Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10486104November 26, 2012
TIRES, TIRES:SIDEWALL
DRIVING BACK FROM THE BIRMINGHAM AIRPORT ON 20/59 WEST TO TUSCALOOSA DRIVING 68 MPH IN A LEASED 2012 VOLKSWAGEN JETTA EQUIPPED WITH HANKOOK OPTIMO H725A TIRES, LINE SIZE 205/55R16 91H, DOT# 1GRP DY H2 THE VEHICLE STARTING PULLING HARD LEFT. I DECELERATED TO PULL OFF ONTO THE RIGHT SHOULDER OF THE ROAD. I NOTICED IN REAR VIEW AND THEN SIDE MIRROR BLACK DEBRIS COMING FROM THE LEFT SIDE OF THE CAR AS I PULLED OFF ONTO THE RIGHT SHOULDER. AFTER THE VEHICLE WAS MERGED TO THE SHOULDER, THE CONTACT NOTICED THAT THE REAR DRIVER TIRES SIDE WALL BLEW OUT. THEN TOOK PICTURES OF WHAT WAS LEFT HANGING FROM THE TIRE. THE FAILURE CAUSED DAMAGES TO THE WHEEL WELL. THE TIRE WAS REPLACED BY ROAD SIDE ASSISTANCE AND THE SPARE TIRE WAS INSTALLED. BOTH THE DEALER QUALITY MAZDA VOLKSWAGEN AND THE TIRE MANUFACTURER WERE NOTIFIED. THE VEHICLE FAILURE MILEAGE WAS 7522. NEITHER THE DEALER NOR MANUFACTURE OFFERED ANY REASON FOR THE FAILURE OR TO OFFER ANY ASSISTANCE IN REPLACING THE TIRE. SUGGESTED BUYING ANOTHER TIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485909November 24, 2012
TIRES, SUSPENSION
MY 2010 VW TDI SPORTWAGON EATS UP THE INSIDE OF THE TIRES, VERY QUICKLY. I JUST PURCHASED MY FIFTH SET OF TIRES FOR A CAR WITH LESS THAN 70,000 MILES ON IT. I'VE HAD THE ALIGNMENT CHECKED THREE TIMES, AND IT CONTINUALLY SHOWS TO BE WITHIN SPECS. THE FIRST TWO TIMES, I HAD A VW DEALERSHIP CHECK THE ALIGNMENT, AND BOTH TIMES THEY TOLD ME THERE WAS NOTHING THEY COULD DO. I JUST HAD A PRIVATE MECHANIC CHECK THE ALIGNMENT, AND HE SAID I COULDN'T HAVE A MORE PERFECT ALIGNMENT, ACCORDING TO VW'S SPECS. THE LAST SET OF TIRES I PURCHASED WERE RATED FOR 55,000 MILES, BUT I ONLY GOT 15,000 OUT OF THEM BEFORE THE INSIDES WERE WORN DOWN INTO THE BELTS. THIS IS A VERY DANGEROUS SITUATION SINCE THE REST OF THE TIRE LOOKS NEW, AND UNLESS YOU GET THE CAR UP ON A LIFT, OR LAY DOWN ON THE GROUND TO DELIBERATELY LOOK AT THE INSIDE OF THE TIRES, YOU CANNOT SEE THE DAMAGE TAKING PLACE, AND PLACING THE OPERATOR IN A SITUATION WHERE A BLOW-OUT CAN OCCUR WITHOUT WARNING. PLUS, NOT TO MENTION THE EXTREMELY HIGH COST OF TIRE PURCHASES TO OPERATE THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485818November 23, 2012
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
ON MONDAY, 11-19, AFTER WORK I NOTICED THAT THE BULB INDICATOR LIGHT WAS IN ON THE DASHBOARD. I GOT OUT AND WALKED AROUND THE CAR TO SEE WHAT WENT OUT AND COULD NOT FIND ANYTHING. AFTER GETTING BACK IN I SAW THAT THE LIGHT WAS OFF. THE NEXT DAY WHEN MY HUSBAND GOT IN THE CAR THE SAME INCIDENT HAPPENED. LATER THAT SAME DAY I DROVE THE CAR AND THE LIGHT CAME ON. AS I TURNED INTO A FUEL STATION THE TURN SIGNAL BEGAN TO FLASH QUICKLY (INDICATING THE TURN SIGNAL WAS OUT). AFTER I REFUEL THE LIGHTS ALL CAME BACK ON. NO PROBLEMS WERE NOTICED UNTIL THURSDAY, 11-22, WHEN MY HUSBAND STARTED THE CAR AND THE INDICATOR LIGHT WAS ON AND HE GOT OUT TO CHECK AND THE PASSENGER TURN SIGNALS WAS OUT, ALONG WITH THE PASSENGER HEADLIGHT, AND THE WHOLE DRIVER SIDE TAIL LIGHT ASSEMBLY IS OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485830November 23, 2012
FUEL/PROPULSION SYSTEM, ENGINE, POWER TRAIN:MANUAL TRANSMISSION
I WAS DRIVING ON THE INTERSTATE, AT ABOUT 68 MPH, WHEN THE ENGINE COMPLETELY SHUT DOWN WITHOUT ANY WARNING WHATSOEVER. THE CAR, HAVING A MANUAL TRANSMISSION, WAS STILL IN GEAR AND SLOWED DOWN VERY QUICKLY WITHOUT ANY WARNING TO OTHER DRIVERS (NO BRAKE LIGHTS). I TRIED TO PUSH IN THE CLUTCH AND COAST TO THE SHOULDER, AND SUCCESSFULLY MADE IT OFF THE HIGHWAY. THE CAR RESTARTED, AND I MADE IT A FEW MILES TOWARDS THE DEALER BEFORE IT HAPPENED AGAIN, LUCKILY ON A LOW-TRAFFIC STREET. THE CAR WAS TOWED THE REST OF THE WAY TOWARDS THE DEALER AND DIAGNOSED AS A FAILED HIGH PRESSURE FUEL PUMP, CAUSING CATASTROPHIC FUEL SYSTEM DAMAGE. THE FUEL RAIL, INJECTORS, PUMP, TANK, AND ALL LINES WILL NEED TO BE REPLACED AS THE RESULT OF THE PUMP FAILURE CAUSED BITS OF METAL FLAKES TO CIRCULATE ABOUT THE FUEL SYSTEM. THE DIAGNOSIS AND LISTED REPAIRS WERE DETERMINED BY THE VOLKSWAGEN DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484906November 16, 2012
AIR BAGS
I WOULD LIKE TO FILE A COMPLAINT REGARDING MY AIR BAG WARNING INDICATOR LIGHT REMAINING ON DUE TO A FAULTY AIR BAG. I TOOK MY VEHICLE TO THE LOCAL VW DEALERSHIP TO HAVE IT SERVICED AND WAS TOLD THE PROBLEM I AM HAVING WITH MY AIR BAG LIGHT WAS NOT INCLUDED IN THE RECENT AIR BAG RECALL ISSUED BY VW. I WAS TOLD BY THE TECHNICIAN THAT MY AIR BAG WARNING LIGHT IS ON BECAUSE MY ENTIRE PASSENGER SEAT AIRBAG INCLUDING THE HARNESS MUST BE REPLACED IN ORDER TO BE OPERABLE. I WAS ALSO TOLD THE AIRBAG SYSTEM WOULD NOT WORK W/O REPAIR. THIS FAILURE OCCURRED ON MY VEHICLE WHICH IS 5 YEARS OLD AND HAS 35,286 MILES. IT IS NOT COVERED BY VW BECAUSE THE WARRANTY EXP'D AT 3 YRS/36K MILES. MY VEHICLE HAS FAR LESS MILEAGE AVERAGE THAN A VEHICLE NEWER THAN IT IS. THIS SAFETY EQUIPMENT FAILURE SHOULD NOT HAVE OCCURRED ON A VEHICLE THIS NEW UNLESS THERE WAS SOMETHING WRONG WITH IT. I DID NOT DO ANYTHING TO CAUSE THIS FAILURE TO OCCUR. FURTHER, I VERY SELDOM RIDE WITH OTHERS SO I SEE NO PLAUSIBLE REASON AS TO WHY THIS FAILURE WOULD HAVE OCCURRED IN REFERENCE TO THE SEAT USED LEAST IN MY VEHICLE. I WAS QUOTED A REPAIR PRICE OF $900 TO HAVE IT REPAIRED AND I FEEL VW SHOULD BE RESPONSIBLE FOR THIS AMOUNT NOT ME. THREE DAYS AGO I CONTACTED VW CUSTOMER CARE AND HAVE BEEN WAITING FOR SOMEONE TO CALL ME BACK REGARDING WHETHER OR NOT VW WILL PAY THE COST OF THIS REPAIR. IN THE MEANTIME, I AM WITHOUT THE USE OF MY VEHICLE AS I AM SCARED TO DRIVE IT IN FEAR THAT I CAN GET INTO AN ACCIDENT AND THE AIRBAGS WILL NOT DEPLOY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484861November 15, 2012
FUEL/PROPULSION SYSTEM, ENGINE, POWER TRAIN
MY 2010 VW JETTA SPORTWAGEN GOT THE GLOW PLUG LIGHT INTERMITTENT FLASH STARTING ON 72K MILES. IN THE COLD MORNING I COULD DRIVE 10-15 MINUTES WITHOUT ISSUE. HOWEVER, ONCE THE GLOW PLUG IS ON, IT COULD NOT EXCEED 40MPH. HERE'S THE DIAGNOSTIC FROM THE DEALERSHIP: 72017 CONFIRM MILE ON, GLOW PLUG LIGHT INTERMITTENT FLASH. PERFORM GUIDED FAULT FINDING, FAULTS TORED P00AF. TURBOCHARGER BOOST PERFORMANCE VISUAL INSPECTION FOUND VACUUM HOSES GOOD. FOLLOWING TEST PLAN, CHECK N75 SOLENOID GOOD. CHECK WIRING TO G581 REF VOLT GOOD. PERFORM GFF FUNCTION TEST VACUUM DIAPHRAM GOOD. FUNCTION TEST N75 GOOD. VACUUM AT 9PSI. CHECK INTERNAL RESISTANCE AT BOOST ACTUATOR POSITION SENSOR OUT OF SPEC. REC REPLACE G581 CHARGE PRESSURE ACTUATOR POSITION SENSOR (WITHIN TURBO ASSEMBLY)... PARTS WILL NEED TO BE SPECIAL ORDERED $1,444.41 + TAX... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484768November 15, 2012
TIRES
SIDEWALL TEARING APART IN TWO SECTIONS AS WELL AS CENTER TREADS CONTAIN SEVERE CRACKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485541November 15, 2012
FUEL SYSTEM, DIESEL, ENGINE AND ENGINE COOLING:ENGINE:DIESEL
CAR STALLED 5 TIMES OVER A TWO DAY PERIOD DUEL TO A FAILURE OF THE FUEL PUMP. DASH BOARD WARNING SAID "ENGINE FAULT WORKSHOP" AND GLOW PLUG WARNING LIGHT CAME ON. OWNER MANUAL SAID TO BRING INTO SHOP SOON. DEALERSHIP FOUND METAL SHAVINGS THROUGHOUT THE FUEL SYSTEM THAT WAS CAUSED BY A FAILED HIGH PRESSURE FUEL PUMP. THE WARNING LIGHTS FIRST CAME ON WHEN THEIR WAS A NEAR EMPTY CONDITION IN THE FUEL TANK. I HAVE HEARD THAT THIS HAS HAPPENED TO OTHERS WHEN FUEL IS LOW. COST FOR REPAIR WOULD HAVE BEEN AROUND $6000, BUT VW WARRANTY COVERED THIS. IF THIS STALL HAD HAPPENED ON THE INTERSTATE IT WOULD HAVE BEEN VERY DANGEROUS. AS IT WAS I HAD A POLICE CAR PUSH ME OUT OF AN INTERSECTION DURING RUSH HOUR TO A SAFE SPOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484807November 15, 2012
FUEL/PROPULSION SYSTEM, FUEL SYSTEM, DIESEL
ON SEPTEMBER 26, 2012 WHILE TRAVELING IN ARKANSAS, EASTBOUND ON INTERSTATE 30, AT 75 MILES PER HOUR, MY 2009 VW JETTA SPORTS WAGEN TDI SUFFERED A HIGH PRESSURE FUEL PUMP FAILURE. I WAS TOLD BY THE LITTLE ROCK VW DEALERSHIP THAT I HAD CONTAMINATED FUEL. I FILED AN INSURANCE CLAIM. THE INSURANCE COMPANY HAD AN INDEPENDENT LAB DO AN ANALYSIS ON THE FUEL. THE INSURANCE COMPANY DENIED MY CLAIM BECAUSE THE FUEL WAS NOT CONTAMINATED. THE INSURANCE COMPANY INFORMED ME THAT THE NHTSA HAS REVIVED NUMEROUS COMPLAINTS ABOUT HIGH PRESSURE FUEL PUMP FAILURES ON VOLKSWAGEN TDI ENGINES. I WANT TO ADD MY VEHICLE TO THAT LIST WITH AN INDEPENDENT LAB ANALYSIS STATING THAT THE FUEL WAS NOT CONTAMINATED. IT IS DEFINITELY A SAFETY HAZARD WHEN YOUR VEHICLE STOPS ON A CONGESTED HIGHWAY. ADDITIONALLY, WITH REPAIR BILLS FOR THIS FAILURE RANGING FROM $6,000 TO $10,000 THE NHTSA SHOULD REQUIRE VW TO RECALL THEIR VEHICLES WITH THE TDI ENGINES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484857November 15, 2012
ENGINE AND ENGINE COOLING
CHECK ENGINE LIGHT CAME ON. DEALERSHIP CONFIRMED IT IS DO WITH MASS AIR FLOW SENSOR. IT TURNS OUT THAT THIS IS A COMMON PROBLEM WITH VWS THAT THE MANUFACTURER DOES NOT ACKNOWLEDGE AS A MASS RECALL ISSUE. I AM DUMBFOUNDED THAT THIS CAN BECOME AN ISSUE WITH SUCH LOW MILEAGE ON THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484666November 14, 2012
ELECTRICAL SYSTEM, STRUCTURE:BODY
I HAVE BEEN TRAPPED INSIDE THE FRONT SEAT OF THIS VEHICLE. BOTH FRONT DOORS WILL OCCASIONALLY NOT OPEN FROM INSIDE OR OUTSIDE THE CAR, EVEN WITH THE DOORS UNLOCKED. THIS IS AN INTERMITTENT AND UNPREDICTABLE PROBLEM THAT I FEEL IS QUITE DANGEROUS. THESE VEHICLES SHOULD HAVE BEEN RECALLED AND HAD THE DOOR LOCKING MECHANISM REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484665November 14, 2012
POWER TRAIN
TIPTRONIC TRANSMISSION FAILURE TO DEFECTIVE VALVE BODY THAT SHOULD HAVE BEEN COVERED UNDER EXTENDED WARRANTY BUT DENIED BY VW. TOOK CAR IN SEVERAL TIMES DURING THE EXTENDED WARRANTY PERIOD THAT I PURCHASED, ONE TIME FOR SHIFTING ISSUES AT LOW SPEEDS. THEY WERE UNABLE TO DUPLICATE PROBLEM AND THERE WERE NO ERROR CODES. THE EXTENDED WARRANTY THAT I PURCHASED BUT THE EXTENDED WARRANTY ISSUED BY VW WAS GOOD FOR 7 YEARS OR 100,000. AT APPROXIMATELY 99,500 PROBLEM HAD BEEN GETTING WORSE SO I TOOK IT BACK TO THE DEALERSHIP. I WAS INFORMED THAT IT STILL WAS NOT THROWING AN ERROR CODE BUT IN THE MASTER TECHNICIAN'S OPINION, THE TRANSMISSION HAD A PROBLEM BUT IT WAS NOT THE FAULT OF THE VALVE BODY, THE COVERED PART. ALSO, THIS IS A NON-SERVICEABLE TRANSMISSION MEANING THE ENTIRE TRANSMISSION WOULD HAVE TO BE REPLACED RATHER THAN REBUILDING. TOOK TO AN INDEPENDENT SERVICE CENTER WHO DIAGNOSED IT AS A DEFECTIVE VALVE BODY (THE PART COVERED UNDER THE EXTENDED WARRANTY). IN THE PROCESS OF REPLACING THE DEFECTIVE PART, A REBUILD KIT AND TORQUE CONVERTER WERE REPLACED AS PART OF THIS PROCESS. SUBMITTED THE INVOICES TO VW. RECEIVED LETTER THAT PAYMENT FOR REPAIRS WAS DENIED BECAUSE THE INVOICES THAT I SUBMITTED STATED THAT "THE REPAIR PERFORMED WERE TO REPLACE THE ENTIRE TRANSMISSION AND TORQUE CONVERTER". NOT TRUE. CALLED CUSTOMER SERVICE. DETAILED EVERYTHING I DID HERE. AFTER SOME CHECKING, THE REPRESENTATIVE "REGRETTED" TO INFORM ME THAT THEY COULD NOT HELP IN COVERING THE COSTS OF THE REPAIR. TO SAY THAT I AM FRUSTRATED BEYOND BELIEF IS PUTTING IT MILDLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484085November 13, 2012
POWER TRAIN, ELECTRICAL SYSTEM
I PURCHASED THIS CAR FROM A DEALERSHIP ON 10-8-2012 UP IN THE WASHINGTON, D.C. AREA AND DROVE IT BACK HOME TO MY HOUSE IN SC. EVERYTHING WAS FINE ON THE WAY HOME. THE VERY NEXT DAY ON MY WAY INTO WORK THE CAR HESITATED WHEN IT WAS SUPPOSED TO SHIFT FROM 3RD GEAR TO 4TH GEAR AND THEN SUDDENLY DOWNSHIFTED ALL THE WAY BACK TO 1ST GEAR WHICH MADE THE CAR DE-ACCELERATE FROM 35-40MPH TO 10MPH WITHIN 40 FEET OR SO. THE ENGINE REVVED TO 6000 PLUS RPMS WHICH SCARED ME BUT NOT AS MUCH AS THE BIG TRUCK THAT WAS TOWING A TRAILER THAT HAD TO SKID OFF THE ROAD AND GO AROUND ME TO AVOID AN ACCIDENT. THIS IS NOW A DAILY OCCURRENCE. I CARRY MY 16 MONTH OLD DAUGHTER AROUND IN THIS CAR AND I'M SCARED TO DEATH THAT SOMEONE IS GOING TO SMASH INTO THE BACK OF US. I'VE STARTED PULLING OFF THE ROAD AND LETTING CARS GO TO AVOID ACCIDENTS. PLEASE HELP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484090November 13, 2012
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE THE VEHICLE WAS AT THE DEALER FOR ROUTINE MAINTENANCE THE ENGINE WARNING LIGHT ILLUMINATED. THE DEALER PERFORMED A DIAGNOSTIC; THE FAILURE WAS LOCATED AT THE FUEL PUMP FILTER. THE DEALER ADVISED THAT THE FUEL USED CONTAMINATED THE FUEL PUMP FILTER WITH DIBRIS. THE FUEL PUMP WAS REPLACED, HOWEVER THE FAILURE WAS NOT CORRECTED; THE ENGINE LIGHT ILLUMINATED AND THE VEHICLE MADE A LOUD NOISE WHILE DRIVING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND THE CURRENT MILEAGE WAS 20,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484518November 13, 2012
TIRES, TIRES:BEAD
FOUR NEW CONTINENTAL CONTIPROCONTACT TIRES WERE PURCHASED AND INSTALLED ON MY 2000 VW JETTA. AFTER APPROX. 2 DAYS, ONE TIRE WENT FLAT WHILE DRIVING AT LOW SPEEDS. TIRE SENT TO SELLER, AND THEY PRONOUNCED IT WAS AN INSTALLATION ISSUE. THIS TIRE WAS SENT TO SELLER, AFTER PURCHASING A NEW ONE. AFTER 4 TO 5 WEEKS OF DRIVING, A SECOND TIRE (DIFFERENT WHEEL) FROM THE SAME ORIGINAL SET OF 4, FAILED SUDDENLY. THIS TIRE "SUDDENLY" FAILED WITH A "GUN SHOT" LIKE NOISE WHILE THE VEHICLE WAS STATIONARY. REVIEW AT THE SERVICE SHOP SHOWED NOTHING UNUSUAL IN THE INSTALLATION. PICTURES OF THE SECOND TIRE WERE SENT TO THE MANUFACTURER, AND THEY COMMENTED THAT THIS WAS AN INSTALL ISSUE. I WORK FOR AN AUTOMOTIVE ENGINEERING COMPANY, AND HAD ONE OF OUR EXPERT TECHNICIANS REVIEW THE SECOND TIRE. HE HAS 30 YEARS OF SERVICE EXPERIENCE WITHIN CHRYSLER DEALERSHIPS. HE WAS CONVINCED THAT THIS WAS A TIRE DEFECT, HAD NEVER SEEN SUCH A FAILURE, AND STATED THAT THIS TYPE OF FAILURE WOULD NOT HAPPEN DURING INSTALLATION. THIS WAS BASED ON THE LOOSE CONDITION OF THE STEEL RING ON THE INNER TIRE, AND THE FACT THAT THEIR WERE NO WITNESS TOOL MARKS ON THE OUTSIDE OF THE TIRE. THE ORIGINAL INSTALLER OF THE TIRES ALSO STATED THAT THE RUBBER ON THE INNER BEAD OF THE TIRE WAS "TOO THIN" AND OF POOR CONSTRUCTION. I HAVE THE SECOND TIRE IN MY POSSESSION, AND HAVE REQUESTED THE ORIGINAL FIRST TIRE BACK FROM THE SELLER. I HAVE NOT YET RECEIVED THIS, NOR HAVE I RECEIVED ANY FORMAL CONCLUSIVE REPORT WITH MEASUREMENTS AND ANALYSIS TO PROVE THEIR CONCLUSION. RIGHT NOW THEY ARE ONLY STATING THEIR PERSONAL OPINION, WITHOUT THOROUGH ANALYSIS. I AM STILL DRIVING ON THE REMAINING TIRES WITH AN "UNEASY" FEELING THAT I AM AT RISK OF ANOTHER CATASTROPHIC FAILURE. I AM ONLY AFTER THE TRUTH IN THIS MATTER, AND UP TO NOW HAVE FELT AS THOUGH IT HAS NOT BEEN PRESENTED. I DIDN'T CREATE THIS FAILURE, AND I HAVE A HARD TIME SEEING HOW THE INSTALLER, WHO DOES THIS FOR A LIVING, COULD HAVE DONE IT TO 2 TIRES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484563November 13, 2012
FUEL SYSTEM, DIESEL, ENGINE AND ENGINE COOLING:ENGINE:DIESEL, FUEL/PROPULSION SYSTEM
I WAS ON THE EXIT RAMP OF THE INTERSTATE AND THE GO TO WORKSHOP WARNING CAME ON ALONG WITH THE GLOW PLUG WARNING LIGHT. VEHICLE LOST POWER, I WAS ABLE TO GET TO A SIDE STREET AND TURNED OFF VEHICLE, IT RESTARTED AND SEEMED FINE DROVE ABOUT 2 MILES AND STOPPED FOR A LIGHT, CAR STALLED AND WARNING LIGHTS CAME BACK ON. CAR DID NOT RESTART HAD PUSH TO SIDE OF ROAD AND TOW HOME. TOWED TO DEALER FIRST OF WEEK. FOUND TO BE HIGH PRESSURE FUEL PUMP FAILURE OF THE DIESEL ENGINE. THIS IS THE SECOND ONE TO GO BAD FIRST ONE AT 135380 MILES AND NOW AT 228605 MILES ONLY 93225 MILES ON REPAIR JOB. VW REPAIRED THE FIRST ONE, REPLACED ENTIRE FUEL SYSTEM AT NO CHARGE, DO TO FAULTY HPFP. EVEN THOUGH THIS PUMP HAS LESS MILES THEY WILL NOT HELP WITH REPAIR COST. BOTH TIMES CAR DIED AT A MAJOR INTERSECTION AND HAD TO BE PUSHED TO SIDE OF ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484561November 13, 2012
FUEL SYSTEM, DIESEL, POWER TRAIN
I WAS ON THE EXIT RAMP OF THE INTERSTATE AND THE GO TO WORKSHOP WARNING CAME ON ALONG WITH THE GLOW PLUG WARNING LIGHT. VEHICLE LOST POWER, I WAS ABLE TO GET TO A SIDE STREET AND TURNED OFF VEHICLE, IT RESTARTED AND SEEMED FINE DROVE ABOUT 2 MILES AND STOPPED FOR A LIGHT, CAR STALLED AND WARNING LIGHTS CAME BACK ON. CAR DID NOT RESTART HAD PUSH TO SIDE OF ROAD AND TOW HOME. TOWED TO DEALER FIRST OF WEEK. FOUND TO BE HIGH PRESSURE FUEL PUMP FAILURE OF THE DIESEL ENGINE. THIS IS THE SECOND ONE TO GO BAD FIRST ONE AT 135380 MILES AND NOW AT 228605 MILES ONLY 93225 MILES ON REPAIR JOB. VW REPAIRED THE FIRST ONE, REPLACED ENTIRE FUEL SYSTEM AT NO CHARGE, DO TO FAULTY HPFP. EVEN THOUGH THIS PUMP HAS LESS MILES THEY WILL NOT HELP WITH REPAIR COST. BOTH TIMES CAR DIED AT A MAJOR INTERSECTION AND HAD TO BE PUSHED TO SIDE OF ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483902November 10, 2012
ELECTRICAL SYSTEM, AIR BAGS, EXTERIOR LIGHTING
2006 VW JETTA, DRIVING DOWN STREET 11/09/12 DOOR AJAR LIGHT COMES ON, I STOP TO CLOSE DOORS AND LIGHT GOES OFF. I PULL INTO WORK PARKING LOT AND GET OUT OF CAR AS I CLICK THE KEY TO LOCK THE CAR, NOTHING. I THEN PROCEED TO CHECK THE CAR.. NOTHING IS WORKING. CANNOT ACCESS GAS CAP TO PUT GAS IN CAR, SOME LIGHTS MAY NOT BE FUNCTIONING PROPERLY, AIRBAG LIGHT NOT ON, DOOR WILL NOT LOCK, WINDOW WILL NOT RESPOND, NO CAR ALARM. DRIVERS SIDE OF CAR HAS NO POWER AT ALL. I HAVE NO IDEA WHAT IS AND IS NOT WORKING CORRECTLY. ALTHOUGH I DID LOOK ONLINE AND FOUND HUNDREDS OF COMPLAINTS WITH REGARD TO A "BROWN WIRE OR WIRES TOO SHORT INSIDE THE BOOT TO THE BODY CONNECTOR". MOST PEOPLE REPORT THAT EVEN AFTER A VW FIX, PROBLEM NOT RESOLVED. CAR NOT ACTING PROPERLY AND WITH ELECTRICAL AND HAVING BEEN IN A VW CAR FIRE DO NOT WISH TO REPEAT THIS SCENARIO. I CONTACTED VW CUSTOMER CARE WHO POLITELY TOLD ME THIS IS NOT THEIR PROBLEM AND REFUSED TO ESCALATE TO A MANAGER. SINCE THIS JUST HAPPENED TODAY I HAVE NOT HAD AN OPPORTUNITY FOR VW TO LOOK AT IT, BUT WILL TOMORROW AS I HAVE TO FIND A WAY TO PUT GAS IN CAR AND SEE IF THEY FEEL AUTO IS SAFE TO DRIVE. I DON'T.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483925November 10, 2012
FUEL SYSTEM, DIESEL, FUEL/PROPULSION SYSTEM
FOUR FAILURES IN FOUR MONTHS.THIS IS A REPEAT FAILURE WITH MY DIESEL FUEL SYSTEM. I PREVIOUSLY REPORTED THE FIRST TWO OCCURRENCES ON THIS SITE. VOLKSWAGEN OF AMERICA HAS NOW REPLACED MY ENTIRE FUEL SYSTEM INCLUDING THE TANK. THIS WAS ONLY AFTER REPEATED REQUESTS AFTER FOUR TIMES TO DEALER FOR SERVICE FOR THIS ISSUE--TOTAL TIME MY CAR WAS IN FOR SERVICE WAS 45 DAYS OVER JULY THROUGH OCT. 19, 2012. I WAS AWARE OF THE FUEL PUMP FAILURE AFTER RESEARCHING GLOW PLUG LIGHT FLASHING TDI AND LIMP MODE IMMEDIATELY UPON THE FIRST TIME THE LIGHTS STARTED TO FLASH ON JULY 6, 2012. I WENT TO DEALER AND THEY COULD NOT DIAGNOSE THE PROBLEM. JULY 17 IT HAPPENED AGAIN THEY FOUND METAL SHARDS IN THE FUEL FILTER AND REPLACED THE FUEL PUMP...I REQUESTED THEY REPLACE ENTIRE FUEL SYSTEM, EXPLAINING TO THE VOA CUSTOMER CARE PERSON THAT METAL SHARDS GO THROUGHOUT THE SYSTEM, DENIED. PICKED UP MY CAR ON JULY 31 (AFTER 15 DAYS IN SHOP). ON SEPT. 17 WARNING LIGHTS/LIMPMODE AGAIN. I AGAIN REQUEST THEY REPLACE ENTIRE FUEL SYSTEM, NO, ONLY THE PUMP IN THE TANK. PICK UP CAR SEPT. 28 (12 DAYS IN SHOP). FOUR DAYS LATER ON OCT. 2, AGAIN WARNING LIGHTS/LIMP MODE. BACK TO DEALER, AGAIN REQUEST VOFA TO REPLACE FUEL SYSTEM. NO ONLY THE FUEL RAIL. DEALER REPLACES FUEL RAIL, TAKES FOR A TEST DRIVE AND IT FAILED ON THEM. FINALLY VOA AGREES TO REPLACE THE FUEL SYSTEM...BUT NOT THE TANK. ONLY CLEAN THE TANK. I REQUEST NEW TANK, VOLKSWAGEN OF AMERICAN TELLS ME I CAN GO INSPECT THE CLEANED OUT TANK...HOW WILL I SEE INSIDE THE TANK...VOA CUST SERVICE TELLS ME THEN I BETTER BRING A FLASH LIGHT. MIND YOU I WAS DEALING WITH THE SAME CUST SERV REP [XXX] THE ENTIRE TIME. THEY DECIDE TO REPLACE TANK. PICK CAR UP OCT. 19 (18 DAYS IN SHOP). WAITING FOR IT TO HAPPEN AGAIN. ONLY A MATTER OF TIME AND HOPE I DON'T GET IN ACCIDENT DUE TO IT. VERY STRESSFUL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483836November 9, 2012
FUEL/PROPULSION SYSTEM
WHILE STARTING TO ACCELERATE AFTER A STOP, MY 2009 JETTA TDI SHUDDERED AND DIED WITH A "MAJOR ENGINE FAILURE" ERROR AND WOULD NOT RESTART. THE CAR WAS BLOCKING TRAFFIC AT A MAJOR INTERSECTION. HAD TO HAVE THE CAR PUSHED OUT OF THE TRAFFIC LANE AND THEN WAITED FOR A TOW TRUCK TO TOW IT TO THE LOCAL DEALER. AFTER ONE DAY THEY SAID THE HAD NO IDEA WHAT WAS WRONG WITH IT. ON THE SECOND DAY THE DEALER CALLED TO SAY THAT THEY FOUND THE FUEL PUMP HAD BLOWN APART AND THERE WERE METAL SHARDS THROUGHOUT MY ENTIRE FUEL SYSTEM AND IT WOULD NEED TO BE COMPLETELY REPLACED (APPROX $8-9000 IN REPAIRS). THEY ALSO SAID THAT THE WARRANTY WOULD NOT COVER IT UNLESS I COULD PROVE THAT I ONLY PUT DIESEL FUEL IN SO HAD TO PROVIDE RECEIPTS FOR MY RECENT FUEL PURCHASES AS WELL AS FUEL SAMPLES. STILL WAITING FOR THE WARRANTY COMPANY TO DECIDE WHETHER OR NOT THEY WILL COVER THE REPAIR SO I AM WITHOUT A VEHICLE WHILE THEY HAGGLE. LUCKILY I WAS ALMOST STOPPED WHEN IT HAPPENED OR IT COULD HAVE BEEN A BIGGER SAFETY ISSUE (ALTHOUGH I WAS IN A CAR IN A BUSY INTERSECTION CAUSING A MAJOR TRAFFIC JAM WITH MANY POTENTIAL CRASHES ALL AROUND ME -- THE HONKING HORNS AND SWERVING CARS ATTEST TO THAT -- AS I SAT WAITING TO BE PUSHED OUT OF THE WAY). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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