Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10365866November 15, 2010
SERVICE BRAKES, HYDRAULIC
I BOUGHT A NEW VW JETTA 2011, ON 11/11/10 NEXT DAY I FELT A PROBLEM WHEN BRAKING. THE DEALER SAID THE BRAKE DRUMS WERE DAMAGE, IT WAS A FACTORY DEFECT. NOW I FEEL UNSAFE AND DISAPPOINTED DRIVING IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365606November 14, 2010
FUEL SYSTEM, DIESEL
FUEL PUMP FAILED - CAR LOST POWER ON A BUSY INTERSTATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365645November 14, 2010
FUEL SYSTEM, DIESEL
I HAVE A 2010 VW JETTA TDI DIESEL SPORTSWAGEN THAT I PURCHASED NEW. THE CAR HAS 12,000 MILES SINCE NEW. THE CAR HAS BEEN MAINTAINED BY AN AUTHORIZED DEALER PER THE RECOMMENDED MAINTENANCE SCHEDULE. WHILE DRIVING THE CAR IT SUDDENLY LOST POWER WITHOUT WARNING, REQUIRING IMMEDIATE ACTION ON MY PART TO AVOID A MAJOR ACCIDENT. THE CAR'S WARNING SYSTEM DISPLAYED CHECK ENGINE AND SERVICE REQUIRED ANNUNCIATION. AFTER THE POWER LOSS. THE SUDDEN COMPLETE LOSS OF POWER CONCERNS ME REGARDING THE SAFETY OF DRIVING THE CAR, I'VE SINCE BEEN ONLINE AND READ THE ACCOUNTS OF DOZENS OF OWNERS THAT HAVE HAD THIS SAME PROBLEM WITH THE 2009-10 TDI VW JETTA. ALL SEEM TO BE RELATED TO FUEL PUMP FAILURES. THE CAR WILL BE TOWED TO THE DEALERSHIP TOMORROW FOR SERVICE. BUT LOOKING AT THE OTHER ACCOUNTS OF THIS PROBLEM, IT WOULD APPEAR THAT THE DEALERSHIPS ARE NOT HAVING COMPLETE SUCCESS IN RESOLVING THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365234November 10, 2010
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2004 VOLKSWAGEN JETTA. THE CONTACT HAD TO REPLACE THE IGNITION COILS AND THE CYLINDERS IN THE ENGINE. THE COILS WERE REPLACED SEVERAL TIMES AND FAILED AGAIN AFTER ONE MONTH. THE MECHANIC STATED THAT THIS WAS A MAJOR PROBLEM WITH THIS MAKE AND MODEL VEHICLE. THE FIRST FAILURE OCCURRED IN FEBRUARY 2010 WHEN THE VEHICLE CAUGHT FIRE. THE VEHICLE WAS REPAIRED SIX TIMES WITHIN A YEAR. ALL OF THE COILS DO NOT FAIL AT THE SAME TIME, BUT THE ALL FOUR COILS HAVE BEEN REPLACED MORE THAN ONE TIME. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 101000 AND THE CURRENT MILEAGE WAS 135000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10365240November 10, 2010
EXTERIOR LIGHTING:BRAKE LIGHTS
TL*THE CONTACT OWNS A 2005 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE RIGHT REAR BRAKE LIGHT WAS DEFECTIVE; WHEN HE WOULD TURN THE VEHICLE OFF, IT WOULD STAY ON. THE FAILURE WAS INTERMITTENT. THERE WAS ALSO A RIGHT REAR BRAKE WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP BUT THE VEHICLE WAS NOT INSPECTED OR REPAIRED. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE VIN WAS UNAVAILABLE. THE CURRENT MILEAGE WAS 77,936. THE FAILURE MILEAGE WAS APPROXIMATELY 77,740.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365278November 10, 2010
FUEL SYSTEM, DIESEL
AFTER CRAWLING IN TRAFFIC FOR ABOUT 30 MINUTES THE CAR STALLED. THIS IS THE ONLY TIME THIS HAS OCCURED BUT I DO NOT DRIVE THE CAR OFTEN. SINCE THIS OCCURED 1 WEEK AFTER THE CAR'S FIRST SERVICE, I HAVE NOT BROUGHT IT INTO SERVICE YET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10366092November 10, 2010
SEATS
DRIVER SIDE SEAT HEATER OVERHEATING, BURNT MULTIPLE HOLES IN SEAT AS WELL AS BURNT LEG. SETTING WAS PLACED ON 2 OF 5 WHEN SEAT WAS BURNT.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10365311November 10, 2010
SERVICE BRAKES, HYDRAULIC
I HAVE A 2008 VW JETTA AND I HAVE HAD TO HAVE THE BRAKE PADS, ROTORS AND CALIPERS REPLACED NOW FOR A 3RD TIME. THE FIRST 2 TIMES HAPPENED WITHIN THE FIRST 12 MONTHS OF OWNING THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10364314November 7, 2010
FUEL SYSTEM, DIESEL
ON 11/3/2010 I TOOK MY 2009 VW JETTA TDI IN FOR ITS 30,000 MILE SERVICE. I WAS CALLED AND TOLD MY VEHICLE WAS READY FOR PICK UP THAT EVENING. WHEN I ARRIVED THE SERVICE ADVISOR TOLD ME HE HAD BAD NEWS, MY FUEL PUMP HAD FAILED. THEY GAVE ME A LOANER CAR AND ASKED ME TO BRING IN MY LAST 4-5 FUEL RECEIPTS. I TOLD THEM I DON'T KEEP FUEL RECEIPTS. THEY SAID VW MAY NOT WARRANTY THE FAILURE OF THE FUEL PUMP WITHOUT THE FUEL RECEIPTS. I WAS TOLD ON 11/6/2010 THAT THEY HAD APPROVED THE WARRANTY REPAIR. MY CONCERN IS THAT THIS MAY HAPPEN AGAIN (THE FAILURE OF THE FUEL PUMP) AND COULD PUT ME IN A DANGEROUS SITUATION. I WOULD LIKE TO MAKE SURE THE REPAIR IS A NEW AND UPGRADED PART AND NOT THE SAME FAILING PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10364362November 7, 2010
STEERING
I OWN A 1996 VW JETTA GLS AND MY CAR SMOKES FROM MY STEERING WHEEL COLUMN. I WILL BE DRIVING AND OUT OF NO WHERE WHITE SMOKE POURS OUT OF THE COLUMN. I THOUGHT IT WAS BECAUSE OF MY HEADLIGHTS BEING ON BUT THEN NOTICED IT DOING IT WITHOUT THEM ON. IT EVEN DOES IT WHEN THE CAR IS OFF! THIS I FEEL AND MY FRIEND WHO HAS THE SAME PROBLEM IS A FIRE HAZARD AND COULD BE VERY DANGEROUS TO DRIVE. I CALLED A VW DEALERSHIP AND SPOKE TO THE MECHANIC AND HE TOLD ME HE FEARED FOR MY LIFE AND IT SOUNDS LIKE A FIRE HAZARD OR IT COULD CAUSE MY BREAKS AND OTHER THINGS ON MY CAR TO FAIL. I COULD BE DRIVING DOWN A HIGHWAY AT 65 AND MY CAR CAN JUST DIE. I HAVE BROUGHT MY CAR TO 3 DIFFERENT MECHANICS FOR THIS PROBLEM AND THEY ALL SAID THEY HAVE NO CLUE WHAT IT COULD BE . IN MY CASE NOTHING LEADS UP TO THIS HAPPENING IT JUST HAPPENS RANDOMLY AT ANYTIME WITH OR WITHOUT MY LIGHTS ON OR BLINKERS BEING ON. THIS IS STILL AN UNKNOWN CAUSE BUT VERY SCARY, EVEN SCARIER KNOWING ITS NOT JUST MY CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10363955November 4, 2010
FUEL SYSTEM, DIESEL
DRIVING AT 20 MPH HEARD A CLANKING NOISE LIKE A SPOON IN THE GARBAGE DISPOSAL COMING FROM THE ENGINE COMPARTMENT. MFD DISPLAYED ENGINE FAIL AND THE CAR SHUT OFF AND WOULD NOT RESTART. FILLED UP WITH APPROVED DIESEL FROM MOBIL A WEEK PRIOR. STILL HAD A LITTLE LESS THAN HALF A TANK. HAD VEHICLE TOWED TO LOCAL VW DEALERSHIP. VW DESCRIBED THE PROBLEM AS FUEL CONTAMINATION. SUBSEQUENTLY DETERMINED THAT THE HIGH PRESSURE FUEL PUMP (HPFP) HAD FAILED AND CAUSED SIGNIFICANT FUEL SYSTEM DAMAGE. VW REPLACED ENTIRE FUEL SYSTEM UNDER VEHICLE WARRANTY. RESEARCHED THE ISSUE AND DETERMINED THIS WAS NOT AN ISOLATED ISSUE FOR THIS VEHICLE (2009 VW JETTA TDI). MOREOVER, THE NOTION OF 'CONTAMINATED FUEL' SEEMS TO BE A CATCH-ALL PHRASE THAT DETRACTS FROM WHAT MAY BE THE REAL PROBLEM OF FAILED ENGINEERING AS IT RELATES TO THE HPFP. LASTLY, THE IMMEDIATE SHUTTING OFF OF THE ENGINE MADE FOR A VERY UNSAFE CONDITION DUE TO THE INABILITY TO EASILY STEER OR ACCELERATE TO A SAFE LOCATION. VEHICLE WAS STUCK PARTIALLY ON THE ROADWAY AND HAD TO BE PUSHED AND COASTED BACKWARDS TO A SAFE PARKING SPOT OUT OF THE ROADWAY AND ALONG THE CURB. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10363998November 4, 2010
ELECTRICAL SYSTEM, INTERIOR LIGHTING, ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 65 MPH SHE HEARD A THROBBING NOISE COMING FROM THE SPEAKERS AND ALL OF THE INTERIOR LIGHTS STOPPED FUNCTIONING. SHE WAS ALSO UNABLE TO USE THE RADIO. THE VEHICLE WAS DRIVEN ONTO THE EMERGENCY LANE AND SHUT OFF. UPON RESTARTING THE VEHICLE IT WOULD FUNCTION NORMALLY. THE FAILURE CONTINUED TO OCCUR INTERMITTENTLY. SHE ALSO STATED THAT SHE WOULD ATTEMPT TO CHANGE THE RADIO STATION BUT THE RADIO WOULD INTERMITTENTLY DISPLAY A MESSAGE READING "NO CD" OR "NO MAGAZINE". A FEW MONTHS LATER WHILE DRIVING APPROXIMATELY 10 MPH THE VEHICLE STALLED. UPON RESTARTING THE VEHICLE IT FUNCTIONED NORMALLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON 3 OCCASIONS WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100 AND THE CURRENT MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10363830November 3, 2010
POWER TRAIN:MANUAL TRANSMISSION
TWICE THE CAR GOES INTO REVERSE IN ALL SIX GEARS. IT HAPPENS WHEN I TRY TO COME OUT OF A FULL STOP. IT HAPPENS ON FLAT GROUND. THE FIRST TIME IT SEEMED TO FIX ITSELF AFTER ABOUT 10 MINUTES OF MY FIDDLING, BUT I CAN'T SEE WHAT I DID TO MAKE IT WORK. I HAD STOPPED QUITE A FEW TIMES BETWEEN ONE TIME AND ANOTHER AND IT WORKED PERFECTLY WELL. THE TIME BETWEEN THE FIRST INCIDENT AND THE SECOND WAS 13 DAYS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10363913November 3, 2010
FUEL SYSTEM, DIESEL, ELECTRICAL SYSTEM
CAR HAD BEEN OPERATING NORMALLY ALL SERVICE PERFORMED AND NO NOTIFICATION FROM DEALERSHIP. ON 10/26/2010 WAS DRIVING AT POSTED SPEED LIMIT ON ALHAMBRA BLVD IN PLEASANT HILL/MARTINEZ CA. WAS COMING DOWN SLIGHT HILL AND TOUCHED ACCELERATOR TO CLIMB SLIGHT GRAD WHEN THE ENGINE JUST STALLED AND SHUT DOWN. THERE WAS NO WARNING. CAR COULD NOT BE RESTARTED. THERE WAS A SMALL NOISE FROM THE ENGINE COMPARTMENT AND A SHUTTER AS THE MECHANICAL POWER STEERING FAILED WHEN THE ENGINE STALLED. THE CAR WAS PUT ON A FLAT BED BY MARTINEZ PD AND TAKEN TO A LOCAL SHOP WHERE NOTHING WAS DONE EXCEPT CALL THE DEALERSHIP. THE DEALERSHIP, DORITO BRO IN WALNUT CREEK CA, REQUIRED THE CAR BE FLAT BEDDED TO THEM. THE CAR WAS TAKEN TO THE DEALER SHIP ON 10/27/2010 THE DEALERSHIP THEN INFORMED ME THAT THE BATTERY WAS SHOT AND THEY COULD NOT EVEN TROUBLE SHOOT THE PROBLEM WITH OUT A REPLACEMENT BATTERY. THERE HAD BEEN NO BATTERY FAILURE PRIOR TO THIS INCIDENT. THE BATTERY WAS REPLACED AND THE DEALERSHIP COULD NOT TELL WHAT WAS WRONG WITH THE CAR. ON 10/28/2010 THEY BELIEVED IT WAS THE FUEL PUMP. THE PUMP WAS REPLACED ON 11/1/2010 AND THE CAR COULD STILL NOT BE STARTED. THE DEALERSHIP AS OF 11/2/2010 HAS OPENED UP ANOTHER TECH TICKET TO TRY TO RESOLVE THE PROBLEM. 11/3/2010 WAS INFORMED BY DEALERSHIP THAT THE FUEL PUMP NEEDED NEW BOLTS BECAUSE THE OLD BOLTS CAN NOT BE REUSED DUE TO THE SENSITIVE NATURE OF THE TDI MOTOR. I ASKED IF THE FUEL PUMP FAILED AND CONTAMINATED THE ENGINE DEALERSHIP SAID NO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10363806November 2, 2010
FUEL SYSTEM, DIESEL
2010 VW TDI ----- CHECK ENGINE LIGHT AT 9800 MILES. VW SAYS "CONTAMINATED DIESEL IN FILTER AREA" AND "NOT COVERED UNDER WARRANTY" THEY BELIEVE THEY CAN MAKE OUR AUTO INSURANCE PAY...SHOWING A LITTLE GUNK OR RUSTY SHEEN WITHIN FILTER CANISTER AREA. WILL KEEP CALLING VW WARRANTY...TRYING TO HAVE THE +$6,000 REPAIR COVERED. I BELIEVE THIS CAR SUFFERED FATAL HPFS FAILURE.. 20 FULL TANKS OF FUEL SINCE PURCHASED NEW - ALL FROM RACE-WAY OR MURPHYS(WALMART) ULSD NO FURTHER EVIDENCE OF CONTAMINATION IN TANK.....YET. CAR STILL AT VW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10363545November 1, 2010
AIR BAGS
WHILE MY DAUGHTER GOING HOME IN 2006 JETTA VW, HIT BY A CAR FROM BEHIND AND WAS DRAGGED INTO ANOTHER CAR IN FRONT. ALL CAR IN ACCIDENT EXCEPT OURS (JETTA 2006) DEPLOYED THE AIRBAG. AS OUR CAR GOT MOST HIT IN FRONT AND BACK NON OF THE AIRBAGS WAS DEPLOYED. MY DAUGHTER WAS TAKEN TO ER BY METRO EMS FOR INJURIES. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10364550November 1, 2010
ENGINE AND ENGINE COOLING:ENGINE:DIESEL
I WAS DRIVING ON A SECONDARY HIGHWAY GOING ONLY 30 MPH WHEN A WARNING LIGHT CAME ON. AT THE SAME TIME THE ENGINE STARTED RUNNING VERY ROUGH. I IMMEDIATELY PULLED THE CAR TO THE SIDE OF THE ROAD. AT THE SIDE OF THE ROAD WITH THE ENGINE OFF, I PULLED OUT THE JETTA HANDBOOK TO RESEARCH THE MEANING OF THE WARNING LIGHT. THE LIGHT BLINKING WAS THE ENGINE MALFUNCTION LIGHT. AFTER THAT I CALLED THE VW 800 ROAD SIDE PROGRAM, A TOW TRUCK CAME AND TOWED THE JETTA TO THE DEALER. NOW THIS MORNING I GO TO THE DEALERSHIP AND THEY INFORM ME THE COST OF GETTING THIS NEW CAR FIXED WILL BE $6,800.00. WITH THAT INFORMATION I HAVE TO ASK WHY AND THE DEALERSHIP PROCEEDS TO SAY I HAVE "BAD FUEL". THE COMMENT BY THE DEALERSHIP TRIGGERED ALL TYPES OF RESPONSES. THE FIRST RESPONSE WAS PROOF I PUT THE RIGHT TYPE OF FUEL IN THE TANK WHICH I DID. NEXT I HAD TO GO AND GET A SAMPLE OF FUEL FROM THE FILLING STATION. AFTER THAT I DELIVERED A SAMPLE OF THE FUEL IN QUESTION TO THE DEALERSHIP FOR TESTING. AS IT TURNS OUT THE FUEL WAS OKAY. WHILE I AM RUNNING AROUND DOING ALL OF THIS MY WIFE FINDS OUT VIA THE INTERNET OF ISSUES THE JETTA IS HAVING WITH THE FUEL PUMP. KEEP IN MIND, AT NO POINT HAS THE DEALERSHIP GIVEN ME INFORMATION REGARDING A POSSIBLE FUEL PUMP ISSUE, WHICH WOULD BE A WARRANTY ISSUE, AKA NO COST TO ME! IT IS NOW 5:20 PM AND I HAVE NOT HEARD FROM THE DEALERSHIP. NOW I HAVE ANOTHER ISSUE, IS THE DEALERSHIP TRYING TO DEFRAUD ME? AND IF SO THE DEALERSHIP WILL HAVE BIG PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10363593November 1, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2006 VOLKSWAGEN JETTA. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SUDDENLY SHIFTED INTO REVERSE; THE VEHICLE HAD A DSG TRANSMISSION. THE CONTACT TURNED THE VEHICLE ON AND OFF WHICH RESET THE PROBLEM. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE PROBLEM COULD NOT BE REPAIRED BECAUSE THE TRANSMISSION WAS SEALED. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 88,530. UPDATED 01/14/11*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10363419October 31, 2010
FUEL SYSTEM, DIESEL
HAVE ALWAYS HAD CAR SERVICED AT DEALER PER RECOMMENDATIONS. ON 10/14/10 CAR MADE A NOISE AT STOPLIGHT THEN NOISE QUIT. PULLED OUT FROM STOPLIGHT AND CAR DIED SUDDENLY AND WITHOUT WARNING. WAS ABLE TO RESTART AND IT RAN FOR AN ADDITIONAL 1-2 SECONDS BEFORE DYING AGAIN AND WOULD NOT RESTART. HAD TO COAST IT THROUGH A HIGH TRAFFIC AREA ACROSS HIGHWAY OVERPASS AND INTO PARKING LOT. TOWED IT TO DEALER WHO FOUND THAT HIGH PRESSURE FUEL PUMP HAD "COME APART" AND DISBURSED METAL SHAVINGS THROUGHOUT COMPLETE FUEL SYSTEM. HAD TO REPLACE ENTIRE FUEL SYSTEM FROM TANK ON. OUR INITIAL ESTIMATE TO REPAIR (AFTER OUR EXTENDED WARRANTY PAID FOR INITIAL COMPONENT THAT FAILED AND VW PAID FOR 50% OF PARTS) WAS $7100. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362799October 28, 2010
ENGINE AND ENGINE COOLING
THIS IS AN ADDENDUM TO COMPLAINT ODI# 10362604 AND REFERENCES 6 ADDITIONAL "GLOWPLUG" WARNING LIGHT ODI COMPLAINTS FILED FOR THE 2009 MODEL YEAR. (THE 3 REFERENCES IN THE ORIGINAL COMPLAINT WERE ONLY FOR THE 2010 MODEL YEAR.). THIS BRINGS THE TOTAL TO 9 OTHER VOLKSWAGEN JETTA SPORTWAGEN TDI INCIDENTS THAT ARE SIMILAR OR IDENTICAL TO MY OWN. BASED ON THESE MULTIPLE REPORTS, THERE CAN BE NO QUESTION BUT THAT VOLKSWAGEN HAS KNOWN ABOUT THIS HAZARDOUS AND COSTLY DEFECT FOR AT LEAST 3 YEARS. ADDITIONAL ODI COMPLAINT NUMBERS: 10356900, 10355519, 10354353, 10315932, 10297692, 10295191. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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