Volkswagen GTI Complaints

1,407 consumer complaints on file.

#11620285October 17, 2024
UNKNOWN OR OTHER
The SOS emergency call system randomly dials out and hangs up, dials out, hangs up, and continues to do so while driving. This has occured numerous times and lasts from 10 minutes to more than 20 minutes. It is extremely distracting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619566October 13, 2024
VISIBILITY/WIPER
Sunroof exploding in the highway at 70mph. No traffic nearby, no rock hit it. It just exploded super loud
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11618799October 8, 2024
ENGINE, FUEL/PROPULSION SYSTEM
Rough idle on start. RPM is not maintaining to keep the engine running. After a few try, it starts ok and drive off the parking lot, but the engine dies after about 10 seconds over 30mph. It feels like gasoline is not igniting corretly. Scanned Error Code P0171: System Too Lean Bank 1 P0190: Fuel Rail Pressure Sensor A Circuit Dealership can't replicate the issue and find the issue. Could be related to Fuel System Recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616973September 28, 2024
UNKNOWN OR OTHER
Backup camera blacked out or pixelated when transmission is put in reverse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616587September 26, 2024
STEERING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST
Travel Assist is disabled which includes Adaptive Cruise Control and Lane Keep Assist. The warning lights flash on and off, sometimes multiple times a second, sounding a loud beeping each time. It is triggered at engine start and persists through all speeds. I have experienced it 0-70 mph. The flashing lights and associated rapid beeping indicating the failure is extremely distracting while driving. Warning lights and warning sounds are designed to alert the driver to a potential safety issue so ignoring the lights and sounds is dangerous in the event it is a different caution/warning. However, also not ignoring it is dangerous because of the frequency of the warnings which causes the driver to look away from the road. After speaking with the maintenance department at my VW dealership, they indicated that this is a widely known problem that is remedied only with the replacement of the steering wheel. There are several other sensors that are triggered by the same issue I was told by the maintenance department. They are uncertain at this time if it impacts the airbag system which is another potential safety concern. The steering wheel can only be ordered after inspection by the maintenance department and there is shortage and/or back order of the part to fix the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616135September 24, 2024
ELECTRICAL SYSTEM, LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Travel Assist is disabled which includes Adaptive Cruise Control and Lane Keep Assist. The warning lights flash on and off, sometimes multiple times a second, sounding a loud beeping each time. It is triggered at engine start and persists through all speeds. It is worse when temperatures are warm outside. The flashing lights and associated rapid beeping indicating the failure is extremely distracting while driving. It will some times ding 20 times in a minute with associated warning display on the dash. Warning lights and warning sounds are designed to alert the driver to a potential safety issue so ignoring the lights and sounds is dangerous in the event it is a different caution/warning. However, also not ignoring it is dangerous because of the frequency of the warnings which causes the driver to look away from the road. Quick internet research and discussions with the dealer show this is a widely experienced issue with this model of car (among others). After speaking with the maintenance department at my VW dealership, they indicated that this is a widely known problem that is remedied only with the replacement of the steering wheel. My steering wheel was replaced when the car was just over a year old. The "fix" was temporary and has now recurred. There are several other sensors that are triggered by the same issue I was told by the maintenance department. They are uncertain at this time if it impacts the airbag system which is another potential safety concern. The steering wheel can only be ordered after inspection by the maintenance department and there is shortage and/or back order of the part to fix the problem. It took two months last time to get the steering wheel. Despite there being the same issue this time, they suggest a different part. Volkswagen not doing anything to remedy this problem Waiting on steering wheel and not permit fix has put this car outside the lemon laws in my state.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615444September 19, 2024
SERVICE BRAKES
This is in regard the hill hold assist on the manual transmission vehicles. The hill hold assist holds the brake for 2-3 seconds after the brake has been released, causing a delay in movement which if trying to make a quick maneuver, could cause a delay in start which could cause an accident if the driver was not prepared for it. Personally, it caused me to stall the vehicle on a hill, stopping the flow of traffic for a further 3-5 seconds as I started the vehicle back up. This seems to be a common problem in 2022-2024 model manual GTI’s and Golf R’s reported on many VW and Reddit forums that nobody seems to have a solution for, and VW has not acknowledged or addressed the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615479September 19, 2024
AIR BAGS
The contact owned a 2015 Volkswagen GTI A7. The contact stated while driving at approximately 30 MPH, while accelerating from a stop the vehicle was involved in a front collision caused by loose gravel on the road. The contact stated she lost control and drove into a ditch that struck a concrete culvert. The contact sustained minor injuries such as bruises on her elbows, knees, and head but did not require medical attention. The air bags did not deploy. The vehicle was towed to a tow lot which was then towed to the insurance lot for further investigation. A police report was filed. The insurance provider deemed the vehicle totaled and took it to a tow lot. Upon further investigation the contact related the failure to an unidentified recall however, the VIN was not included. The local dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11614671September 15, 2024
UNKNOWN OR OTHER
Rearview Camera. When I changed the gear into reverse, sometimes my rearview Camera does not turn on, the screen only goes black. It happens multiple times in a month and it's a risk for the driver as well as other outside the car. I heard there's a recall exactly like this for my same model, same car and there's no recall for my particular model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612907September 5, 2024
UNKNOWN OR OTHER
Shift boot trim near storage compartment has a metal coating that starts to flake off and is razor sharp. This frequently cuts myself and my wife and is dangerous enough to have issued a recall but apparently it is only for automatics. This is odd since both Auto and Manual have a similar problem that seems to be widespread on forums across the web. Service Action Code: 34J7/34L9
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610756August 25, 2024
UNKNOWN OR OTHER
Lost my key fob during a hike. The key was attached to my belt through the key ring. Must have accidentally brushed release button for the emergency key, which dropped the key fob somewhere along a ten-mile (16 K) hike. Thought I could start the car using the emergency key. That is not possible. I became stranded. The key fob for 2022 GT1 includes an “emergency” key. The emergency key contains a metallic loop, which is the only way to attach the key fob to a key chain. The emergency key is released by pushing an exposed button on the side of the key fob (see attached picture). Unfortunately, the emergency key only unlocks the driver’s side door. It cannot start the car. In fact, the brakes are lock and the car cannot even be towed without the key fob. I believe losing the key fob was a direct result of faulty design and this problem should have been anticipated by VW. I routinely go for a long hikes from staging grounds that have no cell phone reception and are miles away from any place where I could get help (example: 37.5362566,-121.8474412). After a long hike on a hot day, I am exhausted, low on food, water and endurance. Being past retirement age, I am not equipped to further extend my hike. I believe this is a safety defect that should be rectified through recall if necessary. Fortunately, this time on July 28, I could get cell reception from my parked car. However, I do think my safety was imperiled by the poor design of the key. A single, unintentional motion disconnected the key and left me stranded. I have been unable to contact Volkswagen. Have not found any usable email address. Tried calling the listed phone number, 800-822-8987. After a 40 min. hold, it hung up on me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610397August 23, 2024
FUEL/PROPULSION SYSTEM
On 8/1/2024 my housemate was driving this vehicle on the highway and another driver signaled to her that there was an issue with the vehicle. He put a white board outside of the drivers side window which said "gas is pouring out of the back of your car." There was no warning light to indicate that something was wrong and no prior leaking. When she arrived at home the fuel tank was nearly empty and she informed me of the problem. I asked her when she had filled the tank and she said approximately 2 days ago and that prior to starting her short drive today had over half a tank of fuel. I took the car to the gas station to try to fill the tank. I was unable to fill the tank as the shut off mechanism kept triggered at the fuel pump. I was able to get less than half a tank of gas into the vehicle, so that I could drive is less than 5 miles to the mechanic. During this drive I lost approximately 1/4 of a tank of fuel. After an analysis of the vehicle they determined that fuel was leaking through the carbon canister. They identified this as an issue related to a recalled suction jet pump seal. I had my vehicle towed to the VW dealership in order to complete the repair. I was informed that at that time the repair for the recall was unavailable. Their review of the vehicle noted that the carbon canister had overflowed and leaked. This is a direct result of the suction pump seal failing. I requested both from the dealer and VW directly that this repair be covered under the recall and they stated that the language in the recall prevents them from covering the expense of my repair even though this damage is listed as a potential result of their recalled parts failure. VW put me & my loved one at risk. Driving a car that is leaking fuel is extremely dangerous and they have skirted their responsibility as a business by refusing to cover a repair that is a direct result of their recalled parts failure. I have filed a report w/ VW directly and the case number is 06376308.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608225August 13, 2024
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Backup camera does not engage when vehicle is put in reverse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607994August 12, 2024
VISIBILITY/WIPER
The contact owns a 2024 Volkswagen GTI. The contact stated that while driving in a rainstorm, the windshield wiper speed remained at a moderate level while set to the highest setting. Due to the failure, the contact was forced to pull over and wait until the rainstorm had subsided before being able to resume normal driving. The vehicle was taken to a local dealer where a mechanic confirmed the failure. The mechanic tested other model vehicles and determined that the failure was present with the windshield wiper. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 5,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607453August 9, 2024
POWER TRAIN
I am [XXX] and have only ever owned manual transmission cars. I bought a 2024 GTI/Manual Transmission a few months ago. I also have a 2017 GTI Sport, 6MT. All purchased new. I was so used to the way the 2017 utilized hill hold and had not experienced a hill in my test drive before buying the car. I also drove other brands manual transmission and they all worked in a similar manner. The "Hill Hold" feature on this 2024 GTI/Manual Transmission vehicle is dangerous and does not release when it is supposed to. It is extremely aggressive in the amount that it is holding. In fact, I was rear ended 1 mile from the dealership after picking up the car because of this issue...no kidding. My current workaround is to release the brake, wait a couple of seconds until the car releases its "Hill Hold", rolls backward, and then give throttle/release the clutch. This is a safety concern in many ways. I could get rear ended again because the rear brake light goes out when I release the foot brake, even though I have to wait a few seconds to move forward. Also, in an emergency, if I had to move quickly, the car would likely stall if I tried to overcome the "Hill Hold" brake before it releases itself. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11606927August 6, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
In March of 2023, I brought my car into service at my local dealer regarding random SOS and assistive cruise control errors that were causing my cruise control to randomly disengage, which caused multiple safety incidents where the cruise control would cause me to nearly hit the car in front of me or cause the car behind me to almost collide into me. After more than a year of working with VW and the dealership, there is no resolution available to remedy this situation. I also reached out directly to VW and they're only offering a small cash settlement so I shut up and go away. Again, this car has caused multiple close calls which could have resulted in fatal accidents. I do not feel safe in this car and VW is showing zero remorse in denying claims regarding this car. I have another appointment set for August 22nd, which I doubt will resolve the issue I am having.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605953August 1, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2016 Volkswagen GTI. The contact received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the vehicle stalled. There was no warning light illuminated. The contact stated while the vehicle was parked, the contact became aware of fuel leaking from the rear of the vehicle. The vehicle was towed to the dealer where the vehicle was diagnosed with a fuel leak coming from the fuel tank suction pump. The contact was informed that the fuel tank suction pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 45,000. VIN tool confirms part not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605408July 30, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2015 Volkswagen GTI. The contact stated while driving at an undisclosed speed; there was an abnormal fuel odor inside the vehicle, and the contact became aware of a fuel leak. There was no warning light illuminated. The contact received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 118,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605062July 29, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2017 Volkswagen GTI. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed, and the vehicle failed to accelerate as intended. The contact stated that the transmission was slipping. In addition, the contact stated while refueling, the fuel leaked out onto the ground. The vehicle was taken to the dealer; however, the vehicle was not diagnosed. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 49,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605256July 29, 2024
SERVICE BRAKES
ABS Control Module short and failure occurred. Trouble codes generated include 01325 - Tire Pressure Monitoring Control Module No signal/communication and 01130 - ABS Operation Implausible signal static. Upon visiting an Authorized Volkswagen dealer service center was charged $200 for ABS diagnostic fee and told the ABS Control Module has failed and I will need to pay >$2900 to replace. ABS, ESP/ASR, airbag, and parking brake lights are now permanently active as a result and not certain these systems are functioning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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