Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10592441May 19, 2014
ELECTRICAL SYSTEM
THE RADIO JUST SHUT OFF, CHECKED ALL FUSES, EVERYTHING OK. TOOK TO MECHANIC AND SAID RADIO NEEDS TO BE REPLACED. LOOKED ON THE INTERNET AND THERE HAVE BEEN MULTIPLE COMPLAINTS ABOUT THE ELECTRICAL RADIO SYSTEM FOR THE RADIO DISPLAY TOUCH SCREEN RADIO. THREE YEAR OLD CAR SHOULD NOT HAVE RADIO FAILURE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592560May 19, 2014
ELECTRICAL SYSTEM
TL * THE CONTACT OWNS A 2005 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE ELECTRIC POWER CONTROLS ON THE DRIVER'S SIDE DOOR FAILED. THE WINDOW, LIGHTING, FUEL DOOR LATCH, TRUNK LATCH, AND SIDE MIRROR FAILED TO FUNCTION AS DESIGNED DUE TO THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT, BUT THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 122,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592582May 19, 2014
AIR BAGS
WAS DRIVING AND THE AIR BAG LIGHT CAME ON. WAS GOING TO TAKE IT IN BUT THEN I GOT SIDESWIPED WHILE MY CAR WAS PARKED AND PROGRESSIVE INSURANCE CHECKED OUT MY CAR AND SAID IT WAS A WIRING HARNESS THAT WAS FAULTY. NOTICING THAT IT'S A COMMON THING NOW THAT I'M READY THIS SO WHY AREN'T THEY RECALLING IT IF IT'S A SAFETY ISSUE??? *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592595May 19, 2014
FUEL/PROPULSION SYSTEM
SUMMARY: WHILE DRIVING ON THE HIGHWAY IN THE HIGH SPEED LANE IN TRAFFIC AT NIGHT IN A UNLIT AREA OF RT 84 IN WILLINGTON CT. GOING TO PICKUP MY TEENAGE DAUGHTER AND HER 2 FRIENDS AFTER A CONCERT CAR WITHOUT WARNING LOST ALL POWER. I HAD TO NAVIGATE THROUGH 3 LANES OF TRAFFIC WITHOUT POWER STEERING OR POWER BRAKES TO THE BREAKDOWN LANE. I MADE IT TO THE BREAKDOWN LANE BUT ENDED UP CLOSE TO THE ROAD IN A RURAL DARK UNLIT PART OF THE HIGHWAY. THE CAR WOULD NOT RESTART AND HAD TO BE LEFT LEAVING ME STRANDED LATE AT NIGHT AND I AM DISABLED WITH DIABETES AND SEVERAL OTHER SERIOUS HEALTH ISSUES.I COULD FEEL MY BLOOD SUGAR WAS DANGEROUSLY LOW WITH NOTHING IN THE CAR TO STABLIZE IT. I HAD PROBLEMS CONTACTING HELP BECAUSE OF THE TIME OF NIGHT AND LACK OF CELL SERVICE IN THAT AREA. UPON FURTHER INVESTIGATION IT WAS FOUND THAT THE PROBLEM WITH THE CAR WAS THE HIGH PRESSURE FUEL PUMP EXPLODED SENDING METAL THROUGHOUT THE ENTIRE FUEL SYSTEM. I THINK IT IS UNACEPTABLE FOR THIS TO HAPPEN WITHOUT WARNING. MY DAUGHTER AND 2 FRIENDS WERE ALSO STRANDED 60 MILES AWAY IN WORCESTER MA.VW IS AWARE OF MANY THOUSAND OF THIS SAME EVENT BUT WON'T RECALL. I THINK THE NTSB SHOULD DEMAND A RECALL. I AM SURE PEOPLE HAVE DIED AND BEEN SERIOUSLY INJURED IN SIMILAR EVENTS. COST OF REPAIR $11,000.00 OR MORE TO REPLACE THE ENTIRE FUEL SYSTEM.I CALLED VWOA FOR SUPPORT AND THEY SAID THEY WOULDN'T COVER THE REPAIR. I THEN CALLED THE DEALER WHO SOLD ME THE CAR VW OF HARTFORD CT. AND THEY WERE RUDE AS THEY TOLD ME I WOULD HAVE TO PAY FOR ANY REPAIRS.I AM LOW INCOME AND WITH MY HEALTH ISSUES I THOUGHT THIS CAR WOULD OUTLIVE ME. I DON'T HAVE THE MONEY TO FIX THIS AND I SHOULDN'T HAVE TO. VW IS COVERING THESE ISSUES EVEN OUT OF WARRANTY TO QUIET THE NTSB BUT WON'T COVER MINE THE POOR DISABLED MAN. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592606May 19, 2014
FUEL/PROPULSION SYSTEM
CAR IS A DIESEL/TDI. CHECK ENGINE LIGHT CAME ON, CAR STALLED AND WOULD NOT RESTART. HAD TO BE TOWED TO DEALERSHIP. PROBLEM TURNED OUT TO BE THE HIGH PRESSURE FUEL PUMP (HPFP) AND ENTIRE FUEL SYSTEM HAD TO BE REPLACED. THIS HAS HAPPENED TWICE IN THE SAME CAR (ONCE AGAIN IN MAY OF 2014 - EXACT SAME PROBLEM). *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592224May 18, 2014
FUEL/PROPULSION SYSTEM
1WHILE DRIVING ON THE HIGHWAY IN THE HIGH SPEED LANE IN TRAFFIC AT NIGHT IN A UNLIT AREA OF RT 84 IN WILLINGTON CT. CAR WITHOUT WARNING LOST ALL POWER. I HAD TO NAVIGATE THROUGH 3 LANES OF TRAFFIC WITHOUT POWER STEERING OR POWER BRAKES TO THE BREAKDOWN LANE. I MADE IT TO THE BREAKDOWN LANE BUT ENDED UP CLOSE TO THE ROAD IN A RURAL DARK UNLIT PART OF THE HIGHWAY. THE CAR WOULD NOT RESTART AND HAD TO BE LEFT LEAVING ME STRANDED LATE AT NIGHT AND I AM DISABLED WITH DIABETES AND SEVERAL OTHER SERIOUS HEALTH ISSUES. I HAD PROBLEMS CONTACTING HELP BECAUSE OF THE TIME OF NIGHT AND LACK OF CELL SERVICE IN THAT AREA. UPON FURTHER INVESTIGATION IT WAS FOUND THAT THE PROBLEM WITH THE CAR WAS THE FUEL PUMP EXPLODED IN THE FUEL TANK SENDING METAL THROUGHOUT THE ENTIRE FUEL SYSTEM. I THINK IT IS UNACCEPTABLE AND DANGEROUS FOR THE FUEL PUMP TO EXPLODE IN A TANK OF FUEL WITHOUT WARNING. VW IS AWARE OF MANY THOUSAND OF THIS SAME EVENT BUT WON'T RECALL. I THINK THE NTSB SHOULD DEMAND A RECALL. I AM SURE PEOPLE HAVE DIED AND BEEN SERIOUSLY INJURED IN SIMILAR EVENTS. COST OF REPAIR $11,000.00 OR MORE TO REPLACE THE ENTIRE FUEL SYSTEM. UPDATED 11/24/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592154May 17, 2014
ENGINE, FUEL/PROPULSION SYSTEM
THE CAR BEGAN TO FLASH THE "GLOW PLUG" WARNING LIGHT ALONG WITH A MESSAGE "ENGINE FAULT WORKSHOP" PULLED TO THE SIDE OF THE ROAD AND ATTEMPTED TO RESTART. ENGINE WOULD CRANK BUT NOT TURN OVER. GOT THE FOLLOWING FAILURE CODES: P0087, P13E3, P2196. LOOKS LIKE THIS IS A COMMON ISSUE AND YET VW DOES NOTHING ABOUT IT. CLASS ACTION ANYONE?. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592177May 17, 2014
ELECTRICAL SYSTEM
APPROACHED A RED LIGHT - WAS 2ND CAR FROM LIGHT. JUST AS I STOPPED THE LIGHT CHANGED TO GREEN AND WHEN I STEPPED ON THE GAS TO GO THE CAR CUT OFF. THIS HAPPENED AGAIN ABOUT 5 DAYS LATER AND THEN TODAY I WAS GOING SLOWLY THROUGH A SHOPPING COMPLEX PARKING LOT AND THE ENGINE CUT OFF AGAIN. I HAD MY CAR IN FOR AN OIL CHANGE A FEW DAYS AFTER THE 2ND INCIDENT AND HAD THEM CHECK IT OUT BUT WAS TOLD EVERYTHING WAS OK. I WAS TOLD ABOUT 8 OR 9 MOS AGO THERE WAS A RECALL ON THE ECM AND THE DEALER CHECKED IT OUT AND ASSURED ME ALL WAS OK JUST LIKE THEY ASSURED ME THERE WAS NOTHING WRONG WHEN THEY CHECKED IT OUT AFTER THE CALL STALLED OUT ON ME. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588921May 16, 2014
POWER TRAIN
I WAS DRIVING ON THE FREEWAY WHEN AN ACCIDENT IN FRONT OF ME CAUSED ME TO ABRUPTLY STOP. IN ORDER FOR ME TO BACK UP AND GO AROUND, I HAD TO GET OUT THE VEHICLE AND PUSH IT BACKWARDS DURING RUSH HOUR TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588550May 15, 2014
FUEL/PROPULSION SYSTEM
CAR WAS RUNNING SMOOTH AND PARKED IN THE DRIVEWAY AND THEN WOULDN'T TURN OVER. BATTERY POWER WAS FINE, HOSES WERE FINE(VACUUM OK) AND THEN IDENTIFIED THAT FUEL MIGHT BE THE PROBLEM, USED MULTIMETER TO IDENTIFY THAT FUEL PUMP UNDER BACK SEAT WAS DEAD AND PROMPTLY ORDERED A NEW ONE AND REPLACED IT. NOT EXPECTED FOR A CAR WITH 45,000 MILES AND A 2011 DIESEL BUT THIS IS APPARENTLY A COMMON PROBLEM. HAD IT IN FOR REGULAR MAINTENANCE AT THE DEALER TOO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588348May 14, 2014
FUEL/PROPULSION SYSTEM, ENGINE AND ENGINE COOLING
I WAS IN THE DRIVE THRU OF MC DONALDS THEN CAME A TERRIBLE RATTLE FROM UNDER THE CAR, 10 SECONDS LATER THE CAR TURNED OFF. TURNED IT BACK ON AND GLOW PLUG LIGHT WAS FLASHING PARKED THE CAR IMMEDIATELY. TURNED IT BACK ON AND HAD LITTLE TO NO POWER THEN CAME TO A HALT, TRIED TO TURN IT BACK ON AND WOULD NOT START. HAD IT TOWED TO VW THERE LOOKING AT IT I'M WAITING ON A RESPONSE. THIS IS NOT SUPPOSED TO HAPPEN THIS EARLY. I ALWAYS HAD IT SERVICED AT THE DEALER. ON TIME. HELP US!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! FROM THE OTHER COMPLAINTS MY STRESS HAS HIT A LIMIT. IF IT COSTS 10K TO FIX. THEN I COULD OF BOUGHT A BMW OR WHATEVER. 24K + 10K = 34K I'M SAD :( *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588002May 13, 2014
ENGINE, POWER TRAIN
THE DIRECT SHIFT GEAR TRANSMISSION FAILED. THE CAR COULD NO LONGER GET OUT OF NEUTRAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588087May 13, 2014
FUEL SYSTEM, DIESEL, ENGINE AND ENGINE COOLING, FUEL/PROPULSION SYSTEM
I HAD WHAT APPEARS TO BE A FUEL SYSTEM FAILURE. I WAS TURNING LEFT AFTER STOPPING AT A RED LIGHT. I WAS TRAVELING AT @20 MPH. 100 YARDS DOWN THE BLOCK, THE ENGINE LOST POWER, THE CHECK ENGINE LIGHT CAME ON, AS DID THE DIESEL COIL ICON. THE CAR WAS DEAD INSTANTLY. THERE WAS NO WARNING, NO GRADUAL FAILURE, NO TIME TO GET OUT OF THE STREET. PLEASE NOTE, I HAD MY VEHICLE REGULARLY SERVICED AT THE VW DEALERSHIP, INCLUDING INSTALLING THE FUEL INTAKE COUPLING THAT WAS THE SUBJECT OF A RECALL ABOUT A YEAR AGO. THE SERVICE MANAGER SAID THERE WAS SOME BAD DIESEL GOING AROUND IN THE COUNTY WHERE I LIVE, BUT WHEN PRESSED ADMITTED THE BAD FUEL HAD NOT BEEN TRACED TO ANY PARTICULAR BRAND, BUT HAD APPEARED RANDOMLY. HE DID SAY THAT MY ENTIRE FUEL SYSTEM WOULD BE REPLACED ON VW'S DIME, EVEN THOUGH I AM LONG OUT OF WARRANTY, AND THAT IT COULD TAKE 2 DAYS TO A WEEK TO PERFORM THE SERVICE. THERE IS NOTHING ON VW'S WEBSITE ABOUT THIS PROBLEM, NOR ARE THERE REPORTS OF BAD DIESEL FUEL IN THE COUNTY. THE BLOGOSPHERE HAS REPORTS OF PROBLEMS IN THE DESIGN OF THE HIGH PRESSURE FUEL PUMP THAT CAUSES IT TO BREAK DOWN AND SHED BITS OF METAL THROUGHOUT THE FUEL SYSTEM. I AM VERY LUCKY THAT THIS HAPPENED AT 20 MPH ON A TOWN STREET IN THE MIDDLE OF THE MORNING AND NOT AT 65 MPH ON A HIGHWAY WITH LOTS OF TRAFFIC. I AM GLAD VW IS COVERING THE COST OF REPAIRS. BUT I HAVE PERSONALLY RECOMMENDED THIS OTHERWISE TERRIFIC CAR TO MANY PEOPLE, SOME OF WHOM HAVE CHOSEN TO BUY IT. I AM NOW WORRIED THAT SOMEONE MIGHT GET DEAD BECAUSE OF THIS, ESPECIALLY SINCE VW IS EVIDENTLY ONLY CORRECTING THIS DESIGN PROBLEM AFTER AN ENTIRE SYSTEM FAILURE. I AM ALSO UNABLE TO CONFIRM THAT VW ENGINEERS HAVE REDESIGNED THE FUEL PUMP THAT THEY ARE IN THEORY INSTALLING IN MY CAR AS A REPAIR. DO YOU HAVE ANY INFORMATION? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588136May 13, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2007 VOLKSWAGEN JETTA. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 40 MPH ON WET ROADWAYS, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A DIRT EMBANKMENT. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED SPINE AND NERVE INJURIES. A POLICE REPORT WAS FILED OF THE INCIDENT. THE VEHICLE WAS DESTROYED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 19,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10587745May 12, 2014
FUEL/PROPULSION SYSTEM
THE VEHICLES GLOW PLUG LIGHT STARTED FLASHING, THE CAR STARTED RUNNING SLUGGISH, I QUICKLY PULLED INTO A GAS STATION. I TURNED OFF THE CAR AND WHEN I TRIED TO RESTART IT, IT WOULD CRANK BUT NOT START. I HAD IT TOWED TO MY MECHANIC, WHO AFTER SOME INVESTIGATION DISCOVERED THE HIGH PRESSURE FUEL PUMP FAILED AND SENT METAL SHAVINGS THROUGHOUT THE FUEL SYSTEM. LINES, INTAKE, FUEL INJECTORS ALL HAVE BEEN AFFECTED. I AM BEING QUOTED SEVERAL THOUSANDS TO REPAIR. THIS SHOULD SIMPLY NOT HAPPEN, I SEE IT AS FAULTY ENGINEERING! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587672May 11, 2014
FUEL SYSTEM, DIESEL
DRIVING ON I-95 AT 70 MPH, GLOW PLUG LIGHT BEGAN TO BLINK, THEN ENGINE FAILURE LIGHT CAME ON. ENGINE BEGAN TO SLOW, TURNED ONTO NEXT EXIT AND WHEN I RELEASED THE GAS PEDAL, THE ENGINE STOPPED RUNNING. WAS ABLE TO COAST TO EDGE OF ROADWAY. TOWED TO VW DEALER IN FLORENCE, SC AND WAS TOLD I HAD FUEL PUMP FAILURE AND WOULD NEED A NEW FUEL SYSTEM COSTING BETWEEN $8,000 - $10,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587191May 8, 2014
ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL
GLOW PLUG & CHECK ENGINE LIGHTS CAME ON , ENGINE DIED 30 SECONDS LATER. WOULD NOT RESTART, TOWED TO DEALER, DIAGNOSED HPFP CATASTROPHIC FAILURE, METAL DEBRIS IN FUEL SYSTEM. WHOLE FUEL SYSTEM REPLACED, TANK THROUGH TO INJECTORS. NO WARNING OF FAULT CONDITION WITH NO TIME TO PULL OFF TO SIDE OF ROAD, LEFT STUCK IN MIDDLE OF HIGHWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587130May 7, 2014
ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL
THE CAR HAD BEEN DRIVEN ALL DAY WITH NO PROBLEMS. WE PARKED FOR ALMOST TWO HOURS AND WHEN STARTING THE ENGINE, IT SOUNDED LOUD, LIKE A TYPICAL DIESEL (OURS HAD ALWAYS BEEN VERY QUIET). DROVE OUT OF THE PARKING LOT AND MERGED ONTO THE FREEWAY. THE YELLOW GLOW PLUG LIGHT STARTED TO FLASH (ENGINE CONTROL MALFUNCTION) AND THE CAR ENGINE DIED. WE HAD TO PERFORM AN EMERGENCY MANEUVER TO PULL OVER TO THE RIGHT HAND LANE AND WERE ABLE TO COAST INTO A PARKING LOT. THE CAR WAS TOWED TO A VW DEALER. WE ARE ON VACATION AND 1,500 MILES FROM HOME. THE DEALER HAS INFORMED ME THAT THEY WILL NEED TO REPLACE THE ENTIRE FUEL PUMP AND FUEL LINE SYSTEM DUE TO FUEL CONTAMINATION(?). WE HAVE ALWAYS BEEN EXTREMELY CONSCIENTIOUS AND HAVE ONLY PURCHASED MAJOR NAME BRAND DIESEL. THE SERVICE MANAGER INFORMED ME THAT THIS HAS HAPPENED 4 TIMES IN THE LAST TWO YEARS. WE ARE ON VACATION AND 1,500 MILES FROM HOME, THE REPAIRS WILL TAKE A WEEK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586790May 6, 2014
SERVICE BRAKES
ATTEMPTED TO USE MY BRAKE PEDAL AND IT DIDN'T STOP THE CAR. UPON THE SECOND OR THIRD PUMP, IT DID FINALLY ENGAGE. THIS DELAY IN THE BRAKE CAUSED ME TO RUN A STOP SIGN. I WAS LUCKY NO ONE WAS AROUND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586818May 6, 2014
FUEL SYSTEM, DIESEL
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE AT A STOP, THE VEHICLE STALLED AND WAS UNABLE TO BE RESTARTED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DIESEL FUEL PUMP FAILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 166,798. UPDATED 06/09/14*LJ 06/13/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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