004
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
HEATER IN THE DRIVER'S SEAT BURNED THROUGH THE SEAT AND DRIVER'S COAT WHILE DRIVING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098732November 12, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
I OWN A VOLKSWAGEN JETTA 1.8 TURBO, 2002. IT IS AT 29,000 MILES CURRENTLY. SINCE 14,000 MILES IT HAS HAD A SHAKING PROBLEM THAT OCCURS WHEN THE VEHICLE IS STARTED AND PUT IN GEAR. THE BRAKE MUST BE PRESSED FOR THE SHAKING TO OCCUR. THE LATEST INCIDENT HAD THE ACR SHAKING SO HARD THAT IT WAS IMPOSSIBLE TO DRIVE. WHEN THE VEHICLE WARMS UP, IT STOPS. DIFFERENT PROBLEMS HAVE BEEN BLAMED FOR THE PROBLEM, SUCH AS THE FAULTY IGNITION COILS RECALLED BY VW, THE ENGINE TIMING, AND NOW THE TRANSMISSION. THIS CAR HAS A HISTORY OF FAILING TRANSMISSIONS AND IS UNSAFE. I AM SEEKING A FULL REFUND PLUS LICENSE AND REGISTRATION FEES. VOLKSWAGEN'S CUSTOMER CARE LINE IS INEFFICIENT AND DOES NOT FOLLOW UP ON PROBLEMS, NOR DOES IT ALLOW A CUSTOMER TO SPEAK TO ONE PERSON REGARDING ALL OF THEIR ISSUES. THIS MAJOR PROBLEM IS ACCOMPANIED BY SEVERAL OTHER KINDS OF FAILURES--RADIO, HORN, SEVERAL OTHER FUSES, AND AIR INTAKE. VW DOES NOT TAKE NOTICE OF ITS CUSTOMERS, AND FURTHER ACTION WITH LARGER ENTITIES MUST OCCUR FOR ANY KIND OF RESOLUTION TO BE REACHED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098759November 12, 2004
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
MY CAR, A 2002 VOLKSWAGEN JETTA WAS PARKED AND RUNNING AND THE DRIVER SEAT CAUGHT ON FIRE FOR NO APPARENT REASON DUE TO MOST LIKELY THE HEATING ELEMENT IN THE SEAT. I AM FILING THIS COMPLAINT BECAUSE IF I WAS IN THE CAR I MAY HAVE BEEN INJURED OR KILLED DUE TO THE DEFECT. I JUST WANT SOMEONE TO KNOW SO THAT OTHER PEOPLE ARE SAFE IN THE FUTURE. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10098593November 10, 2004
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
I WAS DRIVING MY LEASED, 2003 VOLKSWAGEN JETTA, (EQUIPPED WITH COLD WEATHER PACKAGE), ON A VERY BUSY ROAD IN LATE AFTERNOON ON A COLD AUTUMN DAY JUST OUTSIDE OF BOSTON. I TURNED MY DRIVER SIDE SEAT WARMER ON THE HIGHEST LEVEL, (5) AND IN ABOUT 5 MINUTES I FELT A SHARP PAIN ON THE BACKSIDE OF MY LEFT THIGH AND THOUGHT SOMETHING HAD STUNG ME AT FIRST. I REPOSITIONED MYSELF IN THE SEAT, AND COULD SMELL SOMETHING BURNING. I LOOKED DOWN AND SAW DARK BROWN SMOKE POURING FROM THE SEAT AND REALIZED THE SEAT WAS ACTUALLY BURNING ME. I IMMEDIATELY TURNED THE SEAT WARMER OFF, PULLED OVER, (AGAIN IN VERY BUSY TRAFFIC IN WATERTOWN, MA), AND GOT OUT OF THE CAR TO FIND A DARK BROWN, DIME-SIZED BURN MARK IN THE SEAT!!! THE HEAT ACTUALLY WENT THROUGH THE SEAT AND BURNED A SMALL BROWN MARK INTO MY BLUE JEANS AND SUBSEQUENTLY, LEFT A SMALL WELT ON THE BACKSIDE OF MY THIGH. I AM SCARED TO DRIVE THE CAR NOW BECAUSE I AM NOT SURE IF THERE ARE OTHER ELECTRICAL DEFECTS WITH THIS CAR THAT MAY PUT MY LIFE, AND MY PASSENGERS LIVES IN DANGER. I HAVE CONTACTED THE DEALERSHIP I LEASED THE CAR FROM AND THEY SEEM VERY EAGER TO REPLACE THE SEAT AND TO CLEAR THIS MATTER UP IMMEDIATELY.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10098597November 10, 2004
SERVICE BRAKES, AIR:DISC:ROTOR
REAR BRAKE PADS/ROTORS: PREMATURE WEAR, AT 25K. WENT TO DEALER THEY TOLD ME THAT IT WAS MY FAULT FOR USING THE BRAKES TOO MUCH AND THAT IT WAS GOING TO BE $650 FOR PARTS AND LABOR. WENT TO A MIDAS HAD THEM REPLACED FOR $250 AND WAS TOLD THERE THAT BRAKES SHOULD NOT WEAR OUT THAT SOON ON A NEW CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101324November 9, 2004
VEHICLE SPEED CONTROL
WHILE THE BRAKE WAS APPLIED THE VEHICLE SUDDENLY ACCELERATED. *NM THE CONSUMER ATTEMPTED TO PUT THE VEHICLE IN NEUTRAL BUT IT KEPT RACING FORWARD. *TC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101432November 9, 2004
TIRES
WHILE DRIVING THE FRONT PASSENGER SIDE TIRE BLOWOUT. *NM THE RIGHT FRONT TIRE FAILED. THE LEFT FRONT TIRE CONTAINED NUMEROUS LATERAL CRACKS ON THE INNER SIDEWALL. THE REMAINED THREE TIRES CONTAINED SIMILAR CRACKS. THE CRACKS MEASURED 3-5 INCHES. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098534November 9, 2004
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
WHILE DRIVING MY 2003 1.8T VOLKSWAGEN JETTA, THE SEAT HEATER ON THE DRIVER SIDE MALFUNCTIONED. I FELT A VERY SMALL POINT OF PAIN IN MY LEG, BUT DIDN'T REALLY NOTICE IT UNTIL I STARTED TO SMELL SMOKE. I IMMEDIATELY SHUT OFF THE SEAT HEATER (WHICH WAS ON A SETTING OF 3 OUT OF 5 INITIALLY), PULLED THE CAR OVER TO A PARKING LOT, GOT OUT, AND FORTUNATELY NOTHING CAUGHT FIRE. I BROUGHT THE CAR IN TO MY DEALER (TREND MOTORS IN ROCKAWAY, NJ), WHO PROMPTLY FIXED THE PROBLEM, AND HAVE ORDERED A NEW SEAT COVER TO REPLACE THE ONE DAMAGED BY THE MALFUNCTION. THE CAR WAS COVERED UNDER WARRANTY AT THE TIME OF THE PROBLEM, WHICH OCCURED ON NOVEMBER 4, 2004.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10099713November 9, 2004
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
CONSUMER NOTICED THAT THE BRAKE LIGHTS WERE INOPERATIVE. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE BRAKE LIGHT SWITCH NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098539November 9, 2004
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
DESPITE HAVING A MALFUNCTION EXACTLY AS DEFINED IN NHTSA CAMPAIGN 04VO96000 ON THE SAME MODEL (01 JETTA) - VOLKSWAGEN INSISTED THAT MY VEHICLE WAS NOT COVERED BECAUSE MY VIN WAS FROM A DIFFERENT PLANT. THE DEALER DIAGNOSED THE PROBLEM TO BE "A DEFECTIVE BRAKE LIGHT SWITCH THAT CAUSED THE EPC LIGHT TO STAY ON, AND YOUR BRAKE LIGHTS TO NOT WORK." *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098577November 9, 2004
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
DURING FIRST USE IN COLD WEATHER TURNED ON HEATING SEAT ON DRIVER'S SIDE AFTER ABOUT THIRTY SECONDS THE CAR BEGAN TO FILL WITH SMOKE, I FELT A SHARP PAIN IN MY LEFT REAR BUTT CHEEK. OPENED THE DOOR & GOT OUT OF THE CAR .REACHED IN AND TURNED OFF THE SEAT HEATER. NOTED A HOLE IN THE LEATHER SEAT, FOUND ONE IN MY TROUSERS AND A SMALL BURN MARK ON MY BUTT. TOOK THE CAR TO THE LOCAL DEALER, AND THEY ORDERED THE PARTS. AM NOW WAITING TO SEE IF IT WILL BE PAID FOR BY VOLKSWAGEN. THE CAR IS 5000 MILES OVER WARRANTY. *AK
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10096703November 9, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
NO WARNING LIGHTS ILLUMINATED. PERIODICALLY THE BRAKING PRESSURE WAS RELEASED AND A PEDAL PULSE WAS FELT WHILE STOPPING. THE DEALER STATED THAT THE PROBLEM TO THE ABS PUMP LEAKED INTO THE ABS MODULE. *JB THE CONSUMER'S DAUGHTER WAS UNABLE TO STOP IN A PARKING LOT AS A RESULT OF THE BRAKES RELEASING CAUSING HER TO HIT ANOTHER VEHICLE. THE PERSON IN THE OTHER VEHICLE SOUGHT MEDICAL TREATMENT. *SC
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10101426November 8, 2004
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
THE VEHICLE WAS SLIGHTLY OVER A YEAR OLD WHEN THE BRAKE LIGHT STARTED TO ILLUMINATE. THE CONSUMER HAD THE BRAKES REPLACED. *NM RECALL# 04V096000. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10099831November 8, 2004
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
DRIVER SEAT BURN,SEAT COVER HAD LIQUID OF SOME TYPE LEAK INTO SEAT THROUGH SEAM INTO HEATING ELEMENTS. CAUSED A SHORT. *BF *TC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098429November 8, 2004
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS, STRUCTURE:BODY:BUMPERS
WHILE PARKED, PANELS LOCATED UNDER ENGINE AND SIDE PROTECTANT PIECES, BECAME UNATTACHED. DEALERSHIP TRIED TO BLAME ON DRIVER- WHICH ISN'T TRUE, AS THE CAR WAS NOT DRIVEN IN THREE DAYS - ALL PANELS SHOW FATIGUE, AND SOME ODD-CRACKING DAMAGE. SECOND REPAIR SHOP SHOW DEMONSTRATED WEAK SCREWS, CRACKING ALONG MOUTING POINTS, AND THE BUMPER BECOMING UNATTACHED. INCLUDING DAMAGE TO THE SCREWS THEMSELVES, WITH PREMATURE RUSTING, AND THE SCREW'S HEADS COMPLETLEY FALLING OFF. WHILE BEING TOWED TO DEALERSHIP, ALL PANELS BECAME DETACHED. (3 PC SYSTEM) THIS IS A CERTIFIED-USED VEHICLE - ORG. FROM IL SOLD IN MN. VEHICLE WAS IN DEALERSHIP THAT WEEK FOR OIL CHANGE, DEALERSHIP REPORTED NO PROBLEMS - HOWEVER AFTER THE FACT, THE CAR WAS PARKED IN A GARAGE. VW WILL NOT STAND BEHIND THEIR PRODUCT AS THEY FEEL THAT IT WAS NOT CAUSED BE THE SCEWS MALFUNCTIONING, BUT BY "ADDED AND UNKNOWN STRESS INCREASES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098442November 8, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
(1) VERY LOUD BANG ON THE DRIVER SIDE DOOR (2) FRONT DRIVER-SIDE WINDOW FELL DIRECTLY INTO THE DOOR PANEL (3) SMALL PLASTIC CLIP HAS TO BE REPLACED, AT THE SAME TIME DEALER TRYES TO CHANGE A WHOLE POWER WINDOWS ASSEMBLY FOR $500. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
1
#10098463November 8, 2004
STRUCTURE:BODY
THE CENTER ARM REST LOCK KEEPS BREAKING ON MY 2001 VW JETTA. IT HAS BROKEN THREE (3) TIMES SINCE I BOUGHT THE VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098361November 6, 2004
STRUCTURE:BODY:BUMPERS
FRONT BUMPER OF VEHICLE HAS BEEN PULLED OFF 10 TIMES DUE TO WHEN YOU PUT THE CAR IN REVERSE THE BOTTOM OF THE FRONT BUMPER GETS STUCK ON ANY PARKING BLOCK WHICH RESULTS IN THE BUMPER BEING PULLED AWAY FROM THE CAR AND HAVING TO BE REPLACED OR REATTACHED. WE HAVE SPOKE TO OTHER JETTA TDI OWNERS AND HAVE FOUND THAT THEY HAVE EXPERIENCED THE SAME PROBLEM. THE DEALERS WE HAVE SPOKE TO ARE ALSO AWARE THAT THIS IS A PROBLEM WITH THIS TYPE OF VEHICLE BUT BECAUSE THERE HAS NOT BEEN A RECALL NOTHING THEY WILL NOT DO ANYTHING AND WE CONTINUALLY HAVE TO PAY TO HAVE IT FIXED. 8JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101200November 5, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
THE VEHICLE MASS AIR FLOW SENSOR FAILED WHICH CAUSED THE VEHICLE TO PERFORM POORLY. *NM THE CONSUMER WAS REIMBURSED FOR THE COST OF THE REPAIR. *TC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101029November 5, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT, ELECTRICAL SYSTEM
WHILE DRIVING, THE ABS BRAKE LIGHT CAME ON INTERMITTENTLY. THE CLUTCH BECAME STUCK AND THE CONSUMER HAD TO JIGGLE THE GEAR. THE VEHICLE ALSO HAD ELECTRICAL PROBLEMS. *BF AC COMPRESSOR FAILED. NEW BATTERY WENT DEAD. FOUR WINDOW FAILURE DUE TO ELECTRICAL PROBLEM. *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Jetta