Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11562752December 30, 2023
UNKNOWN OR OTHER
I had been having issues with car turning off while I was driving, at times leaving me stuck at a red light or stop sign. I’d get a warning on my car that said “Please check the starter system”. At times, my car wouldn’t start at all. This issue had been happening since around March 2023 and it’s the end of July 2023, my car stopped turning on completely. I have not been able to use my car. A recall was issued for the problems I had been having in September 2023. I haven’t been able to use my car in almost 6 months
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562561December 29, 2023
ENGINE, SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT, POWER TRAIN
The contact owns a 2016 Volkswagen Jetta. The contact stated that while accelerating from idling, the vehicle jolted with the check engine, ABS, and Tire Pressure Monitoring System warning lights illuminated. Additionally, while driving approximately 40-45 MPH, the vehicle began decelerating to approximately 30 MPH. The contact pulled to the side of the road and inspected the vehicle but could not identify the cause of the failure. The vehicle was driven, and the contact became aware that several unknown warning lights were illuminated. After waiting for a while, the electrical power returned but the vehicle failed to start. The vehicle was towed to an independent mechanic however, the mechanic was unable to determine the cause of the failure. The mechanic suggested that the transmission might be the cause of the failure. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562351December 28, 2023
SEAT BELTS
The contact owns a 2019 Volkswagen Jetta. The contact stated that the front driver’s and front passenger’s side seat belts failed to remain buckled while driving with the seat belt warning light illuminated. The vehicle was taken to the dealer who confirmed that the failure was a manufacturer’s defect. The contact was provided an estimate for the repair. The manufacturer was also notified of the failure and informed the contact that the part was not covered under warranty or recall. The vehicle was not repaired. The failure mileage was 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562293December 28, 2023
LANE DEPARTURE: BLIND SPOT DETECTION
The contact owns a 2021 Volkswagen Jetta. The contact stated while driving approximately 60 MPH, the contact observed that the blind spot monitor and the Lane Keep Assist warning lights were illuminated. The contact stated that the failure was a second failure to the system. The contact had previously taken the vehicle to a dealer and the sensor for the blind spot monitor and the Lane Keep Assist warning had been replaced once before. The contact had taken the vehicle back to the same local dealer, where it was diagnosed and determined that the blind spot and Lane Keep Assist sensor needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561886December 26, 2023
STEERING, UNKNOWN OR OTHER
Ignition cylinder failure. Key would come out while driving, car would stay on, key would not turn in the ignition. Finally wheel locked and key will not turn at all therefore I can’t put my car in neutral.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561369December 21, 2023
ENGINE
The head gasket is leaking coolant from between the block and the head. This can cause overheating of the vehicle or fires. Can also affect the motor. This problem was identified by a dealer and was originally noticed due to low coolant warning when driving the car. Vehicle is available for inspection if needed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561067December 20, 2023
ELECTRICAL SYSTEM
The contact owns a 2019 Volkswagen Jetta. The contact received notification of NHTSA Campaign Number: 23V604000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560436December 16, 2023
SERVICE BRAKES
On 01/12/2023 at approximately 4:20 PM, I paid the cost to replace the rear brakes on my 2021 VW Jetta SEL. This included parts and labor. I found this very odd due to the vehicle being less than 2 years old. About 1 week after this, I received via USPS mail, a letter from VW of America stating that an extended warranty of the rear brakes applies to my vehicle (see attached). I filled out the required information and submitted the included form as instructed. On 04/08/2023 I received an email from VW Customer Care stating they will not reimburse me for the price of the brakes I had to replace. The only reason I had to replace the said brakes is due to Volkswagen's faulty parts and I fear this is happening to many consumers as well. After a bit of "back and forth" with VWoA, I contacted NYS AG's office and with their help, VWoA finally paid me for the replacement of the stated brakes. Seeing that many others on your site have had this same issue, I think a recall should be enacted by you. This should not be an expense that VWoA's customers should have to bear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560262December 15, 2023
ENGINE, ELECTRICAL SYSTEM
Whenever the outside temperature reached 85 degrees Fahrenheit or higher, all computer systems and electrical functions would shut off. If I was driving at the time, the engine would continue to run, but I wouldn't be able to use even the most basic functions -- blinkers, hazard lights, radio, air conditioning -- and all the gauges on the dashboard -- speedometer, gas gauge, etc. -- would stop working, creating a dangerous driving experience. If the car was already parked, or I came to a stop, the ignition would flutter and then shut off as soon as it was put into gear. And only start working again after the car had cooled down, oftentimes by having to dump cold water on the vehicle, or by parking it in the shade for an extended period of time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559572December 11, 2023
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
The contact owns a 2023 Volkswagen Jetta. The contact stated that while his son was driving at an undisclosed speed, he heard an abnormal squeaking sound coming from the rear of the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed failures with the rear brake pads and rotors. The contact was informed that the rear brake pads and rotors needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Technical Service Bulletin: VWP-22-18. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559376December 10, 2023
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
I was on lunch brake, going through a McDonalds drive thru, the car just shut off. I had to have it pushed out of drive thru. After several tries it did start again but shut off in the middle of traffic. I couldn’t shift it. I had to have it towed. VW dealer said I needed a new transmission at 62,000 miles. Then I read about the recall and knew that’s what was the matter with my car. The trouble is my car is not on the recall list. It’s the same with many of us who bought jetta hybrids. So I am out $15,000. The only transmission that can be used is the one on the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558215December 3, 2023
UNKNOWN OR OTHER
Car keeps turning off while driving and battery light comes on the dash board. Restarts and light no longer comes on until it turns off again. Drives for awhile again and same thing happens. Have changed numerous parts but without anything showing, can't diagnose it. Unpredictable to when it will turn off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557589November 30, 2023
POWER TRAIN
Dsg unit with hairline crack and fluid leakage just like known recall for this vehicle but mine isn’t covered for some reason
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557111November 27, 2023
ELECTRICAL SYSTEM, STEERING
The contact owns a 2012 Volkswagen Jetta. The contact received notification of NHTSA Campaign Number: 19V615000 (Electrical System, Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while using the key to start the vehicle, the key spun around in the ignition cylinder and failed to start the vehicle. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 140,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557047November 27, 2023
SERVICE BRAKES
I do not feel safe with my Vehicle. I purchased new and at 16,550 Miles it needed new rear rotors and pads. Again at 38417 it needed new rotors and pads. I drive the car softly and am not heavy on the brakes. This seems to be a known issue and the dealership says I should be prepared to replace rotors and pads this frequently. It was only 1.5 years until the 2nd pad/rotor change. Not only do I not feel safe, that is a financial hardship.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556871November 26, 2023
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
My vehicle has the Mechatronic failure that the recall is open for some 13’ Jetta hybrids but I don’t have an open recall for it. The car would start shutting on and off constantly at stop lights instead of staying off running soley on battery power. The error codes are pointing to a failure to maintain fluid pressure inside the mechatronics unit. The mechatronics unit is included in a VW recall from June 2021. There was a design flaw in the housing that caused transmission fluid to lead out under pressure. My vehicle should be included in the recall but since I don’t have an open recall for this to my vehicle I can’t get it fixed and repairs are to expensive for something VW should own up for this mistake but they won’t repair it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556014November 20, 2023
VISIBILITY/WIPER
I was driving the vehicle late at night, absolutely no traffic in the area. I love in South Dakota so it was cold. I turned on the rear defrost and after only a minute of having it on, the entire back windshield burst out of the car. No rocks, no traffic no people. There was a loud bang and the entire window blew out of the vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555814November 18, 2023
ENGINE
Engine experienced excessive oil consumption for years, especially following emissions control software update. Repeated EPC errors where encountered and brought back to multiple dealers who dismissed the issue recommending the use of higher octane fuels and more regular engine oil replacement. Advice was followed. Oil consumption eventually became extreme to the point that in excess of 4 liters where required to fill without any indication of low oil levels. Despite best efforts to maintain engine with sufficient oil to maintain recommend levels many times a year eventual engine knocking was encountered and costly engine replacement was recommended. Issue is well documented publicly with little to no recourse. Car is available for inspection upon request, engine replacement has not been pursued at this time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555703November 17, 2023
ENGINE
I have already submitted a complaint but today I am submitting another one because I see the vw 2019 jetta recall for ignition switch does not yet have a remedy and today I experienced my engine stalled and the engine light is currently on. This recall increases the risk of crashing which can cause harm and poses a threat to overall safety. A solution needs to be made as I have work and school and overall errands and now am worried about driving a vehicle with a life threatening recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555705November 17, 2023
ELECTRICAL SYSTEM, ENGINE
Engine misfire on all cylinders. Engine start/stop failure, check engine light illuminates. Vehicle hesitates and looses power when accelerating. Vehicle then stalls while operating. Happens while in traffic or trying to pull out from intersection causing vehicle to stop in roadway. Almost causes crashes from rear due to sudden stop and sides due to not clearing the intersection. Dealer confirmed the issue but states there is no repair or known fix. Dealer said to use premium fuel which is not required by manufacturer. Problem still occurred with premium fuel. Several trips to two separate dealers and both state there is no fix for the dangerous issue just to keep driving it. The vehicle is available for inspection. This issues is occurring in other 2022 jettas and Taos models. Dealer stated they were aware of the issue but vw does not have a fix. Has occurred multiple times with my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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