Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10491993January 9, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT ATTEMPTED TO ACCELERATE AND THE VEHICLE DID NOT RESPOND. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSTIC TESTING WHERE THE TECHNICIAN STATED THAT THERE WERE NO FAILURES. THE VEHICLE WAS TAKEN TO THE DEALER FOR THE SAME FAILURE ON SEVERAL OCCASIONS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 15,000 AND THE CURRENT MILEAGE WAS 21,758. UPDATED 2/25/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492036January 9, 2013
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
HI, SO MY 2005.5 2.5L VOLKSWAGEN JETTA STARTED MAKING NOISES UPON ACCELERATION AND THE ENGINE WOULD SHIFT QUITE HEAVILY DURING IDLING. THE CHECK ENGINE LIGHT WENT ON AND I TOOK THE CAR TO DEALERSHIP. APPARENTLY, THERE IS AN ISSUE WITH THE TIMING CHAINS OF THE ENGINE. NEVER MISSED A MAINTENANCE, AFTER ONLY 68,000 MILES IT DOESN'T SEEM OKAY THAT TIMING CHAINS ARE ALREADY AFFECTED. AFTER LOOKING AT A FEW FORUMS ONLINE, IT SEEMS THAT THIS IS A VERY COMMON PROBLEM FOR VOLKSWAGEN JETTAS FROM THAT TIME. PLEASE INVESTIGATE! THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491780January 8, 2013
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 VOLKSWAGEN JETTA. THE CONTACT STATED THAT A FUEL ODOR WAS BEING EMITTED FROM THE VEHICLE. UPON INSPECTION, IT WAS FOUND THAT FUEL WAS LEAKING AROUND THE AREA OF THE ENGINE. THE VEHICLE WAS TAKEN TO THE DEALER AND INFORMED THE CONTACT THAT THE DIESEL FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE AND ALTHOUGH THE PART NUMBER FOR THE FAILED COMPONENT WAS THE SAME AS IN THE RECALL, THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 04V586000 (FUEL SYSTEM, DIESEL). THE FAILURE AND CURRENT MILEAGES WERE 172,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491887January 8, 2013
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE FRONT WINDSHIELD CRACKED WITHOUT WARRANT. THE VEHICLE WAS TAKEN TO THE DEALER AND THE TECHNICIAN EXPLAINED THAT THE FAILURE WAS THE RESULT OF A ROCK STRIKING THE GLASS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE SINCE THEY WOULD NEED A DEALER TO VERIFY THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491906January 8, 2013
FUEL/PROPULSION SYSTEM, FUEL SYSTEM, DIESEL
JETTA WAGON TDI CLEAN DIESEL VEHICLE WAS BEING DRIVEN ABOUT 35 MPH ON BUSY ROAD WITH FULL TANK OF FUEL. VEHICLE STARTED STUMBLING AND LOSING POWER. WITHIN 30 SECONDS OF STUMBLING VEHICLE THEN STALLED. INITIALLY WAS ABLE TO BE RESTARTED BUT WAS STUMBLING SEVERELY AND WAS ONLY ABLE TO CREEP A FEW FEET BEFORE STALLING. VEHICLE WAS UNABLE TO BE RESTARTED AND HAD TO BE TOWED 23 MILES TO NEAREST DEALERSHIP WHERE THE INTERCOOLER (CHARGE COOLER) WAS FOUND TO HAVE ICED UP AND CONTAIN ICE AND WATER. THIS SEEMS TO BE KNOWN ISSUE WITH THE VEHICLE AS VW HAS A TSB OUT ON THE ISSUE. THE DEALERSHIP STATED THAT THEY ACTUALLY HAD ANOTHER VEHICLE WITH THE SAME ISSUE COME IN THE DAY AFTER OURS AND LAST WINTER HAD MANY WITH THIS ISSUE. THIS APPEARS TO BE A KNOWN ISSUE AND IS CLEARLY A SAFETY ISSUE IF IT CAN CAUSE THE VEHICLE TO SUDDENLY AND UNPREDICTABLY LOOSE POWER AND STALL. VW TSB # 21 11 06 / 2025464 REFERENCES THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491672January 7, 2013
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA TDI. THE CONTACT STATED THAT THE PASSENGER SIDE DOOR LOCK FAILED TO ENGAGE. THE CONTACT MENTIONED THAT ALL OF THE OTHER DOOR LOCKS BECAME DEFECTIVE OVER TIME. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE DOOR LOCKS NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 70,000 AND THE CURRENT MILEAGE WAS 84,000. UPDATED 02/20/13*LJ THE CONSUMER STATED THE DOORS WOULD NOT LOCK, WHEN THE VEHICLE WAS IN MOTION AND THEY COULD NOT BE LOCKED MANUALLY. UPDATED 02/21/13
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491512January 5, 2013
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
DOOR LOCKS INTERMITTENTLY FAIL TO LOCK OR UNLOCK, EITHER BY THE KEY FOB BUTTON OR DOOR PANEL LOCK/UNLOCK SWITCH. I BELIEVE THIS IS A SAFETY ISSUE AS IT MAY IMPEDE ACCESS TO THE VEHICLE IN THE EVENT OF AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491431January 4, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2006 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE CLUTCH FAILED AND THE CONTACT WAS UNABLE TO SHIFT GEARS. THE VEHICLE WAS SHUT OFF AND TOWED TO A PRIVATE MECHANIC, WHERE IT WAS DETERMINED THAT THE DRIVESHAFT FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 09V164000 (POWER TRAIN:DRIVELINE:DRIVESHAFT). THE FAILURE MILEAGE WAS 127,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490878January 3, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2004 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, ANOTHER VEHICLE CRASHED INTO THE DRIVER'S SIDE DOOR. THE IMPACT CAUSED THE VEHICLE TO SPIN AROUND AND CRASH INTO A LIGHT POLE. THE CONTACT MENTIONED THAT THE DRIVER'S SIDE AIR BAG FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THE DRIVER SUSTAINED LACERATIONS TO HIS ARMS, LEGS AND FACE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS DESTROYED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 90,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10490885January 3, 2013
TIRES
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA EQUIPPED WITH HANKOOK OPTIMO H725A TIRES, LINE SIZE 205/55R/16H. THE CONTACT STATED THAT WHILE HAVING A TIRE ROTATION PERFORMED ON THE VEHICLE AT A LOCAL TIRE SHOP, THE TECHNICIAN ADVISED HIM THAT ALL FOUR TIRES WERE CRACKED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT PROVIDE FURTHER ASSISTANCE SINCE THE TIRES WERE NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490428December 29, 2012
FUEL/PROPULSION SYSTEM, FUEL SYSTEM, DIESEL
I HAD JUST EXITED THE HIGHWAY, WHEN THE ENGINE DIED AT 35 MPH. THE CAR WOULD NOT RESTART AFTERWARDS. THE DEALER INDICATED THAT THE FUEL SYSTEM WAS CONTAMINATED WITH METAL SHAVINGS. THIS APPEARS TO BE ANOTHER CASE OF FAILURE OF THE HIGH PRESSURE FUEL PUMP WITH THE 2.0 TDI ENGINE. ONLY DIESEL FUEL HAS *EVER* BEEN USED IN THE VEHICLE. AS PER VW'S TSB, THE DEALER TESTED THE FUEL AND INDICATED THAT IT WAS OK. VW COVERED THE REPLACEMENT OF THE ENTIRE FUEL SYSTEM UNDER WARRANTY. OTHERWISE, THIS WOULD HAVE COST APPROXIMATELY $10K. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490419December 28, 2012
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC), EXTERIOR LIGHTING
HEADLIGHTS DIMMING- TO POINT WHERE YOU CAN NOT TELL THEY ARE ON. ENGINE LIGHT COMES ON DESPITE ALL DIAGNOSTICS STATING ALL IS OK WITH CAR. PERIODICALLY FAILS TO START-DESPITE DIAGNOSTICS THAT STATE STARTER, BATTERY, DRAIN ALTENATOR ALL GOOD AND FUNCTIONING PROPERLY. CAR JUMPS EASILY WITH "BOOST". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490275December 27, 2012
FUEL/PROPULSION SYSTEM, FUEL SYSTEM, DIESEL
VW VOLKSWAGEN JETTA SPORTWAGEN TDI 2009. WAS DRIVING ABOUT 35 MPH WHEN ENGINE LOSES MOST OF ITS POWER. A GLOW PLUG INDICATOR LIGHT TURNED ON AND I SAW AN ENGINE FAULT/WORKSHOP ERROR. I QUICKLY TURNED ONTO A SIDE STREET AND STOPPED THE ENGINE. AFTER A COUPLE MINUTES I RESTARTED THE CAR BUT IT STILL HAD LOW POWER. AFTER ABOUT 10 SECONDS IT STALLED AND COULD NOT BE RESTARTED. HAD IT TOWED TO A VW DEALERSHIP AND 5 DAYS LATER THEY RAN DIAGNOSTICS AND SAID IT WAS A FAILED FUEL PUMP AND THAT METAL SHARDS WERE THROUGHOUT THE FUEL SYSTEM AND EVERYTHING NEEDED TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490034December 25, 2012
SEAT BELTS
REAR PASSENGER SEAT BELTS MALFUNCTIONED FOR THE REAR MIDDLE AS WELL AS REAR DOOR SEAT. THE MIDDLE SEAT BELT WOULD NOT LOOSEN UP IE IT WAS TAUT AND THE DOOR SIDE SEAT WAS COMPLETELY LOOSE AND WOULD NOT RETRACT. THIS POSES A SERIOUS SAFETY HAZARD AND I HAD TO PAY INDEPENDENT MECHANIC TO REMOVE AND REPLACE SEAT BELT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490053December 25, 2012
ENGINE
MY VW JETTA HAD SAT FOR A FEW DAYS IN A INDOOR PARKING SPACE IN THE MIDWEST DURING WINTER DECEMBER TO BE EXACT. WHEN I STARTED THE CAR, IT STARTED WEAK, THEN GAVE AN ERROR ON THE DISPLAY OF "ENGINE FAULT WORKSHOP.". THE CAT CONTINUED TO DRIVE, BUT LACKED POWER AND SEEMED TO SURGE. AFTER I RETURNED HOME, I DISCONNECTED THE LOWER INTERCOOLER HOSE TO FIND A LARGE ICE FORMATION AND WATER RESTRICTING THE OUTLET OF THE INTERCOOLER. THIS PROBLEM CAN CAUSE MAJOR ENGINE DAMAGE AND IS CAUSED.BY THE EXHAUST GASES AND WATER VAPOR FREEZING IN THE INTERCOOLER. EVERY VW WITH THIS STYLE INTERCOOLER SETUP HAS POTENTIAL FOR THIS PROBLEM. IT SHOULD BE RECALLED DO TO ITS SEVERITY. ALSO, THERE IS A TSB ALREADY WRITTEN FOR THE "FIX". BUT VW HAS NOT INFORMED ANYONE, NOR WILL TAKE CARE OF THE PROBLEM FOR ANYONE BEYOND THE 36000 MILE WARRANTY. EVEN THOUGH THIS IS A DESIGN FLAW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489575December 23, 2012
FUEL/PROPULSION SYSTEM, FUEL SYSTEM, DIESEL
ENGINE SPUTTERED AND QUIT WHILE DRIVING ON THE INTERSTATE AT NORMAL SPEED. WAS ABLE TO COAST TO A STOP SAFELY DUE TO PROXIMITY OF EXIT RAMP. WOULD NOT RESTART. VEHICLE TOWED TO VOLKSWAGEN DEALERSHIP WHERE THEY CLAIMED FUEL CONTAMINATION, RESULTING IN FAILURE OF THE HIGH PRESSURE FUEL PUMP. REPAIRS WERE NOT COVERED BY WARRANTY BECAUSE THEY CLAIMED FUEL CONTAMINATION WAS THE CAUSE. I HAVE THE FUEL RECEIPT FROM THE PREVIOUS FILL-UP WHERE IT SHOWS BP DIESEL WAS USED. I HAVE COMPLETE SERVICE RECORDS AND MAINTAIN THE VEHICLE IN PERFECT CONDITION. THIS IS A SERIOUS PROBLEM WITH THE DESIGN OF VOLKSWAGEN'S FUEL PUMP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489529December 22, 2012
POWER TRAIN
DSG TRANSMISSION ISSUES: WHEN MAKING A LEFT HAND TURN ACROSS TRAFFIC, I COASTED UP TO THE LIGHT WHEN IT WAS MY TURN, THEN I PRESSED THE ACCELERATOR AND THE CAR HAD NO POWER. IT CROSSED THROUGH THE INTERSECTION AT APPROXIMATELY 1 TO 2 MPH. IT TOOK 5 TO 10 SECONDS FOR THE POWER TO RETURN. IT FELT LIKE IF YOU ARE DRIVING A MANUAL TRANSMISSION AND HAVE THE CAR IN 4TH OR 5TH GEAR WHEN TRYING TO START MOVING. THIS HAS HAPPENED AT QUITE A FEW INTERSECTIONS. ALSO IT HAPPENED WHEN I WAS ACCELERATING THEN HAD TO RELEASE THE ACCELERATOR DUE TO A VEHICLE SLOWING IN FRONT OF ME, I RE ENGAGED THE ACCELERATOR AND THERE WAS NO POWER FOR 5 TO 10 SECONDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489399December 20, 2012
SERVICE BRAKES, AIR:ANTILOCK:CONTROL UNIT/MODULE
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, SHE NOTICED THAT THE ABS WARNING LIGHT WAS ILLUMINATED. THE VEHICLE THEN STALLED BY INDEPENDENTLY SHIFTING TO NEUTRAL WITHOUT WARNING. THE CONTACT HAD TO WAIT SEVERAL MINUTES IN ORDER TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS WHERE THEY ADVISED HER THAT THE ABS MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 48,500. MAILED OUT 3/10/15*LJ UPDATED 03/31/15*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489418December 20, 2012
ELECTRICAL SYSTEM
DOOR LOCKS BEGAN TO MALFUNCTION. LOCKS WILL NOT LOCK OR RELEASE WITH KEY FOB OR DOOR LOCKING MECHANISM. THIS PROBLEMS WAS IDENTIFIED BY THE SERVICE TECH AT THE DEALERSHIP AS NORMAL AND A REGULAR REPLACEMENT FOR MODEL YEARS 2006-2010. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489223December 19, 2012
SEATS
TL* THE CONTACT OWNS A 2002 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE DRIVER'S SIDE HEATED SEAT OVERHEATED AND BURNED THROUGH THE SEAT, CAUSING BURNS TO THE CONTACT'S LEGS. THE CONTACT STATED THAT THE FAILURE HAD BEEN EXPERIENCED BEFORE, BUT WAS NEVER SO SEVER THAT IT CAUSED INJURIES. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VIN WAS NOT AVAILABLE. THE FAILURE AND THE CURRENT MILEAGES WERE 70,000.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0

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