Volkswagen GTI Complaints

1,407 consumer complaints on file.

#11604871July 27, 2024
ENGINE, FUEL/PROPULSION SYSTEM
Suction jet pump failed causing vehicle to have numerous issues and had to be repaired due to being unable to drive. Suction jet pump has a recall with no remedy. Repairs cost me $3369.39 and car was in the shop for 24 days while shop tried to locate recalled part from a distributor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604317July 24, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2015 Volkswagen GTI. The contact received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602390July 15, 2024
FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2015 Volkswagen GTI. The contact stated that the check engine warning light was illuminated. The contact received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was previously taken to the local dealer where it was diagnosed and the intake manifold, fuel injector, spark plugs, carbon block, and camshaft adjuster magnet were replaced. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The failure mileage was approximately 107,630. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598363July 2, 2024
UNKNOWN OR OTHER
My daughter was driving the car on [XXX] in Sealy, Texas, and the sunroof spontaneously shattered. The driver and passenger did not detect an impact that caused the glass to break. VW Care has refused to offer me financial assistance due to the fact the vehicle is out of warranty. The case number associated with my call to VW Care is [XXX]. However, I believe this is a very dangerous product defect that needs to be addressed, as were defective airbags in cars that have been out of warranty. The car only has 36,000 miles. This is unacceptable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596158June 24, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2017 Volkswagen GTI. The contact stated while driving 50 MPH up an incline, the vehicle lurched forward without warning. The contact then stated that while the vehicle was idling, there was an abnormally strong fuel odor coming from the vehicle and the fuel gauge went from half tank to empty. Upon inspection of the vehicle, the contact discovered that the fuel had leaked out of the fuel tank. Due to the failure, the vehicle was towed to the dealer. Upon investigation, the contact discovered that the VIN was included in NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline) and the contact linked the failure to the recall. The dealer confirmed that the failure was linked to the recall and that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 77,304. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595686June 21, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2020 Volkswagen GTI. The contact received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594079June 13, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
Travel Assist is disabled which includes Adaptive Cruise Control and Lane Keep Assist. The warning lights flash on and off, sometimes multiple times a second, sounding a loud beeping each time. It is triggered at engine start and persists through all speeds. I have experienced it 0-70 mph. The flashing lights and associated rapid beeping indicating the failure is extremely distracting while driving. Warning lights and warning sounds are designed to alert the driver to a potential safety issue so ignoring the lights and sounds is dangerous in the event it is a different caution/warning. However, also not ignoring it is dangerous because of the frequency of the warnings which causes the driver to look away from the road. After speaking with the maintenance department at my VW dealership, they indicated that this is a widely known problem that is remedied only with the replacement of the steering wheel. There are several other sensors that are triggered by the same issue I was told by the maintenance department. They are uncertain at this time if it impacts the airbag system which is another potential safety concern. The steering wheel can only be ordered after inspection by the maintenance department and there is shortage and/or back order of the part to fix the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594227June 13, 2024
FUEL/PROPULSION SYSTEM
Upon driving the car ,noticed fuel odor and found fuel leak by rear passenger inner fender cover.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592163June 3, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2015 Volkswagen GTI. The contact received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline). The contact stated that while driving at approximately 40 MPH, she observed a strong fuel odor and gas leaking from under the passenger’s side rear of the vehicle. The vehicle was taken to the residence. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589689May 20, 2024
FUEL/PROPULSION SYSTEM
There has been no incident. I am filing this complaint because I have been unable to get an expected date of repair from VW by calling VW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589035May 16, 2024
WHEELS
[XXX] I hit a pothole at night which punctured the right front tire. Luckily, I was close to a friend’s house and pulled into his driveway with a flat tire. Two safety issues; 1. The warning notification that there was damage to the right front tire appeared for about 10 seconds then disappeared. Only the tire icon continued illuminated. The warning notification should stay lit. Continuing to drive could have been a safety issue. This is a software issue that should be corrected. 2. I was completely unable to change the tire because I could not figure out how to remove the damaged wheel and tire. If this had happened on a deserted back road it could have been very dangerous. The car has a spare, a jack, and a lug wrench, but there are no visible lug nuts on the wheel. After complaining to VW Legal and numerous ineffective communications with VW Customer Care I now understand that there are plastic covers over the lug nuts that must be pried off to reveal the lug nuts. Unfortunately, these covers look like they should be unscrewed with a TORX wrench. I called VW roadside assistance that night; they did not understand what I was asking. The Owners Manual did not have a single section explaining how to change a tire. Later, after reading multiple sections of the Manual I did determine there is a wire loop tool to pull off these covers. Neither I nor my VW Dealer could remove it with just finger strength. VW Customer care referred me to the online Owner’s Manual. Not useful, it shows only the lug nuts, no mention of plastic covers. This is a specific example of a general problem NHTSA should look into. Namely that the Owner’s Manuals for today’s cars are written to cover many models. Finding something specific is difficult at best. In my case it could have been dangerous. What to do? Make the manufacturers publish online manuals that can be downloaded by the dealer for each specific vehicle. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586300May 1, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2017 Volkswagen Golf GTI. The contact stated that while stopped at a red light, the vehicle shuddered and stalled. The EPC warning light was illuminated. The vehicle was able to restart after an hour. The vehicle was taken to the residence and the contact observed a hissing sound coming from the gas cap and there was fuel spilling from the gas cap. The vehicle was towed to an independent mechanic where it was diagnosed that the gas tank needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586205April 30, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2015 Volkswagen Golf GTI. The contact stated that upon parking the vehicle, he received a warning notification informing him that the vehicle was leaking fluids. After a visual inspection, the contact observed gasoline leaking from underneath the vehicle. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the fuel tank suction pump. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline). The VIN was included, but parts were not yet available. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584794April 23, 2024
POWER TRAIN
The contact's son owns a 2024 Volkswagen Golf GTI. The contact stated that while driving at various speeds for several hours, an unknown yellow symbol illuminated on the instrument panel, and a message stating that the vehicle needed to cool down was displayed. The contact stated that the vehicle failed to shift into gear. The vehicle was towed to the local dealer and the contact was informed that the failure was due to user error and diagnosed that there was a burned clutch and that the transmission needed to be replaced. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584518April 22, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2016 Volkswagen Golf GTI. The contact stated that while driving at an undisclosed speed, there was an abnormally strong gasoline odor coming from the exhaust. The contact stated that while attempting to fill the tank, the tank failed to accept more than a half tank of fuel. The contact received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The dealer was contacted and diagnosed the vehicle with a failure of the fuel pump which was replaced; however, the failure persisted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but was unable to confirm when the part would be available. The failure mileage was approximately 160,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583599April 17, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2017 Volkswagen GTI. The contact received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582611April 12, 2024
ENGINE, FUEL/PROPULSION SYSTEM
This recall was issued in feb 2024 and there is still not a remedy available. Feb 14,2024 Manufacturer Recall Number20UF NHTSA Recall Number24V110 Recall StatusRecall Incomplete, remedy not yet available I am smelling gas in my car intermittently and this could be related to the recall. We need a remedy for this now. So I am issuing this complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581655April 8, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2016 Volkswagen GTI. The contact received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline). The contact stated that while refueling, the gasoline was leaking from the vehicle from an unknown location. The vehicle was taken to an independent mechanic where it was diagnosed that the carbon canister was clogged with fuel and needed to be replaced. The vehicle was repaired started the vehicle was losing motive power. On another occasion, nine months later, the failure reoccurred. The vehicle was taken to a dealer where it was diagnosed and determined that the purge valve, fuel tank, N80, carbon canister, and other unknown parts needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 24,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578288March 19, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS
VW Front Assist is the safety feature that is supposed to warn the driver of the danger of an imminent front collision. Initial aural and visual warnings are followed by autonomous braking if the driver does not respond. I have had my new car for 14 days, and have received the warning "Front Assist not available; impaired sensor" 5 times during these 14 days. I have taken the car to the dealer three times. Their current verdict is the the system is not malfunctioning but rather the sensor is sensitive to weather. Two times the system became unavailable during misty weather; twice the system became unavailable during sleeting weather; once the system became unavailable during humid weather after a rainstorm. In one instance, the system did not reboot for 3 days despite cleared weather. The outages did not occur during what I would call severe weather, just somewhat inclement conditions. Essentially Front Assist has not worked for approximately 30% of my first two weeks of ownership. I believe a safety feature that does not work during rain, mist, and sleet is dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577383March 14, 2024
SEAT BELTS
The seatbelt is failing as it does not retract back into its holder and I am uncertain as to how safe and effective it is. Note that I have not done anything to cause this damage to it, it is through use and time. Volkswagen Group should approve fixes to it without additional cost to the customer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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