Volkswagen GTI Complaints

1,407 consumer complaints on file.

#11575395March 4, 2024
SERVICE BRAKES
under emergency braking at around 70mph all 4 wheels locked up and abs/traction lights illuminated on dash. Caused a minor accident and flat spot on all 4 tires. ABS did not work. This is a know recall for 2009 models of the same vehicle. I replicated the issue a second time at a slower speed on a secluded road with the same results. There are numerous complaints about the same situation on this and other model VW cars of this year all over the internet forums. The ABS module was diagnosed as defective by mechanic shop.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11574698February 29, 2024
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2016 Volkswagen Golf GTI. The contact stated that while making a turn at an undisclosed speed, there was water leaking through the sunroof. The contact stated that the sunroof frame had previously been replaced; however, the failure recurred. The vehicle was taken to the dealer, where it was diagnosed that the sunroof frame needed to be replaced for the second time; however, the part was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that the vehicle was not covered under warranty. The failure mileage was approximately 34,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562435December 28, 2023
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2012 Volkswagen GTI. The contact stated that while driving at an undisclosed speed, the low coolant level warning light illuminated. The contact stopped and refilled the coolant reservoir bottle. The vehicle was taken to the dealer where it was diagnosed with a failed water pump. The contact was informed that the water pump needed to be replaced. The contact stated that the failure had been persistent, and the water pump had been replaced three times previously. The contact was informed that oil leaked onto the gasket and caused the housing of the water pump to crack, which caused the engine to overheat. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562029December 27, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2016 Volkswagen GTI. The contact stated that while starting the vehicle, the vehicle experienced a rough start, and the temperature gauge was fluctuating. Additionally, an unknown triangle warning light was illuminated. Additionally, the contact became aware that the coolant level was significantly low, and that the vehicle was overheating while activating the heater. The vehicle was taken to the dealer where it was diagnosed that the water pump needed to be replaced. The vehicle was then taken to an independent mechanic, where the water pump was replaced; however, the failure recurred. The contact stated that the vehicle was overheating, and he noticed that coolant was leaking underneath the vehicle. Additionally, the contact stated that while driving on a bridge, the low coolant level warning light illuminated, and the vehicle was overheating. The contact stated that the vehicle was taken to an independent mechanic several times and the water pump was replaced four times; however, the failure persisted. The vehicle was taken to an independent mechanic where the water pump was replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 80,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560569December 17, 2023
FUEL/PROPULSION SYSTEM
When my car gets down to 1/4 tank it cuts out and dies I’ve replaced the fuel pump and fuel filter. I believe this is a serious possibly deadly issue. Please take action on making our vehicle safe to be on the road with a recall! I’ve talked to countless owners of the same vehicle I own and they are having the same issue. With no luck of fixing it on our own I’ve been in countless situations when I shouldn’t be stalling in middle of intersections, and on the highway doing 65-70 it’s not safe at all. Take note it only does it at a quarter tank and below anywhere on the fuel gauge about a quarter it doesn’t do it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559334December 10, 2023
AIR BAGS, STEERING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I noticed a common problem among MK6 GTI owners of the steering wheel messing up, causing many issues such as broken airbags, the horn not work, cruise control stopped, etc., and since I have the issue (air bag symbol, horn, no cruise control) as well I was wondering what could be done. This happened after a near-accident/close call and when I tried to honk it didnt work. It could've been for any situation and a car horn is very important. That on top of the fact that if I did crash there was a risk of me not even having an air bag. Not to mention the countless inconvenient long drices with no cruise control. I checked the wiring and the wheel/horn is connected properly, and everything else on the dasg works fine.The car has been in a minor accident before and I did take it to a VW dealership for mechanical and body work, so the car should've been fine had they fixed the issue, but the problem is I had zero idea about the recall and I'm assuming they didnt bother to check since I didnt mention, and so the issue was hidden away. I did in fact however call the dealership and call to ask if they perhaps incorrectly ordered a wrong oart or something, but they assured me that the car was handled to their best extent. I doubt fixing the issue would have been a bother, so they wouldve done it had they know. I'm 99% sure this is the recall affecting my car, and I sure would like some help. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556334November 21, 2023
STEERING, ELECTRICAL SYSTEM
The contact owns a 2015 Volkswagen GTI. The contact stated that upon shifting the vehicle into park, a message displayed reading "Please Place the Vehicle in Park," failing to recognize that the shifter was already in park. The contact also stated that the failure prevented the doors from being locked manually or by using the key fob. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V464000 (Steering, Electrical System) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550419October 17, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2015 Volkswagen GTI. The contact stated that after parking the vehicle, her husband exited the vehicle and noticed an abnormal odor. The contact's husband walked around to inspect the vehicle. The contact's husband noticed gasoline leaking from the rear of the vehicle. The contact stated that her husband noticed a trail of gasoline leading up to the vehicle. The vehicle was taken to a dealer. The vehicle was diagnosed with a fuel leak from an internal failure. The contact was informed that the charcoal canister and purge valve needed to be replaced, and the vapor side of the fueling system needed to be flushed. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549719October 13, 2023
FUEL/PROPULSION SYSTEM
Fuel leak in the passenger rear wheel well. Called local Volkswagen dealership and was told the suction pump was replaced in 2016 as the originals were known for having defects causing the same issues I am currently having. Replacement part seems to be defective as fuel is leaking onto the ground and in the wheel well which is a hazard for the environment and potential danger as a fire hazard. The problem has been recent for me (within the past 2 days) reading online it has apparently been a persistent issue since 2015 with the same make and model of vehicles for the 2015 and 2016 models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543629September 9, 2023
ELECTRICAL SYSTEM
The warning light went on engine oil pressure off. Search manual. Then it wouldn't start. But lights where on so we put a new starter. But it wouldn't turn the engine. So We thought it must be the battery needs a jump start. And then wire from battery to starter caught on fire? I Googled the problem, and found that there had been recalls for that faulty wire before.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11536443August 4, 2023
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2016 Volkswagen GTI. The contact stated that while driving at an undisclosed speed, the sunroof leaked water into the fuse box. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in a recall. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529570June 29, 2023
AIR BAGS
I hydroplaned and was t-boned on the passenger side. The only air bags that went off were the side curtains on the passenger side
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11515753April 6, 2023
ENGINE
Camshaft broken due deficiency on quality of the product, they have a recall of many cars but for casualty my car is not on the list, va don’t want to fix it and now I have to spend mor than 5500
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514460March 29, 2023
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
I purchased the vehicle base in March of 2022. The SOS, Travel and Parking assist warning lights started coming on in August 2022. I took it in for service. They kept the car for a couple of days because they didn't know how to fix the issue. Finally they were told by VW to replace the steering wheel with hope of this resolving the issue. The steering wheel was replace and the issue went away only to come back around November 2022. I took the vehicle in once again and was told that a newer steering wheel is now available and they will replace the one they put in back in August with this newer version. They however don't have an ETA of when the steering wheel will become available. This was back in December when they ordered the steering wheel. It's now almost April 2023 and I haven't heard any updates on the availability of the steering wheel. The warning lights comes on every single time I drive the vehicle and it's to the point of being a nuisance because the lights come on at light 15 to 20 times and each time they come on, they omit a loud beeping noise which is driving me up a wall. I don't really drive the car because of this. Now VW is telling me that my Safe and Secure subscription (which expired in March 2023) needs to be paid in full in order to continue the service even though VW put out a statement stating that this feature will be free to all VW customers for 5 years. I'm basically paying $79.50 for April and May then receiving the feature for no charge starting in June which makes zero sense. I am beyond livid at this point and voe to never purchase another VW manufactured product due to all the stress I've endured while owning this new 2022 vehicle (which should not have any issues from the start). VW sold me a very defective product. I even had to have a new radiator install and the car only has 7K miles on it as of today (3/29/23).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510891March 8, 2023
POWER TRAIN, ENGINE
The contact owns a 2014 Volkswagen GTI. The contact stated while shifting the vehicle into drive(D) there was a lag before the vehicle responded. The contact stated that the engine revved before the transmission jolted into gear. The contact stated that the vehicle shook abnormally. Additionally, while accelerating the vehicle was revving loudly before jolting into the next gear. The contact stated that the failure persisted. The contact stated that the check engine light was illuminated. The contact had taken the vehicle to the local dealer however, the vehicle had not been diagnosed. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was 63,669.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501147January 10, 2023
ENGINE
What component or system failed or malfunctioned, and is it available for inspection upon request? Coolant leak from very known area which is the water pump. How was your safety or the safety of others put at risk? If leaks to much it can cause the car to run very hot and have to pull over. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes most dealers do say it is a common problem. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500914January 9, 2023
AIR BAGS
The front passenger airbag has been verified by a service centre to have some kind of issue, is a safety hazard and they confirmed other of the same type airbags have had faults as well (in their experience).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500524January 6, 2023
FUEL/PROPULSION SYSTEM
There have been several instances where I can’t fill gas tank. Check Fuel Tank Cover light comes on frequently along with the check engine light. I smell gas while warming up my car There have been several instance where fuel gage is going down extremely fast, not in line with how much gas I’m using.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499865January 3, 2023
AIR BAGS
The contact owns a 2016 Volkswagen GTI. The contact received notification of NHTSA Campaign Number: 22V543000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496218December 6, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
About a month ago, while driving , the abs light, brake light and ESP light came on. After about 2 weeks of troubleshooting, a local mechanic troubleshot the issues to a faulty ABS module. After many phone calls with my local VW dealership I was able to set an appointment for a diagnostic. They determined " Diag ABS system no communication advised on replacement module". The module costing $2,886.04 in parts and labor. With the part not in stock and the dealership saying " no way of knowing when we'll get one in". Over 130,000 VW's same year and model have had this same issue and been recalled but for some reason my vehicle doesn't have a recall on this vin. Both the VW dealership and VW customer care refuse to do anything. I believe this vehicle like many others were missed or ignored during the recall. My vehicle brakes have been sticking and have locked on me once already in the last month while driving. It is a safety hazard to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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