Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10116186March 31, 2005
ENGINE AND ENGINE COOLING
EVER SINCE I BOUGHT THE CAR BACK IN 2001, THERE HAS BEEN NUMEROUS PROBLEM MAINLY WITH THE CHECK ENGLINE LIGHT. I BOUGHT THE CAR BRAND NEW, AND WITHIN THE FIRST FEW WEEKS I HAD MINOR PROBLEMS THAT GOT FIX AND IS FINE NOW. NOW MY MAIN ISSUE IS THE CHECK ENGINE LIGHT, IT BEEN ON AND OFF EVER SINCE THE FIRST YEAR I BOUGHT THE CAR. WE ARE IN 2005 AND I'M STILL HAVING TROUBLE GETTING RID OF IT. USUALLY WHEN THE CHECK ENGLINE LIGHT COMES ON THE CAR WOULD SPUTTER AND SHAKE AND SOMETIMES IT WOULD SHUT OFF. SOMETIMES WHEN I'M DRIVING THE CAR WOULD SHUT OFF ON ME IN THE MIDDLE OF THE STREETS. THANK GOODNESS THE TIME THAT IT HAPPENED I WASN'T ON A BUSY ROAD. WHEN I FIRST START UP THE CAR WHEN THE CHECK ENGINE LIGHT IS ON, THE BRAKES SEEMS TO FAIL TO WORK BECAUASE I WOULD HAVE TO STEP ON IT REALLY HARD TO GET THE CAR TO STOP. AFTER GETTING FIX THE LIGHT WOULD REAPPEAR A COUPLE WEEKS LATER. SO I DONT KNOW WHAT THE PROBLEM IS SINCE ALL THE TIMES I DID TAKE IT IN THEY SAID IT WAS THE AIR MASS FLOW SENSOR WHICH THEY HAVE REPLACED ALREADY. TOMORROW (4/1/05) I'M TAKING THE CAR IN AGAIN FOR THE CHECK ENGINE PROBLEM BECAUSE LATELY THE PROBLEM HAS BEEN WORST. NOW WHEN I FIRST TURN ON THE CAR, I HAVE TO WARM IT UP FOR A FEW MINS BEFORE BEING ABLE TO STEP ON THE GAS AND GO OR ELSE IT'LL SHUT DOWN ON ME. EVEN WITH THAT THE CAR BARELY MOVES THEN ALL OF SUDDEN IT WILL JERK AND DRIVE ON A NORMAL SPEED. I HAD MAJOR SERVICE DONE ON THE CAR AND THE AIR MASS FLOW SENSOR HAS BEEN REPLACED TWICE. TOMORROW WILL PROBABLY BE THE THIRD TIME AND WE'LL FIND OUT WHAT ELSE IS NEW. I DOUBT THAT THE PROBLEM WILL EVER GO AWAY BECAUSE I BEEN HAVING THE CHECK ENGINE LIGHT EVER SINCE I GOT THE CAR AND I OWN IT FOR FEW YEARS NOW AND IT STILL HAS NOT BEEN FIX. I HONESTLY THINK I BEEN SOLD A LEMON, BUT SPEAKING WITH THE PEOPLE AT THE VW DEALER, THEY DON'T THE ISSUE IS BIG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10112894March 30, 2005
AIR BAGS
WHILE DRIVING AT APPROXIMATELY 60 MPH THE FRONT AND SIDE AIR BAGS INADVERTENTLY DEPLOYED. CONSUMER AVOIDED A CRASH BY PULLING TO THE SIDE OF ROAD. *AK *NM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10117049March 29, 2005
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
HEATER CORE RUPTURED, CAUSING THE COOLANT TO SPILL OVER THE DRIVER'S FEET. THIS EVENTUALLY CAUSED THE WINDSHIELD TO FOG UP, MAKING THE ABILITY TO SEE THE ROAD DIFFICULT.*AK WHILE CONSUMER WAS DRIVING THE VEHICLE, HE HIT A BUMP AND HOT COOLANT FELL ON HIS FEET. THE STEAM FROM THE HOT COOLANT FOGGED UP THE WINDOWS AND ESCAPED THROUGH THE VENTS. THE CONSUMER PULLED OVER TO PARKING LOT TO AVOID CRASHING BECAUSE OF THE STEAM ON THE WINDOW. VOLKSWAGEN AGREED TO REPAIR HEATING CORE.*SB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116964March 28, 2005
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
WHILE DRIVING CONSUMER HAD THE HEATER SEAT ON AND IT BURNED THROUGH CONSUMER'S COAT AND BURNED HER PANTS. CONSUMER DID NOT SUSTAIN ANY INJURY. MANUFACTURER WAS CONTACTED, AND THE PART FOR REPAIR WAS ON ORDER.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10114824March 27, 2005
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
2004 VW JETTA WAGON, TDI: VELOUR HEATED TURNED ON, AFTER DRIVING LESS THAN 1/2 MILE,HEATED SEAT BURNED APPROX 1" HOLE FROM THE INSIDE OUT. SMOKE, FLAMES OBSERVED. SEAT TURNED OFF TO CONTAIN FIRE. CAR TAKEN TO VW DEALER TO ASSESS. PARTS ON BACK ORDER. WAITING FOR PARTS TO BE AVAILABLE. SHOULD BE FACTORY RECALL BECAUSE OF CONCERN OF OTHER HEATED SEAT POSSIBLE MALFUNCTION AND POTENTIALLY A LIFE THREATENING SITUATION IF OCCURRED AT HIGH SPEEDS.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10114755March 25, 2005
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
CAR STARTED HESITATING DURING ACCELERATION AND STALLED A COUPLE OF TIMES UPON STOPPING. EPC LIGHT FLASHED ON BRIEFLY ONCE, THEN NOT AGAIN. TODAY, THE CAR STARTED DECELERATING ON THE FREEWAY FOR NO APPARENT REASON, THEN RAPIDLY ACCELERATED AGAIN, WHICH SEEMED LIKE AN EXTREME SAFETY HAZARD TO ME. MECHANIC REPLACED THE AIR FLOW METER AND TOLD ME THAT HE REGULARLY REPLACES THEM ON VOLKSWAGENS AND IT IS A KNOWN PROBLEM. I READ SEVERAL OTHER COMPLAINTS OF THE SAME BEHAVIOR ON THIS SITE, THOUGH THE PROBLEM WAS NOT IDENTIFIED. IF THIS IS A PART WITH KNOWN PROBLEMS, WHY HAS VOLKSWAGEN NOT RECALLED IT?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10114647March 24, 2005
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
NOTICED THE SEAT WSA HOTTER THAN NORMAL A FEW DAYS BEFORE INCIDENT. I WAS ON MY WAY TO WORK AND I SMELLED BURNING, THEN NOTICED MY LEG WAS HURTING, THEN NOTICED SMOKE. I PULLED OVER AND JUMPED OUT OF THE CAR. I PATTED OUT THE FIRE/SMOKE WITH MY HAND. THERE WAS A BURNED HOLE THROUGH THE LEATHER IN THE SIDE OF MY SEAT. THERE WAS ALSO A SMALL BURN IN MY PANTS AND ON MY UPPER LEG. I IMMEDIATLY CALLED THE DEALER. THEY COULD TAKE MY CAR THAT DAY, THEY KEPT IT FOR A DAY AND A HALF AND REPLACED THE HEATER AND COVER. I WAS NOT PLEASED WITH THE LOOK OF THE SEAT, IT IS NOT TIGHT AND DOES NOT LOOK LIKE THE PASSENGER SIDE. I TOOK THE CAR BACK AND THEY SAID I NEEDED TO WAIT FOR THE LEATHER TO GET TIGHTER. IT HAS BEEN TWO MONTHS AND IT IS NOT ANY TIGHTER. I AM HAPPY THEY FIXED THE SEAT BUT I WOULD LIKE IT TO LOOK LIKE IT USED TO.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10114652March 24, 2005
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
2003 VOLKSWAGEN JETTA GLS VELOUR HEATED SEAT MALFUNCTION. BURNED A HOLE IN CAR SEAT, THROUGH MY COAT AND SCORCHED MY PANTS. ALSO BURNED FINGER. VOLKSWAGEN IS FIXING THE PROBLEM AND HAS OFFERED TO REIMBURSE FOR COAT AND PANTS. ALL IS DONE AT NO CHARGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10115596March 23, 2005
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
WHILE DRIVING THE SEAT CAUGHT ON FIRE. CONSUMER SMELLED A BURNT ODOR. THE SEAT BECAME VERY HOT; BURNING COMPLETELY THROUGH THE LEATHER. ALSO, BURNING THROUGH CONSUMER'S JEANS. THE SEAT BURNED CONSUMER'S LEGS AND HER BACKSIDE. IT WASN'T UNTIL SHE GOT OUT OF THE VEHICLE SHE COULD SEE THE SMOKE COMING FROM UNDER THE SEAT. *AK
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10114564March 23, 2005
SEATS:FRONT ASSEMBLY:RECLINER
THERE IS A SPRING UNDER THE DRIVER'S SIDE SEAT OF MY 2000 VW JETTA THAT HAS BECOME DETATCHED AND FALLEN OFF. WHEN YOU ACCELERATE OR BRAKE, THE SEAT SHIFTS BACKWARDS OR FORWARDS. WHEN I TOOK THE CAR TO THE LOCAL VW DEALER FOR SERVICE, THE TECHNICIAN, WITHOUT HESITATION, SAID THAT VW DOES NOT REPLACE THE SPRING, BUT HAS TO REPLACE THE ENTIRE SEAT AT A COST OF $500+ DOLLARS. HIS RAPID RESPONSE LEADS ME TO BELIEVE THAT THIS IS A WIDESPREAD PROBLEM WITH VWS. I THINK IT IS AN UNSAFE CONDITION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10115526March 22, 2005
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
ON 3 SEPARATE OCCASIONS WHEN THE POWER WINDOW BUTTON WAS DEPRESSED AND GLASS DROPPED DOWN INTO THE DOOR . THIS OCCURRED BECAUSE THE PLASTIC CLIPS THAT HOLD THE GLASS EASILY BREAK . DEALERSHIP HAS TO TAKE THE DOOR APART TO SERVICE THE GLASS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10115442March 21, 2005
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH, POWER TRAIN:AUTOMATIC TRANSMISSION
UPON STARTING THE VEHICLE AND PUTTING FOOT ON THE BRAKE TO MOVE INTO ANOTHER GEAR THE BRAKE LIGHT ILLUMINATED. THE BRAKE APPEARED TO LOCK THE GEAR SHIFT, AND YOU COULD NOT GET IT TO GO INTO ANOTHER GEAR. THE SHIFT WILL NOT COME OUT OF PARK. CONSUMER TOOK THE VEHICLE TO DEALER TO BE REPAIRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10115470March 21, 2005
AIR BAGS:FRONTAL, AIR BAGS:SIDE/WINDOW
WHILE DRIVING 55 MPH DRIVER'S FRONT/REAR SIDE AIR BAGS INADVERTENTLY DEPLOYED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10114322March 19, 2005
FUEL SYSTEM, DIESEL
I OWN A 2002 VW JETTA TDI (DIESEL). AT 49,500 MILES, THE ENGINE STOPPED RUNNING. THE PROBLEM WAS A CLOGGED FUEL INTAKE SYSTEM. THE CAR IS STILL UNDER WARRANTY. I WAS TOLD THAT THE WARRANTY DOES NOT COVER THIS PROBLEM, AS IT IS A MAINTENANCE ISSUE. I CALLED THE VW HEADQUARTERS, AND THEY EXPLAINED THAT THIS PROBLEM SHOULD NOT OCCUR IF SCHEDULED MAINTENANCE WAS PERFORMED. I HAVE DONE ALL OF THE SCHEDULED MAINTENANCE, AT A GREAT EXPENSE. FINALLY, VW HAS AGREED TO PAY HALF OF THE $520.00 BILL TO CLEAN THE FUEL INTAKE. AFTER DOING WEB RESEARCH, THIS SEEMS TO BE A PROBLEM FACING MANY VW TDI OWNERS. BECAUSE VW TOLD ME THIS PROBLEM SHOULD NOT OCCUR WITH ROUTINE MAINTENANCE, I BELIEVE THAT VW IS NOT HONORING THE WARRANTY BY PAYING THE ENTIRE EXPENSE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10114167March 16, 2005
AIR BAGS:FRONTAL
MY WIFE WAS INVOLVED IN AN ACCIDENT WITH HER 2004 VW JETTA. SHE REAR ENDED THE VEHICLE IN FRONT OF HER AT ABOUT 15 MPH, CAUSING ABOUT $7000 OF DAMAGE TO THE FRONT OF THE JETTA. THERE WERE NO INJURIES.*AK THE JETTA HIT THE CAR IN FRONT OF HER SQUARELY, AND PARTIALLY SLID UNDER THE CAR THAT WAS HIT. AS A RESULT OF THE COLLISION, THE PASSENGER AIRBAG DEPLOYED, BUT THE DRIVER AIR BAG DID NOT DEPLOY. THERE WAS NO PASSENGER IN THE VEHICLE. THE POLICE OFFICER AT THE SCENE NOTED THAT ONLY THE ONE AIRBAG DEPLOYED, AND SUGGESTED THAT THAT SITUATION NEEDED TO BE LOOKED AT. THE CAR WAS REPAIRED BY A VW BODY SHOP, AND I REQUESTED THAT THE AIR BAG SYSTEM BE CHECKED OUT COMPLETELY, SINCE ONLY THE PASSENGER BAG DEPLOYED IN THE ACCIDENT. I WAS TOLD THAT THE DRIVERS SEAT BELT TENSIONER WAS ACTIVATED AND NEEDED TO BE REPLACED, BUT THAT IT WAS "NORMAL" FOR ONLY ONE AIRBAG TO BE ACTIVATED. I FOUND THIS EXPLANATION QUESTIONABLE, AND WOULD LIKE TO KNOW IF THIS IS CORRECT, SINCE I'M CONCERNED THAT ONLY ONE AIRBAG DEPLOYED, WHICH WOULD HAVE BEEN A POTENTIAL SERIOUS DEFECT SHOULD THE ACCIDENT HAVE BEEN MORE SEVERE. THE LOCAL VW DEALER HAS SAID THAT THE ENTIRE SYSTEM HAS BEEN CHECKED OUT, AND THAT WITH ALL THE VARIOUS SENSORS UTILIZED, ONLY ONE AIRBAG CAN DEPLOY IN AN ACCIDENT SUCH AS THIS. IS THIS CORRECT? THANK YOU.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10114121March 15, 2005
SEAT BELTS:REAR/OTHER
1) SEAT BELT!!! CENTER SEAT BELT IN BACK SEA DOES NOT WORK. VW REFUSED TO FIX EVEN THOUGH THIS IS A BIG SAFETY ISSUE! 2) MUSTY SMELL FROM A/C!! IT HAPPENS EVERY SUMMER. I TREAT IT WITH LYSOL BUT THAT ONLY LASTS A WEEK. HAS IT DONE PROFESSIONALLY, THAT ONLY LASTED ONE MONTH. 3) WINDOW REGULATORS NOT WORKING. DRIVER SIDDE WINDOW WILL ONLY GO ALL THE WAY UP OR ALL THE WAY DOWN. NOTHING IN BETWEEN. 4) GLOVE BOX LATCH BROKE. 5) RUBBERCOATING IS RUBBING OFF OF ALL HANDLES.*AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10113994March 12, 2005
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
MY WIFE WAS DRIVING IN THE MIDDLE LANE OF THE FREEWAY IN OUR 2002 JETTA WAGON. SHE SUDDENLY FELT HER LEFT LEG BECOMING HOT AND THOUGHT THERE WAS SOMETHING HOT IN HER POCKET. SHE REACHED DOWN TO FIND THAT THE SEAT WAS ON FIRE. DUE TO THE SHOCK OF HER HAND AND LEG BEING BURNED SHE SWERVED ACROSS TWO LANES OF TRAFFIC TO THE SHOULDER. SHE JUMPED OUT OF THE CAR AND SAW FLAMES COMING OUT OF THE SEAT BOTTOM. THERE WAS A WATER BOTTLE NEARBY IN THE CAR WHICH SHE THREW ON THE SEAT AND DOUSED THE FLAMES. AT THIS POINT SHE CALLED ME FRANTIC OVER THE SITUATION BECAUSE THE SEAT WAS STILL SMOKING. I TOLD HER TO TURN THE SEAT HEATER OFF WHICH STOPPED THE SMOKE. THE ONLY REASON I KNEW ABOUT THE SEAT FIRE PROBLEM WAS BECAUSE OF WEBSITES LIKE "WWW.VWVORTEX.COM" AND "WWW.PASSATWORLD.COM/FORUMS". ON THOSE TWO WEBSITES YOU CAN FIND NUMEROUS ACCOUNTS OF VW SEAT FIRES DUE TO HEATED SEATS. I HAVE NEVER RECEIVED ANYTHING FROM THE NHTSA OR VOLKSWAGEN OF AMERICA REGARDING THIS PROBLEM. MY WIFE NOW HAS A BURN ON HER HAND AND LEG DUE TO THIS ISSUE, NOT TO MENTION THE FACT THAT THIS SEAT FIRE COULD HAVE CAUSED A SEVERE CAR ACCIDENT DUE TO DISTRACTION. *AK
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10113926March 11, 2005
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
2003 VW JETTA WAGON HEATED SEATS MALFUNCTION. DRIVER RECEIVED A STRONG SHOCK FROM THE SEAT FOLLOWED BY A STRONG BURNING ODOR.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10113883March 10, 2005
ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE
1) NO EVENTS OR PRIOR WARNING OF FAILURE. 2) FAILURE -- KEY LOSES PROGRAMMING AND CANNOT COMMUNICATE WITH ELECTRONIC IMMOBILIZER. CAR CANNOT BE STARTED AND MUST BE TOWED TO DEALER FOR REPROGRAMMING OF KEYS. *AK 3) LOST PROGRAMMING OF KEY IN JUNE 2004 WHILE CAR PARKED AT HOME. CAR TOWED TO DEALER WHO REPROGRAMMED KEYS. OCCURRED AGAIN ON 3/9/05 WHILE 70 MILES FROM HOME. CAR TOWED TO NEAREST DEALER WHO REPROGRAMMED THE ONLY KEY -- THE SPARE & VALET KEYS NOW INOPERATIVE, REQUIRING CAR TO BE DELIVERED TO DEALER TO GET ALL 3 KEYS REPROGRAMMED TO MATCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10115572March 8, 2005
ENGINE AND ENGINE COOLING, EQUIPMENT:APPLIANCE:AIR CONDITIONER, STRUCTURE:BODY, VISIBILITY, TIRES, POWER TRAIN
THE CONSUMER'S 1997 VOLKSWAGEN JETTA GLS HAD MULTIPLE COMPONENT FAILURES. **NAR** *NM THERE WAS AN ENGINE COOLANT LEAK, THE A/C DID NOT FUNCTION PROPERLY, THE WINDSHIELD WAS BROKEN, THE BODY HAD RUST DAMAGE, THE DRIVERS SIDE POWER WINDOW MADE NOISE, THERE WAS EXCESSIVE RUST TO THE MUFFLER, EXCESSIVE WORN TIRES, ENGINE AND TRANSMISSION SENSORS. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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