Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10382788February 15, 2011
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA SPORTWAGEN. THE CONTACT STATED THAT AFTER THE VEHICLE CAME TO A STOP AND SHE APPLIED THE ACCELERATOR PEDAL THE VEHICLE WOULD NOT MOVE. IT TOOK HER ABOUT FOUR TO FIVE SECONDS BEFORE THE VEHICLE WOULD RESPOND BUT IT DID NOT STALL. THE VEHICLE WAS TAKEN TO THE DEALER WHO RAN A DIAGNOSTIC TEST BUT COULD NOT DUPLICATE THE FAILURE. THE VEHICLE WAS DRIVEN BY TWO PEOPLE WITHIN THE SAME FAMILY AND THE FAILURE OCCURRED MORE THAN ONE TIME. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 5,857.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383749February 15, 2011
ENGINE AND ENGINE COOLING:ENGINE:DIESEL, FUEL SYSTEM, DIESEL
GLOW PLUG INDICATOR SYMBOL FLASHING ON DASHBOARD. I HAD JUST LEFT MY HOUSE SO I DECIDED TO DRIVE AROUND THE BLOCK TO GET BACK TO MY HOUSE TO CHECK ON THE SYMBOL. WITHIN ONE BLOCK THE CAR LOST POWER, THE GLOW PLUG INDICATOR CAME BACK ON (FLASHING) AS DID THE ENGINE WARNING SYMBOL. MY CAR COULD NOW ONLY CLUNK FORWARD AT ABOUT 5 MPH. I MADE IT OVER TO THE CURBSIDE, GRABBED MY MANUAL, AND WALKED HOME. I CALLED THE VW DEALER AND HE SAID THAT HE'D SEEN A COUPLE OF CASES LIKE THIS AND THAT THE CAR WOULD HAVE TO BE TOWED IN." I HAD IT TOWED TO DEALERSHIP (THIS WAS A SATURDAY). ON MONDAY I HEARD THAT THERE WAS A PROBLEM WITH THE FUEL PUMP (HPFP) AND THAT THE WHOLE FUEL SYSTEM WOULD HAVE TO BE REPLACED. LUCKILY, I WAS STILL UNDER WARRANTY. IT'S A VERY EXPENSIVE REPAIR. MORE LUCKILY, THIS POWER FAILURE DID NOT HAPPEN ON THE FREEWAY, WHICH IS WHERE I WAS HEADING. I COULD HAVE BEEN KILLED. PLEASE SEE THIS STRING OF COMPLAINTS ABOUT THE FUEL PUMP FAILURE - WHICH SO FAR VW IS DENYING IS A PROBLEM: HTTP://WWW.TDI-ISSUES.COM/HPFP-CASES-TAC68/. ALSO, PLEASE PURSUE THIS AS A SAFETY ISSUE AND CONSIDER A RECALL. THERE HAS BEEN NO GUARANTEE FROM VW THAT THIS REPAIR WILL NOT STOP THE PROBLEM FROM OCCURRING AGAIN. WHEN MY CAR IS REPAIRED, I WILL STILL FEEL UNSAFE, SINCE VW WILL NOT ADMIT THE PART WAS FAULTY AND WILL NOT CLARIFY THAT THEY HAVE REPLACED THE HPFP WITH A NEW, IMPROVED VERSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382547February 14, 2011
ENGINE AND ENGINE COOLING:ENGINE
DURING THE FIRST MONTH OF OWNERSHIP, I WAS DRIVING DOWN THE HIGHWAY AT 55 MPH AND PREPARING TO STOP FOR STOPLIGHT, THE CAR STALLED AT SPEED; I ASSUMED THAT IT WAS DUE TO BEING UNACCUSTOMED TO THE GEARING. I HAVE ALSO HAD SEVERAL INSTANCES IN WHICH AFTER THE CAR HAD BEEN SITTING IN THE PARKING LOT DURING WORK, I PULLED OUT AND THE CAR STUMBLED, BUT DID NOT STALL. HOWEVER, I DID NEED TO ENGAGE THE CLUTCH SEVERAL TIMES. ALSO, AFTER THE SAME CIRCUMSTANCES, I PULLED OUT SUCCESSFULLY AND FELT THE CAR LOSE POWER SUDDENLY, AS IF THERE WAS NOT ENOUGH GAS/AIR TO KEEP GOING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382564February 14, 2011
ENGINE AND ENGINE COOLING:ENGINE:DIESEL
TL*THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA TDI. THE CONTACT STATED THAT THE VEHICLE LOST POWER IN THIRD GEAR AND WHEN HE ATTEMPTED TO MERGE INTO TRAFFIC, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE OCCURRED INTERMITTENTLY. HE WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER SEVERAL TIMES BUT THE FAILURE COULD NOT BE DIAGNOSED. THE DEALER REPLACED THE FUEL FILTER WHICH DID NOT CORRECT THE PROBLEM. THE FAILURE MILEAGE WAS 0 AND THE CURRENT MILEAGE WAS 20,000. UPDATED 03/16/11 *BF THE CONSUMER STATED THE HESITATION WAS FREQUENT IN 3RD GEAR DURING ACCELERATION. UPDATED 10/12/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382563February 14, 2011
FUEL SYSTEM, DIESEL, POWER TRAIN
SUDDEN DECELERATION OR LOSS OF POWER MAINLY AT HIGHWAY SPEEDS BUT OCCASIONALLY IN TOWN. THIS LASTED FOR ONLY A FEW SECONDS AND THE CAR REGAINED POWER. THERE WERE SCARY SITUATIONS ON THE INTERSTATE HIGHWAYS BUT NO ACCIDENTS OR INJURIES OCCURRED. THIS OCCURRED INTERMITTENTLY OVER SEVERAL MONTHS BUT THE DEALER WAS NOT ABLE TO EITHER DUPLICATE THE PROBLEM OR IDENTIFY ANY COMPONENTS THAT WERE FAULTY. AFTER MUCH PERSISTENCE AND FRUSTRATION ON MY PART, THE DEALER EVENTUALLY IDENTIFIED A FAULTY 'TANDEM FUEL PUMP' AND A FAULTY COMPONENT OF THE TRANSMISSION (MECHATRON). BOTH COMPONENTS WERE PLACED ON FEBRUARY 17, 2010 AND I HAVE HAD ANY PROBLEMS SINCE THAT TIME. JETTA TDI. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382560February 14, 2011
FUEL SYSTEM, DIESEL
MY 2010 VW JETTA TDI WITH AUTOMATIC TRANSMISSION HAS STALLED ON NUMEROUS OCCASIONS WHEN DEPRESSING THE ACCELERATOR PEDAL NEARLY TO THE FLOOR, SO AS TO PASS OR PULL A STEEP HILL. WHEN THIS HAPPENS I IMMEDIATELY LET OFF THE PEDAL AND THE ENGINE REVIVES, BUT WILL NOT ACCEPT FURTHER FULL-THROTTLE INPUTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382593February 14, 2011
FUEL SYSTEM, DIESEL
ON 2/14/11, WHILE DRIVING DOWNHILL IN COMMUTER TRAFFIC AT ABOUT 30 MPH, MY 2010 VW SPORTWAGON TDI STALLED FOR NO APPARENT REASON AND FAILED TO RESTART. I WAS ABLE TO PULL OFF THE ROAD AND, AFTER A SHORT WAIT, THE ENGINE RESTARTED. AT FIRST IT IDLED VERY ROUGHLY AT 800 RPM, BUT EVENTUALLY THE IDLE SMOOTHED AT 1,000 RPM, AND I WAS ABLE TO PROCEED TO WORK. MY VEHICLE HAS LESS THAN 10,000 MILES ON IT AND WAS JUST SERVICED BY VW THREE WEEKS AGO. I REPORT THIS BECAUSE I JUST SAW THIS WEEKEND AN ARTICLE ON BLOOMBERG ABOUT VW DIESEL ENGINES HAVING FUEL PUMP PROBLEMS. THIS IS THE ONLY STALLING EPISODE I HAVE EXPERIENCED WITH THIS VEHICLE TO DATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382629February 14, 2011
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA TDI.(NA) THE CONTACT STATED THAT WHILE DRIVING 30 MPH AND MERGING INTO TRAFFIC, THE VEHICLE STALLED SUDDENLY WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO COULD NOT DUPLICATE THE FAILURE. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 11 AND THE CURRENT MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382669February 14, 2011
FUEL SYSTEM, DIESEL
FUEL PUMP FAILURE CAUSING THE VEHICLE TO QUIT RUNNING AND NOT RESTART. VEHICLE IS ONLY 5 MONTHS OLD WITH LESS THAN 10,000 MILES. SEEMS LIKE A SERIOUS DESIGN FLAW THAT COULD CAUSE AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382519February 14, 2011
FUEL SYSTEM, DIESEL
MY 2009 VOLKSWAGEN JETTA TDI (AUTOMATIC) HAS STALLED TWICE WHILE LEAVING MY PARKING LOT AT WORK. I HAVE TO GO UP A SMALL HILL TO EXIT THE PARKING LOT. WHEN I CREST THE HILL THE ENGINE STALLS. I MAKE EFFORTS TO KEEP MY FOOT ON THE GAS WHEN I CREST THE HILL AND THE PROBLEM HASN'T HAPPENED SINCE. I CAN'T DO THIS IF CARS ARE COMING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383516February 13, 2011
FUEL SYSTEM, DIESEL, ENGINE AND ENGINE COOLING:ENGINE:DIESEL
WHILE DRIVING TO WORK, THE ENGINE MALFUNCTION DASHBOARD LIGHT ILLUMINATED WHILE MAKING A LEFT TURN, TRAVELING ABOUT 20 MPH, WITH SLIGHTLY LESS THAN 1/2 TANK FUEL FROM THE SAME FILLING. THE LEFT TURN WHERE THE MALFUNCTION OCCURRED WAS THE LAST 1/2 MILE OF MY ~15 MILE COMMUTE TO WORK. IMMEDIATELY AFTER OBSERVING THE MALFUNCTION LIGHT, I COULD HEAR A METAL-ON-METAL GRINDING SOUND COMING FROM UNDER THE HOOD. THE ENGINE DID NOT STOP RUNNING THOUGH THE GRINDING NOISE PERSISTED FOR THE REMAINING 1/2 MILE OF MY COMMUTE. AFTER TURNING THE CAR OFF IN THE PARKING LOT, I CONTACTED MY VW DEALER AND INFORMED THEM OF THE PROBLEM. THEY RECOMMENDED I TRY DRIVING THE CAR TO THE DEALER FOR SERVICE, WHICH IS ABOUT 15.5 MILES FROM MY WORKPLACE. I STAYED AT WORK FOR THE NEXT 3 HOURS, AND AROUND MIDDAY SET OFF TO DRIVE THE CAR TO THE VW DEALER. THE CAR STARTED, BUT THE GRINDING NOISE PERSISTED AND THE ENGINE MALFUNCTION LIGHT ILLUMINATED WITHIN 1 MINUTE OF STARTING. AT THE SAME INTERSECTION WHERE THE PROBLEM HAD ORIGINALLY STARTED, 1/2 MILE FROM WORK, I WAS FORCED TO STOP AT A RED LIGHT. WHILE STOPPED, THE ENGINE OPERATION BECAME VERY ROUGH AND THE ENGINE STOPPED RUNNING. I WAS ABLE TO RESTART AND LIGHTLY ACCELERATE WHEN THE LIGHT TURNED GREEN, BUT THE CAR STALLED AFTER ABOUT 10 SECONDS, THOUGH I HAD ENOUGH MOMENTUM TO GET OUT AND PUSH THE CAR INTO A PARKING LOT. I HAD THE CAR TOWED TO THE VW DEALER. THE DEALER REPORTED THAT THEY FOUND SHARDS OF METAL THROUGHOUT THE FUEL SYSTEM, ESPECIALLY IN THE FUEL PUMP. THEY QUOTED ME VW'S STATEMENT ABOUT GASOLINE CONTAMINATION OF DIESEL FUEL, AND IMPLIED THAT I MAY HAVE INCORRECTLY FUELED THE CAR. HOWEVER, THEY TOOK A FUEL SAMPLE FROM MY TANK AND REPORTED THAT IT WAS NORMAL DIESEL WITH NO SIGNS OF CONTAMINATION. THEY AGREED TO REPLACE THE ENTIRE FUEL SYSTEM. THE CAR HAS RUN NORMALLY SINCE REPAIRING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381728February 13, 2011
FUEL SYSTEM, DIESEL
ON JAN. 17 2011 I WAS ON A 2 LANE HIGHWAY WITH CRUISE CONTROL SET AT 55 M.P.H. THE VEHICLE SHUDDERED AND SUFFERED AN IMMEDIATE LOSS OF POWER. THE VEHICLE DISPLAY SAID SOMETHING LIKE ENGINE WORKGROUP. THERE WAS ALSO WARNING LIGHT FOR GLOWPLUG AND SERVICE ENGINE. I CONTINUED APPROX. 2 MILES TO WORK WITH LESS POWER AND CALLED VOLKSWAGEN WHO TOLD ME TO HAVE VEHICLE TOWED FOR SERVICE. VEHICLE IS 2009 VW JETTA TDI. SERVICE REPORTS THEY FOUND A MUDDY LOOKING SUBSTANCE AND REPLACED THE EGR VALVE. THE CHECK ENGINE LIGHT WAS BACK ON WITHIN DAYS OF THIS SERVICE BUT HAS NOT BEEN RETURNED AS OF THIS TIME. THIS VEHICLE HAS NEVER HAD GASOLINE IN THE FUEL SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383522February 12, 2011
SERVICE BRAKES, HYDRAULIC
I AM AN AEROSPACE ENGINEERING CONSULTANT. MY 09 JETTA HAD REAR PASSENGER CALIBER, ROTOR, AND BRAKE LINE REPLACE AT 10,000 MILES FOR EXCESSIVE WEAR. 1ST NOTICED WHEN GOING AROUND CORNERS APPLYING BRAKES A DRAGGING EFFECT WOULD COME FROM REAR PASSENGER BRAKE. DEALER COULD NOT GIVE ANY REASON FOR THIS HAPPENING AND REPLACE ROTOR, CALIPER, AND BRAKE LINE AT 10K. SUMMER TIME WEATHER. CAR EXHIBITED THE SMELL OF HOT BRAKES AND RUBBER SEVERAL TIMES BETWEEN THE NEXT FAILURE. THE NEXT FAILURE OCCURRED AT 34000 MILE. DRIVER SIDE ROTOR WAS SO PITTED AND WARPED FROM EXCESSIVE HEAT DEALER REPLACE ROTOR AND CALIPER AND GAVE NO REASON PROBLEM. SUMMER TIME WEATHER. AT 37080 MILE ON FEB 10 2011 AT 4:30 AM WITH OUTSIDE TEMPERATURE AROUND 20F DEGREES I RELEASED PARKING BRAKE AND STARTED DRIVING TO JOB SITE. THE CAR FELT LIKE IT WAS STRAINING TO ACCELERATE. WITHIN TWO MILES FROM THE HOUSE THE CAR PULLED VIOLENTLY TO LEFT , THE ABS LIGHT CAME ON AND THE CAR STOPPED INTO ONCOMING TRAFFIC AND WOULD NOT MOVE. I SHUT THE ESP SYSTEM OFF CAR STILL WORK NOT MOVE FORWARD. I DROVE IN REVERSE BACK TO HOUSE ABOUT 1.5 MILES. WHEN I LOOKED AT REAR BRAKE ROTOR ON DRIVER SIDE SINCE IT WAS STILL DARK THE ROTOR WAS GLOWING RED LIKE THE BURNER ON ELECTRIC STOVE. SMELL OF BURNING MATERIALS WAS IN THE AIR. CALLED DEALER WHICH IS ANCRIA OF SAN ANTONIO, TX. DAN MINOR THE SERVICE MANAGER THINKS IT WAS THE EMERGENCY BRAKE CABLE SPRING NOT RELEASING BRAKE. CAR WAS DROPPED OF FRIDAY FEB 11TH 2011 AT DEALER. A CASE HAS BEEN OPEN WITH VW ENGINEERING. VW DEALER IS CLUELESS AS TO WHY THIS IS HAPPENING. I SUSPECT THE GOOD GERMAN ENGINEERS ARE TOO PROUD TO SAY WE HAVE A PROBLEM FIX WHAT SEEMS TO BE A WELL DOCUMENTED PROBLEM WITH 09 JETTAS. SOMEONE IS GOING TO GET HURT AND NO ONE IS LISTENING. THANKFULLY THE DEALER HAS BEEN REPLACING THINGS TO DATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381660February 12, 2011
POWER TRAIN, ENGINE AND ENGINE COOLING
VW JETTA 2.5L 2005 OUT OF THE BLUE CHECK ENGINE LIGHT CAME ON AT 81,000 MILES. RANDOM MISFIRE AND VACUUM LEAK CODES. TURN OUT TO BE TIMING CHAIN STRETCHED CAUSING THE PROBLEM COST $2000 TO FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381672February 12, 2011
ENGINE AND ENGINE COOLING:ENGINE
I'VE HAD TWO EPISODES OF THE VEHICLE STALLING OUT. THE FIRST TIME, I HAD JUST PULLED OFF OF THE FREEWAY ONTO THE FRONTAGE ROAD AND SLOWED TO A STOP AT A TRAFFIC LIGHT, AND THE ENGINE STALLED OUT. THE SECOND TIME WAS A FEW MONTHS LATER, AND THE ENGINE STALLED OUT EVERY TIME I CAME TO A STOP AT A STOPLIGHT. I CALLED THE DEALER, AND THEY TOLD ME TO HAVE THE CAR TOWED IN. THEY KEPT THE CAR FOR SEVERAL DAYS, AND COULD NOT GET THE SYMPTOM TO OCCUR, SO THEY DID NO REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381711February 12, 2011
FUEL SYSTEM, DIESEL
TRAVELING THROUGH PARKING LOT AT APPROXIMATELY 5 MPH, THE ENGINE SUDDENLY TURNED OFF. APPLIED BRAKE, PUT THE AUTOMATIC TRANSMISSION IN PARK AND RESTARTED VEHICLE. EVENT OCCURRED (ONLY TIME) 02-11-2011 AND VEHICLE WAS PURCHASED NEW IN APRIL OF 2010. NO INCIDENT OR COLLISION OCCURRED DUE TO EXTREMELY LOW SPEED. SO FAR, NOTHING DONE TO CORRECT THE FAILURE (AS IT HAPPENED LAST NIGHT). DEALER NOTIFIED 02-12-2011. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381545February 11, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2005 VOLKSWAGEN JETTA. THE CONTACT WAS DRIVING 15 MPH WHEN THE VEHICLE ABNORMALLY LUNGED FORWARD. THE CONTACT STATED THAT THE FAILURE WOULD OCCUR WHENEVER DECELERATING THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE VALVE COVER DIAPHRAGM, COOLANT TEMPERATURE SENSOR AND CRANK SHAFT SENSORS WERE REPLACED BUT TO NO AVAIL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100,236.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381600February 11, 2011
SEAT BELTS
THE SEAT BELT LIGHT HAS COME ON ON THE DASHBOARD AND WILL NOT GO AWAY WHEN THE SEAT BELT IS ON.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381640February 11, 2011
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING ON THE INTERSTATE THE CAR SUDDENLY BEGAN TO SHAKE WHILE ACCELERATING. AT SLOW SPEEDS THE CAR WOULD STALL AND COULD NOT BE DRIVEN SAFELY. WHEN I TOOK IT TO THE VW DEALER THEY INFORMED ME A CAMSHAFT HAD WORN PREMATURELY AND CAUSED THE ROCKER ARM TO BREAK WHICH DESTROYED A FUEL INJECTOR AND THE VALVE COVER. TOTAL COST TO REPAIR $6,000. THE CAR WAS 1000 MILES BEYOND THE POWERTRAIN WARRANTY (60,000) SO VW PAID HALF THE COST OF THE REPAIR. HOWEVER, THE CAR NEVER RAN CORRECTLY AGAIN AND THEY COULD NOT TELL ME WHY. I TRADED THE CAR IN AFTER THE REPAIR. AFTER I HAD THIS PROBLEM I RESEARCHED THE ISSUE AND FOUND IT TO BE VERY COMMON. IF YOU GOOGLE "CAMSHAFT WEAR IN PUMP DUSE TDI ENGINES" YOU WILL FIND A GREAT DEAL OF INFORMATION ON THIS PROBLEM. IN MANY CASES SUCH A SEVERE PROBLEM DID NOT OCCUR, BUT THIS PROBLEM COULD CAUSE THE ENGINE TO SEIZE COMPLETELY. I INSISTED THAT THE DEALER RETURN THE FAILED PARTS TO ME, BUT THEY REFUSED BECAUSE IT WAS CONSIDERED A WARRANTY REPAIR. I DID SEE THE WORN CAMSHAFT LOBE AND IT LOOKED IDENTICAL TO THOSE PICTURED IN CASES REPORTED ONLINE IN FORUMS. I TRULY BELIEVE THAT THIS IS A MAJOR FLAW AND SHOULD BE ADDRESSED BY A COMPLETE RECALL. THIS COULD BE VERY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382408February 11, 2011
UNKNOWN OR OTHER, POWER TRAIN
FROM TIME TO TIME, WHEN DEPRESSING THE GAS PEDAL TO ACCELERATE (ENTERING HIGHWAY VIA ON RAMP, CLIMBING MODERATE HILL OR GRADE, PASSING SLOWER VEHICLE) THERE IS INITIALLY NO ACCELERATION, THEN A SUDDEN SURGE OF POWER CAUSING AN UNCONTROLLED ACCELERATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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