Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10225800April 26, 2008
TIRES
FRONT TIRE BLEW OUT AT HIGH SPEED IN THE EVENING OF MARCH 4 2007. TIRES WERE ORIGINAL FROM PURCHASE OF VW JETTA ON 8/27/05. TIRES WERE PART OF AN UPGRADE PERFORMANCE PACKAGE. THE FOLLOWING NUMBERS ARE ON OUTER RIM; 225/45 R17 91H CONTIPROCONTRACT. NUMBERS ON INNER RIM; DOT AFTY PXH6 1105 AND 225/45 R17 M-S E4 0224686 G4 0224002. I HAVE A PICTURE OF THE TIRE. CAR HAD LESS THAN 28, 898 MILES ON IT AT THE TIME OF THE BLOWOUT. *TR UPDATED 05/05/08 *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225532April 23, 2008
PARKING BRAKE, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
PARKING BRAKE WAS NOT ADJUSTED PROPERLY FROM THE FACTORY CAUSING PREMATURE BRAKE PAD WEAR. TOO SOON TO BE CAUGHT DURING SERVICE INTERVALS THEREBY MAY HAVE CAUSED BRAKE FAILURE LEADING TO AN INCIDENT AND/OR CAUSED DAMAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225390April 22, 2008
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
I NOTICED GRINDING IN THE REAR BRAKES AFTER ONLY 20,000 MILES ON MY 2007 VW JETTA 2.0 TURBO. NO WARNING LIGHTS, NO WEAR SENSOR TRIPS, NO INDICATION OF BRAKE PAD FAILURE. I TOOK THE CAR IN FOR SERVICE IN MONROE, MICHIGAN AND I WAS TOLD THAT VW REAR BRAKES WEAR OUT FASTER THAN THE FRONT BRAKES AND THAT IT WAS NORMAL, EVEN AFTER 20K MILES. IF THIS IS THE CASE, THAN WHY DO THEY PUT THE ELECTRONIC WEAR SENSORS ON THE FRONT BRAKES INSTEAD OF THE REARS??? I WAS TOLD THAT SINCE IT WAS NORMAL WEAR, THAT I WOULD BE RESPONSIBLE FOR BRAKE PAD REPLACEMENT COSTS. I ARGUED THAT SOMETHING MUST BE WRONG IF THE PADS ARE WEARING OUT SO QUICKLY AND WITH NO WARNING. THEY REFUSED TO COVER IT UNDER WARRANTY AND MADE NO ADJUSTMENT OR INVESTIGATION AS TO WHY THIS HAPPENED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225391April 22, 2008
ELECTRICAL SYSTEM
2000 VOLKSWAGEN JETTA 1.8T. THE CHECK ENGINE LIGHT ON MY VW JETTA KEEPS MALFUNCTIONING AND LIGHTS UP AGAIN AND AGAIN. I HAVE TAKEN THIS TO THE DEALER 3 TIMES IN THE LAST 3 MONTHS AND THEY SAY THEY FIXED IT, BUT IT KEEPS COMING BACK. OVER THE LIFETIME OF THIS CAR (I HAVE HAD THIS CAR FOR 8 YEARS), I HAVE HAD THIS CHECK-ENGINE LIGHT MALFUNCTION OVER 10-15 TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225295April 21, 2008
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
MY CAR HAS HAD MODULATION PROBLEMS WHICH COME AS POWER SURGES WHILE DRIVING AND MORE RECENTLY WHILE IDLING AT RED LIGHTS, STOP SIGNS AND IN TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225191April 20, 2008
ENGINE AND ENGINE COOLING
1). INCIDENT HAPPENED WITHOUT WARNING. VEHICLE STALLED OUT WHILE DRIVING, LEADING TO A LOSS OF POWER AND MANUEVERABLE. OWNER HAD TO DRIFT INTO RIGHT-HAND LANE TO FIND A PLACE TO PULL OVER. 2). NO DAMAGE OR INJURY WAS CAUSED BY THE INCIDENT, AS THERE WAS MINIMAL TRAFFIC ON THE HIGHWAY AT THAT TIME OF DAY. HOWEVER, LOSING POWER SUDDENLY AND WITHOUT WARNING COULD BE DISASTROUS IN HEAVIER TRAFFIC SITUATIONS OR ADVERSE ROAD CONDITIONS. CONSEQUENCE WAS TO LIMP TO CAR DEALERSHIP TO HAVE THEM DIAGNOSE AND MAKE REPAIR TO VEHICLE AT OWNER'S OUT-OF-POCKET EXPENSE. 3). CAR DEALERSHIPS DIAGNOSIS FOUND FAULTY ENGINE SPEED SENSOR (PART # 06A-906-433-C). SENSOR WAS REPLACED AT OWNER'S EXPENSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225198April 20, 2008
ELECTRICAL SYSTEM:IGNITION:MODULE
IN REGARDS TO INVESTIGATION DP05004, I ALSO EXPERIENCED THIS SAME PROBLEM ABOUT 2 1/2 YEARS AGO. MY 2002 VOLKSWAGEN JETTA ENGINE LOST POWER, AND STALLED. WHEN THE DEALER CHECKED MY CAR THEY SAID IT WAS MY IGNITION COIL AND DIDN'T INFORM ME THAT THERE WAS AN INVESTIGATION. I WAS TOLD I HAD TO PAY FOR THE COILS, WHICH I DID. I HAVE A COPY OF MY PAPERWORK FOR THE REPAIRS. IS THERE ANYTHING I CAN DO? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225010April 19, 2008
POWER TRAIN:CLUTCH ASSEMBLY
MY 2006 VW JETTA TDI CLUTCH WENT OUT WHILE DRIVING ON THE HIGHWAY. THE CLUTCH WAS DEPRESSED ALL THE WAY TO THE FLOOR AND WOULD NOT COME BACK UP. I PULLED IT BACK UP AND IT WOULD NOT GO BACK DOWN. CLUTCH WAS NEVER SPONGY BEFOREHAND AND JUST WENT OUT WITH NO PRIOR INDICATION OF A PROBLEM. CALLED THE DEALERSHIP AND THEY SAID IT WAS NOT COVERED UNDER WARRANTY (CAR HAS APPROX 40,000 MILES). AFTER DOING RESEARCH AND FINDING OUT OTHERS HAVE SAME PROBLEM I WILL BE COMPLAINING TO DEALERSHIP TO HAVE IT COVERED. I AM A STUDENT AND MY HUSBAND IS IN THE ARMY WE DON'T HAVE $2000 TO PAY FOR SUCH A REPAIR, THAT WAS NOT CAUSED BY "NORMAL WEAR AND TEAR". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10224731April 16, 2008
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL*THE CONTACT OWNS A 2003 VOLKSWAGEN JETTA. WHILE DRIVING 65 MPH, THE VEHICLE SHUT OFF. THE CONTACT WAS ABLE TO COAST THE VEHICLE TO THE SIDE OF THE ROAD AND IT RESTARTED THREE HOURS LATER. ONE WEEK LATER, THE CONTACT ATTEMPTED TO START THE VEHICLE, BUT WAS UNSUCCESSFUL. THE VEHICLE WAS TAKEN TO THE NEAREST MECHANIC AND THEY STATED THAT THE FUEL PUMP FAILED. NHTSA CAMPAIGN ID NUMBER 07V375000 (FUEL SYSTEM, GASOLINE: DELIVERY: FUEL PUMP) WAS REFERENCED CONCERNING THE 2003 PASSATS. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 46,000. UPDATED 5/6/08 *CN UPDATED 05/06/08 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10224597April 15, 2008
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, AIR BAGS
ON A CLEAR DAY, DRY PAVEMENT, WENT TO BRAKE IN CITY TRAFFIC AND BRAKES FAILED CAUSING ME TO REAR END THE CAR IN FRONT ( CAUSING $2600 DAMAGES) AND TOTALLING MY CAR. NO INJURIES. AIR BAG DID NOT DEPLOY, POSSIBLY DUE TO THE LOW SPEED I WAS TRAVELLING. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10224639April 15, 2008
AIR BAGS
I PURCHASED MY VW JETTA NEW IN 2005. SINCE THEN I HAVE HAD A RECURRING ISSUE THAT I BELIEVE CAN CAUSE DEATH TO THE DRIVERS OR PASSENGERS IF THEY ARE IN A N ACCIDENT. I HAVE HAD PROBLEMS WITH THE AIRBAGS (AIR BAG LIGHT COMES ON) ABOUT 5 OR 6 TIMES.. THE MOST RECENT ONE BEING THE BEGINNING OF THE MONTH. THE TIMES THE LIGHT HAS COME ON I HAVE TAKEN IT TO THE DEALERSHIP AND IT HAS BEEN REPAIRED.. BUT IT SEEMS TO ALWAYS BE THE SAME THING.. SOME SORT OF DAMAGED/SHORTING WIRES FROM WHAT THE DEALER HAS TOLD ME. I FEEL THAT THIS IS NOT AN ISOLATED ISSUE AND FEEL THAT FOR THE SAFETY OF OTHER OWNERS OF THE SAME VEHICLE SHOULD BE LOOKED INTO/RECTIFIED BY THE MANUFACTURER. I CALLED TODAY TO VW'S CUSTOMER SERVICE.. AND WAS BRUSHED OFF.. AND TOLD THAT MY VEHICLE WAS OUT OF WARRANTY. I HAVE PAID MANY TIMES TO GET THIS ISSUE FIXED.. I WAS NOT TRYING TO GET WARRANTY WORK DONE. I WAS TRYING TO BRING TO LIGHT A RE OCCURRING ISSUE THAT MY CAR WAS HAVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10224638April 15, 2008
AIR BAGS:SIDE/WINDOW
WAS DRIVING DOWN THE STREET AND MY SIDE AIR BAGS DEPLOY FOR NO REASON. I DID NOT HIT ANYTHING THERE IS NO DAMAGE DONE TO MY CAR NOR BEEN IN A ACCIDENT. WENT TO VW SOUTHERN STATES AND WAS TOLD THAT MY CAR ONLY HAS A 50,000 MILE WARRANTY AND THAT I HAVE TO PAY FOR THE CAR TO GET FIXED. ABOUT 3,000 DOLLARS HE SAID..... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10224274April 12, 2008
TIRES
THE ORIGINAL ACCIDENT HAPPENED WHILE WE WERE TRAVELING FOR CHRISTMAS (DEC 26, 2006). IN A BRAND NEW CAR WITH "UP GRADED" CONTINENTAL TIRES GOING ABOUT 60 MPH THE TIRES DISINTEGRATED, THE CAR SPUN OUT OF CONTROL AND HIT HIGHWAY WALL. IT WAS A CLEAR TIRE MALFUNCTIONED AND AFTER SENDING TIRE TO CONTINENTAL NORTH AMERICA IN CHARLOTTE, NC THEY SAID THAT THEIR "INSPECTORS" FOUND NO FAULT. WE ASKED THEM TO RECONSIDER AND ENDED UP GETTING A $1,500 GOODWILL OFFER FROM THEM. NEEDLESS TO SAY WE HAD A RENTAL CAR FOR 8 WEEKS WHILE OUT CAR WITH $6,000 IN DAMAGES WAS FIXED. JUST THIS WEEK AS WE WERE ABOUT TO COUNTER OFFER AND GET AT LEAST OUT OF POCKET EXPENSES, SINCE ITS GOING INTO THE 2ND YEAR, ANOTHER "UPGRADED TIRE" SHREDDED. THIS TIME WITH OUR 4 MONTH OLD SON IN IT. THE ONLY THING EXTRA THEY ADDED TO THE CLAIM WAS TO PAY FOR NEW TIRES FOR US. THEY HAVE NOT BARGAINED IN GOOD FAITH AND THEY ARE USING THEIR CORPORATE POWER TO DEFLECT THE LIABILITY OF PRODUCING INFERIOR PRODUCTS. OF THE ORIGINAL SET OF 4 "UPGRADED" TIRES, 3 HAVE BEEN REPLACED WITH 2 COMPLETELY SHREDDING THROUGH THE MIDDLE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10224251April 11, 2008
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
REAR BRAKES WEAR UNEVENLY (DRIVER SIDE REAR PADS HAVE WORN AT AN INCREDIBLE RATE) REAR BRAKES ALSO LOCK UP EASILY WHILE BRAKING ON LOOSE PAVEMENT OR GRAVEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10224117April 10, 2008
STRUCTURE:BODY:HOOD:HINGE AND ATTACHMENTS
THE HOOD BECAME UNDONE WHILE AT FREEWAY SPEED AND SMASHED INTO THE WINDSHIELD CAUSING A LARGE OBSTRUCTION OF VISION INCREASING THE POSSIBILITY OF AN ACCIDENT. THE HOOD LATCH BECAME LOOSE TO WHERE IT DID NOT LATCH PROPERLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223831April 9, 2008
POWER TRAIN:CLUTCH ASSEMBLY
I AM THE OWNER OF A 2006 VOLKSWAGEN JETTA TDI 5-SPEED WITH 39,000 MILES. MY VEHICLE WAS MANUFACTURED IN MEXICO IN JANUARY OF 2006, AND I PURCHASED IT IN JUNE OF 2006. THIS WEEK, THE CLUTCH STARTED SLIPPING AND IT WARRANTED A VISIT TO THE LOCAL VW DEALERSHIP SERVICE DEPARTMENT. THE SERVICE DEPARTMENT INFORMED ME THAT MANY 2006 VW JETTA TDI 5-SPD VEHICLES WERE MADE WITH A DEFECTIVE CLUTCH PLATE, BUT THEY WOULD HAVE TO REMOVE MY TRANSMISSION TO DETERMINE WHETHER OR NOT MY VEHICLE HAD THE DEFECTIVE PART. THEY INFORMED ME THAT IF MY VEHICLE DID NOT HAVE THE DEFECTIVE PART, THEY WOULD CHARGE ME NEARLY $500 IN LABOR FEES FOR REMOVING THE TRANSMISSION FOR INSPECTION. I SHOULD NOT HAVE TO PAY TO HAVE MY VEHICLE INSPECTED TO DETERMINE WHETHER IT HAS THE DEFECTIVE PART, NOR SHOULD I HAVE TO DRIVE MY VEHICLE WHEN THIS CLUTCH HAS BEEN FAILING PREMATURELY. UPON FURTHER INVESTIGATION, I FOUND NUMEROUS COMPLAINTS ABOUT THIS CLUTCH PLATE ON THE NHTSA WEBSITE. I ALSO FOUND 88 PAGES ON ONE FORUM ALONE (HTTP://FORUMS.TDICLUB.COM/SHOWTHREAD.PHP?T=137014) ABOUT THIS PART AND THE CLUTCH/FLYWHEEL ASSEMBLY FAILING PREMATURELY. MANY OF THESE PEOPLE WERE FORCED TO PAY FOR A NEW CLUTCH AT A COST OF OVER $2000.00. SOME WERE REPLACED UNDER WARRANTY. THIS CLUTCH PLATE AND THE CORRESPONDING ASSEMBLY HAS BEEN RECALLED BECAUSE OF SAFETY CONCERNS IN MANY COUNTRIES EXCEPT FOR THE UNITED STATES. I FEAR HAVING MY CLUTCH FAIL WHEN I NEED THE ENGINE TO BE ENGAGED. IF I WERE TO HAVE A SUDDEN LOSS OF POWER, IT COULD EASILY CAUSE AN ACCIDENT AND ENDANGER MYSELF AND THE OCCUPANTS OF MY VEHICLE. IS THERE ANYTHING THAT CAN BE DONE TO BRING THIS PROBLEM TO THE SURFACE, AND PROMPT AN INVESTIGATION BY THE NHTSA TO LOOK INTO THIS KNOWN SAFETY ISSUE? THESE DEFECTIVE PARTS NEED TO BE RECALLED AT NO COST TO THE CONSUMER. IT SEEMS THAT NHTSA IS IGNORING THIS MATTER AT THE CONSUMER'S EXPENSE, AND THE AUTOMAKERS BENEFIT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223471April 6, 2008
AIR BAGS
THIS IS THE SECOND TIME THE SEATBELT LIGHT HAS COME ON AND STAYED ON. THE FIRST TIME VWOA REPAIRED WIRING UNDER MY SEAT AT 49,000 MILES. THE LIGHT IS NOW ON AGAIN, LESS THAN ONE YEAR LATER AND THEY WILL NOT REPAIR IT UNDER WARRANTY BECAUSE I HAVE MORE THAN 12,000 MILE SINCE REPAIR. THIS IS A PROBLEM THAT SHOULD BE COVERED REGARDLESS OF TIME. SAFETY IS THE PRIORITY AND IF VWOA HAS A SAFETY DEFECT THEY NEED TO STAND BEHIND IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223454April 5, 2008
POWER TRAIN:CLUTCH ASSEMBLY
CAR DEVELOPED PRONOUNCED ENGINE VIBRATION AT 100,000 MILES. VIBRATION WAS ACCOMPANIED BY SIGNIFICANT NOISE AT IDLE WITH CLUTCH ENGAGED. CLUTCH AND FLYWHEEL ASSEMBLY WAS REMOVED AND INSPECTED. INSPECTION REVEALED THAT THE DUAL MASS FLYWHEEL HAD FAILED AND WAS THE SOURCE OF THE NOISE AND VIBRATION. CLUTCH AND FLYWHEEL WERE REPLACED WITH AN AFTERMARKET SINGLE MASS FLYWHEEL AND MATCHING CLUTCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223912April 3, 2008
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM, POWER TRAIN
2005 VOLKSWAGEN JETTA BUCKS AND SHAKES WHILE DRIVING. CONSUMER STATES THAT THE VEHICLE SOUNDS LIKE IT JUST WANTS TO SHUT OFF AND NOT RUN. WHILE VEHICLE WAS IN THE SHOP THE LOANER GOT HIT AND DEALER WOULD NOT RETURN HER CAR UNTIL PAYMENT WAS MADE. *KB THE CONSUMER STATED THE FIRST TIME THE PROBLEM HAPPENED, SHE HAD COME TO A FULL STOP. WHEN SHE WENT TO ACCELERATE, THE VEHICLE ALMOST STALLED, STARTING BUCKING AND WAS SLUGGISH. IMMEDIATELY AFTERWARDS, THE ENGINE LIGHT ILLUMINATED. THE DEALER STATED THE RESET A COMPONENT, HOWEVER 1 MONTH LATER THE PROBLEM RE-SURFACED. THE CONSUMER WAS TOLD THE PROBLEM WAS SEVERAL DIFFERENT THINGS, BUT EACH TIME THE COMPONENTS WERE REPLACED, THE PROBLEM WOULD COME BACK. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223008April 1, 2008
ELECTRICAL SYSTEM:IGNITION
IGNITION COIL FAILED, WAS TOLD THE O2 SENSOR WAS BAD AND NEEDED NEW SPARK PLUGS, I HAD JUST REPLACED THE SPARK PLUGS 5 DAYS EARLIER, THEY ONLY HAD 11 MILES ON THEM, SO IT CANNOT BE SPARK PLUGS, QUESTION WHETHER THE O2 IS TRULY BAD, HAVING IGNITION COIL REPLACED BUT WAS UNABLE TO TELL WHETHER THE CATALYTIC CONVERTER IS ALSO BAD UNTIL OTHER PROBLEMS ARE CORRECTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Jetta