Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10392366March 21, 2011
ENGINE AND ENGINE COOLING:ENGINE
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA TDI. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE BEGAN TO LOSE POWER. THE VEHICLE THEN BEGAN JERKING ABNORMALLY BEFORE STALLING. THE VEHICLE WAS TOWED TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392271March 20, 2011
FUEL SYSTEM, DIESEL
MY 2010 VOLKSWAGEN JETTA SPORTWAGEN HAS STALLED TWO TIMES SINCE NEW. I AM CONCERNED IT IS THE FAULTY FUEL PUMP THAT YOU ARE INVESTIGATING. I AM STATIONED OVERSEAS WITH THE US GOVERNMENT IN EUROPE AND HAVE RECENTLY BROUGHT THE CAR WITH US TO DENMARK. IT WAS PURCHASED NEW IN MAY 2010 FROM A PITTSBURGH, PA VW DEALERSHIP. I AM VERY CONCERNED OF A COMPLETE FAILURE WHILE DRIVING AT HIGHER SPEEDS. THE CAR HAS ONLY STALLED WHILE COMING TO A STOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10390505March 17, 2011
SEAT BELTS
THIS ISN'T NECESSARILY A COMPLAINT, I JUST WANTED IT TO BE NOTED IN CASE OTHER JETTA DRIVERS ARE HAVING THE SAME PROBLEM. MY DRIVER'S SIDE SEATBELT RETRACTOR GAVE OUT ON MY VOLKSWAGON 2002 JETTA LAST NIGHT. BIG SAFETY CONCERN, VW SAYS THEY WILL HAVE TO ORDER A PART FOR ME, MEANWHILE MY SEATBELT IS BROKEN! I AM HOPING VW COVERS THE COST OF THIS SINCE IT IS A HUGE SAFETY CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10390388March 16, 2011
ELECTRICAL SYSTEM
IN THE PAST YEAR WE HAVE FELT NOTHING BUT DISAPPOINTMENT AND FRUSTRATION WITH OUR JETTA. THE MOST CONCERNING ISSUE TO US IS THAT ALL CONTROLS AND POWER ON THE DRIVER SIDE DOOR DO NOT WORK. WE ARE UNABLE TO PUT DOWN ANY WINDOWS FROM THE DRIVER'S SIDE DOOR, UNLOCK OR LOCK ANY DOORS, OPEN THE GAS CAP OR OPEN THE TRUNK. THE BLINKER ON THE DRIVER'S SIDE MIRROR DOES NOT WORK, THE SAFETY LIGHT AT THE BOTTOM OF THE DRIVER'S SIDE DOOR DOES NOT WORK WHEN THE DOOR IS OPENED, THERE IS NO CONTROL OF THE CHILD SAFETY LOCKS, AND THE DRIVER'S SIDE AND PASSENGER SIDE MIRRORS CANNOT BE ADJUSTED. I KNOW THAT VOLKSWAGEN TAKES GREAT PRIDE IN THE SAFETY OF ITS VEHICLES, AND AS ONE CAN SEE, WITH THE LOSS OF POWER TO THE DRIVER'S SIDE DOOR A SUBSTANTIAL AMOUNT OF THESE FEATURES ARE USELESS. I SHUTTER TO WONDER IF THE AIRBAGS IN THE CAR ARE ALSO ON SAME WIRING AS THE DRIVER'S DOOR. THESE ARE ALL HUGE SAFETY CONCERNS TO US. AND NOW, WITHIN THE PAST TWO WEEKS THE TRUNK SPORADICALLY WON'T CLOSE AND THE BATTERY IS LOOSING ITS CHARGE, WHICH WE KNOW MAY BE A NORMAL MAINTENANCE ISSUE, BUT IT IS JUST ONE MORE THING. IT FEELS AS IF THERE IS A NEW ISSUE EVERY WEEK! . WE NOW FEEL 'STUCK' WITH THIS VEHICLE THAT WE ARE UNABLE TO AFFORD TO FIX. SO WE AVOID DRIVING IT AS MUCH AS POSSIBLE BECAUSE WE DON'T BELIEVE IT IS SAFE TO DRIVE OUR FAMILY WITH TWO YOUNG CHILDREN AROUND IN. IN ADDITION TO THE SAFETY CONCERNS, THE CAR CANNOT BE DRIVEN THROUGH A DRIVE THROUGH RESTAURANT OR A TOLLBOOTH SINCE THE DRIVER'S SIDE WINDOW WILL NOT COME DOWN. I'M SURE THIS IS NOT THE REPUTATION VOLKSWAGEN WANTS FOR ITS VEHICLES. WE ARE VERY DISAPPOINTED AND FEEL HELPLESS. I HAVE READ THIS COMPLAINT REPEATEDLY ON THIS WEBSITE AND WONDER WHY THIS HAS NOT BEEN RECALLED? PLEASE HELP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10390183March 15, 2011
FUEL SYSTEM, DIESEL
VW JETTA TDI HESITTATION AND FUEL SYSTEM FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10391708March 15, 2011
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
THIS VEHICLE HAS EXPERIENCED CONTINUAL PROBLEMS WITH ENGINE SHUDDERING AND STALLING. MOSTLY, WHILE IN 2ND , 3RD OR 4TH GEAR, EARLY ON INTO A TRIP THE ENGINE WILL SUDDENLY DECELERATE AND IN SOME CASE STALL OUT COMPLETELY. IT IS AS IF THERE IS A SUDDEN LOSS IN FUEL GETTING TO THE ENGINE. THIS STARTED SOON AFTER PURCHASING THE CAR. IT HAS BEEN INTO THE DEALERSHIP NUMEROUS (6 OR 7) TIMES FOR THIS WARRANTY ISSUE, INCLUDING EXTENDED STAY PERIODS OF SEVEN AND TEN DAYS. FIRST THEY FAULTED MY FUEL, THEN THEY REPLACED THE FUEL PUMP, THEN THEY HAVE DONE OTHER WORK AND REPLACED COMPONENTS, BUT CLAIM THEY CAN NOT MAKE THE CAR FAIL AS I HAVE REPORTED. THEY CLAIM TO HAVE ALERTED VW AND HAD A VW TECHNICAL ADVISERS LOOK AT THIS CAR. THEY REFUSE TO DO ANY ADDITIONAL WARRANTY WORK ON THE CAR FOR THIS ISSUE SINCE THEY CAN NOT DIAGNOSE IT. I HAVE KEPT A LOG OF THESE FAILURES SINCE MY LAST SERVICING. BETWEEN 10/22/2010 TO 3/12/2011 THIS VEHICLE HAS HAD 19 OF THESE FAILURE EVENTS. THEY USUALLY OCCUR WHEN THE OUTSIDE AIR TEMPERATURE IS ABOVE 32 DEGREES FAHRENHEIT. THE VEHICLE IS STILL UNDER WARRANTY (28,500 MILES ON THE ODOMETER). I AM FINDING OTHER OWNERS EXPERIENCING SIMILAR PROBLEMS. PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10390327March 15, 2011
STEERING, SUSPENSION:FRONT
SUB-FRAME SHIFTING CAUSING A POPPING NOISE WHEN TURNING. LEADS TO LOOSE STEERING, WANDER, AND SEVERE FLEXING OF FRONT END WHEN GOING OVER BUMPS. DUE TO WEAK SUB-FRAME BOLTS, CONTRIBUTING TO LOWER CONTROL ARM WEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10390013March 14, 2011
FUEL SYSTEM, DIESEL
MY 2010 JETTA TDI VOLKSWAGEN HAD 12,759 MILES ON IT AND RAN PERFECTLY FINE UNTIL ALL OF A SUDDEN WHILE I WAS DRIVING IT ON A TRIP IT STARTED TO SHAKE AND RATTLE. WITHIN LESS THAN A FEW MINUTES THE CAR JUST STOPPED RUNNING WHILE I WAS IN THE MIDDLE OF THE ROAD AND WOULD NOT START AGAIN. I HAD TO HAVE IT TOWED TO A VW DEALER. IT WAS A TOTAL FUEL PUMP FAILURE; THEY FOUND METAL SHAVINGS IN THE FILTER HOUSING AND IN THE TANK. VW REPLACED ALL FUEL SYSTEM COMPONENTS UNDER WARRANTY. VW CLAIMED THIS ONLY HAPPENS IF GASOLINE IS PUT IN THE DIESEL TANK, BUT I NEVER PUT GAS IN THE TANK AND THE DEALER COULD NOT FIND ANY GAS THE SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10389826March 11, 2011
ELECTRICAL SYSTEM
DRIVER'S SIDE WIRING HARNESS FAILURE - SEVERAL WIRES IN THE WIRING HARNESS BETWEEN THE PASSENGER COMPARTMENT AND DRIVER DOOR HAVE FAILED, MAKING IT IMPOSSIBLE TO OPERATE WINDOWS, DOOR LOCKS, RELEASE FUEL DOOR, AND RELEASE TRUNK FROM DRIVER DOOR. THE FAILED WIRING ALSO RESULTS IN A CONSTANT DOOR AJAR INDICATION ON THE INSTRUMENT PANEL AND ILLUMINATION OF THE FRONT DOME AND ENTRY LAMPS. SAFETY SYSTEMS MAY BE COMPROMISED IF THE ONBOARD COMPUTER BELIEVES THE DOOR IS AJAR. VW STATES THAT THIS IS A PROBLEM THAT THEY ARE FAMILIAR WITH, YET THE COST FOR REPAIR IS OVER $400. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10389862March 11, 2011
ENGINE AND ENGINE COOLING:ENGINE
I WAS LEAVING FOR A TRIP FROM MILWAUKEE TO MADISON TO START A LONG WEEKEND VACATION. I WAS I-94 TRAVELING 65 MPH WHEN MY VEHICLE'S EPC LIGHT CAME ON AND THE ENGINE DIED. THIS RENDERED ME USELESS ON A BUSY HIGHWAY FEARING FOR MY SAFETY. THE CAR DIED IN THE MIDDLE OF HEAVY TRAFFIC DUE TO IT BEING THE END OF THE WORK DAY. THE TIMING CHAIN BROKE ON THE VEHICLE WHILE IN MOTION CAUSING ENGINE INTERFERENCE AND REQUIRING A REPLACEMENT. NO ASSISTANCE WAS PROVIDED BY VW STATING IT WAS FAULT OF OPERATOR ERROR. INDEPENDENT COMPANY THAT PUT REPLACEMENT ENGINE IN STATED THIS MALFUNCTION COULD NOT HAVE BEEN CAUSED BY NO ADHERING TO PREVENTATIVE MAINTENANCE OR OPERATOR ERROR AS CAR MANUFACTURER PREVIOUSLY MENTIONED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10389705March 10, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2007 VOLKSWAGEN JETTA TURBO DIESEL. THE CONTACT STATED THAT WHEN DRIVING AT VARIOUS SPEEDS, THE TRANSMISSION WOULD ENGAGE INTO NEUTRAL CAUSING THE VEHICLE TO STALL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS ADVISED THAT SHE WAS NOT PROPERLY DRIVING THE VEHICLE AND THAT THE CONTACT WOULD NEED TO LEARN TO DRIVE THE VEHICLE CORRECTLY. THE MANUFACTURER WAS CONTACTED WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 31,000. UPDATED 4/11/2011 *CN UPDATED 04/14/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386950March 9, 2011
POWER TRAIN:DRIVELINE:DRIVESHAFT
TL*THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 60 MPH, THE CONTACT STATED THAT THE GEAR SHIFT SELECTOR SHIFTED TO NEUTRAL WITHOUT WARNING SIMILAR TO NHTSA CAMPAIGN ID NUMBER: 09V164000 (POWER TRAIN:DRIVELINE:DRIVESHAFT). HE WAS ABLE TO PULL TO THE SIDE OF THE ROAD WHERE HE MANUALLY POWERED THE VEHICLE OFF AND RESTARTED IT AGAIN WHICH ALLOWED THE VEHICLE TO RESET. THE MANUFACTURER ADVISED THE CONTACT TO TAKE THE VEHICLE TO A LOCAL DEALER. THE VEHICLE WAS TAKEN TO A DEALER WHO THEY REPLACED THE MECHATRON. THE CURRENT MILEAGE WAS 40,000 AND THE FAILURE MILEAGE WAS 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386983March 9, 2011
WHEELS
I HAVE 39000 MILES ON MY 2009 VW SPORTWAGEN SE, IN THAT TIME I HAVE REPLACED 5 ALLOY WHEELS THAT WERE DAMAGED BY SMALL TO MEDIUM SIZED POT HOLES. EVERY POTHOLE I HIT, EVEN SMALL ONES, DENT THE WHEELS AND THEY NEED TO BE REPLACED. I HAVE STOPPED BUYING THE ALLOY WHEELS AND NOW REPLACE THE BROKEN WHEELS WITH BLACK STEEL WHEELS, NONE OF THEM HAVE BEEN DAMAGED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10390710March 9, 2011
POWER TRAIN
WHILE DRIVING ON A DIVIDED HIGHWAY CHANGED FROM 3RD TO 4TH GEAR. VEHICLE CLUTCH ENGAGED ODD AND UPON SLOWING TO A RED LIGHT VEHICLE WOULD NOT SHIFT PROPERLY. ATTEMPTED TO GO AT GREEN LIGHT AND CLUTCH GAVE OUT MIDWAY THROUGH INTERSECTION AND STALLED CAR. GOT VEHICLE GOING BEFORE A COLLISION. HAD VEHICLE TOWED TO LOCAL VW DEALERSHIP (PERFORMANCE, OMAHA) WHO TOLD ME THAT THE LUK CLUTCH WAS NOT A WARRANTY ITEM AND THE RECALLS ONLY APPLIED TO SACS. VW OF AMERICA (THE REP HAD ONLY WORKED WITH VW FOR 3 MONTHS) SEEMED TO BE CLUELESS AND ONLY BACKED UP DEALERS ASSESSMENT. DEALER INFORMED ME THAT MANY VW COME IN WITH LESS THAN 30K MILES AND CLUTCH PROBLEMS WHICH IS A POOR AND DANGEROUS DESIGN TO HAVE IT FAIL BEFORE 80K MILES. CLUTCH LINKAGE WAS FOUND TO BE THE PROBLEM AND WAS BROKEN, ONE HARD SHIFT DUE TO A BROKEN LINKAGE CAUSED THE CLUTCH PLATE TO SHRED. TOTAL CHARGE QUOTED $2200 OUT OF POCKET FOR A MANUFACTURER DESIGN FLAW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10389268March 8, 2011
ENGINE AND ENGINE COOLING
I HAVE ENCOUNTERED COMPLETE LOSS OF THROTTLE RESPONSE WHEN PULLING OUT INTO TRAFFIC ON 8 TO 10 OCCASIONS OVER THE 6 MONTHS THAT I HAVE OWNED THE CAR. ON ONE OCCASION THE MOTOR COMPLETELY DIED BUT RESTARTED ON FIRST ATTEMPT AFTER WAITING FIVE MINUTES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386895March 8, 2011
FUEL SYSTEM, DIESEL
ON MARCH 6, WHILE DRIVING A 2009 VW JETTA TDI AT APPROXIMATE 70 MPH ON THE HIGHWAY, THE CRUISE CONTROL SHUT OFF, THE GLOW PLUG LIGHT CAME ON, AND AN WARNING THAT READ "ENGINE FAILURE WORKSHOP!" CAME ON. THE CAR WOULD NOT ACCELERATE FASTER THAN 58 MPH AND I PULLED OVER TO THE SIDE OF THE ROAD. THE OWNER'S MANUAL DID NOT INDICATE THE MEANING OF THE GLOW PLUG WARNING LIGHT. I TURNED THE CAR OFF AND RESTARTED IT AND BOTH THE GLOW PLUG LIGHT AND "ENGINE FAILURE WORKSHOP!" LIGHTS WERE OFF. I DROVE THE CAR HOME AND CALLED THE DEALERSHIP THE NEXT MORNING. THE DEALERSHIP SERVICE CENTER INDICATED THAT THE WARNING LIGHT INDICATED THE GLOW PLUG. THE DEALERSHIP STATED THAT I COULD CONTINUE TO DRIVE MY CAR UNTIL A PART THEY ORDERED FOR ME CAME IN UNLESS I EXPERIENCED "DRIVEABILITY" ISSUES, AT WHICH TIME I COULD TAKE IT DIRECTLY TO THE DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386643March 7, 2011
ENGINE AND ENGINE COOLING
ON MARCH 7, 2011 OUR VOLKSWAGEN JETTA TDI MODEL YEAR 2009 STALLED ABRUPTLY WHILE DRIVING AT LOW SPEED. THIS WAS A FIRST OCCURENCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386773March 7, 2011
FUEL SYSTEM, DIESEL
CAR WAS HEATED UP TO OPERATING TEMPERATURE DURING A ROUTINE 15 MILE DRIVE. CAR WAS THEN SHUT OFF FOR ROUGHLY AN HOUR AND THEN BEGAN ANOTHER 15 MILE DRIVE TO THE GROCERY STORE. IT SAT IN THE SUN AT THE STORE FOR ALMOST AN HOUR BEFORE IT WAS STARTED. UPON LEAVING THE PARKING LOT OF THE STORE, THE CAR COMPLETELY STALLED WHILE IN 2ND GEAR AT APPROXIMATELY 2,400 RPMS UNDER LIGHT ACCELERATION. THE CAR WOULD HAVE STOPPED IF MY WIFE WOULDN'T HAVE PUSHED THE CLUTCH IN AND HEADED FOR THE SHOULDER. UPON TURNING THE KEY ALL THE WAY AND BACK ON TO START (SEVERAL TIMES), THE ENGINE WOULD TURN OVER BUT NOT START. ABOUT THE FOURTH KEY CYCLE THE MOTOR FIRED AND PRODUCED A TON OF WHITE SMOKE. NO DASH LIGHTS CAME ON BEFORE, DURING OR AFTER THIS INCIDENT. CAR STALLED AND WAS ALMOST REARENDED BY A SEMI TRUCK IN A 25 MPH ZONE WHERE THERE IS BASICALLY NO SHOULDER. 2011 JETTA SPORTSWAGEN TDI, 6 SPD MANUAL TRANSMISSION WITH 11,500 MILES ON IT. HAS HAD TWO OIL CHANGES FROM THE DEALERSHIP OTHERWISE NO OTHER MAINTENANCE HAS BEEN PERFORMED ON THE CAR EXCEPT CHECKING THE TIRES AND ROTATING THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386588March 6, 2011
ENGINE AND ENGINE COOLING:ENGINE:DIESEL, FUEL SYSTEM, DIESEL, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
ON A 40 DEGREE DAY I DROVE THE CAR ABOUT 1 MILE. AT A TRAFFIC LIGHT IT STALLED. I HAD TO KEEP THE CAR IN PARK UNTIL THE LIGHT CHANGED, THEN I PUT IT IN DRIVE. WHEN THE CAR WAS INITIALLY STARTED IT DIDN'T SEEM RIGHT. IT DIDN'T SEEM TO HAVE POWER OR PICK UP. I NOTICED THE TACHOMETER WAS QUICKLY BOUNCING BETWEEN 1800 RPM DOWN TO 400 RPM PRIOR TO STALLING. CAR HAD HALF A TANK OF DIESEL, OUTSIDE WEATHER CONDITIONS WERE DRY. *TR THE CONSUMER STATED THE STALLING IS STILL ONGOING. THE DEALER BELIEVED THE STALLING WAS A RESULT OF DIFFERENT ADDITIVES IN THE FUEL BETWEEN WINTER AND SUMMER. UPDATED 09/14/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386613March 6, 2011
AIR BAGS:SIDE/WINDOW
I WAS DRIVING UP OLNEY ST. IN PROVIDENCE, RI WHEN ALL OF A SUDDEN WITHOUT NOTICE THE SIDE AIRBAG CURTAIN AND WAIST SIDE SEAT AIR BAG DEPLOYED WITHOUT AND IMPACT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Jetta