Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10236257July 29, 2008
UNKNOWN OR OTHER
BRAKE LIGHT SWITCH FAILED AND MY CAR IS STUCK IN PARK BECAUSE IT'S IMPOSSIBLE TO SHIFT WHEN THE BRAKE LIGHT SWITCH IS FAULTY. THIS PART HAS BEEN RECALLED (N4), BUT I AM FORCED TO PAY FOR A TOW TRUCK TO GET ME TO A DEALER 20 MILES AWAY BECAUSE THE CAR IS INOPERABLE RIGHT NOW. WARRANTY IS OVER BUT IF IT'S A RECALL AND THE PART IN QUESTION IS CAUSING ME TO BE STUCK, WHY SHOULD I BE THE ONE PAYING FOR THE TOW? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235836July 26, 2008
TIRES, TIRES:SIDEWALL
FAILURE OF TIRES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235838July 26, 2008
TIRES, TIRES:SIDEWALL
LARGE BULGES ON THE SIDEWALL OF TIRES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235857July 26, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION, EQUIPMENT:MECHANICAL
I OWN A 2002 VOLKSWAGEN JETTA 1.8T AT 56000 MILES THE TRANSMISSION WENT OUT OF IT AND AT 56000 THIS SHOULDN'T HAPPEN I HAVE IT AT A TRANSMISSION SHOP AND THEY FOUND METAL SHAVINGS IN THE PAN HAS THEIR BEEN A RECALL ON THIS PROBLEM AND IF NOT CAN I GET SOME ASSISTANCE GETTING THIS PROBLEM FIXED BECAUSE AT 56000 MILES THIS SHOULD HAVE NEVER HAPPENED SENSE I'VE OWNED THIS CAR IT HAS BEEN NOTHING BUT TROUBLE VERY UNHAPPY WITH THE WAY THE VOLKSWAGEN DEALER BYERS IN COLUMBUS OHIO AND THE VOLKSWAGEN OF AMERCIA IS HANDLING THIS PROBLEM THE CODE WE GET IS PO730 I WOULD TRULY APPRECIATE SOME HELP WITH GETTING THIS FIXED THANK YOU TOM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235601July 24, 2008
ENGINE AND ENGINE COOLING:COOLING SYSTEM
I COMPLAINED TO THE VW DEALER ABOUT MY A/C IN MY JETTA GLI. THEY TOLD ME THEIR WAS NOTHING WRONG TWICE. NOW MY AC DOESN'T WORK ANYMORE. WHEN I COMPLAINED MY CAR WAS STILL UNDER WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235665July 24, 2008
SEATS, SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
WHILE DRIVING WITH THE SEAT HEATER ON IN 2002 VW JETTA THE SEAT HEATER OVERHEATED AND BURNED THROUGH THE LEATHER SEAT AND BURNED THE DRIVER. SMOKE WAS PRESENT IN THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10235693July 24, 2008
ENGINE AND ENGINE COOLING:COOLING SYSTEM
2005 JETTA SOMEWHERE UNDER HOOD SPONTANEOUSLY BURST INTO FLAMES WITH CAR PARKED IN A DRIVEWAY AND ENGINE TURNED OFF AFTER DRIVING FOR APPROXIMATELY 20 MINUTES. FIRE CONSUMED ENTIRE ENGINE, ELECTRICAL SYSTEM, AND RESULTED IN A TOTAL LOSS ACCORDING TO INSURANCE ADJUSTER. THERE WERE NO OCCUPANTS IN THE VEHICLE WHEN THE FIRE STARTED. CITY OF PLANTATION (FL) POLICE AND FIRE DEPARTMENTS RESPONDED AND WERE ABLE TO EXTINGUISH FIRE AFTER 15 MINUTES. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10235547July 23, 2008
AIR BAGS:SIDE/WINDOW
I WAS DRIVING MY 2002 VOLKSWAGEN JETTA AND HIT A POT HOLE IN THE ROAD CAUSING MY PASSENGER, SIDE AND HEAD AIR BAGS TO DEPLOY. THERE WAS NO IMPACT. MY PASSENGER SIDE TIRE HIT THE POT HOLE. THERE WERE HUNDREDS OF REPORTS OF THIS OCCURRING. I RESEARCHED ONLINE AND PROBABLY MANY MORE SINCE THEN. I WAS WONDERING IF THERE WAS A RECALL MADE, AND IF NOT, WHY NOT? YES, THESE ARE GOOD IF A REAL CRASH OCCURRED, BUT DANGEROUS TO NO CRASH OCCURRENCES. SOMETHING SHOULD BE DONE AND I, NOR ANY OTHER VOLKSWAGEN OWNER, SHOULD BE RESPONSIBLE FOR THIS. THANK YOU. NHTSA ACTION NUMBER : PE04081 NHTSA RECALL CAMPAIGN NUMBER : N/A MAKE / MODELS : MODEL/BUILD YEARS: VOLKSWAGEN / GOLF 2001-2003 VOLKSWAGEN / GTI 2001-2003 VOLKSWAGEN / JETTA 2001-2003 MANUFACTURER : VOLKSWAGEN OF AMERICA, INC COMPONENT : AIR BAGS:SIDE/WINDOW DATE INVESTIGATION OPENED : DECEMBER 16, 2004 DATE INVESTIGATION CLOSED : APRIL 1, 2005 THIS INVESTIGATION IDENTIFIED A TOTAL OF 499 REPORTS (482 OWNERS REPORTS AND 17 WARRANTY CLAIMS). THE CRASH SENSING SYSTEM'S ALGORITHM MAY RECOGNIZE CERTAIN NON-CRASH IMPACTS (WHEEL, TIRE AND UNDERCARRIAGE IMPACTS) AS DEPLOYABLE EVENTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235254July 22, 2008
FUEL SYSTEM, GASOLINE
THE IN TANK FUEL PUMP DESIGN HAS THE ACTUAL PUMP SITTING IN A PLASTIC HOUSING WITH RUBBER SEALS AT THE TOP AND BOTTOM TO KEEP FUEL AROUND THE PUMP FOR COOLING, EVEN WHEN THE TANK QUANTITY GETS LOW. THE RUBBER SEALS ON MY FUEL PUMP ROTTED AND DISINTEGRATED. THIS WOULD ALLOW THE PUMP TO OPERATE WITHOUT THE DESIGNED COOLING OF THE PUMP AT LOW GAS LEVELS. OVERHEATING OF THE PUMP BECAUSE OF THIS COULD RESULT IN A GAS TANK FIRE OR EXPLOSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235267July 22, 2008
VISIBILITY
2001 VW JETTA-- WINDOW REGULATOR REPLACEMENT. VW WILL ONLY REPLACE WINDOWS WITH PROVEN DEFECT(WINDOWS THAT HAVE ALREADY FALLEN DOWN). I LIVE IN MN AND I DON'T WANT TO CHANCE THAT MY WINDOE WILL FALL DOWN IN THE MIDDLE OF WINTER. I ASKED VW TO REPLACE ALL WINDOW REGULATORS, AND THEY REFUSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235278July 22, 2008
LATCHES/LOCKS/LINKAGES
MY TRUNK RELEASE WILL NOT WORK, WITH OR WITHOUT THE REMOTE KEY. I CONTACTED VW OF AMERICA AND THEY REFUSE TO INDICATE THIS IS A DEFECT, EVEN THOUGH MULTIPLE COMPLAINTS ARE FOUND ONLINE BY OTHER VW OWNERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235293July 22, 2008
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2001 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE INTERMITTENTLY STALLED. THE CHECK ENGINE WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS NOT TAKEN TO AN AUTHORIZED DEALER. THE VEHICLE HAS NOT BEEN REPAIRED. THE CONTACT EXPERIENCED FAILURE IDENTICAL TO THE ONE MENTIONED IN THE RECALL, ALTHOUGH THE VIN WAS EXCLUDED FROM THE RECALL. THE VIN AND RECALL NUMBER WERE UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235347July 22, 2008
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
MY 2003 VW JETTA HAS BEEN IN THE SHOP MORE IN THE PAST 6 MONTHS THAN IN THE LAST 5 YEARS. THE LATEST TWO PROBLEMS WERE; 1) THE ENGINE COIL (WAS REPLACED ONCE BY RECALL) AND 2) MY FUSE BOX ON TOP OF MY BATTERY MELTED. I HAVE SPENT OVER $1,500 IN THE LAST TWO MONTHS ON THE CAR. WAS TOLD THAT ONLY ONE ENGINE COIL WAS ALLOWED UNDER THE RECALL, AND WAS TOLD THE FUSE BOX MELTING WAS A COMMON OCCURRENCE EVEN THOUGH THEY DID NOT EVER FIND THE "REAL" REASON FOR IT TO MELT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234859July 18, 2008
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 1991 VOLKSWAGEN JETTA. EVER SINCE THE VEHICLE WAS PURCHASED, THE CONTACT HAS HAD TO REPLACE THE BRAKES, CALIPERS, MASTER CYLINDER, AND BRAKE BOOSTER. WHILE DRIVING 10 MPH, SHE WOULD HAVE TO PLACE THE VEHICLE INTO NEUTRAL AND ENGAGE THE EMERGENCY BRAKE IN ORDER TO STOP THE VEHICLE. THE MECHANIC STATED THAT BRAKE LINE WAS FAULTY. THE CONTACT IS CONSTANTLY CHANGING OR REPAIRING SOME PARTS OF THE BRAKES. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 147,980.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234663July 17, 2008
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
TL*THE CONTACT OWNS A 2002 VOLKSWAGEN JETTA. THE CONTACT CONSTANTLY SMELLS A SLIGHT HINT OF GASOLINE AFTER PLACING FUEL INTO THE VEHICLE. WHILE PLACING GASOLINE INTO THE VEHICLE, THE SMELL INTENSIFIED. THE CONTACT REFERRED TO THE OWNER'S MANUAL, WHICH ADVISED NOT TO OVERFILL THE FUEL TANK. HE THEN REALIZED THAT HE WAS OVERFILLING THE TANK UNKNOWINGLY. HE CONTINUED TO SMELL THE ODOR AND REMOVED THE BACK SEAT OF THE VEHICLE, AND DISCOVERED GASOLINE HAD OVERFLOWED INTO THE INTERIOR OF THE VEHICLE. THE DEALER STATED THAT HE NEEDED THE FUEL PUMP REPLACED AT THE COST OF $650. THE DEALER STATED LATER THAT A $1,600 FUEL TANK REPLACEMENT WAS NEEDED. THE CONTACT REFUSED AND SOUGHT A SECOND OPINION. HE THEN NOTIFIED VOLKSWAGEN OF AMERICA AND FILED A COMPLAINT. HE WAS INFORMED THAT NOTHING COULD BE DONE BECAUSE THE WARRANTY HAD EXPIRED (CASE NUMBER 80256757). THE FAILURE MILEAGE WAS 60,000 AND CURRENT MILEAGE WAS 94,000. UPDATED 09/10/08.*LJ THE CONSUMER STATED THE GAS TANK WAS DEFECTIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234584July 16, 2008
VISIBILITY
WINDSHIELD WIPER STREAKING PROBLEM: I PURCHASED A NEW 2008 VOLKSWAGEN JETTA SE ON MAY 6, 2008. THE FIRST RAIN THE CAR WAS DRIVEN IN (WITHIN TWO WEEKS OF PURCHASE) THE DRIVER SIDE WINDSHIELD WIPER WAS LEAVING A STREAK APPROXIMATELY THREE INCHES WIDE AT EYE LEVEL OF THE DRIVER. THE VEHICLE HAS BEEN RETURNED FOR DEALERSHIP SERVICE ON NUMEROUS OCCASIONS. THE VOLKSWAGEN SERVICE DEPARTMENT REPLACED THE DRIVER SIDE WIPER BLADE TWICE AND THE WIPER ARM. THIS HAS NOT CORRECTED THE STREAK ISSUE. THE SERVICE DEPARTMENT INDICATES THE STREAK IS INDICATIVE OF ALL 2008 JETTAS AND THERE IS NOTHING THAT CAN BE DONE TO REMEDY THE PROBLEM. I HAVE CONTACTED VOLKSWAGEN CUSTOMER CARE. THEY ADVISED ME THEY ACCEPT THE DEALERSHIPS ASSESSMENT OF THE STREAKING PROBLEM AND I WILL HAVE TO LIVE WITH THE PROBLEM. WHILE DRIVING IN RAIN, LIGHT OR HEAVY, THE STREAK IS PRESENT AND PRESENTS A VISION OBSTRUCTION FOR THE DRIVER. I BELIEVE THIS IS A VALID SAFETY ISSUE THAT SHOULD BE ADDRESSED FURTHER BY VOLKSWAGEN. THANKS FOR YOUR CONSIDERATION IN THIS MATTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234355July 15, 2008
POWER TRAIN:MANUAL TRANSMISSION
TL*THE CONTACT OWNS A 2001 VOLKSWAGEN JETTA. THE CONTACT HAS HAD TO REPLACE THE TRANSMISSION THREE TIMES WITHIN THREE MONTHS. THERE IS A DIAL PIN THE DIFFERENTIAL GEAR, WHICH CAME OUT OF PLACE AND CAUSED THE TRANSMISSION TO LOCK UP WHILE DRIVING 25 MPH. THE VEHICLE WAS TAKEN TO THE SHOP NUMEROUS TIMES AND WAS INFORMED THAT THIS WAS A MANUFACTURER DEFECT, WHICH SHOULD BE RECALLED. THE CURRENT AND FAILURE MILEAGES WERE 134,000. UPDATED 10/14/08 *BF UPDATED 10/17/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234444July 15, 2008
ELECTRICAL SYSTEM
WITHIN 6 MONTHS (4) OF THE (6) IGNITION COILS HAVE FAILED. I HAVE IT IN NOW FOR THE THIRD AND FOURTH ONES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234479July 15, 2008
ENGINE AND ENGINE COOLING
MY 2000 VW JETTA WAS BEING DRIVEN TODAY BY MY FIANCE ON 295 SOUTH IN RHODE ISLAND. HE NOTICED THE COOLANT LIGHT COME ON, AND SO LOOKED AT THE TEMP GAUGE AND SAW THAT IT HAD NOT RISEN ANY HIGHER THAN NORMAL. AFTER KEEPING AN EYE ON THE GAUGE FOR A FEW MINUTES, HE NOTICED IT SUDDENLY DROP TO 0 AND SO HE PULLED OVER, FIGURING A HOSE HAD BROKEN OR SOMETHING TO THAT EXTENT. WHEN HE EXITED THE VEHICLE HE NOTICED SOME BLACK SMOKE COMING OUT FROM UNDER THE HOOD, AND THE HOOD ITSELF STARTING TO BUBBLE FROM THE HEAT. THE CAR ITSELF BURST INTO FLAMES AT THAT POINT AND MY FIANCE HAD TO BACK AWAY FROM IT IMMEDIATELY FOR FEAR THAT IT WOULD EXPLODE. THE CAR HAD RECENTLY BEEN INSPECTED AND WAS WORKING PERFECTLY FINE EXCEPT FOR A SMALL COOLANT LEAK UP UNTIL TODAY, SO WE HAVE NO IDEA WHAT CAUSED SUCH A SUDDEN COMBUSTION. NO ONE WAS HURT, THANKFULLY, BUT IT WAS ONLY A MATTER OF MINUTES BEFORE THE CAR WENT FROM OPERATING NORMALLY TO BEING COMPLETELY ENGULFED IN FLAMES, SO HE COULD VERY WELL HAVE BEEN HURT OR WORSE. THE FIRE DEPT AND STATE POLICE ARRIVED AND SECURED THE AREA, WHICH INCLUDED BLOCKING TRAFFIC COMPLETELY ON THE HIGHWAY FOR FEAR OF AN EXPLOSION, AND PUT OUT THE FIRE. THE CAR WAS COMPLETELY BURNED BEYOND RECOGNITION. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10233731July 10, 2008
ELECTRICAL SYSTEM
DRIVING HOME FROM WORK. HAS MADE TWO STOPS. ON THE WAY TO MY HOME MY ABS AND AIRBAG LIGHTS CAME ON, RADIO FROZE, THEN CAR SHUT OFF. WAS ADVISED FUSE PANEL ON THE TOP OF THE BATTERY HAD MELTED. MECHANIC FOUND NO REASON FOR THIS TO HAPPEN. NO OTHER ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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