Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11120020August 15, 2018
POWER TRAIN
THERE IS AN ISSUE WITH THE TORQUE CONVERTER IN THE 2019 JETTAS (AUTOMATIC). WHEN DRIVING IN LOW RPM'S, THERE IS A LOUD GRINDING SOUND COMING FROM THIS AREA. THIS AFFECTS DRIVE-ABILITY, AS YOU NEED TO DRIVE MORE AGGRESSIVELY TO ELIMINATE THE SOUND. THERE ALSO ARE MULTIPLE REPORTS OF TRANSMISSION FLUID LEAKS. THESE ISSUES ARE ON BRAND-NEW MODELS OF THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120062August 15, 2018
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC)
STATIONARY, IN MOTION, AND WHEN TURNING--AIRBAG LIGHT IS ON, HORN DOESN'T WORK, CRUISE CONTROL SWITCH DOESN'T WORK AND STEERING WHEEL BUTTONS DO NOT WORK. PURCHASED THIS VEHICLE FROM A TOYOTA DEALERSHIP TWO MONTHS AGO--WITH ONLY 30K MILES. AT 34K MILES WHEN THIS PROBLEM OCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120079August 15, 2018
ELECTRICAL SYSTEM
THE CAR WILL NOT TURN OFF. THE IGNITION SWITCH WILL NOT ALLOW THE KEY TO BE TURNED INTO THE OFF POSITION AND IT CONTINUES TO RUN. THE KEY CANNOT BE REMOVED. THE VEHICLE IS STATIONARY AND IN PARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120180August 15, 2018
UNKNOWN OR OTHER
KEY GETS STUCK IN THE IGNITION FREQUENTLY! IT GETS STUCK AND WILL NOT TURN FAR ENOUGH TO TURN ON AND IT ALSO GETS STUCK WHERE YOU CANNOT TURN IT OFF! I HAVE TO WAIT SEVERAL MINUTES (UP TO 30 MIN) TO TRY AGAIN TO START OR TURN OFF THE CAR. THIS IS A WASTE OF MY TIME AND I WILL NEVER RECOMMEND ANY VW VEHICLE EVER AGAIN!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120217August 15, 2018
SERVICE BRAKES
WAS TRAVELING AT A SLOW RATE OF SPEED PREPARING TO PARK CAR WITH FOOT ON BREAK. WHEN SUDDENLY CAR ACCELERATED WELL MY FOOT WAS ON THE BREAK AND HOPED THE CURB. CAR WOULD NOT STOP AND HAD TO USE THE E BRAKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119883August 14, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
BESIDES THE PROBLEM I HAVE REPORTED ABOUT THE CAR SPUTTERING LOOSING POWER AND EVEN STALLING ONCE ITS ON 1/4 TANK. NOW I AM HAVING PROBLEMS WITH THE ALTERNATOR CHARGING THE BATTERY. I REPLACE THE MUTLI FUSE, AND THE ALTERNATOR. ITS STILL NOT CHARGING. I HAD THE OLD ALTERNATOR TESTED AND IT WORKS. AFTER DOING SOME RESEARCH TRYING TO FIGURE OUT WHAT ELSE IT COULD BE, MANY OTHER PEOPLE ARE EXPERIENCING THE SAME ISSUES. ELECTRICAL PROBLEMS ARE VERY DANGEROUS AND WOULD LIKE TO GET THIS RESOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119350August 11, 2018
ELECTRICAL SYSTEM
THE DRIVER DOOR WIRING HARNESS IS TO SHORT AND IN TIME THE WIRES BREAK WHERE THE WIRES GO FROM THE BODY INTO THE DOOR. THERE WAS A RECALL FOR THE 2005 AND 2004 YEARS FOR THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118907August 10, 2018
SERVICE BRAKES
WHILE TRAVELING DOWN THE ROAD I REALIZED DEAD ENDED, I ATTEMPTED TO APPLY MY BRAKES AT WHICH TIME THEY DID NOT WORK, I LOOKED TO ENSURE NOTHING WAS UNDER IT AND WHEN I SEEN THERE WAS NOTHING ATTEMPTED TO APPLY AGAIN, UNFORTUNATELY THEY DID NOT WORK AGAIN. I ENDED UP CRASHING INTO A BARRIER AND TOTALED THE VEHIUCLE AND SUSTAIN INJURIES BECAUSE OF THE DEFECT.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11118682August 9, 2018
ELECTRICAL SYSTEM:IGNITION:SWITCH
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE IGNITION CYLINDER SEIZED AND THE VEHICLE WAS UNABLE TO START. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. STONE MOUNTAIN VOLKSWAGEN (3500 STONE MOUNTAIN HWY, SNELLVILLE, GA 30078, (678) 367-4286) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118568August 8, 2018
AIR BAGS, STEERING
WE PURCHASED THIS CAR TWO DAYS AGO FOR OUR 18 YO DAUGHTER AND I DID NOT NOTICE THE AIRBAG LIGHT ON. IT WAS WHEN SHE PULLED INTO THE DRIVEWAY AND TRIED TO HONK THE HORN THAT OUR ATTENTION WAS DRAWN TO THE LIGHT. IT IS AT THE DEALER TODAY HAVING THE CLOCK SPRING REPAIRED AND COSTING $450.00. AS I BEGAN TO RESEARCH THE PROBLEM, I BECAME AWARE THAT IN 2015 VW HAD A RECALL ON THE CLOCK SPRING OF THE CC AND PASSAT. I ASKED THE DEALER IF THIS CAR WOULD BE COVERED UNDER THE RECALL AND HE SAID THE JETTA WAS NOT UNDER ANY RECALL. MY REPLY, "HMMM, I GUESS IT'S JUST A COINCIDENCE." I HAD READ THAT THERE WAS AN INVESTIGATION INTO THE RECALL FAILING AND THAT POSSIBLY THERE WOULD BE AN EXPANSION OF THE VW'S BEING RECALLED FOR THIS ISSUE WHICH DOES INCLUDE THE JETTA 2010-2014. THE DEALER TOLD ME IF THAT DID HAPPEN, I WOULD BE ABLE TO GET ALL OF THE EXPENSE REIMBURSED. IT IS INFURIATING TO ME THAT THERE IS A KNOWN FAILURE OF THE CLOCK SPRING IN VW'S AND THE COMPANY IS NOT BEING RESPONSIBLE ABOUT IT. MY DAUGHTER WOULD NOT BE SAFE WITH A CAR THAT HAS A FAILING AIR BAG. IT IS MORALLY UNCONSCIONABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118298August 7, 2018
POWER TRAIN
PARKED VEHICLE IN A PARKING SPOT AT APARTMENT COMPLEX. WAITING FOR FRIEND. WHILE ENGINE IS RUNNING, HYBRID SYSTEM FAILURE ERROR OCCURS. VEHICLE BEGAN ROLLING BACK WHEN PLACED IN ANY GEAR OUTSIDE OF PARK. ENGINE WAS RUNNING, BUT TRANSMISSION WOULD NOT ENGAGE. VW CUSTOMER CARE CASE 181143163.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118396August 7, 2018
ELECTRICAL SYSTEM
IGNITION KEY GOT STUCK INTO IGNITION SWITCH MAKING UNABLE TO TURN THE CAR OFF, THIS IS THE SECOND TIME THIS HAPPEN, THE FIRST TIME DEALER REPLACE THE SWITCH CHARGING OVER 500.00 DOLLARS WORKED GOOD FOR A WHILE AND THEN THE KEY STARTED TO FEEL LIKE A BUMP WHEN TURNING THE KEY OFF AGAIN UNTILL GET COMPLETELY STUCK FOR SECOND TIME IN ABOUT 3 YEARS SPAN, CONTACTED DEALER AND THE CUSTOMER SERVICE DENY ANY WRONG DOING EVEN THOUGH SHE SAID IS A COMMON ISSUE, OBVIOUSLY THEY KNOW ABOUT THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118125August 6, 2018
UNKNOWN OR OTHER
REAR TRUNK LID DOES NOT REMAIN OPEN RESULTING IN THE LID CRASHING DOWN ON MY HEAD WHEN I'M PUTTING STUFF IN THE TRUNK OR TAKING STUFF OUT OF THE TRUNK.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11115714August 4, 2018
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM
AS I AM DRIVING THE CAR ON HIGHWAY OR STREET THE CAR JUST STALLS AND TURNS OFF. NROUGHT IT TO DEALER AND WAS TOLD OUT OF WARRANTY AND WOULD HAVE TO PAY $9500 TO REPAIR HYBRID BATTERY SYSTEM AND NEW TRANSMISSION. THE USUAL THAT THE VIN NUMBER IS NOT INCLUDED IN RECALL WHICH IS JUST NOT RIGHT. AND OF COURSE MILEAGE OVER 70000. WAITING FOR A RECALL SO THIS DANGEROUS PROBLEM IS FIXED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115734August 4, 2018
AIR BAGS, STEERING, UNKNOWN OR OTHER
TOOK CAR IN FOR RECALL AT VOLKSWAGEN DEALERSHIP. THEY "FORGOT" TO DO RECALL ON AIRBAG. NEXT TIME THEY PERFORMED RECALL BUT STEERING WHEEL IS CLICKING, HORN DOES NOT WORK, NONE OF THE STEERING WHEEL BUTTONS FUNCTION AND AIRBAG LIGHT REMAINS ON. TOOK CAR FOR AN EXPENSIVE ENGINE REPAIR AND I TOLD THEM THE RECALL WAS NOT COMPLETED AS THE RECALL SHOULD HAVE BEEN AND THEY TOLD ME THE OTHER VOLKSWAGEN MARKED IT AS COMPLETE AND IT WOULD COST ME $2000 BECAUSE AIRBAG HAS BEEN RIPPED OUT AND DISCONNECTED. SO I HAVE NO HORN, NO STEERING WHEEL FUNCTION KEYS, A STEERING WHEEL THAT CLICKS WHEN A HARD TURN IS MADE AND A RIPPED, DISCONNECTED NON-FUNCTIONING AIRBAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115502August 3, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), STEERING
MY ABS LIGHT CAME ON AND THEN MY RED BRAKE LIGHT CAME ON, A FEW DAYS LATER MY EPC LIGHT CAME ON. ABOUT A WEEK AFTER THAT THAT MY SPEEDOMETER STOPPED WORKING AND I NOTICED THAT THE MILEAGE HAD STOPPED COUNTING. I TOOK IT TO NAPLETON'S VOLKSWAGEN SERVICE DEPARTMENT IN ORLANDO AND (SHORT VERSION) RECEIVED A QUOTE TO DO THE WORK OF OVER $1700 TO FIX THE ABS BEFORE THEY COULD EVEN TELL ME IF THERE WAS A PROBLEM WITH THE ABS AS THEY COULD NOT UPLOAD THE SOFTWARE FOR THE RECALL..THE PROBLEM WAS DIRECTLY RELATED TO THE ABS MODULE..WHICH IN MY PAPERWORK IS DESCRIBED IN THE RECALL INFORMATION. I HAVE TOLD THEM NOT TO FIX MY CAR AS I BELIEVE THIS IS INCORRECT (MOST OF THE WORK THEY QUOTED I BELIEVE IS INCORRECT) AND WILL BE TAKING IT TO A MECHANIC I TRUST. IT ALSO OPENS THE DOOR FOR FRAUD AS IF I ALLOWED THEM TO DO THE WORK AND THEN "FIX" THE RECALL THAT WOULD SEEM LIKE THEY WOULD BE CHARGING ME AND VOLKSWAGEN FOR THE WORK. THEY ALSO ARE CHARGING ME FOR DIAGNOSTIC ON THE ABS BUT PER THEIR OWN WORDS THEY HAVEN'T BEEN ABLE TO DO THE DIAGNOSTIC. MY CAR ACTUALLY RUNS FINE, HOWEVER WITHOUT THE SPEEDOMETER AND HAVING THE BRAKE LIGHTS ON IT FEELS VERY UNSAFE. THE PROBLEM STARTED 2 WEEKS AGO JULY 23, 2018 AND I BROUGHT IT TO SERVICE DEALER YESTERDAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115580August 3, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. WHILE DRIVING 25 MPH, THE BRAKE LIGHTS AND HEADLIGHTS FAILED TO WORK PROPERLY. THE CONTACT STATED THAT THE BULBS WERE REPLACED EVERY TWO MONTHS. THE VEHICLE WAS TAKEN TO AN UNKNOWN LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS AN ELECTRICAL FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115305August 2, 2018
ENGINE
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING AND VARIOUS WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO BAY RIDGE VOLKSWAGEN (4TH AVE, BROOKLYN, NY 11209), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115320August 2, 2018
ELECTRICAL SYSTEM
KEY WILL NOT TURN BACK TO OFF POSITION TO SHUT OFF THE CAR WHILE PARKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115378August 2, 2018
AIR BAGS
I TOOK THE CAR TO MY MECHANIC AND WAS TOLD THE IGNITER FOR THE AIR BAGS IS DEFECTIVE AND NEEDS TO BE REPLACED. THE CAR ONLY HAS 35000 MILES ON IT AND THE MECHANIC FELT IT SHOULD BE COVERED UNDER SOME SORT OF WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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