Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10920084October 30, 2016
STRUCTURE:BODY, ELECTRICAL SYSTEM, ENGINE
WHILE DRIVING THROUGH HIGH WIND, THE DRIVER SIDE MIRROR PLASTIC PROTECTOR FELL OFF. THE AC UNIT NEEDED COMPLETE REPLACEMENT COSTING 1600 AND NOW THE IDEAL WHILE TURNING ON CAR IS VERY HIGH. SOUND ALMOST LIKE IT DID WHEN I HAD TO TAKE IT IN FOR THE ELECTRICAL RECALL IN THE LAST YEARS. DOORS ARE SQUEAK WHEN OPENING AND CLOSING. AND WHILE DRIVING A NOISE THAT SOUND LIKE CHAINS RATTLES THROUGH OUT THE CAR WHICH IS A VERY IRRITATING SOUND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920086October 30, 2016
STRUCTURE:BODY, POWER TRAIN, VEHICLE SPEED CONTROL
CAR JOLTS ON FREEWAY. DRIVER SIDE MIRROR PROTECTOR FELL OFF. AS A RESULT OF TRYING TO GRAB FALLEN OFF PIECE OVER EXTENDED ARM INJURY. DUE TO EXTENDING ARM OUT WINDOW
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10919895October 28, 2016
ELECTRICAL SYSTEM:HORN, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. WHEN THE HORN WAS ACTIVATED, IT FAILED TO OPERATE WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918692October 25, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING, THERE WAS A CRACKING AND GRINDING NOISE PRESENT WHEN DEPRESSING THE BRAKE PEDAL AND THE VEHICLE WOULD NOT IMMEDIATELY STOP CAUSING THE BRAKING DISTANCE TO BE EXTENDED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918844October 25, 2016
FUEL/PROPULSION SYSTEM
AT 140K MILES 2009 VOLKSWAGON JETTA TDI STALLED OUT IN MIDDLE OF INTERSECTION. TOWED TO DEALER AND DIAGNOSTICS REVEALED P0191-FUEL PRESSURE SENSOR IMPLAUSIBLEAND P0087-FUEL RAIL SYSTEM PRESSURE TOO LOW. VOLKSWAGEN WILL NOT FIX DUE TO EMISSIONS RECALL OF MY VEHICLE AND OVER WARRANTY. VOLKSWAGEN KNOWS THIS IS A DEFECT WITH THE DIESEL ENGINE AND WON'T FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918618October 24, 2016
UNKNOWN OR OTHER
KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917748October 21, 2016
ENGINE, POWER TRAIN
I AM REQUESTING THAT THE DOT NHTSA INVESTIGATE THE TIMING CHAIN TENSIONER IN THIS MAKE AND MODEL OF CAR. I STARTED MY CAR ONE MORNING AND THE ENGINE MADE A METALLIC RATTLING SOUND AS I PROCEEDED TO BACK OUT OF THE DRIVEWAY. NO CHECK ENGINE LIGHT CAME ON UNTIL REACHING THE END OF THE DRIVEWAY. CAR WAS THEN DRIVEN TO DEALERSHIP IMMEDIATELY AND DIAGNOSED AS HAVING "JUMPED TIME" DUE TO THE FAILURE OF THE TIMING CHAIN TENSIONER. UPON PICKING UP THE CAR SEVERAL DAYS LATER AFTER THE REPAIRS WERE COMPLETE, THE SERVICE ADVISOR INFORMED US THAT THE METAL RING HOLDING THE TENSIONER LATCH IN PLACE HAD FALLEN OFF; ALLOWING THE TINY ADJUSTABLE LATCH TO FALL OUT, AND THAT BOTH PIECES WERE LYING, LOOSE, IN THE COMPARTMENT WHEN THE CAR WAS TAKEN APART. THIS FAILURE APPEARS TO BE RELATED TO TECHNICAL SERVICE BULLETIN 15-12-01. A WEB SEARCH REVEALS THAT THIS PROBLEM HAS BECOME MORE AND MORE COMMON AND AFFECTS MULTIPLE YEARS AND MODELS OF VOLKSWAGEN AUTOMOBILES. THE CAR HAD APPROXIMATELY 49,000 MILES ON IT AT THE TIME OF THE FAILURE AND NEVER MISSED A SERVICE. VW WAS NOTIFIED OF THE FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917602October 20, 2016
FUEL/PROPULSION SYSTEM
MY CAR BROKE DOWN, I.E. A WARNING LIGHT EMITTED ON THE DASH. I WAS ABLE TO PULL MY CAR OVER. I TURNED OFF THE ENGINE AND THE CAR WOULD NOT RESTART. I HAD MY CAR TOWED TO THE DEALERSHIP. THE DEALERSHIP INFORMED ME MY HIGH PRESSURE FUEL PUMP FAILED AND SENT PIECES OF METAL INTO MY ENTIRE FUEL SYSTEM, AND THAT EVERYTHING EXCEPT THE FUEL TANK WOULD NEED TO BE REPLACED. THIS IS A $5400 REPAIR PER THE VW DEALERSHIP MY CAR WAS TOWED TO. VW OF AMERICA ISSUED A VOLUNTARY EXTENDED WARRANTY ON THIS FUEL PUMP TO 120K MILES. MY CAR BROKE DOWN AT 120,946 MILES. I CALLED VW OF A TO ASK IF THEY WOULD COVER AT LEAST PART OF MY REPAIR AS I WAS NOT FAR OUTSIDE OF THE WARRANTY WINDOW (946 MILES) - THEY SAID THEY WOULD DO NOTHING TO HELP ME. AFTER TALKING TO THE SERVICE GUY AT THE VW DEALERSHIP, HE TOLD ME HE'S HAD THREE OTHER VW TDI'S IN THERE THIS MONTH ALONE FOR THE EXACT SAME PROBLEM. I ALSO TALKED TO ANOTHER LOCAL VW MECHANIC SHOP TO GET ANOTHER QUOTE FOR THE REPAIR - THE OWNER THERE SAID HE "KNOWS ALL ABOUT THE PROBLEM." THUS, IT SEEMS THAT THE FUEL PUMP FAILURE I EXPERIENCED IS HAPPENING ON A LARGE SCALE TO SEVERAL PEOPLE WHO HAVE THE SAME CAR/FUEL SYSTEM I HAVE. VW OF AMERICA ALSO KNOWS ABOUT THIS PROBLEM, HENCE THEIR VOLUNTARY EXTENDED WARRANTY. IT IS MY OPINION THAT VW OF AMERICA SHOULD HAVE ISSUED A RECALL FOR A DEFECT, AS OPPOSED TO AN EXTENDED WARRANTY. BOTH THE VW DEALERSHIP WHERE MY CAR CURRENTLY IS, AS WELL AS THE LOCAL VW MECHANIC SHOP I SPOKE TO, ARE IN AGREEMENT THAT THE HIGH PRESSURE FUEL PUMP SHOULD HAVE BEEN RECALLED, BUT THAT VW OF AMERICA GOT OUT OF THIS COSTLY OPTION BY ISSUING AN EXTENDED WARRANTY. ANY HELP OR INSIGHT INTO THIS ISSUE THAT YOU CAN AFFORD IS GREATLY APPRECIATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917696October 20, 2016
UNKNOWN OR OTHER
KEY GETS STUCK IN IGNITION WHEN TURNING OFF ENGINE WHEN I PARK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916447October 17, 2016
POWER TRAIN
AT A STOP, WHEN ACCELERATING, THE CAR MAY JERK OR HESITATE. HARD SHIFTING FROM 2 TO 1 CAN CAUSE THE PERSON BEHIND TO REAR END OR THE CAR NEXT TO YOU TO HIT YOU WHEN YOU SUDDENLY STOP MOVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916551October 17, 2016
ELECTRICAL SYSTEM
ON SEVERAL OCCASIONS THE KEY IS STUCK IN THE ON POSITION AND I HAVE DIFFICULTY TURNING OFF THE ENGINE. THIS OBVIOUSLY OCCURS WHEN STATIONARY SINCE I AM TURNING THE VEHICLE OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916231October 15, 2016
ELECTRICAL SYSTEM, VISIBILITY/WIPER, EXTERIOR LIGHTING
PURCHASED 2012 VW JETTA NEW AT LOCAL VW DEALERSHIP. CURRENTLY HAS APPROX 51,000 MILES ON IT. AT AROUND 29,000 MILES IGNITION SWITCH WOULD NOT SHUT OFF WHILE I WAS SHOPPING-TOOK TO DEALERSHIPI AND WAS TOLD IT WAS FIXED- HAD JUST STUCK. LESS THAN A MONTH LATER SAME THING HAPPENED. DEALERSHIP HAD THE CAR FOR WEEKS-(THIS TIME THEY DID PROVIDE LOANER CAR). MOST RECENT- PRIOR TO IGNITION PROBLEM CURRENTLY OCCURRING I HAD TO HAVE WIPER MOTOR REPLACED AT MY COST $600.00 PLUS DOLLARS. I SAT IN WAITING AREA OF DEALERSHIP THAT CLEARLY STATED WE PROVIDE LOANER CAR OR SHUTTLE SERVICE AT TIME OF YOUR APPT. NEITHER AVAILABLE ON THAT DAY. I ADDRESSED THIS ISSUE WITH SERVICE MANAGER WHO WAS OFF THAT DAY. RECEIVED APOLOGETIC E-MAIL. HAVE HAD TO REPLACE HEADLIGHT BULB AND NEEDS REPLACED AGAIN. COULD THIS BE AN ELECTRICAL ISSUE? IS THIS CAR EVEN SAFE TO DRIVE MY GRANDCHILDREN IN? I AM NOT FEELIN COMFORTABLE WITH IT. PRESENTLY AS I AM WRITING THIS MY CAR HAS BEEN RUNNING FOR 18 HOURS. IGNITION STUCK FRIDAY EVE- SERVICE DEPT NOT OPEN ON SAT. WHEN I CALLED FRIDAY EVE BASICALLY I WAS TOLD "GET IT OVER HERE SOMEHOW AND WE WILL TAKE A LOOK". PRESENTLY WEIGHING MY OPTIONS-NEEDLESS TO SAY I AM EXTREMELY DISAPPOINTED WITH THE PURCHASE OF MY FIRST NEW VW. PREVIOUSLY HAD OWNED TWO USED VW GOLF. NOTE: FIRST TIME I WAS FORTUNATELY CLOSE TO VW GARAGE WHICH IS A 40 MINUTE DRIVE FROM MY HOUSE-FORTUNATE AGAIN THIS TIME THAT IT'S SITTING IN MY DRIVEWAY RUNNING UNTIL I CAN FIGURE OUT A PLAN. LOVED MY VW-PAST TENSE. AFTER GOING ONLINE I SEE OTHER PEOPLE HAVE HAD THIS VERY EXPERIENCE WITH IGNITION. SEEMS IT IS GOING TO BE EXPENSIVE. VERY DISAPPOINTED! MY DEALERSHIP IS VW CLARKSBURG, WV. FORMER STAR MOTOR-1-304-623-7827. SHANE LEBLOND - "SERVICE MANAGER"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916294October 15, 2016
FUEL/PROPULSION SYSTEM
WHILE ON A CITY STREET AT STOPPED AT A STOP LIGHT MY VW JETTA TDI MADE A FUNNY NOISE AND SHOOK. THEN IT ACTED LIKE IT WANTED TO STALL, THE GLOW PLUG LIGHT CAME ON. THE STOP LIGHT CHANGED AND I WAS ABLE TO PULL INTO A PARKING LOT. WHEN I PULLED INTO A PARKING SPOT BEFORE I COULD TAKE THE CARE OUT OF GEAR, IT STALLED. I WAS NOT ABLE TO GET THE CAR TO START AGAIN. I WAS TOLD BY VW OF SAN BERNARDINO THAT THIS WAS A KNOW ISSUE WITH THE HIGH PRESSURE FUEL PUMP. THE RECALL UPDATE WAS PREFORMED BACK IN 2014 TO PREVENT THE INCORRECT FUEL FROM BEING PLACED INTO THE VEHICLE. I AM A LONG TIME DIESEL OWNER AND HAVE NEVER PLACED THE INCORRECT FUEL INTO THE CAR. I BELIEVE THERE IS A DEFECT IN THE DESIGN OR MATERIAL RELATED TO THE HIGH PRESSURE FUEL PUMP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916015October 14, 2016
AIR BAGS, STEERING, SUSPENSION
I HAD MY INCEDANT ON THE FREE WAY, LAST NIGHT, STILL KIND OF SHOOKEN UP. MY TIRES BLEW ON A SPEED LIMMIT MPH RAN THROUGH PAVEMENT DEFECT CAUSING THE AIR BAG CENSOR HAS BEEN TRIGGERED WITCH SHOULD OF DEPLOYED THE BAGS TO SAVE ME FROM POSSIBLE INJERY MY BE DEATH, THANK GOD IT WAS OK NO ONE OR AUTO WAS INVOLVED..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916034October 14, 2016
ELECTRICAL SYSTEM
KEY BINDS IN IGNITION WHEN TURNING VEHICLE OFF. THIS HAD BEEN AN ONGOING ISSUE. KEY NEEDS TO BE JIGGLED TO TURN IGNITION SWITCH BACK TO GET KEY OUT. AT TIMES IT TAKES A FEW SECONDS TO REMOVE KEY, WHICH IS NOT GOOD IN CASE CAR NEEDS TO BE TURNED OFF AND EXITED QUICKLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915885October 13, 2016
STEERING
NO WARNING OR DRIPS IN THE DRIVEWAY. STEERING RACK NEEDED TO BE REPLACED. WHILE DRIVING, STARTED MAKING NOISE WHEN TURNING. TOOK TO THE DEALER THAT NIGHT. REQUIRED STEERING RACK REPLACEMENT. NO POWER STEERING FLUID WAS FOUND. SEE ATTACHED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915579October 12, 2016
EXTERIOR LIGHTING
THE LOW BEAMS KEEP BURNING OUT. I REPLACED THEM AND THEY WORKED FINE. LAST TIME I WENT TO REPLACE THE PASSENGER SIDE LOW BEAM THE BULB WASN'T BURNED OUT. CHANGED IT OUT ANYWAY BUT THE PASSENGER SIDE LOWBEAM STILL WON'T COME ON. I'VE CHANGED THE BULBS 4 TIMES IN THIS CAR ALREADY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915089October 10, 2016
ELECTRICAL SYSTEM
MAP SENSORE (MANIFOLD ABSOLUTE PRESSURE SENSOR) HAS REPEATEDLY WENT BAD EVEN A DAY AFTER CHANGING IT. I HAD REPLACED THE SENSOR IN FEBRUARY THEN AGAIN IN MARCH AND AGAIN IN MARCH A DAY OR 2 THEN AGAIN IN JULY AFTER JUST REPLACING IT. IT HAS NO HOSE LEAKS OR ANYTHING WRONG WITH IT THAT VOLKSWAGEN COULDN'T FIND ANYTHING THAT WOULD MAKE THE MAP SENSOR CONTINUE TO FAIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914940October 9, 2016
UNKNOWN OR OTHER
VEHICLE IN MOTION, ONE OCCURRENCE ON CITY STREET W/BRAKING AND ONE OCCURRENCE ON HIGHWAY, NO BRAKING WITH LARGE BUMP, NO TURNS, ALL 4 DOOR LOCKS UNLOCKED SIMULTANEOUSLY AND DOORS OPENED. DEALER COULD NOT FIND FAULT CODES OR HAVE THIS HAPPEN WHEN THEY DROVE THE CAR. VW POSITION IS THAT "THIS IS NOT POSSIBLE". NO REPAIRS WERE MADE. THERE IS NO DOCUMENTATION & THERE IS NO PROOF, BUT IT DID HAPPEN TWICE SINCE CAR WAS PURCHASED NEW IN JUNE 2014.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914809October 7, 2016
WHEELS
I HAVE 2 WHEELS THAT KEEP LOSING AIR, I KEEP BRINGING IT BACK TO PEP BOYS THINKING THEY WERE SELLING ME DEFECTIVE TIRES. MY LAST INCIDENT WAS IN WEDNESDAY OCTOBER 5, ON THE WAY BACK FROM SAN DIEGO I EXPERIENCED A SUDDEN LOSS OF AIR PRESSURE AND ALMOST CRASHED AT FREEWAY SPEEDS. THE TOW TRUCK DRIVER TOLD ME ITS THE VW WHEELS AND THEY ARE UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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