Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10597341June 10, 2014
ENGINE
SUNRISE V.W. HAD MY 2009 JETTA TDI IN THEIR SHOP YESTERDAY, AND AFTER DIAGNOSTICS INFORMED ME THAT I NEEDED BOTH COOLING FANS, AND THE INTAKE MANIFOLD REPLACED. I HAVE GEICO MECHANICAL BREAK DOWN INSURANCE. THE ADJUSTER ONLY APPROVED THE REPLACEMENT OF THE COOLING FANS. ON THE WAY HOME MY CHECK ENGINE LIGHT CAME ON, I HEARD A POP SOUND FROM THE ENGINE, AND LOST ALL OF THE CARS POWER. THIS LOSS OF POWER HAPPENED WHILE TRAVELING IN TRAFFIC AT ABOUT 30 MPH. I BELIEVE THE INTAKE MANIFOLD FAILED, AND CAUSED THE LOSS OF ENGINE POWER. THE CAR WAS THEN TOWED BACK TO SUNRISE V.W. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597417June 10, 2014
ENGINE, VEHICLE SPEED CONTROL
STOPPED FOR PEDESTRIAN CROSSING THE STREET, NORMAL STOP, TOOK MY FOOT OFF THE BRAKE, STEPPED ON THE GAS AND NOTHING! CAR STALLED AND I COULD NOT MOVE. TRAFFIC WAS BACKING UP BEHIND ME AND THE CAR WOULDN'T MOVE. PUT IT IN PARK, TURNED IT OFF AND ON, AFTER TWO MINUTES IT FINALLY WORKED WHEN I STEPPED ON THE GAS. DID THE SAME THING ABOUT TWO WEEKS LATER...TWICE IN ONE DAY! TOOK IT TO THE DEALER THE SAME DAY IT HAPPENED FIRST, TOLD ME I HAD AN ENGINE SOFTWARE RECALL, SPENT TWO HOURS AT THE DEALER. THEY TOLD ME IT WAS "FIXED." TWO WEEKS LATER, AT A STOP SIGN AND THEN A RED LIGHT, DID THE SAME THING. BROUGHT IT TO ANOTHER DEAL THAT NIGHT, WHO TOLD ME THERE WAS NO LOANER CARS AVAILABLE, TOOK THE CAR FOR THREE DAYS! THEY CALLED BACK AND SAID THEY COULD NOT RECREATE THE PROBLEM, THEREFORE THEY WERE GIVING ME BACK THE CAR. I DON'T FEEL SAFE!! HAVE HAD NUMEROUS OTHER PROBLEMS WITH THE CAR SINCE OCTOBER 2013, HAS BEEN IN THE SHOP 8 TIMES IN 6 MONTHS.... NOW AFFECTED BY THE O-RING RECALL! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597230June 9, 2014
SEAT BELTS
THE REAR CENTER SEAT BELT IS LOCKED AND WILL NOT RELEASE. THE VEHICLE WAS NOT IN AN ACCIDENT AND NOW THE VEHICLE CANNOT SAFETY CARRY 5 PASSENGERS. I AM SURE THIS IS A SAFETY ISSUE AND NEEDS TO BE ADDRESSED SINCE THE SAFETY SYSTEM SHOULD NEVER FAIL FOR ANY REASON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596790June 7, 2014
FUEL SYSTEM, DIESEL
MY 2010 JETTA SPORTSWAGEN TDI DIESEL STALLED WHILE MOVING FROM A DRIVEWAY ONTO A RESIDENTIAL STREET. THERE WAS NO WARNING OF IMMINENT DISABLEMENT EXCEPT FOR A 5 SECONDS OF ENGINE "SPUTTER". THE WEATHER WAS WARM AND DRY, AND THE BATTERY HAD JUST BEEN REPLACED. THE VEHICLE WAS TRUCKED TO THE VW DEALERSHIP IN CERRITOS CA. THE SERVICE MANAGER SEEMED TO SENSE THE NATURE OF THE PROBLEM, AND THE CAR WAS INSPECTED BY A VWOA REPRESENTATIVE ON THE FOLLOWING BUSINESS DAY. METAL CONTAMINATION WAS FOUND IN THE FUEL SYSTEM. THE FUEL SYSTEM WAS REPLACED, INCLUDING THE FUEL PUMP, AFTER ONE EXTRA DAY OF WAITING FOR THE DELIVERY OF THE NECESSARY PARTS. ALTHOUGH THE VEHICLE WAS OUT OF WARRANTY, VWOA APPROVED THE REPAIR AT THEIR EXPENSE. I FEEL THAT THIS TYPE OF ABRUPT ENGINE FAILURE IS A SERIOUS SAFETY ISSUE THAT COULD HAVE CAUSED A CRASH IF IT OCCURRED ON A MORE HEAVILY TRAVELED ROADWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596694June 6, 2014
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2001 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE TRAVELING 25 MPH, THE DRIVERS SIDE DOOR INDICATOR SOUNDED THROUGHOUT THE VEHICLE AND THE DRIVERS SIDE DOOR AJAR WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE CONTACT MENTIONED THAT WHEN ACTIVATING THE HEADLIGHTS THERE WOULD BE AN ABNORMAL NOISE. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS DIAGNOSED THAT THE DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000 AND THE CURRENT MILEAGE WAS 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596337June 5, 2014
ELECTRONIC STABILITY CONTROL (ESC)
WHEN DRIVING UP A STEEP, SNOWY HILL WITH STUDDED SNOW TIRES, THE ELECTRONIC STABILITY CONTROL FUNCTION IMPROPERLY REGULATED THE WHEEL CONTROL AND SPEED. I WAS UNABLE TO DRIVE UP THE HILL AS A RESULT OF MY TIRES CONTINUOUSLY LOCKING UP, DISABLING ANY FORWARD MOTION. WHEN THIS ESC CONTROL PREVENTED ME FROM DRIVING UP THE HILL, I WAS FORCED TO RETREAT FROM MY DESTINATION, DRIVING IN, WHAT I CONSIDERED TO BE, MORE HAZARDOUS CONDITIONS. SEVERAL VEHICLES WITH TWO-WHEEL DRIVE WERE ABLE TO SURMOUNT THIS HILL. THIS HAS HAPPENED SEVERAL TIMES OVER THE LIFE OF MY CAR. PLEASE NOTE, THIS REPORT IS FOR A 2013 JETTA TDI SEDAN, WHICH DOES NOT HAVE A ESC BUTTON FOR OPTIONAL ESC USE. ALL OTHER JETTA MODELS INCLUDE AN ESC BUTTON TO GIVE THE DRIVER AN OPTION TO DISABLE THE ESC CONTROLS DURING HAZARDOUS CONDITIONS. THIS IS NOT AN OPTION FOR THE 2013 JETTA TDI SEDAN. WHEN I QUERIED THE MANUFACTURER, THEY INFORMED ME THAT INSTALLING AN ESC OPTIONAL BUTTON WAS NOT ALLOWED IN THIS MAKE AND MODEL OF CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596237June 4, 2014
ELECTRICAL SYSTEM, AIR BAGS
THE DRIVER SIDE DOOR WIRING HARNESS HAS FAILED AND WITH IT THE DRIVER SIDE CONTROLS DO NOT WORK. THE DOOR WILL NOT LOCK, THE WINDOW WILL NOT ROLL DOWN, THE GAS CAP RELEASE DOES NOT WORK AND THE TRUNK RELEASE DOES NOT WORK. IT ALSO SEEMS TO HAVE CAUSED A SHORT THE REAR DRIVER SIDE DOOR AS THE WINDOW IS STUCK DOWN AND WILL NOT ROLL UP. THE AIRBAG LIGHT ALSO CAME ON. I HAVE CHECKED ALL FUSES AND HAVE FOUND NO PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596046June 4, 2014
ENGINE
WAS DRIVING DOWN THE ROAD, WHEN MY JETTA LOST COMPLETE POWER. I MANAGED TO STEER OF THE ROAD, PUT VEHICLE IN PARK AN TURNED THE KEY OFF, THEN SMOKE STARTED POURING OUT FROM UNDER MY HOOD. RAISED THE HOOD TO ONLY SEE FLAMES! THANK GOD A GENTLEMAN STOPPED AN HAD GALLON OF WATER. HAD THE VEHICLE TOWED TO MY HOUSE(3 MILES) AN THERE IT SITS! MOST THE DAMAGE IS CONTAINED TO THE TOP OF THE MOTOR ON THE DRIVERS SIDE. THE CAR WASN'T EVEN OVER HEATING!! THE ONLY ISSUE IV HAD IN THE YEAR IV OWNED IT IS THE TRANSMISSION SEEMED TO NOT GO PAST THIRD GEAR, WHICH CAUSED THE RPM TO RISE, OF COURSE... HONESTLY ,JUST THANKFUL A STRANGER STOPPED...SIGNED, WITH OUT A CAR. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10595735June 3, 2014
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
ON THURSDAY, MAY 29TH, I WAS DRIVING MY 2014 VW JETTA HYBRID SEL PREMIUM (~165 MILES ON ODOMETER) WHEN THE EPC AND BATTERY LIGHT CAME ON THE DASH. AT THE SAME TIME, THE GAS ENGINE SHUT OFF. I WAS ABLE TO GET THE VEHICLE TO RESTART. SAME ISSUE HAPPENED TWO ADDITIONAL TIMES BEFORE I GOT THE VEHICLE TO THE DEALERSHIP THE NEXT MORNING. I PICKED UP THE VEHICLE MONDAY, JUNE 2ND, FROM THE DEALERSHIP (~387 MILES ON ODOMETER) STATING THAT THE VEHICLE WAS IN WORKING ORDER AND THEY COULD NOT GET THE PROBLEM TO DUPLICATE. THE DEALERSHIP PUT APPROXIMATELY 200 MILES ON THE NEW VEHICLE TO DIAGNOSE IT. ABOUT AN HOUR AFTER PICKING UP THE VEHICLE (~393 MILES ON ODOMETER), THE VEHICLE DID THE EXACT SAME THING, EXCEPT THIS TIME I WAS IN A PARKING LOT. THE VEHICLE IS BACK AT THE DEALER AND THEY ARE HAVING AN ENGINEER COME AND DIAGNOSE THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595750June 3, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
BOTH OF MY LOW BEAM LIGHTS WENT OUT AT THE SAME TIME WHILE DRIVING AT NIGHT AND MY CAR WOULD NOT TURN OFF. MY CAR WAS RUNNING AND COULD NOT BE TURNED OFF.. THE CAR HAD TO BE TAKEN TO THE DEALERSHIP TO TURN OFF THE CAR. IF THE DEALERSHIP HAD BEEN CLOSED OR THE CAR REQUIRED GAS OR I WAS TRAVELING OUT OF TOWN. I WOULD NOT HAVE ANY RECOURSE BUT TO RUN THE CAR UNTIL IT CUT OFF BUT STILL THE KEYS WOULD BE STUCK IN THE IGNITION. BOTH INCIDENT ARE VERY SERIOUS SAFETY CONCERNS..THE IGNITION LOCK HAD TO BE REPLACED AND BOTH LIGHTS HAS TO BE REPLACED AFTER ONLY 42, 000.. THIS IS NOT ROUTINE MAINTENANCE. THESE ARE BOTH SERIOUS CONCERNS THAT MUST BE ADDRESSED. VW CUSTOMER CARE REFUSE TO STAND BEHIND ITS PRODUCT AND COST WAS OUT OF POCKET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595832June 3, 2014
ENGINE AND ENGINE COOLING
WHILE DRIVING WITH THE AIR-CONDITIONING RUNNING THERE WAS FOAM COMING OUT OF THE AIR VENTS, HITTING THE FACE AND EYES AND CAUSING A NEAR MISS ON THE HIGHWAY. THE PROBLEM HAS SINCE WORSENED AND FOAM GETS ALL OVER YOUR CLOTHES AND IN YOUR CAR. THE PROBLEM HAS GONE SO FAR THAT THE AIR BLEND IS AFFECTED. THE AIRFLOW COMES FROM ALL VENTS REGARDLESS OF WHAT SECTION YOU HAVE SELECTED. CONTACTED VOLKSWAGEN OF AMERICA AND THEY ARE SAYING THAT THERE IS NO DANGER AND NO REASON FOR A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595643June 2, 2014
ELECTRICAL SYSTEM
PARKED CAR RADIO WAS WORKING, GOT BACK IN AND THE ENTIRE RADIO AND EVERYTHING CONNECTED TO IT STOPPED WORKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595296May 31, 2014
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
I DROPPED MY 2010 VOLKSWAGEN JETTA TDI SPORTS WAGON TO MY DEALER TO HAVE A FRONT END ALIGNMENT ON MAY 30, 2014. MY CAR WENT IN WITH A PERFECTLY GOOD WORKING RADIO, I WENT TO PICK UP MY CAR ON MAY 31, 2014, THE RADIO WAS DISPLAY AND CONTROLS WERE NOT WORKING, I DID NOT LEAVE THE DEALER'S LOT. I PROMPTLY WENT BACK INSIDE TO TELL THEM THAT THE RADIO WAS NOT WORKING AND THAT I FOUND IT TO BE ODD THAT THE RADIO WAS NOT WORKING WHEN IT CAME IN WITH A PERFECTLY GOOD WORKING RADIO. THEY KEPT THE CAR AND SAID THEY WILL DO A DIAGNOSTIC TEST ON IT. WHEN THEY CALLED ME BACK THEY SAID THAT THEY WERE ABLE TO GET THE RADIO TO WORK FOR A SHORT TIME THEN IT WENT DEAD AGAIN. THE SERVICE PERSON PROCEEDED TO TELL ME THAT I NEEDED A NEW RADIO FOR $1100.00. THIS SEEMS ABSOLUTELY ABSURD THAT A RADIO WOULD FAIL AFTER 3 YRS. I AM WONDERING IF THERE HAS BEEN ANY OTHER COMPLAINTS REGARDING RADIOS IN 2010 VOLKSWAGENS? I WENT ON LINE AND THERE SEEMS TO BE COMPLAINTS, BUT WHO KNOWS IF THEY ARE VALID OR NOT. I AM PICKING MY CAR UP TODAY FROM THE DEALER WITHOUT THE WORKING RADIO SINCE I WILL NEED MY CAR FOR TRANSPORTATION. I WOULD APPRECIATE ANY HELP OR ADVICE THAT YOU CAN GIVE ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596119May 30, 2014
POWER TRAIN, UNKNOWN OR OTHER
VW JETTA REVERSE / FORWARD ACTION ERROR. MALFUNCTION OF CAR ELECTRONICS / MECHANICS CAUSING SUDDEN ACCELERATION AND SURGING.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10594754May 29, 2014
AIR BAGS, ELECTRICAL SYSTEM
THE AIRBAG LIGHT CAME ON ONE DAY WHILE DRIVING. PULLED OVER AND SHUT CAR OFF THEN RESTARTED AND LIGHT STAYED ON. LOOKED LIGHT UP IN MANUAL AND IT STATES THERE IS A PROBLEM WITH THE AIRBAG SYSTEM AND THEY MAY NOT DEPLOY IN AN ACCIDENT. THIS CONCERNS ME AS A MAJOR SAFETY ISSUE. SECONDLY MY PASSENGER SIDE DOOR LOCK FAILS TO LOCK OR UNLOCK INTERMITTENTLY. AS A RESULT I HAVE TO LEAVE MY CAR UNLOCKED AT TIMES SINCE THERE IS NO WAY TO LOCK THE DOOR MANUALLY. ALSO IS A SAFETY CONCERN IF THE DOOR WON'T UNLOCK IN A CRASH SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594818May 29, 2014
ENGINE, VEHICLE SPEED CONTROL
ACCELERATING UP FROM A STOP SIGN VEHICLE WOULD NOT SHIFT. PUSHED ON ACCELERATOR AND VEHICLE LOST ALL POWER AND WENT INTO LIMP MODE. COULD HAVE RESULTED IN ACCIDENT IF I HAD BEEN MERGING ON A VERY BUSY HIGHWAY. HAD VEHICLE TOWED TO DEALERSHIP AND THEY FOUND A ENGINE CODE BUT ARE UNABLE TO DUPLICATE AND WANT TO RETURN VEHICLE BACK TO ME WITHOUT RESOLVING DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594850May 29, 2014
FUEL SYSTEM, DIESEL
WHILE DRIVING, A WARNING MESSAGE BRIEFLY APPEARED STATING ENGINE MANAGEMENT MALFUNCTION FOLLOWED BY A BLINKING HEAT COIL LIGHT. THE MANUAL SAID TO TAKE TO REPAIR STATION AS SOON AS POSSIBLE, BUT WITHIN 1 MILE THE JETTA TDI LOST POWER, MY CAR ALMOST STOPPING AND EVENTUALLY LOSING ALL POWER. LUCKILY I WAS NOT ON THE FREEWAY WHERE THIS WOULD HAVE BEEN VERY DANGEROUS, AND I WAS ABLE TO PULL TO THE SIDE OF A COUNTRY ROAD, CALLING FOR A TOW TRUCK. ANALYSIS FOLLOWING INSTRUCTIONS ON A VW SERVICE BULLETIN SHOWS THE PRIMARY FUEL PUMP THAT SUPPLIES THE SYSTEM FAILED AND THE VANE PUMP RELEASED METAL INTO THE ENTIRE FUEL SYSTEM, GETTING PAST THE FILTER (ANOTHER DEFECT?) AND GOING ALL THE WAY TO THE INJECTORS. THE ENTIRE SYSTEM EXCEPT THE GAS TANK WILL NEED TO BE REPLACED. VW SAYS THIS $7000 REPAIR IS NOT UNDER WARRANTY. VW SHOULD HAVE RECALLED THE FAULTY FUEL PUMP AND FAULTY FILTER THAT ALLOWED THE METAL TO CONTINUE INTO THE ENTIRE SYSTEM. I AM BEING TOLD THAT ONE DEALERSHIP IS HANDLING 2-3 OF THESE CASES A WEEK! I FIND ON THE INTERNET THAT THIS HAS CAUSED ACCIDENTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594946May 29, 2014
EXTERIOR LIGHTING:BRAKE LIGHTS, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
TL* THE CONTACT OWNS A 2006 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE PULLED OVER BY A POLICE OFFICER, SHE WAS MADE AWARE THAT THE THIRD BRAKE LIGHT FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE WINDOW DEFROSTER AND THIRD BRAKE LIGHT FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594975May 29, 2014
ELECTRICAL SYSTEM
FACTORY RADIO STOPPED WORKING SUDDENLY. NO INDICATION OF A PROBLEM PREVIOUSLY. REPAIR REQUIRED REPLACEMENT OF HEAD UNIT AT AN EXPENSE OF $600 PLUS LABOR (FACTORY REFURBISHED). HAVE NOT EXPERIENCED A PROBLEM LIKE THIS WITH PREVIOUSLY OWNED VEHICLES, SEVERAL OF WHICH ARE 15+ YEARS IN AGE. TRIED TO CONTACT VOLKSWAGEN USA, BUT TWO EMAILS HAVE GONE UNANSWERED. A QUICK INTERNET SEARCH INDICATES THIS IS NOT AN ISOLATED INCIDENT, AS SEVERAL OTHERS HAVE EXPERIENCED THE SAME PROBLEM. AS THE RADIO IS TIED TO THE BLUETOOTH IN THE CAR, HANDS FREE PHONE OPERATION IS COMPROMISED WITHOUT FACTORY RADIO WORKING. HANDS FREE PHONE USE IS REQUIRED IN NEIGHBORING STATE OF MD THROUGH WHICH MY TRAVELS TAKE ME OFTEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595004May 29, 2014
EQUIPMENT:ELECTRICAL
RADIO AND HANDSFREE BLUETOOTH SYSTEM STOPPED WORKING. DEALERSHIP RECOMMENDED CALLING VW CUSTOMER SERVICE. CONTACTED CUSTOMER SERVICE ONLY TO BE TOLD NOTHING THEY COULD DO. I FEEL THIS IS A SAFETY CONCERN REGARDING ABILITY TO USE HANDSFREE CAPABILITY. WITH VERY LITTLE RESEARCH IT APPEARS THIS IS A COMMON PROBLEM AND COMMON RESPONSE TO IT BY VW. IF THEY KNOWINGLY INSTALLED DEFECTIVE COMPONENTS THEY SHOULD BE RESPONSIBLE FOR MAKING THINGS RIGHT. I HAVE HAD SEVERAL OTHER RECALLS ALREADY FOR THIS VEHICLE AND FEEL THIS MAY BE APPROACHING "LEMON" STATUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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