Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10585682April 30, 2014
LATCHES/LOCKS/LINKAGES
DRIVING IN MY VW JETTA 2014 SE AT THE I71 FREEWAY AT AROUND 65-70 MPH (I HAD ALREADY DRIVING FOR AROUND 40-45 MIN) AND IN THE MIDDLE OF THE HIGHWAY THE CLUSTER MARKED ME A RED LIGHT SHOWING THAT A DOOR WAS OPEN. MY WIFE FIGURED OUT THAT THE REAR LEFT DOOR WAS NOT FULLY CLOSED AND THAT AIR WAS COMING INSIDE THE CAR DUE TO THIS GAP. I WAS NEEDED TO PULL OVER TO THE SHOULDER TO CLOSE THE DOOR, AND SEEMED THAT JUST THE FIRST LATCH WAS ENGAGED, BUT NOT FULLY CLOSED. NEXT DAY MY FATHER IN LAW WAS DRIVING MY CAR, WHEN SUDDENLY IT HAPPENED EXACTLY THE SAME. WE PULLED OVER AND IT WAS HAPPENING THE SAME, IT WAS NOT FULLY CLOSED. WHEN STARTING THE CAR IN BOTH TIMES, THERE WAS NO WARNING THAT THE DOOR WAS OPEN OR ANY OTHER FAILURE. WHILE DRIVING SEVERAL MILES, THE DOOR SUDDENLY DISENGAGED. IT WAS A EXTREMELY FRIGHTENING EXPERIENCE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585690April 30, 2014
ELECTRICAL SYSTEM
KEYFOB IS NOT WORKING PROPERLY. I NEED TO BE REALLY CLOSE TO THE CAR IN ORDER TO BE ABLE TO OPEN WITH THE REMOTE CONTROL. SOMETIMES (DEPENDS ON THE PLACE, POSITION AND ANGLE) I NEED TO BE ALMOST NEXT TO THE CAR IN ORDER TO GET IT OPENED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585715April 30, 2014
ENGINE
TL* THE CONTACT OWNS 2014 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING 40-50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT A UNKNOWN SENSOR NEEDED TO BE REPLACED. NO REPAIRS WERE MADE TO THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 160 AND THE CURRENT MILEAGE WAS 210.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585627April 30, 2014
ENGINE, ELECTRICAL SYSTEM
FIRST INCIDENT: OCCURRED IN FALL 2012, EXACT DATE UNKNOWN. SLOWING TO TURN RIGHT, VEHICLE STALLED WITHOUT WARNING. POWER STEERING WAS NOT RESPONDING. IT WAS TAKEN TO DEALERSHIP THE NEXT DAY. VEHICLE WAS EVALUATED, NOTHING WAS FOUND. WE WERE TOLD THAT THEY COULD SEE SOME SORT OF POWER INTERRUPTION, BUT COULD FIND NOTHING WRONG WITH ANY OF THE SYSTEMS INVOLVED. SECOND INCIDENT: OCCURRED ABOUT 1 MONTHS AFTER FIRST INCIDENT. WHILE SLOWING TO A STOP, INTENDING TO MAKE A LEFT TURN OUT OF PARKING LOT, AGAIN VEHICLE STALLED WITHOUT WARNING. DID NOT TAKE CAR TO DEALERSHIP, AS IT HAD JUST RECENTLY BEEN EVALUATED. GAS WAS < 1/8 TANK FILLED, AND PARKING LOT EXIT WAS ON A SLIGHT DECLINE, SUSPECTED MAYBE IT WAS RELATED TO LOW FUEL, AND WE TRIED TO KEEP THE CAR ABOVE 1/4 TANK FULL AT ALL TIMES THEREAFTER. THIRD INCIDENT: OCCURRED 4/29/14. SLOWING TO PULL INTO A PARKING SPACE, AGAIN ENGINE STALLED WITHOUT WARNING. I NOTED THAT THE BATTERY INDICATOR LIGHT ON THE DASHBOARD LIT UP SLIGHTLY BEFORE OR AS CAR WAS STALLING. POWER STEERING FAILED AS WELL WHEN CAR STALLED. RADIO / HEATER / OTHER ELECTRONICS SEEMED UNAFFECTED AFTER A BRIEF FLICKER. FOURTH INCIDENT: OCCURRED ABOUT 20 MINUTES LATER ON 4/29/14. SLOWING FOR A STOP LIGHT, VEHICLE STALLED UNEXPECTEDLY. CAR IS DUE FOR INSPECTION, APPOINTMENT IN 2 DAYS. DEALERSHIP ASKED TO INVESTIGATE STALLING AS WELL. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585525April 29, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE VEHICLE HESITATED TO RESPOND TO ACCELERATION ATTEMPTS. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHO STATED THAT THE TURBO ACTUATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 09V333000 (POWER TRAIN). THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585542April 29, 2014
VISIBILITY/WIPER
DRIVERS SIDE WIPER BLADE COMPLETELY DETACHED FROM THE CAR DURING A HEAVY RAINSTORM AT LESS THAN HIGHWAY SPEEDS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585288April 28, 2014
ENGINE
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE BATTERY WARNING LIGHT ILLUMINATED FOLLOWED BY THE VEHICLE STALLING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS AWAITING DIAGNOSIS OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584888April 25, 2014
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
MY CAR HAS HAD 3 STALLS WITHIN 3 MONTHS. I TOOK IT TO THE DEALER THEY REPLACED THE THROTTLE ASSEMBLY. SINCE THEN I WAS PULLING OUT OF A PARKING SPOT AND PUT THE CAR IN DRIVE AND THE CAR STALLED. I TOOK IT TO THE DEALER AND THEY SAID THEY COULDN'T FIND ANYTHING WRONG WITH THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584891April 25, 2014
POWER TRAIN, ELECTRICAL SYSTEM
CAR WOULD NOT MOVE FORWARD OR BACKWARD. HAD TO TURN OFF IGNITION, THEN CAR WAS FINE. APRIL 25TH PUT CAR IN DRIVE TO ENTER STREET FROM MY DRIVEWAY AND CAR SHOT BACKWARDS. TRIED THREE TIMES AND THE SAME THING OCCURRED. HUSBAND TURNED OFF IGNITION AND RESTARTED CAR. THIS TOOK CARE OF THE PROBLEM. WE HAVE AN APPOINTMENT WITH THE DEALERSHIP ON MONDAY, APRIL 28TH CASE #[XXX]. FRANKLY, I DON'T THINK I WILL EVER AGAIN BE COMFORTABLE DRIVING THIS CAR. I WAS VERY LUCKY THIS HAPPENED IN MY DRIVEWAY AND NO ONE WAS BEHIND ME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584987April 25, 2014
SERVICE BRAKES
SECOND REPAIR: MUST REPLACE BOTH REAR BRAKE CALIPERS DUE TO THEM SEIZING UP. UNEVEN BRAKE PAD WEAR. 40% ON RIGHT REAR PAD REMAINING. 2% ON LEFT REAR PAD REMAINING. ISSUE ALSO OCCURRED UNDER WARRANTY AT 10,000 MILES. SEVERAL OTHERS REPORT THIS ISSUE OCCURRING ONLY TO THE LEFT REAR PAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585006April 25, 2014
ENGINE, FUEL SYSTEM, DIESEL
WENT TO PASS A VEHICLE AND I FELT A SURGE THEN A SIREN SOUND STARTED COMING FROM THE RIGHT SIDE OF ENGINE. WAS TOLD BY DEALERSHIP IT WAS A VACUUM ISSUE AND IT WAS SAFE TO DRIVE. WHEN I GOT TO DEALERSHIP THEY TOLD ME IT WAS A BLOWN TURBO. WONDERING IF THIS IS TIED TO THE INCIDENT I HAD WITH THE HIGH PRESSURE FUEL PUMP FAILING AROUND 100K. TOO MANY MAJOR CATASTROPHIC ISSUES WITH THIS CAR. I'VE BEEN QUOTED 15,000 FOR REPAIRS ON A CAR I'M STILL MAKING PAYMENTS ON AND ONLY COST 28K TO BEGIN WITH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584169April 22, 2014
FUEL SYSTEM, DIESEL
DRIVING ON SURFACE STREET AT APPROXIMATELY 40 MPH. IN 2011 JETTA SPORTWAGEN TDI WITH ONLY 23000 MILES ."SERVICE NOW! " WARNING CAME ON AND CAR IMMEDIATELY STALLED IN THE MIDDLE OF TRAFFIC AND WOULD NOT RESTART. HAD TO BE TOWED TO VW DEALER, HAS BEEN THERE 5 DAYS SO FAR WAITING FOR HIGH PRESSURE FUEL PUMP REPLACEMENT. FROM INVESTIGATION, THIS IS NOT AN OBSCURE EVENT, IS KNOWN TO OCCUR WITH THIS MODEL AND YEAR TDI (DIESEL) ENGINES. IF THIS OCCURRED ON A HIGH SPEED FREEWAY, I COULD HAVE EASILY BEEN STRUCK AND KILLED WHEN CAR SUDDENLY STOPPED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584319April 22, 2014
STEERING, ELECTRONIC STABILITY CONTROL (ESC), STRUCTURE:BODY
CAR WAS ONLY UNDER MY POSSESSION FOR ONE YEAR AND SEVEN MONTHS... IT WAS LEASED BRAND NEW . 3/25/14-WHEN GOT INTO THE CAR TO GO TO WORK, CAR WOULD NOT START. DISCOVERED IT HAD NO BATTERY POWER. HORN STOPPED WORKING. PREVIOUS TO THIS, WEEK BEFORE THERMOSTAT LIGHT WAS GOING ON AND OFF. CAR WAS AT 14,030 MILES. VOLKSWAGEN ROADSIDE ASSISTANCE CAME AND BROUGHT VEHICLE TO NEAREST SERVICE CENTER WHICH IS ACTUALLY WHERE I BOUGHT THE CAR. SERVICE CENTER CONFIRMED DEAD BATTERY. THE DEALERSHIP INCLUDING THE PERSON WHO SOLD ME THE VEHICLE ATTEMPTED TO CHARGE ME $240 FOR IT AND CONSIDERED IT "WEAR AND TEAR LIKE THE TIRES," UNTIL I CALLED VOLKSWAGEN CUSTOMER SERVICE NUMBER RIGHT ON THE LOCATION WHO CONFIRMED THAT MY BATTERY WAS COVERED AT 24,000 MILES OR 2 YEARS WHATEVER CAME FIRST. VOLKSWAGEN SERVICE CENTER CONFIRMED THAT HORN WAS IN FACT INOPERABLE DUE TO BLOWN FUSE AND REPLACED IT. I WAS INFORMED BY THE SERVICE AGENT THAT THE THERMOSTAT LIGHT WAS DUE TO LOW ANTI-FREEZE AND IT WAS TOPPED OFF. IN ADDITION I REQUESTED I MULTI-POINT INSPECTION WHICH THEY CONDUCTED. SHORTLY AFTER RECEIVING THE CAR BACK ON 3/26/14, I NOTICED BY VOLTAGE ADAPTER WAS NOT WORKING. I ASSUMED IT TO BE A DEFECTIVE PHONE CHARGER SO I PURCHASED A NEW ONE. 4/8/14- I TRIED TO USE THE NEW CHARGER FOR MY PHONE IN EACH OF THE FRONT AND BACK ADAPTER SLOTS. THAT IS WHEN I REALIZED THESE WAS SOMETHING WRONG WITH MY ADAPTERS POSSIBLY AFTER THE REPLACEMENT OF THE NEW BATTERY ON 3/25/14. MY PLAN WAS TO CONTACT THE SERVICE CENTER AND SCHEDULE A CHECK UP AND HAVE THE ADAPTERS CHECKED BUT UNFORTUNATELY I NEVER WAS ABLE TO DO SO. THAT DAY I WAS INVOLVED IN A CAR ACCIDENT WHERE I WAS UNABLE TO TURN THE STEERING WHEEL INTO THE EXIT AND ENDED UP CRASHING INTO METAL GUARDRAIL.CAR HAD SHUT OFF AND. AIRBAG DEPLOYED. CAR WAS RULED AS A TOTAL LOSS. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10584337April 22, 2014
POWER TRAIN
AFTER SITTING IN TRAFFIC AND DRIVING AT LOW SPEEDS THE CAR SUDDENLY WILL SLIP OUT OF GEAR. THE ENGINE RACES AND I AM STUCK IN FIRST. I HAVE TO CONTINUE TO DRIVE AT HIGH RPMS IN 1ST JUST TO GET HOME. IT HAPPENED INTERMITTENTLY AT FIRST, BUT NOW IT HAPPENS DAILY IN TRAFFIC. I TOOK IT VOLKSWAGEN AND THEY SAY NOTHING IS WRONG. TOOK IT TO A TRANSMISSION SHOP AND THEY SAY THE TRANSMISSION MUST BE REBUILT FOR $6000. IF I TURN THE CAR OFF AND IT COOLS DOWN, I CAN SOMETIMES GET IT TO STAY IN GEAR. IT HAPPENED SEVERAL TIMES WHILE ACCELERATING ONTO A FREEWAY NEARLY CAUSING AN ACCIDENT BECAUSE I HAD TO QUICKLY PULL OFF THE ROADWAY. UNREAL THAT VOLKSWAGEN IS "UNAWARE" OF THIS ISSUE AND CAN'T SEEM TO REPAIR IT. PLEASE RECALL! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583941April 21, 2014
ENGINE, FUEL/PROPULSION SYSTEM
VW CORP REJECTED CATALYTIC CONVERTER REPLACEMENT WHEN WE IDENTIFIED THAT THE FLEX PIPE WAS LEAKING/LOUD AND WAS OVER THE MILEAGE WARRANTY (VW EXTENDED THE PART WARRANTY TO 10YRS OR 120K MILES) OUR CAR HAD 120,110 MILES. THERE WAS NO LOCAL VW DEALERSHIP TO ID REPAIRS NEAR WHERE I WAS WORKING. THE PART DID FAILED BEFORE THE 120K MILES; AND HAS BEEN LEAKING OR DAMAGED FOR SOMETIME. SINCE IT WARMED UP AND I HAD THE WINDOWS DOWN I WAS ABLE TO HEAR THE LEAK. THIS PART WAS REPLACED UNDER WARRANTY PREVIOUSLY AND WAS A RECALL ITEM ON THIS MODEL AND YEAR. IS THERE A "RANGE" ON MILEAGE THAT THE VW IS REQUIRED TO TAKE INTO ACCOUNT FOR TRAVEL TO NEAREST VW DEALER LOCATION FOR REPAIRS OR WRITTEN WITHIN THE CURRENT EMISSIONS WARRANTY LAW?? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584097April 21, 2014
SEAT BELTS
DRIVER'S SIDE SEATBELT LATCH BROKEN. TRIED TO BUCKLE SEAT BELT AND A PART IN SEATBELT LATCH MECHANISM BROKE OFF INSIDE. SEATBELT WILL NOT LATCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583835April 20, 2014
ELECTRICAL SYSTEM
WHEN I DROVE HOME AT 7PM ON WEDNESDAY, I STOPPED THE CAR AND SHIFTED TO PARK. BUT I COULDN'T TURN THE KEY OFF FROM IGNITION. THE KEY WAS JUST LOCKED IN THE ON POSITION AND THE ENGINE JUST KEPT RUNNING. I DROVE AROUND AND TRIED IT AGAIN. BUT I STILL COULDN'T SHUT THE ENGINE. I CALLED THE POLICE OFFICER AND MY INSURANCE COMPANY, BUT NONE OF THEM CAN HELP ME WITH THIS SITUATION. THE ENGINE KEPT RUNNING FOR AN HOUR AND ALMOST 40 MINUTES UNTIL I ACCIDENTALLY TURNED IT OFF. I WAS CALLING MY FRIEND AND TRIED IT AGAIN, AFTER ALMOST TWO HOURS IT STOPPED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583532April 18, 2014
ENGINE
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED WHILE TRAVELING APPROXIMATELY 15 MPH, THERE WAS A SUDDEN HESITATION. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583431April 18, 2014
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
ENGINE ABRUPTLY LOST ALL POWER AND TURNED OFF WHILE DRIVING DOWN THE STREET. NO WARNING LIGHTS CAME ON, AND THE CAR RESTARTED AND RAN NORMALLY FOR 6 MONTHS. THE SAME THING HAPPENED ABOUT 6 MONTHS LATER. 10 MINUTES AFTER THE SECOND EPISODE, MECHANIC WASN'T ABLE TO FIND A FAULT CODE AND DROVE IT WITHOUT THE STALL RECURRING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583330April 17, 2014
SUSPENSION
TL* THE CONTACT OWNS A 2003 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE REAR OF THE VEHICLE BEGAN SWAYING INDEPENDENTLY. THE CONTACT, WHO WAS A LICENSED MECHANIC, INSPECTED THE VEHICLE AND DISCOVERED THAT THE REAR DRIVER'S SIDE AXLE BRACKET WAS RUSTED AND BECAME FRACTURED. THE DEALER WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE HOWEVER, DECLINED TO PROVIDE THE CONTACT AN ALTERNATIVE REMEDY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 67,000. UPDATED 06/10/14*LJ UPDATED 06/13/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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