Toyota Sienna Complaints

9,048 consumer complaints on file.

#11073433February 17, 2018
STRUCTURE:BODY
WHILE THE VEHICLE WAS STATIONARY, THE SLIDING SIDE DOOR CLOSED ON MY SON'S FINGERS, AND THEY GOT JAMMED IN THE DOOR. THE SENSOR ON THE SLIDING DOOR DID NOT WORK, WHEN IT SHOULD HAVE NOT CLOSED WHEN IT HIT MY SON'S FINGERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072892February 14, 2018
SEAT BELTS
TL* THE CONTACT OWNS A 2017 TOYOTA SIENNA. WHILE THE CONTACT WAS ATTEMPTING TO LATCH HIS SIX YEAR OLD CHILD IN THE REAR MIDDLE SEAT BELT, THE SEAT BELT FAILED TO MOVE. THE CONTACT PULLED THE SEAT BELT HARDER IN ORDER TO MAKE THE SEAT BELT MOVE TO LATCH, AND NOTICED THAT THE FABRIC WAS SHREDDED. THE VEHICLE WAS TAKEN TO TOYOTA CARLSBAD (5424 PASEO DEL NORTE, CARLSBAD, CA 92008, (760) 438-2000). THE CONTACT WAS INFORMED THAT THE SEAT BELT WOULD BE REPAIRED AS A COURTESY. THE DEALER STATED THAT IT LOOKED AS IF THE SEAT BELT HAD BEEN CUT. THE CONTACT STATED THAT THE DEALER WOULD NOT EXPLAIN THE FAILURE OF THE SEAT BELT OR WHEN THE SEAT BELT RETRACTED. THE SEAT BELT FAILURE WAS NOT UNDER WARRANTY. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000. THE VIN WAS NOT AVAILABLE. .*BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072700February 13, 2018
UNKNOWN OR OTHER
STOPPED AT A RED LIGHT WHEN WE HEARD AN EXPLOSION, CONTINUED TO DRIVE WHEN WE BECAME AWARE OF NOISE AND WHAT APPEARED TO BE RUSHING WIND . AFTER CHECKING ALL DOORS AND WINDOWS AND FINDING THEY WERE CLOSED I JUST HAPPENED TO SLIDE OPEN THE COVER LEADING TO THE SUN ROOF AND SAW THE EXPLODED WINDOW AND GLASS FRAGMENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072314February 12, 2018
ELECTRONIC STABILITY CONTROL (ESC)
DRIVING ON A DRY STRAIGHTAWAY HIGHWAY TRAVELING 67MPH AND SKID LIGHT STARTS BLINKING WITH CHIME SOUND AND VAN STARTS BREAKING AND JERKING TO LEFT ALOMOST GETTING REAR ENDED BY TAILGATER..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072419February 12, 2018
SEAT BELTS
SEAT BELT RECEPTICAL IS TORN UP. SEAT BELT WILL NOT LATCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072163February 11, 2018
UNKNOWN OR OTHER
TRANSMISSION STARTING SLIPPING AT 128,000 MILES. NEEDED A NEW TRANSMISSION COSTING $5,000 TO REPLACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072182February 11, 2018
STRUCTURE:BODY
RIGHT SIDE SLIDING DOOR OPENED WHILE DRIVING.WHEN I PULLED OVER AND STOPPED IT SLAMED SHUT WITH ENOUGH FORCE TO SEVER A LIMB.LUCKY NO ONE WAS THERE .DEALER WANTS $1300 TO REPAIR IT. I SAY IT SHOULNT BE EVEN POSSIBLE TO HAVE HAPPENED AND A REPAIR WITH THE SAME PARTS WONT PREVENT IT. ITS NOW CLOSED WITH A RATCHAT TIE DOWN.USELESS BUT SAFE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11071883February 9, 2018
POWER TRAIN
RACK AND PINION STEERING NEEDS TO BE REPLACED. AFTER RESEARCHING THIS ISSUE, FOUND THAT THIS IS A VERY COMMON ISSUE WITH THIS VEHICLE. PRETTY SCARY TO THINK I COULD BE HEADED DOWN THE HIGHWAY WITH MY FIVE CHILDREN AND POTENTIALLY LOSE CONTROL OF STEERING CAPABILITY BECAUSE OF THIS FAULTY PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11071940February 9, 2018
POWER TRAIN
WHILE PARKED, DRIVER BEGAN EXITING VEHICLE AND VAN BEGAN TO ROLL AND CONTINUED TO ROLL WHEN GEAR SHIFT LEVER CONFIRMED IN PARK AND BRAKE CONTINUALLY PRESSED, EVENTUALLY HITTING A HOUSE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11071780February 8, 2018
UNKNOWN OR OTHER
FUEL DOOR HINGE BROKE BECAUSE THE FUEL DOOR PIN HAS SO MUCH TENSION THAT IT BROKE THE HINGE. THIS CAUSED A SAFETY ISSUE BECAUSE THE DOOR CANNOT BE OPENED FROM THE INSIDE IF IT IS NOT CLOSED ALL THEY WAY OR PUSHED CLOSED ENOUGH FOR THE SENSOR TO ALLOW THE SLIDING DOOR TO OPEN. THIS EVENT WAS REPORTED PAST THE 36 MONTH WARRANTY, BUT HAD BEGUN BEFORE THE WARRANTY HAD ENDED. CURRENT OWNERS SHOULD BE AWARE THAT IF THERE ARE INSTANCES BEGINNING OF THE DOOR NOT BEING ABLE TO BE OPENED, THIS SHOULD BE AN ITEM COVERED UNDER AN EXTENDED WARRANTY DUE TO THE SAFETY ISSUE OF NOT BEING ABLE TO EXIT THE VEHICLE IN AN EMERGENCY SITUATION. THIS HAPPENED SEVERAL TIMES WHILE PARKED AND EXITING THE VEHICLE. THERE ARE OTHER INSTANCES OF THIS ISSUE ON DIFFERENT SIENNA AND TOYOTA FORUMS. TOYOTA SERVICE MANAGER CONFIRMS THAT IT IS EXCESSIVE, BUT ONLY RESOLUTION WOULD BE TO REPLACE CABLE WITH NO GUARANTEE IT WOULDN'T HAVE EXCESSIVE FORCE ALSO. ONLY OTHER RESOLUTION WOULD BE TO HAVE SERVICE BULLETIN ISSUED BY TOYOTA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067014February 5, 2018
STRUCTURE:BODY, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT THE POWER SLIDING DOOR FAILED TO AUTOMATICALLY OPEN OR CLOSE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PARTS FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT BUTLER TOYOTA (3232 HARPER RD, INDIANAPOLIS, IN 16240, (844) 829-9600) INFORMED THE CONTACT THAT PARTS WERE NOT AVAILABLE. THE CONTACT CALLED THE DEALER SEVERAL TIMES AND WAS PLACED ON A WAITING LIST. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067147February 5, 2018
STRUCTURE:BODY
I OWN A 2006 FWD TOYOTA SIENNA. THE DRIVER SIDE DOOR CHECK STRAP WELD IS DEFECTIVE. THERE IS A CRACK IN THE WELD WHICH CAUSES A POPPING NOISE WHEN DOOR IS OPENED AND CLOSED. I ASKED TOYOTA TO LOOK AT IT AND THEY WANTED $140 JUST TO ACCESS PROBLEM. A LOCAL MECHANIC SHOWED ME WHAT THE PROBLEM IS. I DID RESEARCH AND FOUND THAT THIS WAS A KNOWN ISSUE BY TOYOTA. TOYOTA SENT OUT EXTENDED WARRANTIES BUT I NEVER RECEIVED ONE. THEY ALSO GAVE THEIR MECHANICS A (TBS) TECHNICAL SERVICE BULLETIN (NVOO3-07) WHICH I FOUND ONLINE TO MAKE THE REPAIR. I HAVE RECEIVED ALL OTHER EXTENDED WARRANTY LETTERS. UNFORTUNATELY, THE EXTENDED WARRANTY HAS EXPIRED AND NOW I HAVE TO PAY FOR THE REPAIR WHICH WILL COST $470. I'M CONCERNED THE DOOR WILL BREAK OR SWING OUT UNEXPECTEDLY AND HURT SOMEONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066507February 1, 2018
SEAT BELTS
THE DRIVERS SIDE SEAT BELT GETS TWISTED WITH RETRACTION & GETS STUCK IN THE EXTENDED POSITION CAUSING A SAFETY CONCERN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066501February 1, 2018
STEERING
IN WINTER WHEN THE TEMPERATURE FALL TO 30 AND WHEN STEERING GET A LOAD SQUEAKING NOISE AND TAKEN TO THE DEALER (FIRST WINTER) WINTER AND THEY INFORMED THAT IT IS NOT RE-CREATABLE. MANY TIMES THE PROBLEM WAS REPORTED TO THE DEALER AND NO ACTION WAS TAKEN BECAUSE IT IS NOT RE-CREATABLE. AFTER WARRANTY PERIOD EXPIRED I WAS ASKED TO CHANGE THE STEERING FLUID TO FIX IT. I DID NOT SINCE IT WAS NOT DUE TO USAGE/HANDLING THE VEHICLE AND IT IS DUE TO FAULT IN MANUFACTURE. NEXT YEAR WE WERE INFORMED THAT IT IS A SAFETY ISSUE AND I NEED TO CHANGE THE STEERING FLUID. I MENTIONED TO THE DEALER SHOULD INFORM THE TOYOTA HEAD OFFICE ON THIS BUT NOTHING WAS DOCUMENT NOR IT WAS FOLLOWED UP BY THE LOCAL DEALER. I AM LEANING TOWARDS THE WARRANTY COVERAGE RATHER THE CONSUMER TO PAY BECAUSE STEERING FLUIDS SHOULD PERFORM AS IT SUPPOSED TO AND DO THE JOB IT SUPPOSED TO. ANY FAILURE DUE TO STEERING FLUID AND ANY DAMAGE CAUSED WILL BE TOYOTA RESPONSIBILITY. IT IS 11 YEARS PASSED AND WILL CONTINUE TO DRIVE AND HOPING THIS WILL BE FIXED AT ANY POINT OF TIME BEFORE THE CRASH OCCURS DUE TO FAILURE OF THE STEERING FLUID LEAKAGE. THIS VEHICLE IS DRIVEN IN FRANKFORT KY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065872January 30, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2010 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V657000 (POWER TRAIN); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MARINA DEL REY TOYOTA (4636 LINCOLN BLVD, MARINA DEL REY, CA) WAS CONTACTED AND REFUSED TO PERFORM THE REPAIR BECAUSE THE TECHNICIAN STATED THAT THE VEHICLE WAS MODIFIED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065911January 30, 2018
SERVICE BRAKES
ABS LIGHTS ACTIVATE GOING AT SPEEDS FROM 15-60 ON ANY TYPE OF CURVES THEN STARTS BRAKING AUTOMATICALLY. THIS SITUATION HAS BEEN GOING ON FOR A WHILE AND AS LATE AS THIS PAST WEEKEND (10 TIMES) ON HIGHWAY 299 WEST FROM REDDING,CA. - EUREKA, CA. THESE SENSORS NEED TO BE RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065702January 29, 2018
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC)
TRACTION CONTROL RANDOMLY ACTIVATES THE BRAKES AND LOCKS THE FRONT WHEEL CAUSING THE CAR TO SKID AND LOSE TRACTION. MAY RESULT IN ACCIDENT IF NOT CORRECTED. AIR BAG LIGHT IS ON TOYOTA MAKE TECHNICAL SERVICE BULLETIN AND RECALLED OTHER VEHICLES BUT WILL NOT RECALL MY VEHICLE. DEALER WILL NOT REPAIR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065753January 29, 2018
STEERING
STEERING KNOCK IS EXPERIENCED AT SPEEDS OF APPROXIMATELY 35MPH AND LESS WHENEVER STEERING LEFT OR RIGHT. THIS CONDITION WAS FIRST NOTICED AT APPROXIMATELY 80K MILES AND HAS GOTTEN WORSE OVER THE NEXT 50K MILES. THE KNOCK IS NOT ONLY FELT IN THE STEERING WHEEL, BUT IT HAS BECOME AN AUDIBLE NOISE AS WELL. I'VE READ SEVERAL COMPLAINTS WHERE DEALERS HAVE FIXED THIS KNOWN PROBLEM, HOWEVER I HAVEN'T SEEN ANY RECALLS ON THIS OR ANY INFORMATION FROM TOYOTA STATING THAT THIS IS A KNOWN CONDITION AND IS SAFE TO CONTINUE OPERATION. UNTIL TOYOTA ACKNOWLEDGES THIS AS A KNOWN PROBLEM AND DETERMINES WHETHER OR NOT IT IS A SAFETY ISSUE, THEN I'LL CONTINUE TO OPERATE MY 2012 SIENNA WITH THE UNDERSTANDING THAT IT IS SAFE TO OPERATE AND JUST PUT UP WITH THE KNOCK. IT WOULD CERTAINLY BE GREAT IF TOYOTA WOULD AT LEAST PUT ITS CUSTOMER'S MIND AT EASE BY AT LEAST MAKING A STATEMENT ABOUT THE CONDITION AND WHETHER IT IS SAFE TO CONTINUE OPERATION OF VEHICLES WITH THIS CONDITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065329January 26, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
I WAS DRIVING MY SIENNA ON A 2 LANE TOWN ROAD AND WITHOUT WARNING SMELLED SMOKE. AS I WAS PULLING OVER CARS IN THE ONCOMING LANE WERE HONKING AT ME AS THEY SAW THE FIRE UNDERNEATH WHERE THE ENGINE IS. WHEN I PULLED OVER SMOKE ENTERED INTO THE CAR. I STEPPED OUT, HEARD A POP, AND NOW THE ENTIRE FRONT OF THE CAR WAS FULL ON FIRE. THE FIRE DEPARTMENT ARRIVED ON SCENE QUICKLY AND EXTINGUISHED THE FIRE. I FILED AN INCIDENT REPORT WITH TOYOTA. I RECEIVED A CALL FROM A MAN SAYING HE WAS HIRED BY TOYOTA TO INVESTIGATE THE FIRE AND REPORT BACK TO THEM. TO DATE, I HAVE RECEIVED ZERO COMMUNICATION FROM ANYONE AT TOYOTA REGARDING THIS SERIOUS MATTER.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11064947January 25, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
ABS, VSC, TRAC OFF, BRAKE LIGHTS ON CONTINUOUSLY, PLUS TIRE PRESSURE LIGHT BLINKING. THIS IS NOT NORMAL AND ALSO ANNOYING. TOYOTA DOESN'T SEEM TO KNOW WHAT THE PROBLEM IS, AND IS ONLY WILLING TO ALLOW ME TO SPEND THOUSANDS OF DOLLARS TO "TRY" TO FIX THIS. TOYOTA NEEDS TO TAKE RESPONSIBILITY! VEHICLE DRIVES NORMALLY. LIGHTS HAVE BEEN ON FOR MONTHS. I WAS DRIVING DOWN THE ROAD, WITH A CAR LOAD OF CHILDREN, LATE AT NIGHT, COMING HOME FROM A FOOTBALL GAME WHEN THE LIGHTS CAME ON. WE WERE DRIVING ACROSS A LONG BRIDGE, ON A 6-LANE ROADWAY, GOING ABOUT 50 MILES AN HOUR. VERY SCARY! I PULLED OVER, BUT SOON REALIZED THE CARE WAS DRIVABLE. I'VE SPENT SO MUCH MONEY, TRYING TO FIGURE OUT WHAT IS GOING ON. I AM SEEING ONLINE THAT THIS IS NOT EXCLUSIVE TO TOYOTAS. MANY VEHICLES EXHIBIT THIS ISSUE. INSTEAD OF HELPING US FIX IT, WE ARE SUPPOSE TO PAY MECHANICS (DEALERS OR INDIVIDUALS), THEN THE PROBLEM COMES BACK. SEEMS NO ONE REALLY KNOWS WHY THIS IS HAPPENING. I'VE BEEN AN EXCLUSIVE TOYOTA OWNER FOR YEARS. IT DISAPPOINTS ME THAT TOYOTA WON'T HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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