Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10397516April 26, 2011
FUEL SYSTEM, DIESEL
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE STALLED. THE CONTACT RESTARTED THE VEHICLE BUT THE FAILURE RECURRED WITHIN A FEW MINUTES. AFTER THE SECOND FAILURE, THE CHECK ENGINE LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS ADVISED THAT THE HIGH PRESSURE FUEL PUMP EXPLODED AND SENT METAL FRAGMENTS INTO THE ENGINE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 37,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10397916April 26, 2011
FUEL SYSTEM, DIESEL
VEHICLE, A 2010 VOLKWAGEN JETTA SPORTWAGEN TDI DIESEL MODEL WITH ABOUT 2500 MILES ON IT (NEARLY NEW) STALLED IN BUSY TRAFFIC LEAVING MY WIFE STRANDED. VEHICLE HAD FAILURE OF HIGH-PRESSURE FUEL PUMP, REPORTED BY MANY OWNERS OF RECENT VOLKWAGEN TDI MODELS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10397447April 25, 2011
CHILD SEAT:LATCH CONNECTOR/CLIP, CHILD SEAT
UPON PICKING UP MY CHILD FROM DAYCARE TODAY, I INSPECTED HER CARSEAT. I FOUND THE "SUPERLATCH" LATCH STRAP WAS VISIBLY LOOSE. I CHECKED FOR MOVEMENT AT THE BELT PATH AND FOUND APPROX 2" OF MOVEMENT. I IMMEDIATELY TIGHTENED IT DOWN AND CHECKED FOR MOVEMENT AGAIN. THERE WAS NO MOVEMENT. I PUT MY CHILD IN HER SEAT AND ADJUSTED THE HARNESS. I THEN PUT MY OTHER CHILD IN HIS CARSEAT. AFTERWARDS, I CHECKED THE BELTPATH OF MY DAUGHTER'S RADIAN XTSL AGAIN. BY THIS POINT THERE WAS ABT 0.5" MOVEMENT (STILL AN ACCEPTABLE INSTALL, BUT LOOSER THAN IT HAD BEEN LESS THAN 2 MINUTES EARLIER). I TIGHTENED IT DOWN AGAIN AND DROVE MY CHILDREN HOME (ABT 4 MILES OR 10 MINUTES). UPON ARRIVING HOME, I NOTICED THAT THE SL LATCH STRAP WAS VISIBLY LOOSE AGAIN. WHEN I CHECKED IT AT THE BELT PATH, THERE WAS ABT 1.5" MOVEMENT (MORE THAN THE 1" OF AN "ACCEPTABLE" INSTALL). SINCE I DO NOT KNOW WHAT IS CAUSING THE LOOSENING, NOR HOW TO STOP IT FROM HAPPENING, I HAVE REINSTALLED THE CARSEAT USING MY VEHICLE'S SEATBELT. I WILL NOT RISK MY CHILD'S LIFE BY USING THE SEAT IMPROPERLY INSTALLED. THE CARSEAT IS A SUNSHINE KIDS RADIAN XTSL, MODEL NUMBER US 19500 (NOT AVAILABLE AS A CHOICE ON THE NEXT PAGE OF THIS FORM) AND WAS MANUFACTURED IN 10/09. IT IS INSTALLED REAR-FACING, PASSENGER OUTBOARD, IN A 2011 VW JETTA SPORTWAGEN. (RELATED VEHICLE INFORMATION: MODEL YEAR=2011, MAKE=VOLKSWAGEN, MODEL=JETTA SPORTWAGEN). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10397282April 25, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
THE DUAL MASS FLYWHEEL ON THE 2006 VW JETTA TDI HAS EXCESSIVE NOISE COMING FROM THE TRANSMISSION. FLYWHEEL IS DEFECTIVE AND NEEDS TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10397305April 25, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA SPORTWAGEN. THE MANUFACTURER WAS CONTACTED IN REGARDS TO AN UNRELATED ISSUE WHEN THE CONTACT WAS TOLD TO TAKE THE VEHICLE TO AN AUTHORIZED DEALER FOR REPAIRS UNDER NHTSA CAMPAIGN ID NUMBER: 09V333000 (POWER TRAIN:AUTOMATIC TRANSMISSION). THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS TOLD THAT THE VEHICLE WAS OUTSIDE OF THE MILEAGE RANGE OF THE RECALL AND WOULD NOT BE REPAIRED UNDER THE TERMS OF THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 84,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10397309April 25, 2011
FUEL SYSTEM, DIESEL
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE BEGAN TO DECELERATE BEFORE STALLING WITH THE ILLUMINATION OF THE CHECK ENGINE WARNING LIGHT. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS TOLD THAT THE FUEL FILTER HAD BECOME CLOGGED. THE VEHICLE WAS IN THE PROCESS OF HAVING THE FUEL PUMP AND FILTER REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 4,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10397352April 25, 2011
FUEL SYSTEM, DIESEL
MEDIUM-PITCHED WHINE COMING FROM ENGINE - EVENTUALLY CAR LOSES ALL POWER, GLOW PLUG LIGHT FLASHES, SERVICE MESSAGE APPEARS ON DISPLAY, AND CHECK ENGINE LIGHT COMES ON. CAR GOES INTO "SAFE MODE" OR "LIMP HOME" MODE (VERY LITTLE POWER - FEELS LIKE TURBO IS SHUT DOWN). FIRST OCCURRENCE AT 2300 MILES, 2 MORE OCCURRENCES WHERE MESSAGE AND FLASHING GLOW PLUG LIGHT RESETS AFTER RESTART, 1 MORE OCCURRENCE WITH HIGH PRESSURE FUEL PUMP (HPFP) IDENTIFIED AS BAD BY VW DEALERSHIP. DEALER IS NOW ORDERING PARTS TO COMMENCE REPAIR (NO DEFINITIVE ANSWER ON WARRANTY COVERAGE). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10397369April 25, 2011
FUEL SYSTEM, DIESEL
MY JETTA HAS BEEN STUMBLING EVERY ONCE IN AWHILE FOR QUITE SOME TIME NOW. JUST A COUPLE DAYS AGO IT HAS BEGUN STALLING ALTOGETHER AND I DO NOT KNOW WHAT THE CAUSE IS YET. BASICALLY WHEN I GET TO A CRUISING SPEED OR AM SLOWING DOWN SLIGHTLY WHERE I STILL HAVE MY FOOT ON THE GAS PEDAL BUT AM SLOWING DOWN SLOWLY, THE CAR ALL OF A SUDDEN LOSES ALL POWER AND WHEN I STEP ON THE PEDAL MORE NOTHING HAPPENS. I TAKE IT OFF AND AFTER A SECOND OR SO I STEP ON IT AGAIN AND THE CAR FINALLY ACCELERATES. I AM TAKING IT INTO THE SHOP TODAY TO BE DIAGNOSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10397239April 24, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
2011 VOLKSWAGEN JETTA TDI STALLS IN TRAFFIC. IT WILL START AFTER STALL BUT IT WILL NOT MOVE IN ANY GEAR. AUTO TRANSMISSION. THE CAR STALLED FOR THE FIRST TIME AT ONLY 175 MILES. THE CAR WAS TAKEN TO THE DEALER AND FIXED? CAR STALLED THE SECOND TIME IN TRAFFIC AT 230 MILES. IT'S NOW BACK AT THE DEALER AND THEY DO NOT KNOW WHAT IS WRONG WITH IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10397090April 22, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION SLIPS OR FAILS TO ENGAGE IN REVERSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10397152April 22, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
DRIVING TO WORK AT 65MPH FOR OVER 1 HOUR WITH OUT ANY PROBLEMS. TURNED OFF HIGHWAY AND INTO TURN LANE. CAR SHIFTED HARD AND DRIVE INDICATOR LIGHTS ON DASH BEGAN TO FLASH. DROVE INTO PARKING LOT IN FIRST GEAR. I HAVE SEARCHED THE INTERNET AND THERE ARE A LOT OF PROBLEMS WITH THE DSG TRANSMISSION ON THE VW. HAVE NOT HAD A CHANCE TO HAVE THE CAR LOOKED AT YET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10397164April 22, 2011
SERVICE BRAKES, HYDRAULIC, PARKING BRAKE
EXCESSIVE WEAR IN BRAKE PAD AT UNDER 15,000 MILES. BOTH FRONT PADS ARE APPROX 75% OF 'NEW', THE RIGHT REAR PAD 75%+ OF 'NEW', BUT THE LEFT REAR (LR) IS NOW VERY CLOSE TO METAL-ON-METAL WITH ROTOR. DEALER SERVICE ON 3-10-11 @ 14, 281 MILES INDICATED 3MM REMAINING ON REAR (DIDN'T SPECIFY LEFT OR RIGHT OR BOTH, BUT ESTIMATE WAS TO REPLACE BOTH). WHEN I WENT TO REPLACE REAR PADS (NOW @ 14,990 MILES), IS WHEN I FOUND OUT THAT ONLY THE LR IS AFFECTED, AND MORE IMPORTANTLY IT IS COMPLETELY WORN. LOST APPROX 3MM IN 700 MILES OF EASY DRIVING? INTERNET SEARCHES TURNS UP MULTIPLE SIMILAR OWNER COMPLAINTS OF UNREASONABLY EXCESSIVE (IN TERMS OF MILES UNDER EASY DRIVING) AND UNEVEN (IN TERMS OF ONLY ONE PAD BEING AFFECTED) WEAR IN PADS, POSSIBLE HAVING TO DO WITH CALIPER 'STICKING' (WHETHER IN CONNECTION WITH HAND BRAKE OR OTHERWISE). INDEPENDENT FOREIGN AUTO SERVICE FACILITY CONFIRMS THAT THERE IS MORE OF A PROBLEM THAN JUST WITH THE PAD ITSELF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10397006April 21, 2011
ENGINE AND ENGINE COOLING
EGR VALVE FAILURE ON 2009 VOLKSWAGEN SPORTWAGEN TDI - AT 38000 MILES THE EMISSIONS CHECK ENGINE LIGHT CAME ON IN MY CAR, AND THE MECHANIC DIAGNOSED IT AS AN EGR VALVE PROBLEM. THIS IS A REQUIRED PART OF THE EMISSIONS CONTROL SYSTEM, AND VOLKSWAGEN HAS DECLINED TO OFFER A FIX FOR IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10397067April 21, 2011
EQUIPMENT, ENGINE AND ENGINE COOLING, STRUCTURE
I PURCHASED A 2011 VW JETTA S SEDAN ON 1/24/2011. AT APPROXIMATELY 1000 MILES, THE CAR BEGAN MAKING A WHISTLING NOISE FROM UNDER THE DASH NEARLY ALL THE TIME. I BROUGHT THE CAR IN FOR SERVICE ON 2/16/11 AND AFTER A FEW DAYS, I WAS TOLD THE PROBLEM WAS ISOLATED TO THE THERMAL EXPANSION VALVE IN THE AC SYSTEM. THIS WAS REPLACED AND THE PROBLEM WAS FIXED. ABOUT 2 WEEKS LATER, THE SOUND RETURNED. I BROUGHT THE CAR IN AGAIN ON 3/29/11 AND AGAIN WAS CONTACTED A COUPLE OF DAYS LATER. THE DEALER SERVICE REP TOLD ME THAT THE VW FACTORY TECH REP LOOKED AT THE CAR AND THERE IS NOTHING WRONG WITH IT. HIS DETERMINATION IS THAT IT IS OPERATING ACCORDING TO SPECIFICATION. I CONTACTED VW OF AMERICA AND THEY CONFIRMED THIS AS THE OUTCOME AND THAT IF I REMAIN UNSATISFIED I COULD CALL THE BETTER BUSINESS BUREAU AUTO LINE FOR RESOLUTION, WHICH I HAVE ALSO DONE. THIS ISN'T A SAFETY ISSUE, BUT CERTAINLY REPRESENTS A DESIGN FLAW THAT VW IS NOT WILLING TO RECTIFY. THE CAR WHISTLES NEARLY CONSTANTLY WHEN THE AC SYSTEM IS AT OPERATING PRESSURE AND TEMPERATURE. ADDITIONALLY, THE CLEARCOAT SUSTAINED DAMAGE AFTER LESS THAN 48 HOURS OF EXPOSURE TO BIRD DROPPINGS. THE DEALERSHIP STATED THERE IS NOTHING THEY CAN DO AND THE WARRANTY SPECIFICALLY EXCLUDES THAT DAMAGE FROM COVERAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10396882April 20, 2011
ENGINE AND ENGINE COOLING:ENGINE:DIESEL
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA SPORTWAGEN TDI. THE CONTACT STATED WHILE DRIVING 75 MPH, HE BRIEFLY LOST ENGINE POWER. THERE WERE NO WARNING LIGHTS ILLUMINATED AND AFTER PUMPING THE ACCELERATOR PEDAL, THE ENGINE RESUMED POWER. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. NO REPAIRS WERE MADE TO THE VEHICLE. THE FAILURE MILEAGE WAS 83,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10396947April 20, 2011
FUEL SYSTEM, DIESEL
THERE'S A FUEL LEAK COMING FROM THE TOP OF THE (TDI) ENGINE THAT I CAN CONFIRM, BUT I WAS UNABLE TO SEE EXACTLY FROM WHAT PART. IT'S LEAKING ABOUT A THIRD TO A HALF CUP OF FUEL PER MIN. I HAD THE VEHICLE TOWED TO THE DEALER. WAITING FOR RESULTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10396846April 19, 2011
FUEL SYSTEM, DIESEL, ELECTRICAL SYSTEM
ON FRIDAY, APRIL 15TH AT APPROX 10:30PM I WAS DRIVING MY 2011 VW JETTA TDI (WITH LESS THAN 1800 MILES ON IT) ON THE HIGHWAY APPROX 2 1/2 HOURS FROM HOME AND IT STALLED. I COASTED OFF TO THE SHOULDER AND WAS NOT ABLE TO RESTART THE ENGINE. AFTER NEARLY 2 HOURS THE TOW TRUCK ARRIVED THAT VW ROADSIDE ASSISTANCE SENT AND THE CAR WAS TOWED TO THE NEAREST DEALERSHIP WHICH WAS ABOUT 60 MILES AWAY FROM THE BREAKDOWN POINT. I HAD TO SPEND THE NIGHT IN A HOTEL IN A STRANGE AREA. ON MONDAY, APRIL 18TH THE DEALERSHIP STATED AN OUTSTANDING ELECTRICAL RECALL WAS THE PROBLEM. THEY CHANGED A WIRE HARNESS AND SOME FUSES AND THE CAR WAS READY FOR PICK UP. I DROVE 100 MILES TO RETRIEVE MY CAR ON APRIL 18TH. TODAY ON APRIL 19TH AFTER SITTING IN MY DRIVEWAY OVERNIGHT THE CAR WOULD NOT START AGAIN AND WAS TOWED TO THE NEAREST VW DEALERSHIP IN MY HOME TOWN. STILL WAITING FOR WAITING FOR A DIAGNOSIS. THE DEALERSHIP STATES THEY ONLY HAVE 1 VW TECHNICIAN AND HE IS ON VACATION THROUGH FRIDAY APRIL 22ND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10396849April 19, 2011
FUEL SYSTEM, DIESEL
REPEATED STALLING, ROUGH RUNNING AND LOSS OF POWER ON 2011 VW JETTA SPORTWAGON TDI W/DSG AUTO TRANSMISSION. MOST FUEL PURCHASED FROM SAME BP LOCATION. ALWAYS CONFIRM DIESEL BEFORE FUELING. PROBLEM ACROSS MULTIPLE FUELINGS. RECEIPTS FOR ALL FUEL PURCHASES WITH MILEAGE RECORDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10396605April 18, 2011
FUEL SYSTEM, GASOLINE, POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE LOST POWER AT HIGHWAY SPEED. FURTHER APPLICATION OF THE THROTTLE CAUSED THE TRANSMISSION TO SECOND FROM FOURTH, CAUSING THE VEHICLE TO RAPIDLY DECELERATE FROM 70 TO 40 MPH, AT WHICH POINT THE ENGINE RESUMED NORMAL OPERATION. THIS HAPPENED SEVERAL TIMES IN THE SPAN OF AN HOUR, AND IS ENTIRELY INTERMITTENT. THREE VW DEALERS ARE AT A COMPLETE LOSS FOR AN EXPLANATION. THE ECU DOES NOT RETURN A FAULT CODE. THIS PROBLEM OCCURS COMPLETELY AT RANDOM, REGARDLESS OF FUEL LEVEL, INCLINE, OR THROTTLE POSITION. THE ONLY CONSISTENCY IS THAT IT HAS NEVER HAPPENED AT A SPEED OVER 50 MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10395990April 15, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2006 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE IDLING, THE TRANSMISSION EXHIBITED A LOUD RATTLING NOISE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND AN INDEPENDENT AUTO SHOP FOR DIAGNOSIS AND THEY BOTH INFORMED THE CONTACT THAT THE TRANSMISSION DUAL FLY WHEEL WAS DEFECTIVE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000. UPDATED 05/24/11*LJ UPDATED 06/06/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Jetta