Toyota Sienna Complaints

9,048 consumer complaints on file.

#11055833December 20, 2017
STRUCTURE:BODY, UNKNOWN OR OTHER
SLIDING DOOR BECOMES INOPERABLE. WILL NOT OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055481December 19, 2017
ELECTRONIC STABILITY CONTROL (ESC)
WHILE DRIVING MY 2006 TOYOTA SIENNA MINIVAN THE VEHICLE STABILITY CONTROL LIGHT AND ALARMS COME ON WHEN DRIVING IN NON HAZARDOUS CONDITIONS (E.G.. NO WATER ON THE HIGHWAY). THIS HAPPENS OCCASIONALLY ON STRAIGHT ROADS AS WELL AS CURVES AND HILLS WHEN DRIVING AT HIGHWAY SPEEDS. THE STEERING WHEEL MAY "LOCKUP" FOR A FEW SECONDS AND THE BRAKES SEEM TO ENGAGE. THE PROBLEM CORRECTS ITSELF AND MAY GO AWAY OR REAPPEAR IN A FEW MILES. THIS HAPPENED ON OUR 2006 SIENNA A FEW YEARS AGO BUT WE REPLACED THE DEFECTIVE TIRES AND THE PROBLEM WENT AWAY UNTIL RECENTLY. I HAVE READ THAT OTHER SIENNA MINIVAN OWNERS HAVE EXPERIENCED THIS PROBLEM WITH THEIR VEHICLES AND SOME OWNERS HAVE HAD HIT-OR-MISS SUCCESS IN GETTING THE ISSUE RESOLVED WHEN TAKING THE CAR IN FOR SERVICE FROM A TOYOTA DEALERSHIP. MY NEXT STEP IS TO TAKE MY CAR INTO OUR LOCAL TOYOTA DEALER TO PERFORM A DIAGNOSTIC EXAM TO TRY AND DETERMINE THE CAUSE OF THE VEHICLE STABILITY CONTROL ISSUE. I HAVE CONTACTED TOYOTA CUSTOMER CARE TO LET THEM KNOW OF THIS ISSUE. I HAVE READ THAT SEVERAL OTHER MAKES OF TOYOTA VEHICLES HAVE EXPERIENCED VEHICLE STABILITY CONTROL ISSUES IN THE PAST AND HAVE BEEN RECALLED (SUCH AS THE 2003 TOYOTA SEQUOIA).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055496December 19, 2017
STRUCTURE:BODY
I HAVE HAD A SLIDING DOOR FAILURE, EXACTLY AS DESCRIBED IN NOTIFICATION ZH4 AND ZH5, AND SAFETY RECALL 16V-858. THE REAR SLIDING DOOR WOULD NOT FULLY CLOSE, OR WOULD NOT LATCH, AND WOULD OFTEN RE-OPEN AUTOMATICALLY. THE DOOR EXHIBITED A GRINDING NOISE AND WOULD OFTEN NOT LATCH. THIS ON A VEHICLE JUST OVER 3 YEARS OLD WITH 48,880 MILES ON IT, ALWAYS GARAGED AND NEVER IN AN ACCIDENT. WHEN I THE VEHICLE IN TO THE DEALER ON JUNE 13TH, 2017, THE DEALER REPAIRED THE PROBLEM BY REPLACING THE UPPER DOOR HINGE WHICH APPARENTLY HAD FAILED. I WAS CHARGED $323.46 AND WAS TOLD IT WAS NOT COVERED UNDER MY WARRANTY. AFTER THE RECALL WAS ANNOUNCED, I CONTACTED TOYOTA AND REQUESTED REIMBURSEMENT, WHICH WAS DENIED AS THEY SAID THE CONDITION MY VEHICLE EXHIBITED WAS NOT COVERED BY THE RECALL. I DON'T UNDERSTAND WHY THIS SERIOUS SAFETY DEFECT ON A CURRENT VEHICLE IS NOT COVERED BY TOYOTA WHEN THE SYMPTOM MIRRORS THAT DESCRIBED IN THE CURRENT RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055520December 19, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2010 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V657000 (POWER TRAIN). THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. BILL KIDD TOYOTA (107 INDUSTRY LN, COCKEYSVILLE, MD 21030, (410) 666-5030) AND THE MANUFACTURER WERE NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055543December 19, 2017
AIR BAGS
TAKATA RECALL. THE TOYOTA DEALERSHIP SAYS MY WIFE'S TOYOTA IS NOT SUBJECT TO THE AIRBAG RECALL. YOUR WEBSITE- HTTPS://WWW.NHTSA.GOV/RECALL-SPOTLIGHT/TAKATA-AIR-BAGS LISTS THE VEHICLE AS BEING SUBJECT TO THE RECALL. WHICH IS CORRECT? DOES HER CAR HAVE AN AIRBAG SUBJECT TO RECALL OR NOT? THANKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055592December 19, 2017
UNKNOWN OR OTHER
POWER SLIDING DOOR RECALL PHASE 2 WITH WHEELCHAIR RAMP. THIS IS A SAFETY ISSUE. WE RECEIVED THE RECALL NOTICE OVER A YEAR AGO WITH NO REMEDY YET. I HAVE CALLED MULTIPLE TIMES THROUGHOUT THE YEAR AND THERE IS STILL NO ETA. I DON'T EVEN KNOW IF THEY ARE WORKING TO RESOLVE THIS OR THEY HAVE JUST DECIDED THEY DON'T CARE ABOUT DISABLED VETERANS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055300December 18, 2017
ELECTRICAL SYSTEM, POWER TRAIN
POWERTRAIN FAILS AT 140,000 MILES WHICH IS VERY UNUSUAL FOR TOYOTA [REPAIR COST ~4000 QUOTED FROM DEALER]. ALSO, THERE ARE PLENTY OF ELECTRICAL PROBLEMS STARTS WITH FAILING ACTUATORS SUCH AS SLIDING DOOR ACTUATOR [$~1500 QUOTE FROM DEALER], HVAC AIR BLEND ACTUATORS [$~850 QUOTE FROM DEALER]AND VEHICLE STABILITY CONTROL SOLENOIDS [$~500 QUOTE FROM LOCAL]. PLEASE HELP US AND OTHERS TO SHED SOME LIGHT ON SUCH KIND OF ISSUES SINCE IT COSTS TOO MUCH. IN WINTER TIME WHEN HEATER IS NOT WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055078December 16, 2017
ELECTRONIC STABILITY CONTROL (ESC), STEERING
FOR NO REASON THE VSC AND TRACTION ALARM GOES OFF THE VEHICLE BRAKES ON ITS OWN DANGEROUSLY. IT IS HAPPENING DAILY. USUALLY WHEN GOING HIGH SPEED AND AROUND A LEFT BEND. I WENT AND HAD THE SYSTEM RESET AS IS CALLED FOR AFTER ALIGNMENT. THAT DIDN'T FIX IT. I HAD THE STEERING ANGLE SENSOR REPLACED AND THAT DIDN'T FIX IT. THE YAW REPLACED AND THAT DIDN'T FIX IT. SO NOW WHAT? THIS IS DANGEROUS FOR MY FAMILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054830December 14, 2017
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
ON FREEWAY INTERCHANGES, ENTRANCES AND EXITS VSC AND ABS SUDDENLY ENGAGESS. VAN IS NOT AGGRESSIVELY DRIVEN AND WHEN TURNING ON MOUNTAIN ROADS AND SWITCH BACKS VSC AND ABS ENGAGES DESPITE THE SLOW AND CONTROLED STEERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054541December 13, 2017
UNKNOWN OR OTHER
MINIVAN IS KEPT IN GARAGE ALL THE TIME AND DRIVEN VERY FEW MILES PER YEAR. HOWEVER, THERE IS INTENSE CRACKING ALL OVER THE DASHBOARD. THE DASHBOARD IS MELTING AND JEOPARDIZING THE AIRBAGS BEING DEPLOYED. TOYOTA IS AWARE OF THIS AND SENT A WARRANTY ENHANCEMENT NOTIFICATION TO GET ALL MELTING/CRACKED DASHBOARDS FIXED FREE OF CHARGE. HOWEVER, THE TOYOTA DEALERSHIP NEVER CALLED TO TELL ME THE PART IS IN AND IT HAS BEEN ALMOST 2 YEARS NOW AND NOW I AM TOLD IT'S PAST THE DATE TO GET THIS FIXED. DEALERSHIP: TEXAS TOYOTA OF GRAPEVINE, 701 STATE HWY. 114 EAST, GRAPEVINE, TX 76051 (817) 259 - 1493 IS PHONE NUMBER. IT IS SUSPECT, THE ORDER WAS CANCELLED SO TOYOTA CAN SAVE MONEY AND THEN TELL CUSTOMERS IT'S PAST THE DATE OF GETTING THIS FIXED. VEHICLE HAS DEFECTIVE, CRACKING DASHBOARDS & TOYOTA KNOW OF THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054616December 13, 2017
ELECTRICAL SYSTEM
2013 TOYOTA SIENNA RECALL DATED 11/16. I PURCHASED IT IN 6/17 FROM A TOYOTA DEALERSHIP WITH THE SAFETY ISSUE UNRESOLVED( VEHICLE POWER SLIDING DOOR). WHY IS VEHICLE ALLOWED TO BE SOLD WITH DOCUMENTED SAFETY PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054102December 12, 2017
ELECTRICAL SYSTEM
WE ORDERED POWER REAR SEAT THAT WOULD BY PUSHING A BUTTON. WE HAD THEM THE TWO PAST SIENNA WE HAD PURCHASED 2010 & 2013. THEY WE NOT ON THE SIENNA AND WE WERE TOLD BY DEALER THAT THEY COULD NOT BE ON THIS SIENNA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054175December 12, 2017
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
WIFE WAS DRIVING VEHICLE, WHILE TURNING OFF OF A MAIN ROAD WITH VEHICLE IN DRIVE THE VEHICLE STOPPED ACCELERATING WITH FOOT DEPRESSING GAS PEDAL. PULLED VEHICLE OVER, TURNED ON AND OFF COUPLE OF TIMES, EACH TIME SHIFTING FROM PARK TO DRIVE AND ATTEMPTING TO ACCELERATE, BUT VEHICLE HAD NO RESPONSE. I CAME TO SWITCH VEHICLES AND SEND HER HOME WITH THE KIDS. I STARTED VEHICLE AND ATTEMPTED DRIVE AND REVERSE, NEITHER OF WHICH RESPONDED. I THEN SWITCHED TO STANDARD TRANSMISSION MODE, THE VEHICLE THEN WOULD DRIVE AND I TOOK IT HOME. I TURNED VEHICLE OFF AND ON, ATTEMPTED DRIVE AND REVERSE IN AUTOMATIC TRANSMISSION MODE, AND THE VEHICLE WAS WORKING FINE AGAIN AS IF NOTHING EVER HAPPENED. TOOK VEHICLE TO DEALER, THEY COULD NOT "DUPLICATE THE PROBLEM" AND THE VEHICLE PASSED HEALTH CHECK. APPARENTLY THE ISSUE RESET ITSELF WHEN I SWITCHED THE TRANNY FROM AUTO TO STANDARD. NO FIX HAS BEEN IMPLEMENTED. THIS OCCURRED AT 2122 MILES. THEN JUST TODAY I WAS DRIVING DOWN THE ROAD AND THE HEATER CAME ON FULL BLAST, TEMP. READING 77, ALL ON ITS OWN WITHOUT ME TOUCHING ANYTHING. WILL BE TAKING IT TO DEALER TODAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054242December 12, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), STEERING
STABILITY AND/OR TRACTION CONTROLS (YAW ?) SEEMED TO WANT TO BELIEVE THE VEHICLE WAS IN AN UNDERSTEER -- CAUSING THE VEHICLE TO WANT TO BRAKE AUTOMATICALLY, SOUNDING A TRACTION CONTROL ALARM. ON A BONE - DRY ROAD !!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053757December 10, 2017
STRUCTURE:BODY, SEATS
I WAS COMPLETELY STOPPED IN MY SIENNA AWD AT A TRAFFIC LIGHT AT THE TOP OF A FREEWAY ON-RAMP IN A MAJOR CITY, AND REAR-ENDED BY A VEHICLE BEGINNING TO TRAVEL DOWN THE ON-RAMP AT AN UNKNOWN BUT HIGH RATE OF SPEED AND NOT HEEDING THE TRAFFIC SIGNAL. ON IMPACT, THE REAR CARGO COMPARTMENT OF MY SIENNA CRUSHED INWARD SO FAR THAT IT CAUSED THE THIRD ROW BENCH SEAT TO MOVE FORWARD AND PROPEL THE SEAT PART OF THE BENCH SEAT INTO THE BACKS OF THE SECOND ROW CAPTAIN'S CHAIRS IN FRONT OF IT. THIS WOULD HAVE CRUSHED THE LEGS AND MAYBE WHOLE BODY OF ANYONE SEATED IN THE OUTER TWO SEATS OF THE REAR BENCH SEAT, AND PERHAPS IN THE MIDDLE POSITION AS WELL. I FOUND A PIECE OF PAPER BAG CAUGHT BETWEEN THE BOTTOM SEAT EDGE OF THE BENCH SEAT AND THE BACK OF A CAPTAIN'S CHAIR, AND I COULD NOT PULL THAT PIECE OF PAPER FREE. I HAD TO PULL REALLY HARD TO REMOVE THE LARGE PACK OF TOILET TISSUE, SHOWN IN THE UPLOADED PHOTO, IN ORDER TO DISLODGE IT FROM THE REAR BENCH SEAT AREA. THE TISSUE PACK LIKELY IS NARROWER THAN THE TRUNK OF AN ADULT HUMAN BODY WHICH COULD HAVE BEEN CAUGHT THERE, WITH LEGS ALSO CRUSHED BY THE LOWER PORTION OF THE BENCH SEAT AS IT IMPACTED THE BACK OF THE CAPTAIN'S CHAIR IN FRONT OF IT. I BELIEVE THE CAUSE OF THIS SAFETY PROBLEM IS A POOR DESIGN; INADEQUATE REAR-CRASH PROTECTION FOR THIRD-ROW PASSENGERS, WHO USUALLY ARE CHILDREN. AS A PARENT AND VEHICLE OWNER, I WAS NEVER WARNED ABOUT THE GREAT DANGER MY CHILDREN COULD BE IN IF THEY SEATED ANYWHERE ALONG THE THIRD-ROW BENCH SEAT DURING A REAR-END COLLISION. I'M TRAUMATIZED BY THE THOUGHT OF A CHILD OR ANYONE HAVING BEEN SEATED IN THE THIRD ROW AT THE TIME OF THIS COLLISION, WHICH FORTUNATELY THEY WERE NOT IN THIS INSTANCE.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11053605December 9, 2017
STRUCTURE:BODY
THE ELECTRICALLY-POWERED SLIDING REAR DOOR ON THE PASSENGER SIDE FAILED IN THE CLOSED POSITION BECAUSE THE CABLE DESIGNED TO DO THIS TASK HAD RUSTED THROUGH AND SNAPPED. THIS IS A KNOWN ISSUE, BUT TOYOTA HAS REFUSED TO COVER IT. THE DOOR CANNOT BE MOVED BECAUSE THE CABLE HAS WOUND ITSELF UP INSIDE THE DOOR. THIS CAN TRAP THE OCCUPANTS INSIDE THE REAR OF THE VEHICLE IN AN EMERGENCY. THIS MAKES THE SIENNA UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053563December 8, 2017
VISIBILITY/WIPER, VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
TL* THE CONTACT OWNS A 2015 TOYOTA SIENNA. WHILE DRIVING VARIOUS SPEEDS, BOTH THE DRIVER AND PASSENGER SIDE VIEW MIRRORS BECAME LOOSE, WHICH CHANGED THE DRIVER'S FOCUS OF THE ROAD. BYERS TOYOTA IN DELAWARE, OHIO WAS MADE AWARE OF THE FAILURE AND STATED THAT BOTH MIRRORS WOULD NEED TO BE REPLACED. IN ADDITION, THE DEALER STATED THAT THE VEHICLE WAS OUT OF WARRANTY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053302December 7, 2017
UNKNOWN OR OTHER
WHEN DRIVING ON THE HIGHWAY WE HEARD A LOUD NOISE. WE PULLED OVER TO FIND OUR SUN/MOON ROOF HAD BLOWN OUT. WE IMMEDIATELY CONTACTED OUR INSURANCE COMPANY AND TAPED OVER THE HOLE TO AVOID ANY GLASS BLOWING OUT ONTO OTHER DRIVERS AND INSIDE THE VEHICLE. WHEN WE TOOK IT TO TOYOTA DEALERSHIP THEY SAID THEY CHECKED FOR OTHER COMPLAINTS BUT SAID THEY HAD NONE. THIS WAS THE SUMMER OF 2014. EVEN THOUGH THE DEALERSHIP CLAIMED THERE WERE NO ISSUES, WE REPORTED THE PROBLEM TO TOYOTA DIRECTLY AND AFTER A COUPLE OF MESSAGES AND COPIES OF PICTURES THEY DECIDED IT WAS NOT A DEFECT SO WE WERE NOT GOING TO BE REIMBURSED. THE EXPENSE WAS A LITTLE OF $1000 WHICH WE WERE OUT OF POCKET ON AS WE HAD A $1000 DEDUCTIBLE. IN LIGHT OF MORE RECENT NEWS ABOUT THIS BEING A PROBLEM IN MANY VEHICLES INCLUDING TOYOTA VEHICLES WE WANTED TO REPORT IT AS A SAFETY ISSUE. HAD WE NOT HAD THE COVER CLOSED ON THE INSIDE, GLASS WOULD HAVE COME IN ON US. WE WERE JUST THANKFUL THAT NO ONE ON THE HIGHWAY WAS HURT WITH THE WINDOW BLEW OUT. WE BELIEVE THIS ITEM SHOULD BE REVIEWED FOR POSSIBLE RECALL AND REIMBURSEMENT TO OWNERS OF VEHICLES THAT HAVE SUN/MOON ROOFS MADE BY THE MANUFACTURER. I AM NO LONGER SURE I HAVE PICTURES AS THEY WOULD HAVE BEEN TAKEN ON AN OLD PHONE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053375December 7, 2017
ELECTRICAL SYSTEM
THE POWER DOORS ON OUR VAN BROKE AFTER HAVING IT REPAIRED. THE DOOR WOULD NOT CLOSE UNTIL I SLAMMED IT SHUT AND THE CABLE SNAPPED. I JUST GOT THE CAR HOME. IT HAPPENED IN OUR DRIVEWAY AS WE JUST GOT HOME. CALLED DEALERSHIP WANTS 2,000 TO FIX. I PAID 800 IN MARCH 2017 FOR SAME DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052817December 6, 2017
STRUCTURE:BODY
SLIDING DOOR CABLE SNAPPED. THIS LEFT US WITH A HEAVY DOOR TO MANUALLY OPEN/CLOSE WHICH CREATES A SAFETY CONCERN (TRAPPED) FOR CHILDREN AND ELDERLY PASSENGERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Toyota Sienna