Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10117886April 14, 2005
EQUIPMENT:APPLIANCE:AIR CONDITIONER, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
THE AIR COMING OUT OF MY 2001 VOLKSWAGEN JETTA'S AIR CONDITIONING UNIT STARTED TO SMELLING LIKE MELTED CRAYONS AND ENGINE FUMES. A FEW WEEKS LATER, THE AIR CONDITIONER BROKE DOWN, AND I TOOK IT TO GET REPAIRED AT DEEL VOLKSWAGEN IN MIAMI. I TOLD THE SERVICE AGENT THAT THE CAR ALSO HAD A TERRIBLE SMELL OF CAR FUMES AND TO PLEASE CHECK THAT. THE NEXT DAY, I RECEIVED A SERVICE REPAIR QUOTE FOR $1,300 THAT INCLUDED THE REPLACEMENT OF THE BATTERY FUSE BOX, MAIN FAN, A/C FAN AND FAN MODULE. THE PARTS WERE REPLACED IN THE CAR ON 10/22/2004. WHEN I PICKED UP THE CAR, I NOTICED THAT THE A/C HAD THE SAME ENGINE FUMES SMELL, AND TOLD THE SERVICE PERSON, RICARDO WILDER, THAT THE A/C STILL SMELLED THE SAME. HE TOLD ME THAT ALL JETTA'S SMELLED THE SAME, AND THAT I SHOULD DRIVE IT FOR SEVERAL WEEKS TO LET THE NEWLY REPLACED PARTS DO THEIR JOB. IT IS NOW APRIL, 2005 AND THE CAR STILL STRONGLY SMELLS LIKE ENGINE FUMES. AT THE END OF MY DRIVING DAY, MY CLOTHES AND THE INSIDE OF THEE CAR SMELL LIKE ENGINE FUMES. I NOW DRIVE WITH THE WINDOWS AND MOON ROOF OPEN AND WITH THE A/C OFF IN ORDER TO FIGHT THE STRONG SMELL. I STRONGLY BELIEVE THAT WHATEVER THIS SMELL IS, IT IS DETRIMENTAL TO MY HEALTH. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10117891April 14, 2005
ELECTRICAL SYSTEM:IGNITION
(1) AT START UP (GENERALLY COOLER, OREGON NIGHTS) IS WHEN PROBLEM OCCURS, AND RANDOMLY; (2) CAR STALLS WITHOUT WARNING. HAVE BEEN IN DANGEROUS SITUATIONS WHEN TURNING LEFT OR TRYING TO CLEAR INTERSECTION WHEN CAR STALLS FOR NO REASON. *AK (3) HAVE TAKEN CAR TO DEALER MANY TIMES - THEY CAN'T FIGURE OUT THE PROBLEM. CAR REMAINS DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116847April 13, 2005
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
MY CHECK ENGINE LIGHT HAS BEEN ON FOR SEVERAL MONTHS. I HAVE HAS MY OXYGEN SENSORS REPLACED SEVERAL TIMES, BUT I AM NOT SURE HOW MANY. I LOST TRACK AFTER 6 TIMES. THE DEALER (FAULKNER VOLKSWAGEN), HAS TOLD ME EVERYTIME THAT THE CHECK ENGINE LIGHT IS CAUSED BY THE OXYGEN SENSORS. I HAVE BEEN TOLD BY OTHER MECHANICS THAT THIS FAULT IN THE SENSORS CAN CAUSE A FIRE IN THE ENGINE AT ANYTIME. WHEN MY CHECK ENGINE LIGHT COMES ON, I LOOSE POWER IN MY CAR AND SOMETIMES IT STALLS EVEN WHEN I AM DRIVING IT. WITH THE VEHICLE STALLING WHILE DRIVING, THIS IS A POTENTIAL HAZARD TO OTHER DRIVERS ON THE ROAD AS WELL AS MYSELF. I HAVE BEEN READING MANY COMPLAINTS ABOUT THE SAME PROBLEM THAT I AM HAVING WITH MY 2001 JETTA. I HAVE NOT HAD ANY ACCIDENTS OR RESULTED IN ANY INJURIES DUE TO THIS YET, HOWEVER, I FEEL THAT THIS IS A MATTER THAT SHOULD BE LOOKED INTO. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116896April 13, 2005
EXTERIOR LIGHTING:TURN SIGNAL:SWITCH, EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS:SWITCH, AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
TURN SIGNAL/EMERGENCY FLASH LIGHT FAILED, AIRBAG WARNING LIGHT TURNED ON AND STAYED ON.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116736April 11, 2005
ENGINE AND ENGINE COOLING:ENGINE
MY 2001 VW JETTA TIMING BELT BROKE, LEFT ME STRANDED ON THE INTERSTATE AND COST OVER $3300.00 TO REPAIR THE BLOWN ENGINE, NOT ONCE WAS I TOLD UPON PURCHASE OR TRIPS FOR SERVICE AT ANY VW DEALER THAT THE TIMING BELT WAS SUPPOSED TO BE CHANGED AT 60 OR 70,000 MILES. , MY CAR HAD 97,000 AT THE TIME. THE CAR FROM DAY ONE HAS HAD NOTHING BUT PROBLEMS WHICH RESULTED IN COSTLY REPAIRS FOR A VEHICLE I THOUGHT TO BE VERY RELIABLE, LOVE THE LOOK OF THE CAR AND IT HAS GREAT PICKUP BUT CANNOT AFFORD TO BUY ANOTHER ONE BECAUSE OF THE REPAIRS FOR ITEMS THAT SHOULD LAST THE LIFE OF THE CAR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10117745April 11, 2005
AIR BAGS:SIDE/WINDOW
WHILE DRIVING VEHICLE HIT A POT HOLE AND THE RIGHT SIDE DOOR AIR BAG INADVERTENTLY WENT OFF. NO INJURIES REPORTED. DRIVER TOOK THE VEHICLE TO THE DEALER FOR INSPECTION, BUT MECHANIC COULD NOT DUPLICATE THE PROBLEM. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10116756April 11, 2005
AIR BAGS:SIDE/WINDOW
ON 4/5/05 @ 5:15PM.... MY WIFE (DRIVER), 11 MONTH OLD DAUGHTER(REAR FACING CAR SEAT IN BACK CENTER), & I (FRONT PASSENGER) WERE AT A COMPLETE STOP AT A TRAFFIC LIGHT. WHEN WE PROCEEDED THROUGH THE INTERSECTION (WITH CARS IN FRONT/BACK OF US) WE HIT A SMALL POT HOLE AFTER COMPLETING THE LEFT TURN ONTO ROUTE 117. ONCE WE HIT THIS SMALL POT HOLE, THE PASSENGER SIDE AIRBAGS DEPLOYED (CURTAIN & PASSENGER SEAT BAGS) WE IMMEDIATELY CALLED THE WARWICK POLICE DEPT. OFFICE THEODORE INSISTED THAT THIS HAD TO BE A MALFUNCTIONING AIR BAG. PLEASE NOTE THAT THERE WASN'T ANY OTHER DAMAGE TO THE CAR... NO FLAT TIRE... NOTHING EXCEPT FOR THE MALFUNCTIONING AIRBAGS IN THE CAR HAVING BEEN DEPLOYED AND CAUSED INTERIOR DAMAGE TO MY CAR. I WENT TO THE VW DEALER AND THEY REFUSED TO REPAIR THE DAMAGE AND SUGGESTED GOING THROUGH MY INSURANCE (LIBERTY MUTUAL), WHO ALSO REFUSED TO PAY FOR THE REPAIRS. INTERIOR DAMAGE: CEILING PANEL, CURTAIN AIRBAG, PASSENGER LEATHER SEAT RIPPED AND ITS AIRBAG DEPLOYED. CAR IS CURRENTLY AT THE DEALER AND I AM NOT SURE WHAT TO DO AT THIS POINT BUT I NEED THE CAR TO BE REPAIRED SINCE WE NEED IT FOR TRANSPORTATION... SO I MAY NEED TO GO AHEAD AND HAVE IT REPAIRED AT MY COST FOR NOW. (BETWEEN $2,000 - $3,000 WORTH OF DAMAGE). *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116640April 8, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE VEHICLE STILL UNDER WARRANTY, BRAKE MALFUNCTION OCURRED. BRAKE PEDAL WOULD BECOME SOFT WHEN PRESSED DOWN ON, SINKING TO FLOORVERY FAST, EMITTING AN AIR RELEASE TYPE SOUND, SIMULAR TO ANTI LOCK BRAKE RELEASE SOUND, BUT WITHOUT THE CONTROLED SPURTS, THE PRESURE RELEASE HAPPENS ALL AT ONCE, CAUSING LOCK UP OF BRAKES. DEALERSHIP WAS NEVER ABLE TO FIX PROBLEM, IT RETURNED AFTER VEHICLE WAS OUT OF WARRANTY, AND NOW HAPPENS ON MOST WARM DAYS, MULTIPLE TIMES A DAY.*AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10117622April 7, 2005
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV)
THE OIL CRANK CASE DEVELOPED A CRACK, CAUSING OIL TO LEAK ONTO THE GROUND. THE CAUSE HAS YET TO BE DETERMINED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116451April 6, 2005
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
ON MARCH 24,I TURNED MY SEAT WARMER TO LEVEL 2,ALL OF A SUDDEN I FELT A BURNING SENSATION. I KEPT DRIVING THINKING MAYBE I WAS BIT BY A BUG OR SOMETHING. ABOUT A MINUTE LATER,I SAW AND SMELLED ALOT OF SMOKE. I HAD TO PULL OVER AND WHEN I LOOKED DOWN AT MY SEAT,IT WAS DARK AND RAINY SO I TURNED ON MY DOME LIGHT,THERE WAS A DIME SIZE HOLE IN MY SEAT. I HAD TURNED OFF THE SEAT WARMER WHEN I REALIZED WHAT HAD HAPPENED. I GOT HOME AND THERE WAS A BURN ON THE BACK OF MY LEFT LEG. WE CONTACTED THE DEALERSHIP AND THEY FIXED OUR CAR IN ABOUT 10 DAYS. THERE HAD BEEN AN ELECTRICAL SHORT AND THEY REPLALCED THE SEAT AND FIXED THE ELECTRICAL.*AK
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10117522April 6, 2005
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
WHILE DRIVING/PARKING DRIVER'S SEAT HEATER BURNED A HOLE IN THE SEAT WHEN IN USE. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10117524April 6, 2005
AIR BAGS:SIDE/WINDOW
THE PASSENGER SIDE AIR BAG DEPLOYED AFTER RUNNING OVER A SMALL POT HOLE AT 15 MPH. CONSUMER HAS AN APPOINTMENT WITH THE DEALER TO INSPECT THE VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116502April 6, 2005
VEHICLE SPEED CONTROL
I OWN A 2002 VOLKSWAGEN JETTA GLS TDI. THIS CAR HAS A SURGING PROBLEM DURING NORMAL OR CRUISE CONTROL, OCCURRING BETWEEN 40 AND 50 MPH. THE CAR HAS BEEN RETURNED TO THE DEALERSHIP MANY TIMES WITHOUT BEING REPAIRED, DATING BACK TO OCT. 2003. LAST YEAR IT SPENT 31 DAYS AT THE DEALER, MAY 10, 2004 THROUGH JUNE 10, 2004, RETURNED TO ME WORKING BETTER. WITHIN TWO DAYS THE PROBLEM WAS NOW WORSE. I AM AFRAID THAT THIS CAR MAY SURGE AND TAKE OFF LEAVING ME UNABLE TO STOP OR CONTROL. THIS CAR IS A SAFETY HAZARD IN MY OPINION. I HAVE TRIED TO WORK WITH VW BUT THEY REFUSE TO REPLACE IT AND ARE UNABLE TO REPAIR IT. [XXX]. ANYTHING THAT YOU COULD DO WOULD BE MUCH WELCOMED. THANK YOU.*AK *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116509April 6, 2005
POWER TRAIN:CLUTCH ASSEMBLY
NORMAL DRIVING CONDITIONS CLUTCH BURNED OUT AT 21,851 MILES NEED TO REPLACE CLUTCH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116389April 5, 2005
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
THIS MORNING, 4/5/05, I TURNED ON MY HEATED LEATHER SEATS IN MY 2003 JETTA GLS AND IN A MATTER OF ABOUT A MINUTE, I FELT SOMETHING EXTREMELY HOT ON MY LEG. I IMMEDIATELY LIFTED MYSELF UP FROM THE SEAT BUT IT WAS TOO LATE. I LOOKED DOWN AND THERE WAS A HOLE BURNT INTO MY LEATHER SEAT, SMOKE COMING FROM THE SEAT AND A BURN IN MY PANTS...NOT TO MENTION MY SKIN. WHAT I FIND DISTURBING IS NOT THAT IT HAPPENED BUT THE FACT THAT I TOOK MY CAR IN LAST THURSDAY AND WAS NOT TOLD ABOUT THE PROBLEM EVEN THOUGH A RECALL HAD ALREADY BEEN ISSUED. IF VW HAD BEEN PROACTIVE, I WOULD NOT HAVE HAD THIS INJURY AND PROPERTY DAMAGE.*AK
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10116395April 5, 2005
ENGINE AND ENGINE COOLING:COOLING SYSTEM
MY JETTA HAS BEEN IN THE SHOP MORE TIMES THAN NOT. THE LATEST INCIDENT BEGAN WITH MY CAR OVERHEATING. AFTER 1300 DOLLARS LATER, THE REPAIR SHOP TOLD ME THAT THIS YEAR OF THE JETTA HAS A PLASTIC PART THAT SITS ON WATER PUMP. THAT PART HAS HAD TO BE REPLACED BY MANY JETTA OWNER'S AFTER THE REPLACING OF THE WATER PUMP. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10117541April 4, 2005
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
COMPLAINT REGARDING RECALL WORK APPOINTMENT. ***NO ANSWER REQUIRED***. *MR THE CONSUMER WAS TOLD THE WORK WOULD BE COMPLETED, HOWEVER THE DEALER CALLED THE CONSUMER AND TOLD HIM THERE WERE NO MORE PARTS AVAILABLE. THE CIGARETTE LIGHTER DID NOT WORK. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10117225April 1, 2005
EXTERIOR LIGHTING:TURN SIGNAL:SWITCH
CONSUMER'S VEHICLE WAS HAVING THE SAME PROBLEMS AS MENTIONED RECALL 04V584000 CONCERNING TURN SIGNAL SWITCH. THE TURN SIGNAL WORKED INTERMITTENTLY. DEALERSHIP WILL NOT REPAIR FREE OF CHARGE, BECAUSE THE VIN WAS NOT INCLUDED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116204April 1, 2005
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
SEAT WARMER HAD BURNED A 2" HOLE THROUGH THE DRIVERS SEAT ON THE LEFT SIDE. WAS TAKEN TO DEALERSHIP AND SEAT WAS REPLACED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116233April 1, 2005
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
HEATER CORE ON 2002 VOLKSWAGON JETTA FAILED AFTER 68000 MILES. REMEDY ACCORDING TO VW... PAY 1200.00 TO HAVE IT FIXED...SORRY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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