Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11536407August 3, 2023
ENGINE
My DPF system failed after my warranty ran out, about 128,000mi. and VW charged me $3000 to replace the DPF, then two days later the Nox Catalyst failed and they wanted another $2500 out of me. I tried the regen like the manual says, and the car went in limp mode 75 miles from my house in the middle of the highway. The car is not safe to drive, and they would not tell me if replacing the Nox catalyst will fix my problem, or just reveal another multi thousand dollar problem. The car is parked for the past 6 months and is not drivable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535913August 1, 2023
POWER TRAIN
The contact owns a 2019 Volkswagen Jetta. The contact stated while driving at slower speeds or slowing for traffic signals at approximately 15 MPH, the vehicle would jolt as the transmission automatically downshifted. The contact stated that the vehicle would also jolt into gear and hesitate while depressing the accelerator pedal to accelerate. The contact stated that the transmission in emergency mode warning light recently illuminated during a transmission hard shift failure. The contact stated that almost one year ago the check engine warning light illuminated while the transmission was shifting roughly. The contact stated that the failure had become a recurring failure and the jolting of the transmission while shifting, with the vehicle shaking abnormally. The contact had taken the vehicle to an auto parts vendor who ran a diagnostic test and retrieved the following codes: P0562 (Power Train - System Voltage Low); P0733 (Gear 3 Incorrect Ration); P072B00 (Stuck In Reverse). The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535287July 30, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
The key will either get stuck in the ignition while the car is on, or it will occasionally not turn at all. Both of which have left me or others borrowing my car stranded. Has taken up to 2 hours of jiggling the key and finally turning to the on or off position. Some shops are saying the ignition cylinder, others the switch, and others the steering lock but this seems to be a very common complaint online from Volkswagens in this age range. It could seriously harm someone if they were unable to start their car in an emergency situation due to the key not turning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534961July 28, 2023
ELECTRICAL SYSTEM, ENGINE
Car shut off while turning left. Display says check starting system. Car restarted
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535063July 28, 2023
SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2010 Volkswagen Jetta. The contact stated while driving 35 MPH, the brake was depressed and the ABS and Traction Control warning lights inadvertently illuminated, and the vehicle spun out of control, nearly causing a crash with another vehicle. The vehicle was taken to the dealer, where it was diagnosed with an inoperable ABS Hydraulic module. The contact was informed that the ABS Hydraulic module needed to be replaced. The vehicle was not repaired. The contact stated that after researching, he discovered NHTSA Campaign Number: 16V913000 (Service Brakes, Hydraulic, Electronic Stability Control) however, the VIN was not included. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535160July 28, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
When vehicle would be in heat of over 80 degrees, car would start, I would start driving, then an alert saying “Check Starter System” would occur and all electrics would shut off. Couldn’t use turn signals or anything. Happened a few times and my car would sometimes even shut off completely if it occurred as I was stopped/at a red light. Took it to a mechanic that said it was the ignition switch/relay that was overheating and causing the problem. So original ignition switch on the car was the problem while under warm weather.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534758July 27, 2023
POWER TRAIN, FUEL SYSTEM, GASOLINE
The contact owns a 2016 Volkswagen Jetta. The contact stated while driving 25 MPH and attempting to merge into another lane, the accelerator pedal was depressed but the vehicle hesitated to respond. There was no warning light illuminated. The contact stated that the failure reoccurred while driving. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534874July 27, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
On hot days in the summer, when I start driving the car, a notice that states “systems start failure” appears. The air conditioning turns off. The speedometer turns off. The brake lights don’t work, and the turn signals do not work. The car still drives, but due to the brake lights turning off and turn signals not working, I believe this poses a safety risk to myself and others. I believe this to be an ignition switch problem, as many others have stated online that getting a replacement for the ignition switch has solved the problem. The problem has been reproduced by a service center. The problem has not been inspected by the manufacturer, police, insurance representatives.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534707July 27, 2023
ELECTRICAL SYSTEM, ENGINE
My VW Jetta 2019 car just stopped twice with “Check Starter System” error and failed to turn on right in the middle of the road which might have lead to some serious accident. Once on a light the steering and brakes both got locked and all the electrics (dash, radio etc) shut off and so had to somehow safely get on the side of the road and had to use the handbrake abruptly to stop the car which was a difficult situation. Tried turning on the engine again but it kept on giving me “CHECK IGNITION” switch and “STARTER SYSTEM” errors and all the electrical parts turned off including the engine. It could have been a fatal accident and calls for serious service negligence on VW part. I see so many complaints in different forums for the same ignition switch and electrical failure on 2019 VW Jetta models but never a recall from VW to fix the issue. That’s a big lapse in safety issue and Volkswagen should be sued for neglecting such life threatening damages which might lead to severe consequences like a fatal accident if car stops with no proper warning beforehand.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534529July 26, 2023
POWER TRAIN
With no warning, the transmission/mechatronics unit in this 2015 Jetta Hybrid, reported an error code. This "error" results in the car not being able to enter the Hybrid (electric motor) mode when asked for by driver. Also, the car no longer goes into Stop/Start mode when stopped (engine cycles on and off). Car thus failed state inspection due to error code. Dealer tested and found code "P0841". Dealer reported failure in power train, needing a full replacement at over $7,000 cost. Review with VIN shows not within a Recall which was offered for this model. Yet failure seems to be same as that which led to Recall on same models. Dealer cannot verify the actual fault w/out a full tear down, which they don't want to do. Thus, they suggest a full replacement of transmission and control module (mechatronics). I feel the car should be repaired by manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534699July 26, 2023
ELECTRICAL SYSTEM, ENGINE
While driving the Please “check starter system” error and “ignition switch error” popped up and the dashboard died , AC died, no brake lights, no speedometer but the car kept running. There is no check engine light. I live in Texas where temperature is 105+ which could be the reason. This only happens if my car is sitting in the sun for hours, verses me driving it in the morning and then throughout the day. This is dangerous because I was on a busy highway, and should be a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534404July 25, 2023
EXTERIOR LIGHTING
Passenger side daytime running light LED has gone dim. This reduces the visibility of the vehicle in daytime conditions. The dealer has confirmed that the light is bad but the manufacturer says since there is no active recall for it, it is not covered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534455July 25, 2023
ELECTRICAL SYSTEM
The ignition switch for my 2019 Jetta randomly went out, while driving the vehicle in the middle of summer, temperature on dash read 111, I'm assuming this caused the ac and radio to go out, as well as the speedometer and other tracking system's on the dashboard to display as if the car was not on when the engine was still running. I have read online in several places that this is a common issue for the 2019 Jetta's and at this point the ignition switch failure should be treated as a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534165July 24, 2023
ELECTRICAL SYSTEM, ENGINE
My car started fine, but turned off in the middle of my drive. I live in Las Vegas, NV so the extreme heat and a faulty car is very dangerous. There has been many issues with the ignition switch on the 2019 Jettas. Unfortunately the switch is on backorder.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533944July 23, 2023
UNKNOWN OR OTHER
“Please check starter system “ error popped up and the dashboard died , AC died but the car kept running saying please drive to safety
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533830July 22, 2023
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
Unknown system failure or component. Ever since I've bought the vehicle in I believe 2017 from EICH VW, it has consistently died while driving or idling. It also was "slamming on the brakes on its own" when the car would die. It jerks consistently as well. The latest out of hundreds of incidents, was yesterday, it stalled at a red light that had turned green, so I was stopped, I turned my hazards on immediately when it had stalled. The vehicle behind me went into the turn lane and the vehicle behind it was coming at me at 60+ mph as that was the speed limit on the road. There is NO warning as to when it will stall, almost never any dash light, maybe only once or twice a year. And it can go weeks or even months without incident and then go crazy for weeks or months straight. It stalling out has almost killed me and my son when trying to cross the highway to get to his dad's house, in that situation me and my at the time when I used to take that way he was 1/2 years old, and we were almost t boned by the oncoming traffic after it had stalled. I have taken it to some many certified dealers and "experts" and no one can tell me what is wrong. It has now gotten to the point where it is happening so often I'm scared to put my three year old in my car. This is a VERY COMMON issue Volkswagen knows about but won't acknowledge or do anything about, I did not know about it until after buying the car. There are no beforehand symptoms, there is no way to tell when it is going to happen, even the car is running perfectly fine before it happens. I know that service providers have been able to experience exactly what happens, but they may not remember as this has been going on for years and I'm not their only customer, and I don't even remember everywhere I've been to try and fix the problem. But it is something I have been publicly asking about and complaining about for years. My ex who works for Toyota, even experienced it when we first met, and we had to have my car towed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533842July 22, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Front left headlight has no power going to it. Rear right tail light has no power going to it. Third, brake light has no power going to it. Wind shield washer pump has no power going to it. Both rear doors do not lock. This issue is all connected with each other because it fixed itself. Once and they all came back on together and then it went back out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533858July 22, 2023
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Vehicle problems experienced on 7/22/23. Traveling on Route 93 north to exit 17 just north of Concord, NH at 8:00pm. Used cruse control for most of trip, set to 60mph and 65 mph. The distance feature was working, what a PITA it is. Some where around Concord, NH a warning message in orange was displayed, “Engine speed max 4000” in center of display, an orange triangle with an “!” marked appeared just below the temperature gauge on left side of display, a yellow car with “!” on side appeared just below the estimated mileage remaining – it switched between that car and “EPC” cruse control was no longer available Stopped, checked the engine for over heating however it did not seem tooo hot, fans were not running (engine was off) Started again, lights were OFF. Rest of trip was on local roads so never tried cruse control. Left to return home around 2:00pm all warning lights OFF. Some where around Manchester, NH same thing happened plus orange picture of engine on right was illuminated, Cruse control would not maintain speed and then said unavailable. On hills vehicle would not move along with traffic even when foot was put to the floor. Drove directly to Colonial VW, did not shut vehicle OFF however nobody was available to read the computer codes. Scheduled appointment for Friday Driving home it was almost impossible to merge onto Route 93 even with accelerator pushed to floor. What ever the problem with your programming is the major fact that the vehicle is not able to keep up or merge with traffic even on local streets it a Major Hazard. VW may be concerned with saving their engine – I’m Concerned for my LIFE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533193July 19, 2023
FUEL/PROPULSION SYSTEM
Fuel rail failed causing gas leak. Part was previously recalled and fixed, failed for same issue that caused original recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533317July 19, 2023
ELECTRICAL SYSTEM:IGNITION
The contact owns a 2011 Volkswagen Jetta. The contact stated that upon arriving to her destination, while turning the key in the ignition, the vehicle failed to turn off, with the key stuck in the ON position. After several attempts, the contact was able to turn off the vehicle by disconnecting the battery terminals. No warning lights were illuminated. The vehicle was taken to the dealer, who failed to diagnose the failure. The vehicle was not repaired. The failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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