Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10119481May 3, 2005
ENGINE AND ENGINE COOLING:ENGINE:DIESEL
FITZGERALD OF ANNAPOLIS FAILED TO REPLACE THE STRETCH BOLTS WHEN THEY CHANGED THE TIMING BELT AT 40K MILES. AT 130K MILES, THE BOLTS GAVE AND THE ENGINE FELL OUT OF THE CAR. I REPAIRED THIS AND CONTINUED TO DRIVE THE CAR. AT 140K THE MOUNTING BRACKET ON THE ENGINE BLOCK SNAPPED AND THE ENGINE FELL OUT AGAIN. THE CAR NOW NEEDS A NEW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10119646May 3, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
REPORTED VEHICLE JUMPS WHEN ACELERATING OR CHANGING GEARS.MANUAL TRANSMISSION.TOOK ON SEVERAL OCCASIONS FOUND NOTHING WRONG.NOW MY CRUISE CONTROL WILL NOT STAY AT A STEEDY SPEED WHEN TURNED ON.NOTICED ON 95 WHEN DRIVING 70-75MPH.VEHICAL ACCELERATES BY ITSELF WHEN USING CRUISE CONTROL AND THEN SLOWS DOWN.DEALERSHIP SAYS THEY CAN'T DRIVE THE VEHICAL THAT FAST.THERE'S NOTHING THEY CAN DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10118832May 2, 2005
STRUCTURE:BODY:BUMPERS
FOR SOME TIME NOW I'VE BEEN AWARE THAT IF I PULL TO FAR UP TO A TIRE BUMPER ANYWHERE, MY FRONT END WILL CATCH AND PULL PART OF MY FRONT BUMPER OFF. AS I LIVE 120 MILES FROM A VW DEALERSHIP, I LET MY FIANCE FIX THE BUMPER EACH TIME IT FELL OFF. RECENTLY, I MADE THE MISTAKE OF PULLING UP TO FAR AGAIN AND MY BUMPER PULLED OFF PARTIALLY ON THE FRONT RIGHT SIDE OF CAR. I WAS ON MY WAY OUT OF TOWN. WHILE DRIVING I HEARD A KNOCKING NOISE AND PULLED OVER TO INVESTIGATE. FOUND THAT FRONT RIGHT TIRE WAS RUBBING ON PLASTIC TIRE GUARD DUE TO BUMPER PROBLEM. I TURNED AROUND AND HEADED SLOWLY BACK HOME AS THIS COULD CAUSE CAR TO LOOSE CONTROL IF TIRE PUSHED TO HARD. TIRE HAS SINCE WORN THROUGH TIRE GUARD AND BUMPER STILL HANGING AS SCREWS ARE STRIPPED! THE LOW BUMPER GUARD IS OBVIOUSLY A MISJUDGEMENT IN THE MANUFACTUERS MAKE ON THIS PARTICULAR MODEL AND SHOULD BE FIXED AT NO CHARGE AS IT HAPPENS TO MANY PEOPLE WITH THIS PARTICULAR VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10118773May 1, 2005
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
1. WHILE DRIVING HOME FROM WORK LATE ON MARCH 2, 2005, I TURNED MY DRIVERS SIDE SEAT HEATER ON. I SMELLED SOMETHING BURNING. THE SEAT HEATER BURNED A HOLE COMPLETELY THROUGH MY SEAT, BURNING A CIGGERETTE-BURN SIZE HOLE THROUGH MY PANTS AND SCALDING MY BUTTOCK. 2. I WAS DRIVING ABOUT 55 MPH AT THE TIME, AND AM LUCKY THAT THE FIRE IN MY SEAT DID NOT CAUSE ME TO CRASH, AND INJURE MYSELF OR SOMEONE ELSE. 3. I HAVE WAITED TO GET IT REPAIRED BY VW IN CASE THE INVESTIGATORS / LAWYERS NEED TO SEE THE DAMAGE.*AK
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10118762April 30, 2005
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
1999, VOLKSWAGEN, JETTA WOLFSBURG EDITION. FRONT AND BACK PASSENGER SIDE POWER WINDOWS WILL NOT GO DOWN; BACK DRIVER'S SIDE WINDOW FELL DOWN INTO DOOR. PASSENGER'S SIDE WINDOWS WAS STUCK IN THE UP POSITION COULD REPRESENT A HAZARD SHOULD THERE BE A WRECK AND THE WINDOWS COULD NOT BE LET DOWN. DRIVER'S SIDE REAR WINDOW FELL DOWN INTO THE DOOR WAS A SECURITY RISK, NOT ONLY FOR BEING ABLE TO SECURE THE CAR, BUT FROM SOMEONE BEING ABLE TO ENTER THE CAR WHILE DRIVING. VOLKSWAGEN HAD A SERVICE ORDER TO REPAIR THE KNOWN DEFECTIVE MECHANISM IN THE LATE MODEL 1999 CARS AND LATER, BUT IT DID NOT COVER THE EARLY 1999 MODELS, EVEN THOUGH IT WAS THE SAME PROBLEM AND DEFECTIVE PARTS. NEITHER THE DEALER ON LORAIN AVENUE IN NORTH OLMSTED CLEVELAND, OHIO NOR VOLKSWAGEN OF AMERICA WILL REPAIR THE DEFECT WITHOUT CHARGE TO THE CONSUMER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10118696April 29, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
IN THE MORNINGS THE CAR WILL NOT GO INTO REVERSE WHEN YOUR FOOT IS ON THE BRAKE, YOU HAVE TO LET OFF ON THE BRAKE AND REVERSE THE ENGINE A BIT, THEN THE CAR JUMPS INTO REVERSE, SUDDENLY AND UNEXPECTLY LURCHES BACKWARD. DEALERS RESPONSE: BACK YOUR CAR INTO YOUR GARAGE OR PARKING SPACE AT NIGHT SO YOU DON'T NEED TO USE REVERSE IN THE MORNING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10118659April 28, 2005
AIR BAGS, AIR BAGS:FRONTAL
MOTOR VEHICLE ACCIDENT IN RESIDENTIAL AREA WITH MOVING 2003 VW JETTA AND PARKED HONDA/TOYOTA? DRIVER OF JETTA CAME AROUND THE CORNER, LOOKED DOWN & AWAY FROM THE ROAD MOMENTARILLY WHILE DRIVING APX. 30 MPH WHEN SHE HIT THE OTHER VEHICLE WITHOUT ANY BREAKING. THIS FULL FRONTAL IMPACT AND THE ENTIRE FRONT END OF THIS JETTA WAS TAKEN OUT AND THE OTHER VEHICLE WAS TOTALED. NONE OF THE 4 AIRBAGS DEPLOYED. WE ARE CURRENTLY BEING TOLD "NO CHANGES OR ALTERATIONS WILL BE MADE WITH REGARD TO THE AIRBAGS".
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10105915April 26, 2005
ELECTRICAL SYSTEM:IGNITION
REPEAT IGNITION COIL AND INGITION COIL WIRING HARNESS FAILURE. THE COILS FAIL TO SPARK RESULTING IN REDUCED ENGINE POWER AND THE WIRING HARNESS SHEATHING KEEPS CRACKING APART, RESULTING IN GROUND OUT ON THE ENGINE.*AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10118451April 25, 2005
AIR BAGS
PASSANGER'S SIDE AIRBAGS DEPLOYED FOR NO REASON WHILE VEHICLE WAS IN MOTION. DRIVER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AVOIDING THE VERY REAL POSSIBILITY OF PERSONAL INJURY AND PROPERTY DAMAGE. DRIVER SUFFERED EXTREME EMOTIONAL DISTRESS AND TEMPORARY HEARING LOSS, IN ADDITON TO DAMAGE TO INTERIOR OF VEHICLE. THE VEHICLE WILL BE SENT TO THE DEALER IN THE AM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10099683April 25, 2005
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
THE FRONT PASSENGER SIDE SEAT HEATER BURNED A HOLE IN THE SEAT. . THE DRIVER'S SIDE HEATED SEAT CAUGHT ON FIRE WHILE DRIVING. *AK *JB *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10118329April 24, 2005
EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS:SWITCH
(1) FIRST, THE TURN SIGNALS BEGAN TO ACT STRANGE. WHEN USING THEM THEY FLASHED, PAUSED, THEN CONTINUED TO FLASH. LATER IN THE DAY WHEN ATTEMPTING TO PUT THE HAZARD LIGHTS ON, THEY DIDN'T WORK. AFTER THAT, THE TURN SIGNALS DIDN'T WORK EITHER. (2) SAFETY ISSUE WHILE DRIVING, BUT NO ACCIDENT/INJURY OCCURRED. (3) TOOK CAR TO INDEPENDENT VW MECHANIC WHO REPLACED HAZARD/TURN SIGNAL SWITCH ASSEMBLY. (4) NOW RESEARCHING PROBLEM AND FOUND THAT A RECALL FOR THIS VERY PROBLEM BEGAN ON MARCH 31, 2005 (NHTSA CAMPAIGN ID NUMBER 04V584000); HOWEVER IT DIDN'T INCLUDE THE 1998 MODEL YEAR. WHY NOT? IT'S EVIDENT THAT THE DEFECT WAS PRESENT IN THAT YEAR ALSO. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10118351April 24, 2005
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
ON EARLY MORNING START-UP, THE SEAT HEATER WAS TURNED ON. WITHIN ABOUT 1 MINUTE IT BEGAN TO SMOLDER, MELTING THE SEAT FOAM CUSHION AND BURNING A HOLE IN THE UPHOLSTERY FABRIC AND MY TROUSERS. HAD I NOT QUICKLY TURNED OFF THE HEATER, IT MAY HAVE STARTED A FIRE. I CONTACTED VW OF AMERICA. THEY TOOK MY INFORMATION AND REPAIRED IT AT THEIR EXPENSE THROUGH MY LOCAL VW DEALERSHIP. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10118321April 23, 2005
EQUIPMENT:APPLIANCE:AIR CONDITIONER, FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, ELECTRICAL SYSTEM
I AM THE PRIMARY REPAIR PERSON FOR THIS VEHICLE. OVER ITS HISTORY, THERE HAVE BEEN NUMEROUS COMPONENT FAILURES THAT IN MY OPINION ARE UNACCEPTABLE FOR A VEHICLE WITH THIS MILEAGE AND AGE. I PERSONALLY KNOW THE OWNER, AND KNOW THAT IT IS NOT OPERATED UNDER UNUSUALLY HARSH CONDITIONS. THE VEHICLE WAS INVOLVED IN A MINOR COSMETIC CRASH EARLY ON, OTHERWISE, THERE HAVE BEEN NO UNUSUAL OUTSIDE FACTORS. AT THIS POINT, THE CAR HAS ONLY 37,000 MILES ON THE ODOMETER. PRIMARY USE IS ON LONG TRIPS. THE VEHICLE IS PARKED AND STORED FOR ABOUT 3-6 MONTHS EACH YEAR. FIRST PROBLEM: AIR CONDITIONING SYSTEM LEAK: THE EXPANSION VALVE FAILED, REQUIRING REPLACEMENT. CHECK ENGINE/ MALFUNCTION INDICATOR LIGHT: HAS COME ON SEVERAL TIMES, EACH TIME WITH THE SAME DTC, A MANUFACTURER SPECIFIC CODE RELATED TO THE MASS AIR FLOW SENSOR. THE POWER WINDOWS HAVE FAILED, ULTIMATELY RESULTING IN FREE REPAIR OF THE WINDOWS WITH A REVISED RETAINING CLIP, AS THIS PROBLEM OCCURS FAR TOO OFTEN, AND FINALLY, THE REAR BRAKE PADS HAVE WORN COMPLETELY WITH THE FRONT PADS IN VIRTUALLY NEW CONDITION. THIS IS ACCOMPANIED BY ALL FOUR ROTORS BEING EXCESSIVELY PITTED, WITH LARGE AREAS OF THE ROTOR FACE ACTUALLY FLAKING OFF. MY RESEARCH SHOWS THAT I MAY END UP NEEDING TO REPLACE THE REAR CALIPERS, AS WELL, DUE TO POOR DESIGN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10118265April 22, 2005
EQUIPMENT:APPLIANCE:AIR CONDITIONER
A/C WILL NOT GET COLD. WE TESTED THE PRESSURE AND THERE IS A LEAK. MY CAR ONLY HAS 29,000 MILES AND IT IS GOING TO COST AROUND $800 TO FIX THE PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10118283April 22, 2005
AIR BAGS:SIDE/WINDOW
WHILE DRIVING ON AN INTERSTATE HIGHWAY WITH MY GIRLFRIEND IN THE PASS SEAT, THE DRIVER'S SIDE CURTAIN AIRBAGS DEPLOYED FOR NO REASON. THERE WAS NO IMPACT OR POTHOLE HIT. I WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE AND GET OFF TO THE SHOULDER. I RECEIVED BURNS AND DEEP BRUISES ON MY UPPER LEFT ARM AND LEFT SIDE RIBCAGE. CAR WAS DRIVEABLE FROM THERE, HOWEVER THE PRE-TENSIONERS FOR THE SEAT BELT ALSO FIRED AND COULD NOT USE THE SEAT BELT. UPON TALKING WITH A LOCAL VW DEALER, THEY ADVISED THAT THIS WOULD BE AN INSURANCE CLAIM, AS THE AIRBAG WOULD NOT JUST GO OFF, AND THEY MENTIONED THAT THERE HAVE BEEN NO INSTANCES OF RANDOM DEPLOYMENT...ALL HAVE BEEN DUE TO SOMETHING CAUSING THE DEPLOYMENT.?. I COULD HAVE EASILY LOST CONTROL OF THE CAR, AND THINGS COULD HAVE BEEN MUCH WORSE. STILL DEALING WITH THE MEDICAL. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10118114April 19, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
CAR JERKS DURING A COLD START. JERKS HARD WHEN SHIFTING FROM 1ST TO 2ND GEAR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10111398April 18, 2005
AIR BAGS
WHILE PARKING THE VEHICLE, THE AIR BAGS DEPLOYED INADVERTENTLY. OWNER SAYS THAT THE AIR BAG LIGHT WOULD CAME ON AND STAYED ON SINCE MONDAY 02/07/2005. OWNER CONTACTED THE DEALER AND WAS TOLD THAT THE VEHICLE COULD NOT BE SEEN FOR THIS DEFECT UNTIL 02/23/2005. *JB *BF *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10117993April 17, 2005
ENGINE AND ENGINE COOLING:ENGINE:OTHER FUEL TYPES:TURBO/SUPERCHARGER, ENGINE AND ENGINE COOLING:ENGINE
THE VEHICLE IS A USED 2002 VOLKSWAGEN JETTA 1.8T, STANDARD TRANSMISSION, 1) THE VEHICLE WAS PURCHASED USED IN 08/2004 AND WAS DRIVEN NORMALLY FOR TRANSPORTATION OF MY FAMILY. THE CHECK ENGINE LIGHT CAME ON SEVERAL WEEKS AFTER PURCHASE.*AK 2) THE CAR BEGAN STALLING FREQUENTLY AT ALL POINTS OF OPERATION. THE ENGINE WOULD SIMPLY STALL AT SUCH POINTS AS COMEING TO A STOP, ACCELERATING, SLOWING FOR TURN, OR REGULAR DRIVING ON FREEWAY AND SURFACE STREETS. 3) WE HAVE TAKEN IT TO THE SAME DEALERSHIP OF PURCHASE FOUR TIMES OVER FIVE MONTHS FOR THIS SAME PROBLEM THAT IS COVERED BY THE ORIGINAL FACTORY WARRANTY. PARTS REPLACED (FROM EARLIEST TO MOST RECENT VISITS): 1) MASS AIR-FLOW SENSOR, TRANSMISSION RESET; 2) PIPE FROM PCV TO 3-WAY HOSE BY VALVE COVER, 1/2 MOON SEAL BELOW CHAIN ADJUSTER, CAM SEALS, BREATHER VALVE; 3) TURBO RECIRC VALVE; 4) MASS AIR-FLOW METER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10117924April 15, 2005
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
FIRE IN THE FUSE BOX, RESULTED IN CABIN DAMAGES.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10117936April 15, 2005
ENGINE AND ENGINE COOLING:COOLING SYSTEM, ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY, ENGINE AND ENGINE COOLING:ENGINE
WHILE MY SON WAS OPERATING HIS 1990 VOLKSWAGEN JETTA THERE WAS AN EXPLOSION IN THE DASHBOARD AREA WHICH RESULTED IN HOT COOLANT POURING AND SPRAYING INTO THE PASSENGER COMPARTMENT. AFTER CONTACTING A LOCAL SERVICE STATION I LEARNED THIS DEFECT WAS ACTUALLY RECALL 92V050000. THE DEALER WHERE VEHICLE WAS PURCHASED CLAIMED THERE WAS NEVER A RECALL BASED ON THE SEARCH OF MY VIN. MY SEARCH STATED THE MANUFACTURING DATE FOR THE RECALL WAS JANUARY 1990. APPARENTLY, MY VEHICLE WAS MANUFACTURED IN APRIL OF 1990. I DESIRED TO DISCUSS THIS IDENTICAL PROBLEM IN MY VEHICLE , AND WAS HOPING TO HAVE IT INCLUDED IN THE RECALL AS WELL AS ALL OTHERS WHO MIGHT BE HARMED WITH SIMILAR FAILURES. I LOOK FORWARD TO YOUR RESPONSE .*AK SINCERELY, JEFF FILOSA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Jetta