Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11550484October 17, 2023
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact’s daughter owns a 2009 Volkswagen Jetta. The contact stated that on several occasions while her daughter was driving at undisclosed speeds, several unknown warning lights intermittently illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the ABS had failed and needed to be replaced. The contact was informed that the VIN was included in NHTSA Campaign Number: 16V913000 (Service Brakes, Hydraulic, Electronic Stability Control). The vehicle was then taken to the dealer where it was diagnosed that the ABS control module software needed to be updated and the ABS module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that she would be responsible for the cost of the repair. No additional assistance was provided. The failure mileage was approximately 228,255.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549528October 12, 2023
UNKNOWN OR OTHER
Every time it rains, water comes down im assuming from my sunroof, ive cleaned the drains multiple times, it doesnt make a differenc, the water goes through my fuse box on the driver side fuse box inside the car like a white water rapid and collects in the floorboard. It blows all of my fuses, it also blows out my headlights, brake lights, and turn signals. Not to mention the mold that must be growing in the car from all the water. I tried contacting volkswagen but they wont do anything.. eventhough ive spent who knows how much money replacing all those bulbs and fuses. Plus the damprid containers ive bought to help dry everything up, and the cleaners, the air freshners, the cost of vacuuming all that water up.. also my doors wont lock, i cant control anything in the car with the drivers side controls, cant open my trunk with the switch by the drivers seat. This has changed my whole opinion of volkswagen vehicles.. i used to think they were really good cars, not anymore!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549299October 11, 2023
UNKNOWN OR OTHER
Unknown, there has been no remedy for this recall for more than a month
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549405October 11, 2023
AIR BAGS
The only airbag that went off in the vehicle during a collision was the steering wheel airbag none of the side airbags deployed the driver hit his head on the window in the car there were no warning lights on prior to the accident to indicate that there were any malfunctions the police did get called to the scene and vehicle was towed insurance representatives have not inspected vehicle yet.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11549199October 10, 2023
AIR BAGS
Passenger seat air bag light off light is on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549201October 10, 2023
AIR BAGS
Passenger air bag light is on saying off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548892October 8, 2023
POWER TRAIN
July 2021, (roughly 80,000 miles) vehicle had sudden loss of drive power to motor while driving approximately 30mph and related warning lights came on, leading to Recall Repair in July 2021. Transmission electronic gearbox (mechatronic unit) and transmission accumulator housing replaced by VW Dealer. Car exhibited some shuddering at low speeds and occasional lurching forward from a stop after recall repair - dealer said this is normal behavior and to ignore. Transmission has total failure on October 4, 2023 (roughly 100,000 miles), only 20,000 miles after recall. Vehicle owner experienced the same sudden loss of drive power while driving in a parking lot with the same indicator lights as in July 2021. Car was towed to same dealer. Dealer states transmission problem is not related to recalled parts, but vehicle owner suspects replaced parts from the recall may have also been faulty, as there is not a permanent fix for the recall issue, just replacement of parts. Dealer estimate is $8,500 for a new transmission and $2,500 for labor, more than the total value of the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548725October 6, 2023
ELECTRICAL SYSTEM
The open recall on my vehicle regarding the ignition switch and polyfuse presents a serious safety risk to me and others on the road. The potential for engine stalling and electrical system failure creates a dangerous situation that could lead to accidents and injuries. Therefore, addressing this recall promptly and having the necessary repairs or replacements done is crucial to ensuring the safety of all road users.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548350October 5, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Since I have possessed the car, the horn has been slowly going out. Until now it no longer works at all. I've checked fuses and not the problem. So this is a safety concern for me because of the alarm! If my alarm goes off, just the lights flash but NO sound??! The alarm should at least be heard, right? Otherwise I hope I can see the lights flashing if my alarm goes off!!! Because I can't hear anything. My horn does not work even if I push the steering wheel? If I have to use my horn to alert anyone then I can't!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548316October 4, 2023
ELECTRICAL SYSTEM
Incident Occurred in May. Was on Reddit and saw someone say to report any issues to NHTSA so that's what I'm doing At the end of the month in May (2023) when starting my car after work that had been sitting in the sun, it turned on but then turned off about 10 seconds later saying "ignition switch off safely stop the vehicle" then it flashed to another screen saying "please check the starter system." I waited about 10 minutes then I was able to start my car with no issue. Then after leaving work I pulled onto the highway and the issue happened again while going 60+ mph. Everything cut off and it gave me the same message. My jetta is a manual so it was still in gear and could keep driving but it was super sketchy. I immediately pulled off the road and when I came to a stop the car completely shut off. Then I waited another 10 minutes. Started my car again and the exact same thing happened and I had to pull off the highway. After that I was able to start the car without it happening again and I drove straight to the Volkswagen dealer to have them fix it. I left the the next day to go to a work conference out of state and returned the following Sunday to my car which was now fixed. Part P2532 was replaced in the ignition switch. Luckily I have a 4 year 40,000 mile warranty so I didn't have to pay anything.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547980October 3, 2023
STRUCTURE:BODY:DOOR
The contact owns a 2019 Volkswagen Jetta. The contact stated that the upper left corners on both the driver and passenger side doors of the vehicle would bend outward upon opening the doors. While the contact's husband was stepping down from a curb to enter the passenger side of the vehicle, the door's sharp corner pierced his husband's right eye. The contact was taken to the hospital where he sought medical treatment for the injury. Since the injury, the contact's husband continued to seek treatment from an eye specialist and stated that the injury had left him legally blind. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 35,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11548097October 3, 2023
ENGINE, FUEL SYSTEM, GASOLINE
The contact owns a 2016 Volkswagen Jetta. The contact stated while driving approximately 65 MPH, the vehicle lost motive power and stalled. The contact stated that the check engine warning light and EPC warning light was illuminated. The contact pulled over to the side of the roadway. The contact was able to restart the vehicle however, the vehicle would not accelerate above 15 MPH. The contact stated that there was an abnormally strong gasoline odor inside the cabin of the vehicle. The contact had the vehicle towed to a dealer where it was diagnosed and determined that the fuel rail and fuel injectors needed to be replaced. The vehicle had been repaired; however, the failure recurred. The contact had the vehicle towed to the same dealer. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547246September 29, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, VEHICLE SPEED CONTROL
Horn only occasionally works when honking and/or locking car, which increases the risk of a crash since I can’t always use my horn to alert other drivers of presence. One front headlight only occasionally works (lightbulb is not the issue), which increases the risk of a crash since other drivers may not be able to see me as well & I am not able to see the road as well in the dark. Cruise control does not work at all, which increases risk of speeding and therefore increases risk of crash. Dealer has inspected horn/headlight issue but could not determine cause. No warning signs. Issues first appeared a couple years ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547215September 28, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Volkswagen Jetta. The contact stated that after entering the vehicle and attempting to start the vehicle, the vehicle failed to start on the first attempt. Upon starting the vehicle and driving at an undisclosed speed, the vehicle suddenly lost motive power. After restarting the vehicle, the vehicle seemed to return to normal functionality. However, the contact stated that the failure had since become a regular occurrence. The contact also stated that the infotainment system operated erratically, symptomatic of a possible electrical issue. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the fuel pump. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546848September 27, 2023
UNKNOWN OR OTHER
The sunroof shattered after closing the car door from the pressure or motion of the car door closing. The sunroof glass panel popped up in the center and all the shattered glass was in an upward motion indicating the cause was from the pressure in the cabin. There were no visible chips or debris on the sunroof prior to this occurring. I took the vehicle to the Volkswagen dealership for an inspection and repair but they denied warranty coverage even though the vehicle is under the original warranty. Volkswagen claims that a chip or rock would cause the sunroof to shatter from the door closing. This is not a safe or acceptable design - sunroofs should not shatter when car doors are opened/closed or from the movement of the vehicle driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546730September 26, 2023
SERVICE BRAKES, ENGINE, SUSPENSION
My 2019 VW Jetta runs well, but recently there are two safety incidents cause my deep safety concerns. 1)9/20/2023 around 12:15 pm, I parked my VW Jetta in front of Wells Fargo. When I put shifter in reverse, tried to backwards out of the parking lot, suddenly the car lost control and kept rolling forward, there was a deep ditch in front of my car, but the car kept rolling forward. I was very scared. I drove the Jetta to nearby VW Princeton and asked a technician to check the Jetta and find out the system defects, but the technician scanned the Jetta and couldn't find any problems, then suggested to schedule an in depth diagnostics into the Jetta to address my incident. 2) 9/26/2023, around 9:00 pm, I was entering a gate, entered the code, suddenly my car couldn't go forward or backwards, the engine stopped working, the car screen then showed: "Please manually start the engine." After I turn off and then turn back the key again, the engine started. I have texted the Service Advisor at VW Princeton about the new insident today. I would like to report the above two incidents to NHTSA for investigation. Thank you!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546445September 25, 2023
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
The contact owns a 2010 Volkswagen Jetta. The contact stated that while driving at an undisclosed speed, the ABS warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the ABS control module software needed to be updated. An undisclosed dealer was notified of the failure and confirmed that the VIN was not included in a recall. The vehicle had not yet been repaired. The manufacture was notified of the failure however, the contact was awaiting a call back. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546501September 25, 2023
POWER TRAIN
Internal Component on Transmission has failed, Vehicle is Available for inspection (Niello Volkswagen has already confirmed). The vehicle shakes when shifting which could potentially cause an accident. Yes, Niello Volkswagen confirmed the issue. Dealer for Manufacturer has confirmed issue. No vehicle warning or Lights or messages, check engine light didn't trigger. Dealership attempted to "Flash" Transmission and ECM which made the issue worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546256September 24, 2023
ELECTRICAL SYSTEM
1) IGNITION SWITCH - yes 2) car wont turn off, key is stuck and wont allow to be turned off. this is dangerous for car to be left on. 3) yes - common problem with VW 4) yes by mechanic 5) no warnings, typically ignition needs jiggling to start and turn off ignition but this is the first time it has refused to budge.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545807September 21, 2023
AIR BAGS
Airbag Warning Light On
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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