Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11115475August 2, 2018
UNKNOWN OR OTHER
HORN DOESN'T WORK AND THERE IS NO WARNING LIGHT. A VEHICLE DECIDED TO DO A U-TURN IN FRONT OF ME WITH NO WARNING. HIT THE HORN TO FIND IT NOT FUNCTIONING. THERE IS NO WARNING LIGHT TO INDICATE THERE IS AN ISSUE. THE PART THAT FAILED IS ALSO TIED TO THE AIRBAG SYSTEM. THE PART THAT FAILED IS THE CLOCK SPRING - J527 MODULE AS NOTED IN THE VW DEALER INDICATING THE HORN FUNCTIONS BUT THE MODULE NEEDS TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115130August 1, 2018
ELECTRICAL SYSTEM
WHEN SHIFTING GEARS FROM PARK TO ANY OTHER GEAR AFTER TURNING THE CAR ON,, THE LIGHTS PROJECTING WHICH GEAR THE CAR IS CURRENTLY IN DO NOT LIGHT UP, AND A WRENCH APPEARS ON THE DASHBOARD, BUT THE INDICATOR ON THE DASHBOARD IS ALSO GONE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114770July 31, 2018
ELECTRICAL SYSTEM:IGNITION
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE KEY WOULD GET JAMMED IN THE IGNITION, WHICH RESULTED IN THE KEY BEING UNABLE TO TURN TO THE OFF POSITION. THE FAILURE OCCURRED WITHOUT WARNING. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED REGARDING THE COMPANY'S CUSTOMER SATISFACTION CAMPAIGN; HOWEVER, NO FURTHER ASSISTANCE WAS OFFERED DUE TO THE MILEAGE BEING OVER THE STIPULATION. THE FAILURE MILEAGE WAS APPROXIMATELY 112,000. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114104July 27, 2018
ENGINE, POWER TRAIN
I PURCHASE MY VOLKSWAGEN JETTA 2007 FOR A DEALER IN PALM SPRINGS AREA, I ALWAYS HAD TROUBLES WITH MY VEHICLE. I SHOWED MY FATHER THE AGREEMENT ON THE FORM AND I WAS UPSET TO SEE THEY TOOK ADVANCED OF MY DAUGHTER, THE CAR WAS POSTED AS IS. A MONTH AFTER SHE BOUGHT THE CAR THE TRANSMISSION WAS CAUSING TROUBLE, THE CAR WOULD HESITATER THEN MAKE A CHIRP NOISE AND THEN HIT A FASTER JUMP INTO GEAR. SOMETIMES THE CAR WOULD MAKE SKID MARKS. NOW MY DAUGHTER WAS TRYING TO BACK OUT OF OUR GARAGE TODAY JULY 27, 2018 AND THE VEHICLE DOESN'T SHIFT TO ANY GEARS. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114108July 27, 2018
ELECTRICAL SYSTEM
CLOCK SPRING FAILURE AT 49,500 MILES. RESULTED IN NO HORN AND NO STEERING WHEEL AIRBAG FUNCTIONALITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114103July 27, 2018
SERVICE BRAKES
IN FEBRUARY 2017 I RECEIVED A SAFETY RECALL NOTICE FROM VOLKSWAGEN OF AMERICA, INC. REGARDING A DEFECTIVE ABS CONTROL MODULE SOFTWARE. TO DATE, I HAVE BEEN ATTEMPTED TO HAVE THIS RECALL COMPLETED ON THREE SEPARATE OCCASIONS AND AT DIFFERENT VOLKSWAGEN SERVICE DEPARTMENTS AND HAVE BEEN ADVISED THAT THE RECALL COULDN'T BE COMPLETED DUE TO "LOSS OF COMMUNICATION WITH THE ABS MODULE" CURRENTLY I AM UNABLE TO PASS THE REQUIRED SMOG TESTING AND HAVE BEEN STOPPED BY LAW ENFORCEMENT BECAUSE OF EXPIRED TAGS. MY REGISTRATION FEES ARE PAID IN FULL HOWEVER I AM UNABLE TO PASS A SMOG TEST BECAUSE OF THE RECALL ON MY VEHICLE. I AM A SINGLE MOTHER OF A 22 MONTH OLD GIRL WHO I TRANSPORT IN THIS VEHICLE AND I AM FEARFUL WE ARE IN DANGER OF ACCIDENT DUE TO THIS RECALL OR GETTING TOWED BY THE POLICE I WOULD BE FACED WITH A FINANCIAL HARDSHIP IF THAT WERE TO OCCUR AND IF I SHOULD HAVE TO PURCHASE A NEW VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114191July 27, 2018
UNKNOWN OR OTHER
VEHICLE KEY GETS STUCK IN THE IGNITION WHILE STARTING AND SHUTTING OFF THE VEHICLE. THIS HAPPENS EVERY TIME SOMEONE ELSE OTHER THAN I, THE OWNER ATTEMPTS TO TURN OFF THE VEHICLE. I HAVE HAD TO WIGGLE THE KEY A CERTAIN WAY TO TURN IT OFF. AT THIS POINT EVEN SO CANNOT TURN THE VEHICLE OFF AND HAD TO LEAVE IT RUNNING EVEN WHILE PUMPING GAS. I HAVE READ NUMEROUS REVIEWS ON THIS SAME ISSUES WITH OTHER VEHICLES OF THIS MAKE AND MODEL. I DO NOT UNDERSTAND WHY VOLKSWAGEN HAS NOT RECALLED THIS VEHICLE TO FIX THIS ISSUE. MY VEHICLE IS CURRENTLY STILL RUNNING AND MY HANDS ARE SCRATCHED FROM ATTEMPTING TO TURN OFF MY VEHICLE. FIX THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114192July 27, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
MY VEHICLE AS WELL AS MANY OTHER OTHERS FROM MODEL YEAR 2006 TO 2012 ARE EXPERIENCING ABS AND ESC FAILURES AT AN UNPRECEDENTED LEVEL. I AM PERSONALLY ON MY 4TH ABS UNIT WITH 77,890 MILES ON MY CAR. EACH TIME IT HAS COST ME ROUGHLY 2K TO REPLACE THIS UNIT AND THE LAST 2 HAVE FAILED WITHIN A YEAR. WITH THIS FAILURE I LOSE MY TRACTION CONTROL AND ANTILOCK BRAKES CREATING A POTENTIALLY DANGEROUS SITUATION FOR MYSELF AND MY WIFE AND KIDS MORE IMPORTANTLY. I AM CONSIDERING A CLASS ACTION LAWSUIT. TRUST ME... I HAVE ENOUGH COMPLAINANTS JUST IN PIKEVILLE KY. IT MAKES DRIVING IN RAIN INCREDIBLY DIFFICULT AND DANGEROUS AND MAKES CONTROLLING THE VEHICLE EXPONENTIALLY MORE DIFFICULT. PLEASE LOOK INTO THIS!!!! VW AMERICA IS BURYING THIS ISSUE AND A SIMPLE BING OR GOOGLE SEARCH WILL SHOW YOU COUNTLESS COMPLAINTS. THE DATE I'M GOING TO INCLUDE BELOW IS THE LAST UNIT FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114222July 27, 2018
UNKNOWN OR OTHER
IGNITION KEY BECOMES STUCK IN THE ON POSITION. CAR IS RUNNING AND CAN NOT BE SHUT OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113830July 26, 2018
ELECTRICAL SYSTEM, STEERING
"TAKATA RECALL" I HAVE REPLACE MY HEADLIGHTS 5X WITHIN THE LAST 4 YEARS. WHEN REPLACE ONLY WORKS FOR ABOUT 6-9 MONTHS THEN I HAVE TO REPLACE IT AGAIN. ONE TIME I WAITED FOR 1YR TO REPLACE THE HEAD LIGHT AND MAGICALLY IT CAME BACK ON. I WAS LIKE WOW, REALLY. NOW MY DOORS AND HORN IS GONE OUT. MY HORN ONLY WORKS WHEN IT WANTS TO. MY DOORS LOCK BUT IT TAKES A WHILE FOR IT TO FIGURE IT OUT. YOU HAVE TO HIT THE BOTTOM LIKE 3X BEFORE IT WORKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113881July 26, 2018
ELECTRICAL SYSTEM
CAR KEEPS LOCKING AND UNLOCKING AT 10MPH. HAD MY RIGHT REAR LATCH REPLACED, NOW MY LEFT REAR IS DOING THE SAME THING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113993July 26, 2018
ELECTRICAL SYSTEM:HORN
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING 30 MPH, THE HORN FAILED TO OPERATE WHEN DEPRESSED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE HORN MODULE HAD FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 79,137.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113298July 24, 2018
ENGINE
NHTSA CAMPAIGN ID 16V4030000.VOLKSWAGON IA WARE OF RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113141July 23, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. WHEN THE IGNITION WAS STARTED, THE TRACTION CONTROL AND ABS INDICATORS ILLUMINATED. WHILE DRIVING 50 MPH, THE VEHICLE STALLED AND BOTH WARNING INDICATORS ILLUMINATED AGAIN. THE CONTACT WAS ABLE TO PULL OVER TO THE SIDE OF THE ROAD TO ALLOW THE ENGINE TO COOL OFF. THE VEHICLE WAS RESTARTED AND THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO LITHIA VOLKSWAGEN OF RENO (7063 S VIRGINIA ST, RENO, NV 89511, (775) 800-5704) WHERE THE CONTACT WAS INFORMED THAT THE ABS CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 127,767.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112870July 21, 2018
ENGINE
KEY GETS STUCK IN THE IGNITION WHEN TRYING TO TURN ENGINE OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111875July 17, 2018
ELECTRICAL SYSTEM
MULTIPLE LIGHTS NOT WORKING, INCLUDING TURN SIGNAL AND BRAKE, WHILE DRIVING ON A CITY STREET. DETERMINED THAT 30 AMP FUSE #F16 HAD FAILED AND THERE APPEARED TO BE HEAT DAMAGE TO THE FUSE BOX AT THE LOCATION OF THIS FUSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111965July 17, 2018
AIR BAGS, SERVICE BRAKES
TL* THE CONTACT OWNED A 2016 VOLKSWAGEN JETTA. WHILE DRIVING 40 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO RESPOND. AS A RESULT, THE VEHICLE ACCELERATED AND STRUCK THE REAR OF ANOTHER VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT SUSTAINED MINOR INJURIES TO THE RIGHT KNEE THAT DID NOT REQUIRE MEDICAL ATTENTION. THE CONDITION OF THE OCCUPANTS IN THE OTHER VEHICLE WERE UNKNOWN. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED BY THE INSURANCE COMPANY TO A TOW LOT WHERE IT WAS DEEMED DESTROYED. THE DEALER (HANLEES HILLTOP TOYOTA, 3233 AUTO PLZ, RICHMOND, CA 94806, (510)-243-2020) WAS CONTACTED, BUT THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 4,000. *TT
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11111646July 16, 2018
AIR BAGS, SERVICE BRAKES, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNED A 2016 VOLKSWAGEN JETTA. WHILE DRIVING AT A SLOW SPEED WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE ACCELERATED INDEPENDENTLY. THE CONTACT STATED THAT THE VEHICLE ACCELERATED FROM 3 MPH TO 40 MPH AND CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE CONTACT STATED THAT THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS NOT INJURED; HOWEVER, THE DRIVER OF THE OTHER VEHICLE SUSTAINED A WHIPLASH. MEDICAL ATTENTION WAS NOT RECEIVED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DEEMED DESTROYED. THE DEALER WAS NOT CONTACTED TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,999. *TT
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11110968July 12, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
EPC LIGHT COMES ON AND OFF. VEHICLE LOSES ALL THROTTLE, NO POWER. ENGINE IS ON BUT ELECTRICAL AND GAS PEDAL NO AFFECT. SHUTS DOWN. DRIVE 10-20MINS SHUTS DOWN. HAZARD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110986July 12, 2018
ELECTRICAL SYSTEM
MY VEHICLE WAS PARKED AT HOME. I TRIED TO START MY VEHICLE; WHICH IT DID BUT ONCE I GOT TO MY DESTINATION THE KEY WOULD NOT COME OUT AND THE VEHICLE WOULD NOT TURN OFF. I TRIED FOR 3 HOURS TO REMOVE THE KEY. THE ONLY OPPOSTION I HAD WAS TO TAKE IT TO A DEALERSHIP AT NIGHT; SO THAT THE CAR WOULD BE SAFE. I TOOK THE FUSE OUT AT AND DETACHED THE BATTERY PLUG TURNING OFF THE CAR, BUT I HAD TO LEAVE THE KEY IN THE IGNITION. I HAD JUST PURCHASED THE VEHICLE A WEEK EARLIER AND WILL HAVE TO PAY 800.00 TO HAVE IT REPAIRED. I HAVE NEVER EXPERIENCED A VEHICLE NOT CUTTING OFF EVER AND THIS IS A TERRIBLE DEFECT TO ANY VOLKSWAGEN OWNER TO HAVE TO ENDURE SUCH A PROBLEM WITH A VEHICLE. I NORMALLY PURCHASE HONDA DUE TO THE DEPENDABILITY, BUT I TOLD MY HUSBAND I ALWAYS WANTED TO DRIVE A VOLKSWAGEN. IM NOW SORRY THAT I PURCHASED THIS VEHICLE. THAT DEFECT IS VERY DANGEROUS TO ANYONE OWNING THIS TYPE OF VEHICLE. MY VEHICLE IS CURRENTLY IN HE SHOP, WHICH I HAVE TO WAIT FOR THE PART TO COME FROM GERMANY. THE VOLKSWAGEN SHOP TOLD ME IT WILL BE TWO WEEKS AND I ONLY HAD THE VEHICLE FOR ONE WEEK NOT EVEN A MONTH YET. EXTREMELY DISSATISFIED CUSTOMER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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