Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10384054February 22, 2011
FUEL SYSTEM, DIESEL
I WAS DRIVING A 2009 VW JETTA TDI. I WAS TRAVELING AT A HIGHWAY SPEED (AROUND 65PMH) WHEN SUDDENLY THE ENGINE STOPPED. I ALMOST GOT HIT WHILE TRYING TO SECURE THE VEHICLE TO A SAFE LOCATION. THIS PROBLEM IS VERY UNSAFE. THE ENGINE MALFUNCTION LIGHT CAME ON. THE CAR WOULD NO LONGER TURN ON. I HAD THE CAR TOWED TO A DEALER WHO STATED THAT THE FUEL PUMP WAS SENDING METAL SHARDS THROUGH THE FUEL SYSTEM. THE TOTAL COST IS BETWEEN 6-10K AND THE CAR ONLY HAS 42,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384051February 22, 2011
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL*THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA TDI. WHILE STOPPED AT AN INTERSECTION, THE CONTACT ATTEMPTED TO ACCELERATE FORWARD BUT THE ENGINE STALLED AND HE WAS UNABLE TO MOVE. THE VEHICLE WAS TOWED TO THE DEALER WHERE THEY PERFORMED A DIAGNOSTIC TEST WHICH CONFIRMED THAT THE HIGH PRESSURE FUEL PUMP HAD FAILED; THE VEHICLE WAS REPAIRED. THE CURRENT MILEAGE WAS 37,500 AND THE FAILURE MILEAGE WAS 27,450.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383870February 21, 2011
ENGINE AND ENGINE COOLING, POWER TRAIN
VIBRATING NOISE WAS HEARD FROM MOTOR AT IDLE AND WOULD STOP UNDER ACCELERATION. STOPPED VEHICLE AND MOTOR RATTLED LOUD. TURNED MOTOR OFF AND IT WOULD NOT START. BROKEN SPRINGS WERE NOTED LAYING ON UNDERCOVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383390February 20, 2011
FUEL SYSTEM, GASOLINE, STRUCTURE
TOTALLY RUSTED OUT AREA AROUND GAS INTAKE PIPE. VOLKSWAGEN JETTA 1998. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383398February 20, 2011
FUEL SYSTEM, DIESEL
FRIDAY, FEB 18TH DRIVING HOME, ON A BUSY HIGHWAY, DURING RUSH HOUR, MY VEHICLE STARTED A CLICKING NOISE, MY DASHBOARD LIT UP WITH A MESSAGE 'FLASHING GLOW-PLUG AND CHECK ENGINE LIGHT. SECONDS LATER THE CAR STALLED AND I HAD SECONDS TO GET OUT OF THE TRAFFIC. THE CAR WOULD NOT START. THE CAR CURRENTLY HAS 24,600 MILES. I CALLED VW EMERGENCY TOWING AND IT WAS TAKEN TO THE DEALERSHIP. TODAY SATURDAY THE 18TH I RECEIVED A CALL FROM THE VW DEALERSHIP OF GAITHERSBURG, MD TELLING ME THERE WAS MAJOR DAMAGE IN THE HPFP AND FUEL SYSTEM CAUSED BY CONTAMINATED DIESEL FUEL. I REPLIED THAT I ONLY UTILIZE 2 DIESEL GAS STATIONS; BP AND SUNOCO. I HAVE NEVER PUT ANY OTHER FUEL IN BUT DIESEL AND ONLY FROM A REPUTABLE GAS STATION. NOW THE VW DEALERSHIP IS TELLING ME I MUST PAY FOR REPAIRS THAT WILL EXCEED $7,000.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383321February 19, 2011
FUEL SYSTEM, DIESEL
2009 VW SPORTWAGON TDI. PROPER DIESEL FUEL USED. AT ABOUT 1/4 TANK REMAINING, GLOW PLUG LIGHT WENT ON AND CAR STALLED. TOWED TO DEALER WHO SAID THAT HPFP IMPLODED AND METAL CHIPS IN SYSTEM. ESTIMATED OVER $8000 TO REPAIR. SINCE I AM GOOD CUSTOMER AND HAD 75,000 MI ON CAR, THEY AGREED TO PAY 10%, VW OF AMERICA 85%, AND I HAD TO PAY 5%. THEY VERIFIED THAT DIESEL FUEL WAS IN TANK! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383206February 18, 2011
FUEL SYSTEM, DIESEL
TL*THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA TDI. THE CONTACT STATED THAT THE VEHICLE BEGAN TO ACCELERATE THEN STALL WHEN THE ACCELERATOR PEDAL WAS ENGAGED. THE DEALER INSPECTED THE VEHICLE FOR FOUR DAYS AND STATED THAT WAS HOW THE VEHICLE WAS DESIGNED TO CONTROL THE EMISSION SYSTEM. THE FAILURE MILEAGE WAS 2 AND THE CURRENT MILEAGE WAS 12,800. UPDATED 03/22/11*LJ UPDATED 1/4/11 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383283February 18, 2011
FUEL SYSTEM, DIESEL
STARTED CAR TO LET IT WARM UP.. CAME OUT 20 MINUTES LATER AND THE CAR WAS OFF.. HAD THE CAR TOWED TO DEALER TO FIND OUT THAT THE HIGH PRESSURE FUEL PUMP HAS FAILED. THE PUMP SENT METAL INTO THE FUEL SYSTEM. DEALER HAS COVERED REPLACEMENT OF ENTIRE FUEL SYSTEM UNDER WARRANTY. JUST RECEIVED A PHONE CALL FROM THE DEALER STATING THAT THEY ARE NOW HEARING A STRANGE NOISE IN CYL # 1.. WAITING FOR A CALL AT THIS POINT.. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383281February 18, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
MY CAR IS A 2006 VW GLI. THE TRANSMISSION WAS REBUILT 3 MONTHS AGO AND COST ME A FORTUNE, AND NOW THIS. I JUST HEARD FROM MY TRANSMISSION TECHNICIAN THAT MY MECHATRONIC UNIT NEEDS TO BE REPLACED IN THE DSG TRANSMISSION. MANY, MANY VW AND AUDI BUYERS HAVE HAD TO HAVE THESE REPLACED. I HAVE HAD TO DRIVE VARIOUS "LOANERS" SO THAT I CAN GET TO WORK ETC. VW SHOULD HAVE TO BACK UP THEIR PRODUCT AND MAKE IT RIGHT WITH US VW BUYERS. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383829February 17, 2011
AIR BAGS
I WOULD LIKE TO FILE A COMPLAINT REGARDING MY AIR BAG WARNING INDICATOR LIGHT REMAINING ON DUE TO A FAULTY SEAT BELT. I RECENTLY TOOK MY CAR TO THE VW DEALERSHIP TO HAVE MY CAR SERVICE AND WAS TOLD THAT THE PROBLEM I AM HAVING WITH MY AIR BAG LIGHT WAS NOT INCLUDED IN THE RECENT AIR BAG RECALLED VW ISSUED. I WAS TOLD MY THE TECHNICIAN THAT MY AIR BAG WARNING LIGHT IS ON BECAUSE MY ENTIRE DRIVER'S SEAT BELT NEEDS TO BE REPLACED. I AM HOPING THAT VW WOULD LOOK INTO THIS PROBLEM BECAUSE MY SEAT BELT WORKS PERFECTLY FINE AND THERE IS NOTHING I COULD HAVE DONE TO CAUSE THIS DAMAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383830February 17, 2011
FUEL SYSTEM, GASOLINE
WHILE ON CRUISE CONTROL ON I-55 TRAVELING AT 65 MPH GLOW PLUG LIGHT ILLUMINATED, MFD MESSAGE "ENGINE FAILURE WORKSHOP" APPEARED AND ENGINE DIED. ELECTRICAL POWER WAS NEVER LOST. PRIOR TO COASTING TO A STOP ON THE SHOULDER, MFD MESSAGE WENT AWAY. AFTER COASTING TO A STOP TRIED TO RESTART ENGINE, STARTER COULD BE HEARD BUT ENGINE WOULD NOT START. VW SERVICE DEPARTMENT DETERMINED "MECHANICAL INTERNAL FAULT IN HIGH PRESSURE FUEL PUMP. METAL FRAGMENTS FOUND THROUGHOUT FUEL SYSTEM. DIESEL FUEL, MOSTLY FROM INTERSTATE HIGHWAY GAS STATIONS AND STANADYNE DIESEL FUEL ADDITIVE PURCHASED FROM VW DEALERS USED ON EVERY REFILL. ENGINE HAD 37,862 MILES AND WAS PURCHASED NEW FROM A DEALER 23 MONTHS AGO. VW REPLACED THE ENTIRE FUEL SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383172February 17, 2011
SERVICE BRAKES, HYDRAULIC
UPON EXITING THE FREEWAY AND APPLYING THE BRAKES,SPEED35MPH, THE LEFT REAR WHEEL LOCKED-UP AND BLEW THE TIRE. SPARE TIRE WAS PLACED ON VEHICLE, THEN DRIVEN APP. 2MILES TO HOUSE. DURING TRIP TO HOUSE BRAKES LOST FLUID AND IT BECAME HARD TO STOP CAR. THIS IS THE FIRST TIME THIS HAPPENED. REQUIRED NEW TIRE, BRAKE CALIPER, PADS AND ROTOR REPLACE FLUID. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382878February 16, 2011
FUEL SYSTEM, DIESEL
2009 VW DIESEL STALLING ISSUES WHEN DRIVING THE CAR.*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382925February 16, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE STALLED WITH THE ILLUMINATION OF THE BATTERY WARNING LIGHT. THE VEHICLE WOULD NOT RESTART AND HAD TO BE PUSHED INTO A PARKING LOT. WITHIN A FEW MINUTES, THE BATTERY WARNING LIGHT WAS NO LONGER ILLUMINATED AND THE VEHICLE RESTARTED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE FAILURE DID NOT RECUR. THE APPROXIMATE FAILURE MILEAGE WAS 280.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382939February 16, 2011
FUEL SYSTEM, DIESEL
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA TDI DIESEL. THE CONTACT STATED THAT AFTER REFUELING THE VEHICLE AND DRIVING 20 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE YET THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER AND THEY ADVISED THE CONTACT THAT HE HAD ADDED REGULAR GASOLINE TO THE VEHICLE AS OPPOSED TO DIESEL, WHICH CAUSED THE FAILURE. THE DEALER REPAIRED THE HIGH PRESSURE FUEL SYSTEM, THE FUEL TANK AND THE CATALYTIC CONVERTER. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 29,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382949February 16, 2011
FUEL SYSTEM, DIESEL
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA TDI. THE CONTACT WAS DRIVING APPROXIMATELY 25 TO 30 MPH WHEN THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE BEGAN TO LOSE POWER ABNORMALLY. THE CONTACT WAS ABLE TO RESTART THE VEHICLE WITHIN A FEW MINUTES. THE VEHICLE WAS TAKEN TO A DEALER AND THEY ADVISED HIM THAT HE WAS USING REGULAR GASOLINE AS OPPOSED TO DIESEL, WHICH WAS CAUSING THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 16,000. UPDATED 3/14/11 *CN UPDATED 04/25/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382961February 16, 2011
AIR BAGS
TL* THE CONTACT OWNS A 2006 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE PASSENGER AIR BAG WARNING LIGHT ILLUMINATED ON AN INTERMITTENT BASIS. THE VEHICLE WAS INSPECTED BY THE DEALER WHO ADVISED HER THAT THE SENSOR WOULD NEED TO BE REPLACED. THE DEALER ADVISED THAT IF THE AIR BAGS WERE NOT REPLACED, THEY WOULD NOT DEPLOY IN THE EVENT OF A CRASH. THE VEHICLE WAS REPAIRED BUT THE WARNING LIGHT CONTINUED TO ILLUMINATE INTERMITTENTLY. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383003February 16, 2011
FUEL SYSTEM, DIESEL
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT WAS DRIVING 70 MPH WHEN THE GLOW PLUG LAMP ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE DEALER WHO ADVISED THAT THEY WOULD NEED TO REPLACE THE NUMBER 2 INJECTOR AND THE WIRING HARNESS. THE MANUFACTURER WAS NOT CONTACTED IN REGARDS TO THE FAILURE. THE VEHICLE WAS REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 13,800 AND THE CURRENT MILEAGE WAS 13,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383016February 16, 2011
FUEL SYSTEM, DIESEL
WAS DRIVING MY 2009 JETTA TDI TO WORK ONE MORNING LAST WEEK WHEN THE CHECK ENGINE LIGHT CAME ON AND THE GLOW PLUG LIGHT WAS BLINKING. THE DASH INDICATOR SAID SOMETHING LIKE ENGINE MALFUNCTION WORKSHOP. I TOOK IT TO THE DEALERSHIP AFTER WORK AND THEY DIAGNOSED THE FOLLOWING: "RECEIVED FAULT FOR PO671A & P0087 GLOW PLUG & FUEL PRESSURE TOO LOW. FOUND REGULATOR LEAKING ON TO GLOW PLUG #4 CAUSING DTC'S FOR GLOW PLUG." I HAD TO HAVE THE GLOW PLUG AND THE FUEL RAIL REPLACED AT MY EXPENSE ($970) SINCE VW WOULDN'T PAY FOR IT AND SAID THE REPAIR WAS NOT UNDER WARRANTY. I RECEIVED THE CAR BACK AFTER THE REPAIR AND THE VERY NEXT DAY, WHILE DRIVING TO WORK, THE GLOW PLUG LIGHT STARTED BLINKING AGAIN FOR AWHILE AND THEN TURNED OFF. SO I WENT BACK TO THE DEALERSHIP AND IT WAS DIAGNOSED AS A P0087 AND THEY SAID IT WAS A BAD HIGH PRESSURE FUEL PUMP - PRESSURE WAS TOO LOW. I CALLED VW OF AMERICA AND LEFT A MESSAGE. VWOA CONTACTED THE DEALERSHIP THE NEXT DAY AND AGREED TO COVER THE BAD FUEL PUMP UNDER WARRANTY. THE HPFP HAD NOT YET BLOWN BUT WOULD HAVE ACCORDING TO THE DEALERSHIP IF I'D KEPT DRIVING WITHOUT HAVING THE INSTANCE OF THE GP LIGHT INVESTIGATED. THIS WOULD HAVE CAUSED A CATASTROPHIC FAILURE OF THE FUEL SYSTEM WITH A COST OF REPAIR BETWEEN $6K - 10K. SINCE WE CAUGHT IT IN TIME, THE COST IS IN THE NEIGHBORHOOD OF $1600. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383819February 16, 2011
FUEL SYSTEM, GASOLINE
GLOW PLUG LAMP STARTED BLINKING; RECEIVED ERROR MESSAGE - "ENGINE FAULT". BROUGHT CAR IN FOR SERVICE WHICH TOOK 4 DAYS. APPROXIMATELY TWO WEEKS LATER, THE GLOW PLUG LAMP STARTED BLINKING AGAIN AND THE SECOND TIME, THERE WAS AN ERROR MESSAGE THAT SAID "ENGINE FAULT WORKSHOP!" BROUGHT CAR IN FOR SERVICE AGAIN AND IT REMAINED WITH VOLKSWAGEN FOR 5 WEEKS. I WAS TOLD THAT THE ENTIRE DIESEL FUEL PUMP SYSTEM WAS FAILING AND HAD BEEN CONTAMINATED. VOLKSWAGEN IMPLIED THAT THEY THOUGHT I HAD RECEIVED BAD GAS, BUT I AM EXTREMELY CAREFUL ABOUT MAINTAINING AND FUELING THIS CAR AND CAN SAY WITH 100% CONFIDENCE THAT IT HAS ONLY RECEIVED LOW SULFUR DIESEL FROM REPUTABLE AREA GAS STATIONS. THE FUEL SYSTEM FAILURE DID NOT RESULT IN A CRASH - THIS TIME - BUT IT IS ALSO JUST THE LATEST IN A LONG LINE OF EXTENSIVE PROBLEMS THE CAR HAS HAD SINCE IT WAS PURCHASED NEW, INCLUDING STALLING, ELECTRICAL FAILURES, TRANSMISSION FAILURES, EXTENSIVE LEAKAGE, WATER DAMAGE AND OTHER PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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