Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10914204October 6, 2016
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
JUST SECONDS AFTER THE EPC LIGHT CAME ON (I DIDN'T KNOW WHAT IT MEANT) MY BRAKES WENT OUT. THE BRAKE PEDAL WAS STIFF AND MY CAR HAD NO RESPONSE IN SLOWING DOWN. LUCKILY I HAD BEEN IN A POSITION WHERE THERE WAS TIME AND SPACE TO REACT AND TO SLOW DOWN USING THE E BRAKE. JUST MINUTES EARLIER I HAD BEEN ON THE HIGHWAY, AS WELL AS IN SOME CITY TRAFFIC - IF I LOST MY BRAKES AT ANY OTHER MOMENT THINGS COULD HAVE BEEN DEADLY. VW ENDED UP SWAPPING OUT THE ENTIRE ENGINE. THE CAMSHAFT HAD BROKEN IN HALF. I WAS TOLD BY THE TECHNICIAN THAT THIS WAS RELATED TO SOME SORT OF RECALL ISSUE THEY HAD IN THE PAST, BUT I DON'T KNOW ANYTHING MORE THAN THAT. I'M VERY TROUBLED THAT A LESS THAN 2-YEAR-OLD CAR WITH 16K MILES ON IT CAN HAVE SUCH A SUDDEN AND SERIOUS MALFUNCTION. PLEASE ADVISE AND ENSURE THIS DOES NOT HAPPEN TO ANYONE ELSE. OH AND TO MAKE THINGS WORSE, I WAS ON MY HONEYMOON...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914259October 6, 2016
ELECTRICAL SYSTEM
KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE. THE KEY WILL NOT GO INTO THE BACK (OFF) POSITION, SO THE CAR REMAINS RUNNING. THIS IS APPARENTLY A KNOWN PROBLEM ACCORDING TO THE DEALERSHIP, SO IT SHOULD BE A COVERED REPAIR UNDER A RECALL. THIS IS NOT AN INEXPENSIVE FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914267October 6, 2016
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. WHILE DRIVING 20 MPH, THE VEHICLE ACCELERATED FORWARD IN A JERKING MOTION WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER TO BE SERVICED PER A RECALL RELATED TO THE FAILURE; HOWEVER, THE FAILURE RECURRED. ALSO, A HOWLING SOUND EMITTED FROM THE ENGINE AND THE OIL AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THE FAILURE WAS NOT DIAGNOSED. IN ADDITION, THE CONTACT STATED THAT THE HEADLIGHTS BECAME INOPERABLE INTERMITTENTLY WITHOUT WARNING. THE CONTACT ALSO MENTIONED THAT THE FRONT DRIVER SEAT INDEPENDENTLY READJUSTED AND THE STEERING WHEEL SHOOK VIOLENTLY WHEN THE VEHICLE WAS DRIVEN. THE VEHICLE WAS TAKEN TO THE DEALER AND AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE PURGE VALVE AND THE STEERING RACK FAILED AND NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914295October 6, 2016
UNKNOWN OR OTHER
CAR WILL STALL AT A 1/4 TANK OF GAS WHEN IN MOTION. IT WILL DO THIS AT ANY SPEED OR ON ANY ROAD GOING UPHILL OR DOWN HILL. HAVE PUT 3 NEW FUEL PUMPS IN CHANGED THE FUEL PUMP SOLENOID AND STILL HAVE THE PROBLEM. THIS HAS BEEN GOING ON FOR A YEAR NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10913894October 5, 2016
UNKNOWN OR OTHER
KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914026October 5, 2016
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2007 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE MADE A KNOCKING NOISE AND ACCELERATED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 180,000. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914069October 5, 2016
UNKNOWN OR OTHER
THE HORN STOPPED WORKING WHILE DRIVING AND TRYING TO WARN ANOTHER VEHICLE THAT WAS COMING OUT OF A DRIVEWAY TOWARDS MY VEHICLE. THE VEHICLE IS ONLY 4 YEARS OLD. THE DEALER TOLD ME IT WAS A FAULTY HORN BUT I WAS CHARGED TO HAVE IT REPLACED SINCE IT MUST BE WORKING TO PASS INSPECTION. WITHOUT A HORN THERE IS NO WARNING FOR OTHER MOTORISTS OR PEDESTRIANS. OTHER JETTA OWNERS ARE ALSO HAVING THIS ISSUE AS I NOTICED ONLINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10911258October 3, 2016
ENGINE, POWER TRAIN
2011 VW JETTA TDI FAILED WHILE DRIVING ON HIGHWAY. AS CAR SLOWED DUE TO TRAFFIC, THE COIL (GLOW PLUG?) LIGHT CAME ON. WHEN CAR CAME TO COMPLETE STOP DUE TO TRAFFIC, ENGINE LIGHT CAME ON AND THE CAR STOPPED AND WOULD NOT RESTART. THERE WAS NO TIME FOR ME TO MOVE TO THE SIDE OF THE HIGHWAY DUE TO TRAFFIC CONGESTION SO I WAS STRANDED IN THE MIDDLE OF THE FREEWAY. WAITING FOR CA HIGHWAY PATROL FOR HELP, TRAFFIC CLEARED AND I WAS SUBSEQUENTLY HIT BY A CAR MOVING AT FREEWAY SPEEDS AND SUSTAINED INJURIES (RIBS, BACK AND NECK INJURIES, AND CONCUSSION) ONLINE, THERE ARE NUMEROUS REPORTS OF OTHER VW CARS THAT EXPERIENCED THE EXACT SAME ISSUE (COIL/GLOW PLUG LIGHT, THEN ENGINE FAILURE). THIS HAPPENED TO ME ON A FREEWAY AND THE REAR-END COLLISION I WAS SUBJECTED TO DUE TO CAR FAILURE COULD HAVE BEEN FATAL. SINCE THIS IS HAPPENING TO OTHER VW CARS, I BELIEVE THIS NEEDS TO BE INVESTIGATED TO PREVENT FATALITIES. THANK YOU! *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10910932October 1, 2016
ELECTRICAL SYSTEM
KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910705September 30, 2016
SEATS
MY CLOTHE SEATS CAUGHT ON FIRE TODAY WHILE DRIVING IT FOR ONLY 25 MINUTES THE SEAT WARMER WAS ONLY SET ON NUMBER 2. I WAS SO RETRIED AND PANICKED BUT MANAGED TO PULL OVER TO THE SIDE OF THE ROAD AND HIT IT WITH MY HAND UNTIL IT WENT OUT. IT DID BURN MY HAND. MY VEHICLE WAS IN MOTION THEN I STOPPED. IT WAS IN A CITY STREET FILLED WITH CARS AND CONSTRUCTION WORKERS.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10910736September 30, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE WOULD REVERSE WHILE IN THE DRIVE POSITION. THE ENGINE INDICATOR ILLUMINATED WHEN THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910873September 30, 2016
POWER TRAIN
KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910477September 29, 2016
FUEL/PROPULSION SYSTEM
LEFT MY HOUSE TO GO TO THE GROCERY STORE. GROCERY STORE IS ABOUT 3 MILES FROM MY HOUSE. WAS THEREFORE MAYBE 15 MINUTES, THEN WENT ACROSS THE STREET TO BUY LUNCH. PARKED CAR OUTSIDE RESTAURANT, AND WAS TAKING MY FOOD TO GO. GOT BACK TO MY CAR ABOUT 5 MINUTES LATER TO HEAD BACK HOME. ABOUT 5 MINUTES AFTER LEAVING RESTAURANT I WAS CROSSING BUSY INTERSECTION WHEN MY GLOW PLUG LIGHT CAME ON, WITHIN IN MINUTE MY CAR HAD COMPLETELY STALLED OUT AND DID NOT COME BACK ON. CAR WAS TOWED TO VW DEALERSHIP AND I WAS TOLD MY HIGH PRESSURE FUEL SYSTEM HAD EXPLODED AND EVERYTHING HAS TO BE REPLACED. THE REPAIR ESTIMATE I WAS GIVEN IS FOR $6,374.48.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910223September 28, 2016
UNKNOWN OR OTHER
KEY GOT STUCK IN IGNITION AND CAR WILL NOT SHUT OFF. CAR WAS IN PARK ON A FLAT DRIVEWAY. KEY BROKE IN HALF WHILE STILL IN IGNITION. WAS ABLE TO REMOVE KEY WITH PLIERS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910107September 27, 2016
ENGINE
MY WIFE'S 2010 JETTA 2.0T TSI EXPERIENCED AN ENGINE STALL AND COMPLETE LOSS OF POWER WHILE DRIVING AT APPROXIMATELY 40 MPH ON A STRAIGHT SECTION OF CITY STREET. THIS WAS A ROUTINE TRIP UNDER CLEAR WEATHER CONDITIONS. WITH NO TRAFFIC BEHIND HER, SHE SAFELY COASTED TO THE SIDE OF THE ROAD. AFTER WAITING 5-10 MINUTES SHE WAS ABLE TO RESTART THE ENGINE AND, WITH NO CHECK ENGINE LIGHTS APPEARING, DRIVE APPROXIMATELY FOUR MILES HOME. THE FOLLOWING MORNING, UPON STARTING THE ENGINE, MULTIPLE CYLINDER MISFIRES BEGAN OCCURRING AND THE ENGINE WAS IMMEDIATELY SHUTOFF AND THE CAR WAS TOWED TO THE DEALERSHIP FOR DIAGNOSIS. THE DEALERSHIP DISCOVERED THAT THE STALL WAS DUE TO THE TIMING CHAIN TENSIONER FAILING, WHICH ALLOWED THE TIMING CHAIN TO SKIP SIX TEETH ON THE CAMSHAFT AND THE VALVES TO CONTACT THE PISTONS RESULTING IN THE ENGINE SELF-DESTRUCTING. THEY RECOMMENDED A NEARLY COMPLETE ENGINE REPLACEMENT AT A COST OF OVER $8,000. THE CAR WAS PURCHASED BRAND NEW IN 2009 AND HAS BEEN MAINTAINED IMPECCABLY AS SPECIFIED BY VW. SPEAKING WITH THE DEALERSHIP ENGINE TECHNICIAN, WE LEARNED THAT THE TIMING CHAIN TENSIONER IS A KNOWN DEFECTIVE PART BY VW AND THAT IN 2011-2012, WAS REVISED SEVERAL TIMES IN AN ATTEMPT TO MITIGATE THE FAILURES. A TECHNICAL SERVICE BULLETIN WAS ISSUED BY VW TO DEALERSHIPS AND SERVICE DEPARTMENTS EXPLAINING THE ISSUE BUT NO NOTICES OR RECALLS WERE SENT TO CUSTOMERS INFORMING THEM OF THIS POTENTIALLY DEADLY COMPONENT FAILURE. I HAVE READ, BUT NOT INDEPENDENTLY VERIFIED, THAT VW HAS ISSUED A RECALL FOR THIS SPECIFIC COMPONENT IN EUROPE. SINCE THE BEGINNING OF 2016, AND OWING TO THE SIGNIFICANT SAFETY HAZARD, AS MANY AS THREE CLASS-ACTION LAWSUITS HAVE BEEN FILED AGAINST VOLKSWAGEN FOR THIS SPECIFIC COMPONENT FAILURE. WE ARE THANKFUL NO ONE WAS SERIOUSLY INJURED OR KILLED WHEN THE CAR STALLED DURING OPERATION, BUT NOW WE ARE FACING OVER $8,000 IN REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909558September 25, 2016
EXTERIOR LIGHTING
BOTH LOW BEAM LIGHTS WENT OUT AT THE SAME TIME. CHECKED ALL FUSES NONE BURNT. CHANGED THE BULBS STILL OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908863September 23, 2016
ELECTRONIC STABILITY CONTROL (ESC)
ABS MODULE FAILURE. RESULT IN LOSS OF POWER STEERING, ANTILOCK BRAKING SYSTEM FUNCTIONALITY, AND TRACTION CONTROL AT THE SAME TIME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908867September 23, 2016
POWER TRAIN, UNKNOWN OR OTHER
MY JETTA HAS BEEN LEAKING TRANSMISSION FLUID. I WAS SEARCHING TO SEE WHAT GEAR OIL IS NEEDED FOR MY CAR AS I WOULD LIKE TO FILL IT BACK UP TO THE APPROPRIATE LEVEL AND A RECALL SHOWED UP ABOUT AN O-RING BETWEEN THE TRANSMISSION AND THE OIL COOLER. MY CAR WAS NOT LISTED IN THIS RECALL, HOWEVER MY CAR IS STILL LEAKING TRANSMISSION FLUID AT THIS TIME. ON ANOTHER SUBJECT MY FUEL PUMP SEEMS TO RUN FOR AWHILE AFTER I SHUT THE CAR OFF. I TOOK IT TO A VW DEALERSHIP AND THEY STATED IT WAS FINE. STILL A BIT OF A WORRY AS SOMETIMES IT RUNS FOR UP TO 3 MINUTES AFTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909387September 23, 2016
ELECTRICAL SYSTEM
KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE. KEY WILL NOT TURN OFF ENGINE AND KEY CAN NOT BE REMOVED. THIS OCCURS WHEN THE CAR IS PARKED AND I TRY TO TURN OFF THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908385September 21, 2016
ENGINE, ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2002 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A REPAIR CENTER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE INDEPENDENT DEALER WHO SOLD THE CONTACT THE VEHICLE DID NOT VERIFY IF THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14E007000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 91,677. .. UPDATED 12/22/16 *BF THE CONSUMER STATED ONE HOSE WAS REPLACED AND THERE IS A HOLE IN ANOTHER HOSE, AND ALSO MISSING BRACKETS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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