Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10102294December 7, 2004
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
A HOLE WAS BURNT INTO MY VELOUR DRIVER SEAT FROM THE SEAT HEATER ON MY 2003 DIESEL JETTA. I CANNOT USE THE SEAT HEATER AS IT CONTINUES TO PRODUCE A BURNING SMELL WHEN THE HEAT IS TURNED ON. *AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10102313December 7, 2004
SEATS
A LARGE SPRING FELL FROM UNDER THE FRONT PASSENGER SEAT FOR NO APPARENT REASON. VW SERVICE STATED THE SPRING HELD THE SEAT TO THE RAIL AND WAS AN EXTEME SAFETY HAZARD; IF INVOLVED IN AN ACCIDENT THE SEAT WOULD COME LOOSE FROM THE RAIL. VW STATED SINCE OUR CAR WAS OUT OF WARRENTY THEY COULD NOT FIX IT ON THEIR COSTS (2001 VOLKSWAGON JETTA). THIS IS A VERY EXPENSIVE REPAIR, AND SINCE IT IS SUCH AN EXTREME SAFETY HAZARD I FEEL VW SHOULD TAKE THIS RESPONSIBILITY. THE EXACT SAME SPRING HAS COME LOOSE FROM MY SONS 2001 JETTA AS WELL. THIS INDICATES TO US THAT THIS IS NOT AN ISOLATED SITUATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102321December 7, 2004
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
MY WIFE AND I OWN A 2002 JETTA GLS 1.8T WITH HEATED SEATS. WHILE DRIVING I FELT MY LEG GETTING EXTREMELY HOT AND I SMELLED SOMETHING BURNING. I PULLED OVER AND FOUND A HOLE IN MY PANTS AND A HOLE IN MY DRIVER'S SEAT. THE SEAT WAS STILL SMOKING WHEN I PULLED OVER. MY WIFE TURNED OFF THE HEATED SEATS AND THE SEAT STOPPED SMOKING. I CONTACTED TWO VOLKSWAGEN DEALERSHIPS AND THEY STATED THEY WERE AWARE OF SOMETHING LIKE THIS HAPPENING TOVOLKSWAGENS BEFORE. THIS RESULTED IN DAMAGE TO THE CAR, MY PANTS, A MINOR BURN TO MY LEG, AND CAUSED ME TO QUESTION THE SAFETY OF THIS VEHICLE.*AK
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10099541December 7, 2004
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
WHEN ADJUSTING THE DRIVER SIDE SEAT AIR BAG SENSOR LIGHT STAYED ON. *AK *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103123December 6, 2004
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
DRIVER'S SEAT HEATER WIRING CAUGHT ON FIRE, BURNING THE FABRIC. VEHICLE WILL BE TAKEN TO DEALER FOR REPAIRS. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10103196December 6, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER, SERVICE BRAKES, HYDRAULIC:POWER ASSIST
THE BOOSTER AND MASTER CYLINDER WERE DEFECTIVE. WHEN TOUCHING THE BRAKES THEY LOCKED UP.*AK. BOOSTER AND MASTER CYLINDER ARE GOOD, BUT SHAFT BETWEEN THE TWO MISALIGNED AND HANGS UP. CANNOT REALIGNED. *AK....MANUFACTURER INSISTED THAT BOOSTER AND MASTER CYLINDER WERE GOOD, BUT SHAFT BETWEEN THE TWO WAS MISALIGNED, COULD NOT REALIGN IT. HAS TO REPLACE IT AT $640.00. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102061December 3, 2004
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
FRONT PASSENGER'S SEAT CAUGHT ON FIRE THROUGH THE NYLON FABRIC, BURNING THE PASSENGER. NEW SEAT WILL BE REPLACED BY MANUFACTURER.*AK
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10102001December 2, 2004
ELECTRICAL SYSTEM, EXTERIOR LIGHTING:HEADLIGHTS
WHILE DRIVING HEADLIGHTS WERE DIM. CONSUMER TOOK VEHICLE TO THE DEALER. CONSUMER FOUND THERE WERE ALOT OF COMPLAINTS REGARDING THE HEADLIGHTS. CONSUMER HAD TO REPLACE THE BULB WITH HIGHER WALTAGE. THERE WAS ALSO A PROBLEM WITH THE PASSAT. HOWEVER, THE PROBLEM WAS ELECTRICAL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100928December 2, 2004
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
1) VEHICLE COMFORT MODULE SPONTANEOUSLY FAILED. THIS HAPPENED WHILE DRIVING THE CAR! 2) A MAJORITY OF THE FUNCTIONS CONTROLLED BY THIS MODULE FAILED, INCLUDING ALARM GOING OFF WHILE DRIVING, FUEL CAP RELEASE NOT WORKING, DOOR LOCKS, TRUNK RELEASE, ETC. ALL FAILED. IN THE MIDDLE OF THE FREEWAY, THE ALARM WENT OFF AND THERE WAS NOTHING I COULD DO TO TURN IT OFF. CALLED EMERGENCY ROADSIDE SERVICE AND THEY SHOWED ME HOW TO DISABLE THE ALARM (TURN THE KEY IN THE DOOR LOCK ON AND OFF SEVERAL DOZEN TIMES). HOWEVER NONE OF THE OTHER FUNCTIONS WORKED, MOST SERIOUS WAS THAT THE FUEL CAP COULD NOT BE OPENED. I HAD TO GET THIS FIXED BEFORE I RAN OUT OF FUEL! 3) TOOK THE VEHICLE TO THE DEALER. THEY REPLACED THE COMFORM MODULE AND MOST OF THE SYSTEM OPERATIONAL AGAIN. 4) HOWEVER OVER TIME, ONE BY ONE VARIOUS SYSTEMS STARTING MALFUNCTIONING AGAIN. WITHIN WEEKS, ONE OF THE REAR DOOR LOCKS WOULDN'T CLOSE AUTOMATICALLY. LATER THE TRUNK RELEASE DIDN'T WORK WITH THE REMOTE. THEN THE INTERIOR LIGHTS WOULDN'T GO OFF AUTOMATICALLY. OTHER DOOR LOCKS STOPPED FUNCTIONING, ETC. 5) SINCE THE CAR WAS OUT OF WARRANTY AND THESE WERE NOT CRUCIAL FUNCTIONS, I LIVED WITH THESE FAILURES. BUT NOW I'M UNCOMFORTABLE DRIVING THE CAR, NOT KNOWING WHERE AGAIN IN THE MIDDLE OF NOWHERE, EVERYTHING STOPS WORKING AGAIN. 6) I CALLED VOLKSWAGEN AND DESCRIBED THIS. THEY SAID I WOULD HAVE TO GO TO A DEALER TO HAVE THE PROBLEM DIAGNOSED AND FIXED AT MY OWN COST. THEY SAID THAT SINCE THE VEHICLE WAS OUT OF WARRANTY, THEY COULD NOT HELP FIX THIS. I ARGUED THAT THIS WAS A CORE COMPONENT THAT FAILED - NOT DUE TO WEAR AND TEAR OR MISUSE, BUT THEY STILL SAID SORRY!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102033December 2, 2004
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
WHILE DRIVING SEAT HEATER STARTED TO BURN. CONSUMER FELT THE HEAT THROUGH HER COAT. PULLED OVER AND EXITED THE VEHICLE. THE LEATHER SEAT WAS MELTED. CONSUMER CONTACTED THE MANUFACTURER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100842December 1, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, ENGINE AND ENGINE COOLING:ENGINE, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
ENGINE FAILURE, RADIO FAILURE, WINDOW WOULDN'T ROLL BACK UP, VIBRATING SPEAKERS. W SERVICE SHOP FAILED TO CORRECT CONDITIONS ON SEVERAL OCCASIONS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100856December 1, 2004
ELECTRICAL SYSTEM:IGNITION, EXTERIOR LIGHTING:TURN SIGNAL:FLASHER UNIT, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THIS SUMMER MY LEFT REAR DOOR BECAME INOPERABLE. IN LATE OCTOBER THE TURN SIGNALS BEGAN OPERATING INTERMITTENTLY. ON A COLD AND RAINY DAY THIS NOVEMBER MY 2001 JETTA WITH 37000 MILES STALLED WHILE MAKING A LEFT TURN. I RESTARTED AND COMPLETED MY TURN, THINKING I HAD JUST LET OUT THE CLUTCH TOO FAST. THE CAR WAS A BIT SLUGGISH AND A 1/2 MILE DOWN THE ROAD THE CHECK ENGINE LIGHT CAME ON. I TOOK THE CAR TO THE DEALER ON NOVEMBER 30 AND WAS SHOCKED NOT ONLY AT THE PROBLEMS BUT THAT THEY WERE NOT COVERERED BY ANY WARRANTY. THE TOTAL REPAIR BILL WAS OVER $1000 DOLLARS. THE IGNITION COIL PACK NEEDS REPLACED FOR $740. THE HAZARD LIGHT SWITCH NEEDS REPLACED FOR $77. JUST TO FIND OUT WHAT IS WRONG WITH THE DOOR REQUIRES A CHARGE OF $188 DOLLARS. THESE PROBLEMS HAVE BEEN MENTIONED SEVERAL TIMES ON YOUR WEBSITE. I GUESS I JUST HIT THE TRIFECTA.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100895December 1, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I WAS DRIVING IN THE CITY. HEARD A GRINDING NOISE IN THE REAR OF MY VEHICLE. BROUGHT CAR TO MECHANIC. WAS TOLD REAR CALIPER FROZE DUE TO WEARING OF BRAKE PADS. THE CALIPERS HAD DAMAGED THE REAR ROTORS. THE CAR HAD TO BE TOWED TO DEALER. ROTORS WERE REPLACED FOR A COST OF $500, AND I WAS TOLD NONE OF THE REPAIRS WERE COVERED UNDER WARRANTY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100755November 30, 2004
EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS, EQUIPMENT:ELECTRICAL
HAZARD SIGNALS FAIL TO BLINK OR FLASH. ON OCCASION, THEY FLASH A FEW TIMES THEN STOP.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100790November 30, 2004
POWER TRAIN:CLUTCH ASSEMBLY
I HAVE A 2003 VW JETTA TDI. AT 29,000 MILES THE CLUTCH FAILED IN THE MIDDLE OF A HIGHWAY IN A BLIZZARD. THE VW DEALER HAS NOT GIVEN ME ANY INFORMATION OTHER THAN THE CLUTCH FAILED DUE TO MY DRIVING AND THAT IT WILL COST $2000. I HAVE DRIVEN A JEEP WRANGLER OVER 100000 AND NEVER HAD A PROBLEM WITH THE CLUTCH. MY FAMILY AND I WERE IN DANGER IN THE MIDDLE OF INTERSTATE 70 FOR SEVERAL HOURS. IN ADDITION TO CALLING THE VW DEALER, I ALSO SPOKE WITH 2 CUSTOMER SERVICE REPRESENTATIVE WHO TOLD ME THERE IS NOTHING THEY CAN DO. I HAD THE CAR IN 2 WEEKS AGO FOR ANOTHER PROBLEM AND THE DEALER NEVER TOLD ME THAT MY CLUTCH WAS NOT FUNTIONING PROPERLY. VW SOLD ME THE CAR BASED ON QUALITY AND RELIABLITY IN BAD WEATHER. THEY CERTAINTLY CANNOT BACK WHAT THEY ARE MARKETING TO CONSUMERS. I HAVE NEVER HAD SUCH A TERRIBLE EXPERIENCE AS THIS. I WILL BE SEEKING LEGAL ACTION IF I AM NOT REMIBURSED FOR MY TROUBLES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10031482November 30, 2004
AIR BAGS:FRONTAL
WHILE DRIVING AT 45 MPH, THE VEHICLE WAS INVOLVED IN A FRONTAL COLLISION AND NONE OF THE FRONT AIR BAGS DEPLOYED UPON IMPACT. *AK VW SUGGESTED THAT NOTHING WAS WRONG WITH THE AIR BAGS UPON INSPECTION. *SC
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10100687November 29, 2004
STRUCTURE:BODY
I HAVE AN ONGOING WATER LEAK IN MY 2001 VW JETTA. EVERYTIME IT RAINS, WATER LEAKS FROM A SPOT NEAR MY GLOVE COMPARTMENT AND INTO THE PASSENGER SIDE FLOOR. WITHOUT FAIL, A 3-5 INCH POOL OF WATER COLLECTS EVERYTIME IT RAINS. THE DEALERSHIP REFUSES TO PAY THE $70/HOUR COST AND STATES THAT IT IS MY PROBLEM AND NOT A MANUFACTURER'S DEFECT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100690November 29, 2004
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
I TURNED ON MY DRIVERS SIDE SEAT WARMER. AFTER ABOUT 2 MINUTES, THERE WAS A NOTICABLE SMOKE IN THE CAR AND EXTREME HEAT COMING FROM THE LEFT SIDE OF THE DRIVERS SEAT. I IMMEDIATELY TURNED OFF THE SEAT WARMER. AFTER PULLING IN THE GARAGE, THERE WAS A SMALL BURN ON MY PANTS AND A 1/4" HOLE BURNED THROUGH THE FABRIC ON THE SEAT. VOLKSWAGON STATES THAT THE HEATER ELEMENT SHORTED OUT, HAS NOT DONE ANYTHING TO RESOLVE THE ISSUE.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10100708November 29, 2004
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WE PURCHASED A BRAND NEW 2003 VW JETTA IN JUNE OF 2003. I HAVE HAD NO PROBLEMS WITH THE VEHICLE UNTIL YESTERDAY, 11/28/04. WE COULD SMELL SOMETHING "HOT" AND BURNING. THE DRIVERS SEAT CAUGHT ON FIRE FROM THE HEATED SEATS, THERE IS A HOLE IN THE SEAT AND MY BOYFRIEND BURNT HIS HAND. WITHIN MINUTES OF THAT HAPPENING, THE PASSENGER SIDE DOOR WINDOW JUST FELL DOWN. I'VE NEVER SEEN ANYTHING LIKE THIS BEFORE. SOMEHOW, THE WINDOW IS NO LONGER IN IT'S TRACK. I HAVE BEEN DOING SOME RESEARCH ONLINE AND FINDING MANY MORE INSTANCES WITH THE WINDOWS FALLING AND THE SEATS CATCHING ON FIRE? WHAT IS THE DEAL? THIS IS VERY UNSAFE. I HAVE MY APPOINTMENT TOMORROW WITH OUR LOCAL VW DEALER IN ERIE PA TO SEE WHAT THEY WILL DO TO CORRECT THIS. I WANT BOTH SEATS LOOKED AT....I DO NOT FEEL SAFE IN MY CAR ANY LONGER!!!*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10100714November 29, 2004
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
1. DRIVING DURING A EARLY WINTER SNOW STORM IN NORTHERN IN. DRIVING AT CONSTANT SPEED ON INTERSTATE IN 4TH GEAR. ALL OF A SUDDEN THE GLOW PLUG LIGHT CAME ON AND STARTED TO BLINK. IT THEN BLINKED ON AND OFF FOR THE NEXT 2 HOURS TILL I ARRIVED AT MY DESTINATION 2. AFTER I GOT TO MY DESTINATION I LOOKED UP WHAT THE BLINKING GLOW PLUG LIGHT COULD MEAN ON THE INTERNET. A VW CHAT PAGE SAID TO CHECK MY REAR TAIL LIGHTS. I WENT OUT SIDE AND RESTARTED THE CAR, SAME LIGHT STARTED TO BLINK AND THE TAIL LIGHTS DID NOT WORK. EMERGENCY FLASHERS WORKED AS WELL AS TURN SIGNALS BUT NO BRAKE LIGHTS. WITH THE HEAVY SNOW FALL AND AT NIGHT THIS COULD HAVE RESULTED IN A LARGE DISASTER IF A VEHICLE BEHIND ME HAD NOT SEEN THAT I WAS STOPPING. 3. I TOOK THE CAR TO A VW DEALERSHIP TO BE FIXED AFTER I READ THAT THE BRAKE PEDAL SWITCH WAS UNDER RECALL FOR FAILURES. THE DEALER INFORMED ME THAT MY MODEL VW WAS NOT ELIGIBLE FOR THE RECALL BUT THE BRAKE SENSOR WAS DEFECTIVE. THEY REPLACED FOR $97. NOW BRAKE LIGHTS WORK AGAIN. IT SEEMS THAT MY AUTOMOBILE SHOULD HAVE BEEN UNDER THE RECALL SINCE I HAD THE SAME PROBLEM THAT OTHER VW JETTAS ARE GETTING FIXED FOR FREE UNDER A RECALL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Jetta