Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11540379August 23, 2023
ENGINE, UNKNOWN OR OTHER
WHEN I PULLED OUT INTO TRAFFIC AND PUSHED ON GAS THE CAR WOULD NOT GO IT SOUNDED AS IF THE ENGINE JUST SHUT OFF THE CAR LITERALLY HAD LOST ALL POWER TO IT I PULLED OVER TO THE SIDE AND THE EPC LIGHT WAS ON AS WELL AS THE CHECK ENGINE LIGHT. I HAD MY BABY WITH ME THAT JUST HAD SURGERY DAY BEFORE AND I WAS TERRIFIED BECAUSE I HAD NO IDEA WHAT WAS HAPPENING. I GAVE IT A FEW MINUTES AND STARTED THE CAR OF WHICH AT FIRST SOUNDED AS IF IT WASN'T GOING TO START. I WAS ONLY A COUPLE MINUTES FROM MY HOUSE AND HAD NO RESOURCES TO HELP AND COULDNT WALK WITH MY SON. GOT THE CAR BACK TO THE HOUSE BUT IT AGAIN DID THE SAME THING AND CONTINUED TO DO THE SAME WITH SOUNDING LIKE IT DID NOT WANT TO START. I HAD TALKED WITH A MECHANIC THAT SAID TO GET IT INTO A VW DEALER ASAP AS THIS IS VERY DANGEROUS AND SHOULD NOT BE HAPPENING WITH THIS NEW OF A CAR WITH SUCH LOW MILES. FINDING THIS SITE IT LOOKS AS IF THERE HAS BEEN A FEW ISSUES THAT SOUND SIMILIAR AND RECALLS. I JUST NEED A CAR THAT I CAN DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539719August 21, 2023
ELECTRICAL SYSTEM
Ignition gets very hot, when I put the key in the ignition, it also gets very hot, car will run for a minute or so and then lose power. The car shut off could be very dangerous if going down the road. Warning to check starter system came on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539838August 21, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My 2014 VW as many other 2014 models are experiencing the following according to my local dealership in Miami: The ABS module is defective effecting other systems and making the car unsafe to drive as it was in 2009 and 2010 models. Dealer repair estimate is between $2500 with $5000! VW should recall before people get hurt!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539243August 17, 2023
SEATS
The driver’s side seat is not secured and has slight movements in some positions and wobbles in other positions, particularly when braking . The seat does not feel secure or safe when under any hard braking. I had the dealer inspect it a few months after purchase they acknowledged it and replaced the mounting brackets to the seats and within 20 minutes the seat was loose again and the rail has a stutter in it when sliding it about 2/3rds back.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538943August 16, 2023
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION, VEHICLE SPEED CONTROL
When the vehicle gets hot, above 85 degrees Fahrenheit the electric system including, speedometer and other internal lighting as well brake lights and turn signals completely stop functioning. Windows and locking system is also affected. The engine remains on. But if the car is turned off, it will not turn back on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538563August 15, 2023
ELECTRICAL SYSTEM
While driving the 5 miles to the store, we got half way there and an error stating "check starter system" and to find a safe place to pull over. The cars engine remained running, allowing us to get to a grocery store parking lot, but all other mechanical instruments died. Screen backed out. Not able to see speed, non use of signal or break lights. After sitting in the parking lot for a few minutes, we tried starting the car up again. It started back up with no issues. We decided to try driving it back home to see if happened again. After about 2 miles of driving, the same error and screen black out happened again. We were able to safely get home, taking back roads to avoid traffic. Extremely unsafe to not have working tail/break lights or even a speedometer. Since my mechanic was already closed for the day, we looked online to see if we could troubleshoot. Finding this is a known issue and many people arrive reporting heat seems to trigger the issue. It was 103 out yesterday. This is my teen son's first car. We have only had it a couple months and this is the first time this had happened. It's also the first time it's been THIS hot (if that is in fact a factor to this issue), since having the car. I can't believe how many complaints there are for this same exact issue, yet VW is not recalling this. This is a huge safety concern. Very disappointing that my kid saved his money for this car and now it is going to have to sit parked, till we can get it addressed, because I will not allow a new driver to be in this vehicle. Dangerous!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538341August 14, 2023
POWER TRAIN
The contact owns a 2014 Volkswagen Jetta Hybrid. The contact stated the vehicle failed to start while parked in a parking lot. The vehicle was left at the parking lot overnight and the following day the contact was able to start the vehicle; however, while driving to the residence the vehicle stalled. The contact stated that after 30 minutes she was able to restart the vehicle and continued driving to the residence. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the transmission to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538177August 13, 2023
ENGINE
timming chain damaged engine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538238August 13, 2023
STEERING, ELECTRICAL SYSTEM
my steering wheel locked up
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537883August 11, 2023
ELECTRICAL SYSTEM
The ABS dash board lights came on while driving at 70 miles an hour. At the time the Car mileage was 105,000 miles estimated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537763August 10, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
While driving, ignition shuts off. Vehicle relays “ignition off” message. Has only happened on 85+ degree days while car is in the sun. No mechanic has been able to diagnose and fix the issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537775August 10, 2023
AIR BAGS
The contact owns a 2013 Volkswagen Jetta. The contact stated while starting the vehicle, the passenger’s side air bags indicator warning alarm sounded as if there was a passenger seated in the seat. The passenger’s side air bag warning light was illuminated. The dealer was contacted and stated that the vehicle needed to be diagnosed. The vehicle was not diagnosed. The manufacturer was not contacted. The failure mileage was 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537780August 10, 2023
ENGINE, ELECTRICAL SYSTEM
The contact owns a 2013 Volkswagen Jetta. The contact stated while driving 60 MPH, several unknown warning lights illuminated. The contact pulled over on the side road and was able to continue driving to the residence. The vehicle was taken to an independent mechanic and unknown sensors were replaced, but the failure persisted. On another occasion while driving 50 MPH, the vehicle lost motive power with the check engine warning light illuminated. The vehicle was towed to the dealer who stated that the throttle body needed to be replaced. The vehicle was repaired but the failure reoccurred. The vehicle was taken back to the dealer and the electrical control module was replaced. The manufacturer was not contacted. The failure mileage was 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537164August 8, 2023
ELECTRICAL SYSTEM, STEERING
The key gets stuck in the ignition switch and the car is not able to turn off. In order to remove the key you have to jiggle it several times which could be minutes or up to an hour. Could be a safety issue if I’m somewhere and need to turn the car off immediately. Was told this is a costly repair but if this is a known issue (and it is) why is this not a recall when possible damage or injury could occur.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537311August 8, 2023
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
When the 8-speed automatic transmission attempts to shift from 3rd to 4th gear it will slip into neutral causing the engine to redline at maximum RPM. The accelerator pedal does not function and poses a serious safety issue. The vehicle will unexpectedly stall when the auto start stop is used and intermittently requires you to shift into park and restart the engine. The transmission also has difficulty shifting into reverse and puts the vehicle in neutral until it slams into gear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537313August 8, 2023
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION, SUSPENSION
The vehicles infotainment or screen often malfunctions creating hazardous conditions. The monitor that is the only way to access certain vehicle setting and systems, intermittently shuts off completely, changes screens or settings, disconnects from cell phone or distorts audio and changes audio volume to inappropriate levels. The suspension during weather changes makes loud creaking noises and during cold months has choppy suspension that makes it difficult to see when going over imprefections or bumps, and during warm months is unreasonably bouncy creating the same issue. The blind spot monitoring seems to not detect a vehicle while it is actually in the blind spot and doesn’t produce the warning light or noise. The blind spot monitoring only detects the other vehicle once it is out of the blind spot and visible from the driver’s peripheral and continues to display until they have fully passed. It’s ridiculous this model year wasn’t fully recalled due to its extensive issues that affect almost all dimensions of the 2019 VW Jetta’s basic functionality, safety, and performance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536898August 7, 2023
UNKNOWN OR OTHER
My 2019 Volkwagen Jetta Sunroof shattered, while I was driving on the highway. It sounded like a shotgun sound, when it happened. I've only owned this car for 2 years. Also, I only drive 60 miles per hour, never any higher. Thank you, [XXX] Downers Grove, IL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536995August 7, 2023
AIR BAGS, ELECTRICAL SYSTEM, STEERING
Passenger airbag is always off. I saw reports on youtube wiring connectors under the seat are the reason. There’s a home remedy solution. Important air bag issues should be freely be done by manufacturer or dealer. Also steering issues are more common than reported. The electrical devise fails too often rendering driving the vehicle difficult.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536216August 3, 2023
POWER TRAIN
At 80k, the DSG transmission failed and at my expense paid to get a NEW transmission installed. Today, at 155k, the NEW replaced transmission failed again. So every 75K, the transmission fails with the following: Hairline cracks can develop within the transmission electronic gearbox (mechatronic unit), causing an internal transmission oil leak and a decrease in oil pressure. Transmission can not be fixed and must be replaced. Cost for a new transmission is over $8k.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536374August 3, 2023
UNKNOWN OR OTHER
Door lock actuator is breaking and it’s a hit or miss on locking the door.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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