Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10583030April 16, 2014
POWER TRAIN
THERE HAVE BEEN SEVERAL TIMES IN THE PAST WHERE MY JETTA DIDN'T GO INTO GEAR. BOTH TIMES HAPPENED ON A COLD START AND DRIVING THROUGHOUT THE DAY WHILE PARKED. I PUT THE CAR IN R AND IT JUST REVS LIKE IT'S IN NEUTRAL. I SHIFTED IT TO D OR S ALL THE SAME OUTCOME; REVS LIKE IT'S IN NEUTRAL. I HAVE TO SHUT THE CAR OFF AND TURN IT BACK ON TO GET IT TO ENGAGE INTO GEAR. CHECK ENGINE LIGHT THEN LIGHTS UP. ALSO OTHER ISSUES WITH THE TRANSMISSION WHEN I COME TO A STOP, TRANSMISSION SHIFT ROUGH AND LOUD FROM 3-2-1 GEARS. SEEMS LIKE THE TRANNY IS TRYING TO FIGURE OUT TO SHIFT TO 1ST GEAR FOR LAUNCH. CAR ON 04/16/2014 IS AT GUNTHER VW IN FT. LAUDERDER GETTING INSPECTED FOR ISSUES. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579382April 12, 2014
AIR BAGS
TURNED THE KEY ON AND THE AIRBAG FAULT LIGHT ILLUMINATED AND STAYS ON I'VE TRIED TO RESET IT BUT IT WILL NOT RESET. I HAVE READ ON MANY FORUMS AND THIS SEEMS LIKE A VERY COMMON ISSUE. IT SHOULD BE LOOKED AT FURTHER CAUSE IT IS HAPPENING IN A LOT OF VEHICLES. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579237April 11, 2014
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED WHILE THE DRIVER DROVE AT 65 MPH, THE VEHICLE STALLED. THE ENGINE LIGHT ILLUMINATED WHILE THE FAILURE OCCURRED. THE VEHICLE WAS TOWED TO THE DEALER WHO DIAGNOSED THAT THE FUEL INJECTION PUMP RUPTURED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 92,846.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579265April 11, 2014
SEAT BELTS
SEATBELT ON DRIVERS SIDE, BACK SEAT, BROKE (LOCKED IN SLIGHTLY EXTENDED POSITION). VW QUOTED 380 TO FIX. SEATBELT USED TO BUCKLE A TODDLER IN TODDLER SEAT (FRONT FACING, BELT GOES OVER THE TODDLER WHILE LATCH SYSTEM HOLDS SEAT IN PLACE. CAR HAS NEVER BEEN IN ACCIDENT AND WHILE IT HAS HIGH MILES, SEATBELT USED INFREQUENTLY AS INFANT SEAT WITH LATCH WAS IN PLACE PRIOR. GIVEN AGE OF CAR (3 YEARS OLD), WE ARE ORIGINAL OWNERS, ARE CURRENT WITH ALL SERVICE THE FAILURE OF THE SEATBELT IS A SIGNIFICANT CONCERN IN A FAMILY CAR. VW FORUM RECOMMENDED WE REPORT THE FAILURE TO YOU- THANK YOU! *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578993April 10, 2014
FUEL SYSTEM, DIESEL
AS THE CAR (A 2009 VW JETTA TDI) WAS ENTERING AN INTERSECTION THE HIGH PRESSURE FUEL PUMP MALFUNCTIONED (COMPLETELY) CAUSING THE CAR TO STOP IN THE MIDDLE OF THE INTERSECTION. IT COULD NOT BE RESTARTED, WAS PUSHED TO THE SIDE OF THE ROAD AND SUBSEQUENTLY TOWED TO THE DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578444April 9, 2014
SUSPENSION
RECENTLY, I HEARD SOME BUMPING FROM THE BACK OF THE VEHICLE WHILE DRIVING. I TOOK THE CAR IN TO GET REPAIRED, AND THEY TOLD ME THAT THE COIL SPRING IN THE RIGHT REAR HAD BROKEN DUE TO CORROSION AND THAT IT NEED TO BE FIXED OR THAT SPRING COULD POP OUT WHILE DRIVING AND CAUSE THE SUSPENSION TO FAIL. THE VOLKSWAGEN MECHANIC STATED THAT THIS WAS A COMMON PROBLEM WITH THE MODEL. I HAD THE SPRING REPLACED, BUT I AM CONCERNED THAT THE OTHER SPRING MAY HAVE THE SAME FAILURE WHILE DRIVING. WITH THE VEHICLE BEING ONLY 5 YEARS OLD, I AM CONCERNED THAT THIS IS A PROBLEM FOR OTHER DRIVERS THAT DO NOT PAY AS CLOSE ATTENTION TO THE SOUNDS THEIR CARS MAKE. I BELIEVE THIS IS A SAFETY ISSUE THAT SHOULD WARRANT A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578477April 9, 2014
POWER TRAIN
AFTER FIRST STARTING THE VEHICLE AND DRIVING APPROXIMATELY 5 MINUTES OR LESS, WHEN THE VEHICLE IS AT A FULL STOP, ATTEMPTING TO ACCELERATE THE VEHICLE HESITATES FOR A LEAST 3 TO 5 SECONDS MULTIPLE TIMES BEFORE THE ENGINE ENGAGES AND THE VEHICLE STARTS TO MOVE FORWARD. THIS HAS HAPPENED ON AT LEAST 7 DIFFERENT OCCASIONS AND THE DEALER HAS INDICATED THAT THEY CANNOT REPLICATE THE PROBLEM ALTHOUGH MULTIPLE INCIDENTS HAVE BEEN REPORTED WITH THE SAME DSG TRANSMISSION ON 2014 VW JETTA DIESEL MODELS. IT FELT LIKE A CHOPPY STUTTER. IT WAS WORSE WHEN THE CAR WAS COLD BUT ALWAYS HAPPENED WHEN I WAS APPLYING JUST A SMALL AMOUNT OF PRESSURE ON THE THROTTLE. I ALSO HAVE A SIMILAR ISSUE WHEN LAUNCHING THE CAR, WHEN PUTTING THE PEDAL DOWN HARD WHEN ENTERING FAST TRAFFIC FROM A DEAD STOP. I'D HIT THE GAS AND THE WHOLE CAR WOULD HEDGE AS POWER WOULD DISAPPEAR FOR A TERRIFYING FEW SECONDS. IT WAS SOMETHING QUITE DIFFERENT THAN TURBO LAG. I HAVE A COMPLAINT INTO VW AND THEY ARE SUPPOSED TO BE WORKING WITH THE DEALER TO RESOLVE. AS OF 4/9/14, I HAVE NOT BEEN ABLE TO OBTAIN AN APPOINTMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578478April 9, 2014
EXTERIOR LIGHTING
MULTIPLE LIGHT OUT WARNING SIGNAL, APPARENTLY THE FUSE BOX MELTED. THIS SHOULD NOT HAPPEN! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578360April 8, 2014
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
2011 JETTA HAS A RECALL (11V196000) FOR ELECTRICAL/FUSE WIRING. WE HAVE ENCOUNTERED THE PROBLEM THAT THE RECALL IS 4.WE HAVE NO ALARM HORN "CHIRP" OR HORN. WE CALLED THE DEALER AND THEY SAID THAT THE RECALL DID NOT INCLUDE THE TDI MODEL YET WE ARE HAVING THE PROBLEM THE RECALL IS 4. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577893April 7, 2014
ENGINE AND ENGINE COOLING
I DRIVE A 2004 VOLKSWAGEN JETTA AND IN 2008 IT BEGAN SMELLING OF CRAYONS. THE SMELL HAS SLOWLY PROGRESSED OVER THE YEARS TO THE POINT OF NAUSEATING ME AND MY FELLOW PASSENGERS. THIS MORNING ON MY DRIVE TO WORK THE SMELL WAS SO POTENT THAT I HAD TO PULL OVER TWICE TO THROW UP. WHEN OTHER PASSENGERS ENTER MY CAR, THEY EXPERIENCE HEAD ACHES, EXTREME ALLERGY SYMPTOMS, AND SICK TO THE STOMACH FEELINGS. I'VE REACHED OUT MULTIPLE TIMES TO VOLKSWAGEN THROUGH BOTH DEALER AND CORPORATE MEDIA. DEALERSHIPS SAY THERE IS NO FIX FOR THIS SMELL (CAUSED BY AN OUTGASSING OF SOUND DEADENING MATERIAL). VOLKSWAGEN DENIES CLAIMS OF THIS BEING AN ISSUE. HOWEVER, IF YOU TYPE "MY JETTA SMELLS LIKE" INTO ANY SEARCH ENGINE IT IMMEDIATELY POPULATES WITH "CRAYONS". I AM FRUSTRATED THAT MY CAR PHYSICALLY MAKES ME SICK AND THE MANUFACTURER REMAINS PURPOSEFULLY OBLIVIOUS TO WHAT COULD ONLY BE DESCRIBED AS A DESIGN FLAW. I'M POSTING THIS CLAIM AS A PUBLIC RECORD TO A DESIGN FLAW IN OLDER MODELS OF VWS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577972April 7, 2014
TIRES, TIRES:SIDEWALL
WE HAD A TIRE FAILURE IN THE SIDEWALL ON A PROPERLY CARED FOR AND NON-ABUSED TIRE. WE NOW HAVE TWO ADDITIONAL TIRES FAILING ON OUR VEHICLE (TOTAL 3/4) WITH THE SAME DEFECT AND WE HAVE NOT DRIVEN OVER ANY POTHOLES OR OTHER ROAD DEFECTS THAT WOULD BE RESPONSIBLE FOR CAUSING THIS FAILURE. THE AUTO MANUFACTURER AND TIRE MANUFACTURER DISCLAIM ALL RESPONSIBILITY ON TIRES THAT ARE 14 MONTHS OLD AND HAVE UNDER 16,000 MILES ON THEM. THE FIRST FAILURE WAS DEEMED UNSAFE TO DRIVE AND WE WERE FINALLY GIVEN A LOANER AFTER BEING TOLD TO DRIVE ON IT FOR A WEEK. JUST OVER A MONTH AFTER ITS REPLACEMENT WE NOW HAVE TWO ADDITIONAL TIRES EXHIBITING THE SAME SIDEWALL DEFECT. ONLINE ACCOUNTS AND REVIEWS WILL SHOW THAT A GREAT NUMBER OF CONSUMERS HAVE HAD THIS EXACT SAME COMPLAINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577773April 6, 2014
VISIBILITY/WIPER, ELECTRICAL SYSTEM
WHILE DRIVING HOME AFTER A SNOWSTORM, MY WIPERS SUDDENLY STOPPED WORKING. BECAUSE OF IT, I COULD NOT CLEAN MY WINDSHIELD AND HAD TO KEEP PULLING OVER AND POURING WINDSHIELD WASHER FLUID DOWN MY FRONT WINDOW SO THAT I COULD SEE. IT IS VERY DANGEROUS IN MAINE IN THE WINTER TIME TO HAVE THIS HAPPEN AS WE OFTEN ENCOUNTER WET/SNOWY ROADS AND YOU MUST DEPEND ON YOUR WINDSHIELD WIPERS AND FLUID SYSTEM TO WORK PROPERLY AND KEEP YOUR WINDSHIELD CLEAR. I TOOK MY CAR INTO THE VW DEALER (O CONNORS IN AUGUSTA MAINE). . THEY DETERMINED THERE WAS NO POWER COMING OUT OF THE WIPER SWITCH TO THE PUMP. FIRST THEY REPLACED THE WIPER/WASHER SWITCH WHICH DID NOT FIX THE PROBLEM. THEN THEY HAD IT FOR ANOTHER FULL DAY AND DETERMINED THE "BODY CONTROL MODULE" WAS NOT WORKING. THEY HAD TO ORDER THE PART. IT COST $1041 DOLLARS TO REPLACE THE MODULE, PART # 5CO-937-087-E-Z09 CONTROL UNIT. WHEN I FINALLY PICKED IT UP I WAS TOLD THAT 5 OTHER VW OWNERS HAD THEIR CARS IN FOR THE SAME EXACT PROBLEM THAT WEEK. ONE OWNER WAS STANDING THERE IN THE CUSTOMER SERVICE AREA AND HE TOLD ME THE SAME THING HAPPENED TO HIS 2013 JETTA. THE SHOP REP SAID THEY WERE SEEING A LOT OF THESE SINCE THE COLD WEATHER SET IN. MY CAR IS IN EXCELLENT CONDITION AND WAS ONLY 20 MONTHS OLD WHEN THIS HAPPENED. THERE HAS GOT TO BE A MAJOR DEFECT FOR THIS MANY NEW CARS TO HAVE THIS HAPPEN TO THEM. I WISH YOU WOULD INVESTIGATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577550April 5, 2014
ELECTRICAL SYSTEM
WIRE HARNESS IN BOTH FRONT DOORS ARE BROKEN DUE TO SHORT WIRES AND THE PURGE VALVE IS ALSO BROKEN AND THE OVER HEAD LIGHT IS FAULTY AND I FEEL LIKE THE 2005 -2006 VOLKSWAGEN JETTA 2.5 SHOULD BE RECALLED DUE TO FAULTY WIRING IN THE VEHICLE AND VOLKSWAGEN IS AWARE OF THE PROBLEM BUT WILL NOT RESOLVE THE ISSUE AND I THINK THEY SHOULD AT LEAST FIX THE PROBLEM FOR THE CONSUMER. I HOPE SOMEONE INVESTIGATE THIS ISSUE ASAP!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577301April 4, 2014
ENGINE, POWER TRAIN
UPON TAKE OFF THE CAR JERKS, AND U DRIVE THE CAR ON INTERSTATE UNDER CRUISE CONTROL THE CAR JERKS MULTIPLE TIMES, THE 1ST INCIDENT AND THEN HERE RECENTLY, DRIVING DOWN THE INTERSTATE AT NORMAL RATE OF SPEED CAR JERKS WITHOUT WARNING AND GIVING GAS AT PASSING A VEHICLE ON INTERSTATE IT WILL JERK AND ACT LIKE IT WILL NOT GO WILL JERK AND JERK LIKE IT IS NOT GETTING GAS AND I HAD A FULL TANK SO I HAVE TOOK THE CAR IN NUMBER OF TIMES AND SAYS CAN'T FIND PROBLEM AND THE REPRESENTATIVE WILL DRIVE THE CAR AND NEVER HAPPENS WITH THEM I AM ABOUT READY TO GIVE CAR BACK THIS ISSUE HAS BEEN GOING ON TOO LONG, THE CAR DOES THIS WITH NO WARNING AND IT WILL SCARE U IT JERKS SO HARD I HAVE BY NOW GOT USED TO THIS BUT I AM SICK OF IT AND NEEDS TO BE RESOLVED I OWNED A 2011 JETTA WITH NO PROBLEMS EVER SINCE I HAVE HAD THIS ONE THIS INCIDENT HAS HAPPENED AND NOBODY KNOWS WHAT IT IS!! MAYBE YA CAN HELP PLEASE!! I HAVE BEEN SITTING AT THE DEALERSHIP LETTING THEM CHECK IT OUT FOR THE ISSUE AND HAVE HEARD OF OTHERS BUT NO ONE HAS REPORTED IT THIS COULD BECOME A ISSUE IF THE CAR DOES NOT GO UPON ACCELERATION COULD CAUSE AN ACCIDENT OR DEATH!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577275April 3, 2014
FUEL SYSTEM, DIESEL, FUEL/PROPULSION SYSTEM
DRIVING AT APPROXIMATELY 65 MPH ON THE INTERSTATE ON THURSDAY MARCH 27, 2014, THE CAR BEGAN TO FLASH THE "GLOW PLUG" WARNING LIGHT ALONG WITH A MESSAGE "ENGINE FAULT WORKSHOP". AT THIS POINT IN TIME THE CAR WOULD ONLY DO ABOUT 50 MPH ON THE INTERSTATE FOR ABOUT 2 MORE MILES UNTIL I FOUND A SAFE LOCATION TO PULL OFF THE INTERSTATE. THE CARS ENGINE STALLED AS I WAS MAKING MY WAY OFF THE ROAD. I WAS UNABLE TO GET THE CAR TO START AGAIN. THE CAR WAS TOWED THE SAME DAY TO A LOCAL GARAGE OF MY CHOICE. THE TECHNICIANS TOOK FIVE DAYS TO DIAGNOSE THE PROBLEM, WHICH WAS DETERMINED TO BE A FAILED HIGH PRESSURE FUEL PUMP. I WAS TOLD THE ENTIRE FUEL SYSTEM MUST BE REPLACED IN ORDER FOR THE CAR TO RUN PROPERLY, DUE TO THE FACT THAT THE ENTIRE FUEL SYSTEM GETS CONTAMINATED WITH TINY METAL SHAVINGS WHEN THE PUMP FAILS, THE COST WAS ESTIMATED AT $8000-$10000 FROM A LOCAL VW DEALER. I CALLED THE DEALER AND EXPLAINED THE PROBLEM, THEY TOLD ME THEY ARE AWARE OF THIS ISSUE ON SOME MODELS BUT THERE ARE CURRENTLY NO RECALLS, SO NOTHING WOULD BE COVERED UNDER A WARRANTY. I AM NOT HAVING THE CAR FIXED DUE TO THE FACT THAT I DON'T HAVE THAT KIND OF MONEY AND THE CAR ITSELF IS ONLY VALUED AT AROUND $14000. MY CHOICES ARE TO LET THE BANK REPO MY CAR AND RUIN MY PERFECT CREDIT THAT I HAVE BEEN BUILDING FOR 15 YEARS, OR KEEP PAYING THE $350 A MONTH FOR A CAR THAT DOESN'T RUN FOR THE NEXT 4 YEARS. IT IS A CRIME THAT VW IS AWARE OF THIS BUT ARE CONTINUING TO ROB US UNFORTUNATE PEOPLE THAT OWN THESE CARS BECAUSE THEY WILL NOT ISSUE A RECALL OR COVER REPAIR BILLS. THANK YOU FOR YOUR TIME ON THIS SUBJECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577100April 3, 2014
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE AIR BAG LIGHT SENSOR CONTINUED TO ILLUMINATE AT RANDOM. THE WARNING SENSOR INDICATED THAT THE AIR BAG WAS TURNED OFF. THE CONTACT EXPERIENCED DIFFICULTY WHEN TURNING THE KEY IN THE IGNITION MULTIPLE TIMES AT RANDOM. THE KEY ALSO BECAME STUCK IN THE OFF POSITION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE MORE THAN ONCE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576943April 2, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2006 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE SUDDENLY DECELERATED. THE VEHICLE WAS TOWED TO THE DEALER, WHO REPLACED THE "MECHAERON". THE MANUFACTURE WAS MADE AWARE OF THE FAILURE HOWEVER, DECLINED TO PROVIDE A REMEDY TO FIX THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 192,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577009April 2, 2014
FUEL SYSTEM, DIESEL
HIGH PRESSURE FUEL PUMP FAILED WHILE DRIVING ON THE FREEWAY. THIS IS THE DIESEL MODEL OF THE CAR. TDI TRIM. THE CAR SUDDENLY AT 65 MILES PER HOUR GAVE A FAILURE/WORKSHOP ERROR. TRAFFIC SLOWED DOWN AND NEEDED TO BRAKE. WHEN TRAFFIC PICKED UP, THE CAR WAS NOT ABLE TO ACCELERATE AS QUICKLY, BARELY GAINING 1MPH A SECOND. THE CAR WENT INTO LIMP MODE WITH A MAX SPEED OF 40 MPH. TOOK THE CAR TO DEALER AND WAS DIAGNOSED WITH A HIGH PRESSURE FUEL PUMP FAILURE, REQUIRING THE ENTIRE FUEL SYSTEM FLUSHED AND EVERYTHING NEAR AND AHEAD OF THE FUEL PUMP TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576188April 1, 2014
ELECTRICAL SYSTEM
ALTERNATOR FAILED WITHOUT WARNING ON 2009 JETTA WITH 2.5 LITER ENGINE. VEHICLE HAD ABOUT 64,000 MILES ON IT AT TIME OF ALTERNATOR FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576291April 1, 2014
SEATS
BOTH FRONT SEAT HEATERS ON ANY SETTING ARC AND HAVE BURNED MULTIPLE HOLES ON THE OUTER LOWER SEAT UPHOLSTERY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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