Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10233763July 10, 2008
SERVICE BRAKES, HYDRAULIC
ABS/ASR LIGHTS CAME ON. DEALERSHIP SAID THAT I NEED A NEW ABS MODULE AND PUMP. AFTER READING ONLINE, I HAVE READ THAT THIS IS A COMMON PROBLEM. CAR ONLY HAS 61,000 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10233644July 9, 2008
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
TL*THE CONTACT OWNS A 2004 VOLKSWAGEN JETTA. THE CONTACT STATED THAT HE HAD AN EMISSIONS CONTROL DEVICE REPLACED BECAUSE OF A RECALL, SPECIFICALLY REGARDING THE EGR COOLER IN SEPTEMBER OF 2006. THE VEHICLE BEGAN TO LEAK COOLANT SO HE TOOK THE VEHICLE TO A DIFFERENT DEALER. THE DEALER STATED THAT THE FIRST REPAIR WAS NOT PERFORMED CORRECTLY AND WAS DIRECTLY RELATED TO THE LEAK. THE MANUFACTURER OFFERED NO ASSISTANCE. THE RECALL NUMBER WAS UNKNOWN. THE CURRENT MILEAGE WAS 77,866 AND FAILURE MILEAGE WAS APPROXIMATELY 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10233657July 9, 2008
VISIBILITY
THE FRONT DEFROST SYSTEM DOES NOT WORK. THERE APPEARS TO BE A SECRET FORMULA NEED TO GET THE DEFROST SYSTEM TO DEFROST THE FRONT WINDSHIELD. I HAVE MADE SEVERAL COMPLAINTS TO THE DEALER AND WAS INFORMED THAT ONLY 1 OTHER PERSON HAD COMPLAINED OF THIS ISSUE. THIS IS A VERY DANGEROUS DEFECT. NORMALLY I'M DRIVING THROUGH A STORM, THE WINDSHIELD FOGS UP AND I CAN'T SEE. I END UP PULLING OVER TO THE SIDE OF THE ROAD WHEREVER I CAN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10233159July 3, 2008
ENGINE AND ENGINE COOLING:ENGINE, POWER TRAIN:MANUAL TRANSMISSION
MY CAR BEGAN LEAKING OIL AFTER LAST CHANGE AT BERT SMITH VOLKSWAGEN IN ST. PETERSBURG FLORIDA. CHECKED UNDERNEATH CAR AND FOUND TRANSMISSION CASING AND FLYWHEEL HOUSING CRACKED. TOOK PICTURES BUT ACCORDING TO BERT SMITH VOLKSWAGEN THIS IS JUST DIRT AND GREASE STAINS, THEY CANNOT SHOW ME ANOTHER CAR WITH THE SAME "STAINS". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10233000July 2, 2008
ENGINE AND ENGINE COOLING:COOLING SYSTEM
SMALL RADIATOR COOLING FAN STOPPED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232464June 27, 2008
AIR BAGS:SIDE/WINDOW
THE CONSUMER WAS DRIVING A 2003 JETTA GLS TRAVELING AT A SPEED OF ABOUT 35MPH WHEN THE DRIVER SIDE AIRBAGS "CURTAINS AND SEAT AIRBAGS" SPONTANEOUSLY DEPLOYED. THERE WAS NO IMPACT TO THE VEHICLE THAT WOULD HAVE CAUSED THE AIRBAGS TO DEPLOY. AFTER CONDUCTING EXTENSIVE RESEARCH ON 2002-2004 JETTAS, THIS SEEMS TO BE A MAJOR ISSUE THAT IS NOT BEING RECOGNIZED BY VW OF AMERICA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232480June 27, 2008
ELECTRICAL SYSTEM
MANUFACTURER REFUSES TO REIMBURSE ME FOR WORK DONE FOR A MANUFACTURER RECALL NOT PERFORMED AT A DEALERSHIP,EVEN THOUGH CAR COULD NOT BE DRIVEN THERE DUE TO RECALL DEFECT AND MECHANIC CAME TO MY HOUSE TO REPAIR THE DEFECT WITH AN AUTHORIZED MANUFACTURERS PART
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232853June 26, 2008
TIRES
2007 VOLKSWAGEN JETTA SUFFERED A TIRE BLOW OUT. CONSUMER STATES THAT THE TIRES SIDEWALL RIPPED OPEN A 2-INCH HOLE. THIS CAUSED THE VEHICLE TO JUMP ONTO THE SHOULDER AND THE VEHICLE ALMOST ROLLED DUE TO THIS FAILURE. *KB THE CONSUMER STATED WHY GETTING THE OIL CHANGED, HE NOTICED THE FRONT TIRES HAD LARGE BULGES ON THE SIDEWALL. THE CONSUMER STATED 3 TIRES HAVE BEEN REPLACED ON THE VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232424June 26, 2008
AIR BAGS, ELECTRICAL SYSTEM
I HAVE A 2006 VW JETTA TDI WITH APPROXIMATELY 70,000 MILES ON IT. THIS AUTO WAS PURCHASED TO BE USED PRIMARILY AS A COMMUTER CAR FOR MY WIFE AND I. LAST WEEK WE SUDDENLY STARTED SEEING THE DASHBOARD WARNING "AIR BAG FAULT". UPON TAKING IT TO THE LOCAL VWOA DEALERSHIP TO HAVE THIS INVESTIGATED WE WERE INFORMED THAT THERE WAS A VWOA TECHNICAL BULLETIN (THAT EVIDENTLY HAD BEEN OUT FOR SOME TIME) WHICH INDICATED THAT SOME CONNECTOR(S) LOCATED UNDER THE DRIVER'S SEAT THAT ARE RELATED TO THE AIR BAG SYSTEM WOULD NEED TO BE REPLACED. THIS IS NOT A MAINTENANCE ITEM NOR ANYTHING THAT WE COULD HAVE CAUSED BUT VWOA IS INDICATING THAT DUE TO THE AUTO NOT BEING WITHIN THE WARRANTY (4 YEAR AND/OR 50,000 MILES AS WE'VE BEEN TOLD) THAT WE WILL NOW HAVE TO PAY APPROXIMATELY $400 TO HAVE THIS REPAIRED. WE WERE FURTHER INFORMED BY THE VWOA SERVICE THAT WITHOUT THIS REPAIR THE AIRBAG SYSTEM WAS CONSIDERED TO BE IN AN "UNSTABLE STATE" AND COULD POTENTIALLY NOT ACTIVATE THE AIRBAG WHEN NEEDED OR POSSIBLY ACTIVATE AT AN INAPPROPRIATE TIME. THE VW DEALER ALSO SAID THAT VWOA CONSIDERS THIS TO BE SO UNSAFE THAT THEY ISSUE A FREE RENTAL AND REQUIRE THE REPAIR TO BE MADE BEFORE RELEASING THE AUTO AGAIN....BUT ONLY IF YOU'RE UNDER WARRANTY. VWOA DID MANAGE TO COME THROUGH WITH SOME "GOOD WILL ASSISTANCE" (THEIR WORDS) BY PROVIDING $200 TOWARDS THE REPAIR. THIS AIRBAG ISSUE HAS BEEN A KNOWN ISSUE WITH THE 2006 VW JETTA (MAYBE OTHER YEARS AS WELL I'M NOT SURE) FOR SOME TIME. VWOA INDICATES THAT THIS ISSUE IS NOT A MAJOR CONCERN AND IS THEREFORE NO RECALL HAS BEEN ISSUED. I HAVE READ SEVERAL COMPLAINTS ON NHTSA AND OTHER SITES THAT SEEM TO INDICATE THAT THIS IS A LARGER ISSUE THAN VWOA STATES. I THINK A RECALL SHOULD BE ISSUED DUE TO THE OBVIOUS SAFETY CONCERNS INVOLVED WITH THE AIRBAG SYSTEM. HOPEFULLY THERE WILL BE BEFORE ANY INJURIES AND/OR FATALITIES OCCUR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232182June 24, 2008
SERVICE BRAKES, HYDRAULIC
WHEN GENTLY APPLYING PRESSURE TO THE BRAKE PEDAL THE BRAKES WOULD SUDDENLY FULLY ENGAGE FOR A MOMENT AND THEN RETURN TO NORMAL. THIS OCCURRED EVERY TIME THE BRAKES WERE APPLIED. THERE WERE NO CONSEQUENCES IN MY CASE, BUT IT IS NOT HARD TO IMAGINE THIS CAUSING A CAR TO BE HIT FROM THE REAR OR CAUSING A LOSS OF CONTROL IN SLIPPERY CONDITIONS. TO CORRECT THE SITUATION THE BRAKE BOOSTER NEEDED TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232196June 24, 2008
STRUCTURE:BODY:DOOR
MY 2002 VW JETTA 4 DOOR HAS THIS SUBSTANCE WHICH THEY USED TO BLOCK HEAT AND DEADEN THE NOISE FROM OUTSIDE, HOWEVER WHEN IT GETS HOT IT RUNS OUT OF THE HOLES IN THE UNDERCARRIAGE AND HAS AN AWFUL SMELL SOMETHING LIKE THAT OF MELTED CRAYONS, AND THE ODOR ATTACHES TO THE OCCUPANTS IN A MATTER OF MINUTES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232221June 24, 2008
EQUIPMENT:APPLIANCE:AIR CONDITIONER
I HAVE A 2003 VW JETTA GLI VR-6. THE AIR CONDITIONER STOPPED WORKING AFTER IT WAS NICE AND COLD FOR ABOUT 5 MINUTES. HOT AIR WAS BLOWING OUT OF THE VENTS. ENGINE (COOLANT) LIGHT CAME ON AFTER ABOUT A 10 MINUTE DRIVE. THE ENGINE (COOLANT) GAUGE WAS ALMOST IN THE RED 260 DEGREES. I SWITCHED OFF THE AIR, AND THE GAUGE WENT DOWN A LITTLE, BUT DIDN'T REALLY COOL OFF. THE GUY AT THE DEALERSHIP EXPLAINED IF THE ENGINE STARTS OVERHEATING, THE FAIL SAFE FOR THE CAR IS TO AUTOMATICALLY TURN THE A/C OFF IN ORDER TO SAVE ITSELF FROM OVERHEATING TO THE POINT WHERE DAMAGE WOULD OCCUR. AFTER ALL DAY DIAGNOSTICS, THE DEALERSHIP SAYS THE FUSE BOX IS MELTED DUE TO AN ELECTRICAL PROBLEM. THIS, CONVENIENTLY, IS NOT COVERED BY MY GOLD PLUS EXTENDED WARRANTY THAT I SPENT LOTS OF MONEY ON. REPAIRS SO FAR WILL COST ~$800. THEY HAVE TO FIX THAT BEFORE THEY CAN TEST TO SEE IF THE ALTERNATOR IS DAMAGED. BOTH THE DEALERSHIP AND THE WARRANTY REP SAY THIS IS A VERY COMMON PROBLEM WITH VOLKSWAGEN CARS. IF IT IS COMMON IT SHOULD BE RECALLED!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232038June 23, 2008
ELECTRICAL SYSTEM
I PURCHASED A 2006 JETTA ATTRACTED BY AN EXTENSIVE LIST OF FEATURES AND CONVENIENCES THAT I WANTED AS A CONSUMER. ONE OF THIS FEATURES INCLUDED THE AUTOMATIC WINDOW OPENING VIA REMOTE CONTROL, FEATURE THAT IS NOT NORMALLY SEEN ON VEHICLES OF ITS CLASS AND PRICE. VOLKSWAGEN DID AN UPDATE TO THE SOFTWARE TO THIS VEHICLE AND WITHOUT MY CONSENT TOOK THAT OPTION OUT. I PAID FOR THAT CONVENIENCE AND VW CANT EVEN TELL ME WHY IT WAS REMOVED FROM THE COMPUTER. THE DEALER CANT TELL ME EITHER BECAUSE ACCORDING TO THEM THEY DON'T EVEN KNOW WHAT'S ON THE SOFTWARE UPDATE. IN ANY CASE I NEED TO BE COMPENSATED BY THIS INCONVENIENCE OR THE SOFTWARE NEEDS TO BE RETROFITTED TO GET ME THIS OPTION BACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231972June 22, 2008
VISIBILITY, EQUIPMENT
2006 VOLKWAGEN JETTA TDI VEHICLE DOM: 10/05 MILEAGE: 31,000 WINDSHIELD WIPER/WASHER SYSTEM THE 2006 VOLKSWAGEN JETTA IS EQUIPPED WITH AN ENGINE COMPARTMENT MOUNTED WASHER FLUID RESERVOIR AND HOOD MOUNTED WASHER FLUID SPRAY NOZZLES. IN THE AREA OF THE RIGHT HOOD HINGE THERE IS A FLEXIBLE HOSE SECTION IN THE PLUMBING OF THE SYSTEM TO ALLOW FOR OPENING OF THE ENGINE COMPARTMENT HOOD WHILE MAINTAINING WASHER SYSTEM PLUMBING INTEGRITY. ROUTINE UNDERHOOD FLUID CHECKS AND SERVICE INTERVALS REQUIRING ENGINE ACCESS HAVE WEAKENED AND CRACKED THE FLEXIBLE PORTION OF THE PLUMBING RENDERING THE WINDSHIELD WASHER INOPERATIVE ON MY VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231563June 19, 2008
SEAT BELTS:REAR/OTHER
TL*THE CONTACT OWNS A 2004 VOLKSWAGEN JETTA. THE CONTACT STATED THAT HER REAR MIDDLE SEAT BELT DOES NOT COME OUT IN ORDER FOR IT TO BE USED. THE VEHICLE HAS BEEN TO THE DEALER APPROXIMATELY FOUR TIMES WITH NO RESOLUTION. THE CURRENT MILEAGE WAS 43,057 AND FAILURE MILEAGE WAS 38,173. UPDATED 07/15/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231433June 18, 2008
VISIBILITY, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING, EQUIPMENT
I OWN A 2001 VW JETTA GLS VR6. SINCE I HAVE OWNED THIS CAR I HAVE HAD PROBLEMS WITH IT. I AM A YOUNG WOMAN IN THE MILITARY AND AM IN FULL TIME SCHOOL, SO I DON'T HAVE THE MONEY TO RUN AROUND AND FIX IT AS MUCH AS I HAVE BEEN FORCED TO DO. FIRST MY GAS GAUGE WENT OUT THREE MONTHS AFTER BUYING IT $600(UNDER WARRANTY) THEN A MONTH LATER O2 SENSOR $300(NON WARRANTY). THEN IT WAS THE CATALYTIC CONVERTER$1500(NON WARRANTY) WIRING SYSTEM$1000(OF COURSE NON WARRANTY) WINDOWS WONT ROLL UP WITHOUT ROLLING DOWN AGAIN AND SOMETIMES GET STUCK$700(NON WARRANTY) CRUISE CONTROL WENT OUT$845 (NON WARRANTY), WINDSHIELD WIPER MOTOR... STATIONED IN ALASKA AND COULDN'T GO WITHOUT THAT $750(NON WARRANTY) NOW MY SECONDARY AIR PUMP IS OUT AND I WAS QUOTED $1294 FROM PRIVATE MECHANIC AND $1400 FROM VW. ALSO THE CRUISE IS STILL OUT AND THE WINDOWS ARE DOING THE SAME AGAIN. I HAVE TALKED TO MANY PEOPLE IN THE SAME BOAT I HAVE BEEN IN WITH SO MANY REPAIRS. IS THERE ANYTHING THAT CAN BE DONE TO STOP VW FROM MAKING FAULTY PARTS AND CHARGING AN ARM AND A LEG? I FEEL THOUGH THAT IF IT IS BROUGHT UP TO YOU THAT MY VOICE WILL BE HEARD, BECAUSE WHEN I CALL THE VOLKWAGEN CUSTOMER SERVICE AND COMPLAINTS I GET NOWHERE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231453June 18, 2008
POWER TRAIN:MANUAL TRANSMISSION
TL*THE CONTACT OWNS A 2005 VOLKSWAGEN JETTA. WHILE DRIVING 5 MPH, THE GEAR WOULD NOT CHANGE INTO SECOND OR THIRD GEAR, AND THE CLUTCH JAMMED INTO THE FLOOR. THE CONTACT WAS ABLE TO PULL OFF THE ROAD AND DRIVE TO THE DEALER. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE AND ARE CHARGING $360 FOR THE DIAGNOSTIC. THE CONTACT REFUSES TO PAY FOR THE DIAGNOSTIC. IN ORDER TO DETERMINE IF THE FAILURE WAS CAUSED BY WEAR AND TEAR OR A MANUFACTURER'S DEFECT, THE CONTACT WAS ADVISED TO HAVE THE VEHICLE DIAGNOSED. THE VEHICLE WAS UNDER WARRANTY, BUT IT ONLY COVERS THE REPAIR IF THE FAILURE WAS DUE TO A DEFECT. THE CONTACT STATED THAT THE MANUFACTURER WOULD NOT ADMIT THAT THERE WAS A DEFECT. THE CONTACT WILL LEAVE THE VEHICLE AT THE DEALER UNTIL THEY REPAIR IT FOR FREE. THE CURRENT AND FAILURE MILEAGES WERE 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231545June 18, 2008
ELECTRICAL SYSTEM, INTERIOR LIGHTING, EXTERIOR LIGHTING, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, SERVICE BRAKES, ELECTRIC, PARKING BRAKE
CHECK ENGINE LIGHT CONTINUOUSLY COMES ON, COMPLETED RECALL FOR BRAKE SWITCH, EPC LIGHT CONTINUES TO COME ON, CAR STALLS WHILE WAITING FOR A LIGHT TO CHANGE VERY DANGEROUS. AFTER A NIGHT OF RAIN, LEAK IN PASSENGER SIDE FLOOR MOLD GROWING CAR WILL HAVE A VERY HARD START OR NO START AT ALL IN THE MORNING, REPLACED BATTERY 3 TIMES. CHANGED O2 SENSOR 2X, CAR BURNS OIL CONTINUOUSLY, INTERIOR LIGHTS GO OUT WHEN THEY FEEL LIKE IT, BRAKE LIGHTS DIE OUT FAST, CHANGED BRAKE LIGHTS AND SIGNAL LIGHTS AT LEAST 5X. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231292June 17, 2008
SERVICE BRAKES, HYDRAULIC
2001 JETTA. IN TRAFFIC, A CAR STOPPED SUDDENLY TWO CARS BEFORE ME.... I STOPPED IN RESPONSE AND MY BRAKE PEDAL WENT TO THE FLOOR - BRAKES FAILING , ANTI-LOCK SYSTEM FAILING - AND HIT THE CAR IN FRONT OF ME. MY CAR WAS TOTALED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10231327June 17, 2008
SUSPENSION, TIRES
I OWN A 2006 VW JETTA TDI AND HAVE 30,000 MILES ON THE VEHICLE. I NOTICED AT ABOUT 25,000 MILES THE VEHICLE DEVELOPED A VIBRATION IN THE FRONT END. I TOOK IT TO THE VW DEALER AND HAD THE FRONT END INSPECTED FOR PROBLEMS, BUT NONE NOTED. I HAD THE WHEEL ROTATED AND BALANCED AND THAT DID NOT HELP THE PROBLEM. THE TECH AT VW DEALER NOTICED WEAR IN THE MIDDLE OF THE TIRE. HE STATED THAT MY TIRES (TURANZA EL 400-02, 205/55R16) ARE MORE THAN LIKELY THE CAUSE OF THE VIBRATION AND THERE IS NOTHING THEY COULD DO EXCEPT REPLACE ALL THE TIRES. WILL BE TAKING THE VEHICLE TO A FIRESTONE DEALER SOON TO FIGHT THE BATTLE WITH THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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