Toyota Sienna Complaints

9,048 consumer complaints on file.

#11081863March 28, 2018
SEAT BELTS
THE DRIVER'S SEATBELT HAS STARTED RELEASING ITSELF DURING MOTION; THIS HAPPENS EVERY TIME I DRIVE. IN ADDITION, WHEN STATIONARY AND ABOUT TO DRIVE, WHEN I TRY TO LATCH THE SEATBELT IT HAS BECOME ALMOST IMPOSSIBLE TO GET THE SEATBELT TO LATCH. IN ADDITION, IT IS ALMOST IMPOSSIBLE TO GET OUT OF THE SEATBELT WHEN STOPPING DRIVING BECAUSE IT IS STUCK IN THE LATCH. THIS COMBINATION OF SELF-RELEASE, NON-LATCHING, AND BEING STUCK IS A SERIOUS DANGER HAZARD AND NEEDS TO BE RECALLED BY TOYOTA. THE VEHICLE IS UNDRIVEABLE IN THIS CONDITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081494March 27, 2018
ENGINE
IN MOTION, WHEN I LET UP OFF THE ACCELERATOR TO ASSESS TRAFFIC, SUCH AS AT THE TOP OF AN ON-RAMP OR OTHER MERGING SITUATION, THEN I DECIDE IT IS SAFE TO MERGE, AND I PRESS THE ACCELERATOR, THE VEHICLE STALLS BRIEFLY BEFORE "CATCHING" AND ACCELERATING. THE ENGINE DOESN'T SPUTTER OR CUT OFF, THE VEHICLE JUST SITS STILL AS THOUGH IT ISN'T GETTING GASOLINE. I'VE HAD A FEW CLOSE CALLS WHEN ATTEMPTING TO ACCELERATE AND MERGE INTO TRAFFIC. THIS ISN'T A GEAR DOWN-SHIFT/UP SHIFT TYPE THING...JUST A STALL. IT'S NOT EVERY TIME I SLOW DOWN TO COAST, THEN DECIDE TO ACCELERATE, BUT SPORADICALLY. I'VE HAD THE VAN CHECKED BY THE DEALER AND THEY COULDN'T FIND ANYTHING. I WAS TOLD IT'S A "COMPUTER THING," WITH THE COMPUTER GETTING CONFUSED BECAUSE TO DOESN'T KNOW WHETHER I WANT THE VAN TO COAST TO A STOP OR TO ACCELERATE, AND "THE COMPUTER GETS CONFUSED." I DON'T HAVE SPECIFIC DATES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080810March 22, 2018
STRUCTURE:BODY
OPENED FRONT HOOD USED ROD TO HOLD HOOD UP - WHEN I WENT TO CLOS HOOD I FORGOT ABOUT ROD AND WITH VERY LITTLE PRESSURE THE HOOD CRUMPLED LIKE ALUMINUM FOIL AT THE PLACE WHERE ROD WAS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080711March 21, 2018
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 TOYOTA SIENNA. WHILE DRIVING ABOVE 55 MPH ON AN INCLINING OR DESCENDING SURFACE, THE STABILITY CONTROL WOULD SUDDENLY ACTIVATE AND THE SPEED WOULD SUDDENLY DECREASE. THERE WAS NO RESPONSE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT INDICATED THAT THE FAILURE ALSO FREQUENTLY OCCURRED WHEN SWITCHING LANES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURES. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080175March 19, 2018
WHEELS
MY LUG NUTS ARE SWOLLEN. THIS IS APPARENTLY A COMMON PROBLEM WITH TOYOTA BECAUSE THEY USE A TWO PART LUG NUT DESIGN. WATER GETS BETWEEN THE TWO PARTS, SWELLS AND I CANNOT REMOVE MY TIRE. THANK GOODNESS I WAS NEAR A MECHANIC AND NOT 60 MILES NOWHERE. I COULD NOT GET THE WHEEL OFF THE CAR WITH MY CAR BASED TOOLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080187March 19, 2018
WHEELS, TIRES
EXCESSIVE TIRE WEAR ON OUTER EDGES. TIRES WERE ROTATED EVERY 5,000 MILES OR SO, AFTER 20,000 TIRES WERE VERY WORN. REPLACED AT 30,000, WHICH WAS ACTUALLY WAY PAST WHAT WAS SAFE FOR THEM. NOW, WITH MICHELIN DEFENDERS, AN ALIGNMENT UPON INSTALLATION (WHICH DID NOT SHOW ANYTHING), AND PROPER TIRE PRESSURE AT 4500 MILES, SAME WEAR IS HAPPENING. TOYOTA'S RESPONSE WAS THAT IT IS A HEAVY VEHICLE. WHAT IS IT: TIRES ARE FALSELY LABELED FOR HIGHER MILAGE THAN THEY GET OR ARE THE SIENNA TIRES NOT THE APPROPRIATE SIZE FOR THE WEIGHT OF THE VEHICLE? ATTACHED PHOTOS: FRONT WEAR AT 4500 MILES AS COMPARED TO BACK TIRE AND ORIGINAL TIRES AT 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080054March 18, 2018
UNKNOWN OR OTHER
CABLE ON SPARE TIRE CARRIER UNDER VEHICLE BROKE AND FORTUNATELY SPARE TIRE APPEARED TO HAVE BOUNCED AWAY FORM VEHICLE AND IN TO LAVA FIELD. COULD HAVE BEEN SO MUCH WORSE. LOCAL DEALERSHIP STATED THEY HAVE NO INFORMATION REGARDING A RECALL ON THE SPARE TIRE CARRIER. HOWEVER, I SEE IT REFLECTED ON LINE. I HAVE A BROKEN SPARE TIRE CARRIER AND CANNOT LOCATE THE SPARE ANYWHERE IF THE FIELD. TOYOTA USA STATES TO CONTACT SERVCO BUT THEY ARE OF NO HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080079March 18, 2018
AIR BAGS
AIRBAG WARNING INDICATOR IS ALWAYS ON. APPARENTLY THE CONNECTOR BENEATH THE DRIVER SEAT IS FAULTY SOMEHOW. AIRBAG WILL NOT DEPLOY IN CASE OF AN IMPACT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079614March 15, 2018
AIR BAGS, SERVICE BRAKES, ENGINE
TL* THE CONTACT OWNS A 2006 TOYOTA SIENNA. WHILE DRIVING 25 MPH, THE VEHICLE STALLED AND THE AIR BAG AND BRAKE WARNING INDICATORS ILLUMINATED. THE CONTACT HEARD AN ABNORMAL BEEPING NOISE. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 143,332.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079144March 14, 2018
STRUCTURE:BODY, STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
TL* THE CONTACT OWNS A 2013 TOYOTA SIENNA. THE CONTACT HAD THE SLIDING DOORS REPLACED, BUT THE HINGES ON THE INSIDE OF THE PASSENGER SIDE SLIDING DOOR WERE RUSTED OUT. AS A RESULT, THE DOOR FELL OFF THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS DUE TO THE SLIDING DOOR THAT WAS DETACHED FROM THE HINGE. THE CONTACT CALLED SHERMAN TOYOTA 1555 (393 COURT ST, BINGHAMTON, NY 13904, 607-724-1334) WHERE THE CONTACT WAS ADVISED THAT THE NEW DOOR HINGE WOULD COST TO REPLACE. THERE WERE NO RECALLS FOUND ON THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079203March 14, 2018
WHEELS
I HAVE RECEIVED A NOTICE FROM TOYOTA ABOUT SPECIAL SERVICE CAMPAIGN FOR EXCESSIVE CORROSION OF THE SPARE TIRE CARRIER CABLE. SINCE THAT PART HAS ALREADY FAILED ON MY CAR I HAD IT REPLACED AND FOLLOWED TOYOTA PROCESS TO RECOVER COST OF THAT REPAIR. I HAVE PROVIDED REQUIRED DOCUMENTATION ( CERTIFIED MAIL) AND THEN AGAIN ADDITIONAL DOCUMENTATION (CERTIFIED MAIL) REQUESTED BY TOYOTA. I HAVE RECEIVED A LETTER THAT MY CASE HAS BEEN CLOSED BECAUSE TOYOTA DID NOT RECEIVE REQUIRED DOCUMENTATION. SINCE THEN I HAVE NOT RECEIVED ANY RESPONSES TO MY SUBSEQUENT LETTER OR COMPENSATION FOR THE REAIUR COST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079004March 13, 2018
UNKNOWN OR OTHER
CABLE ON ELECTRIC SIDE DOOR BROKE - DOOR CAN SLIDE AND PIN CHILD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078489March 10, 2018
STRUCTURE:BODY
2009 TOYOTA SIENNA WITH POWER SLIDING DOORS. I BELIEVE THE CAUSE OF THIS ISSUE MAY BE A POORLY DESIGNED ROLLER HINGE FOR THE SLIDING DOORS. IF THE ROLLER HINGE FAILS AND BINDS, IT WILL CAUSE THE POWER SLIDING DOOR MOTOR AND/OR CABLE TO FAIL. PASSENGER SIDE POWER SLIDING DOOR BECAME STUCK, PARTIALLY OPEN, WITH MY HANDICAPPED SON INSIDE WHILE I WAS PARKED OUTSIDE HIS SCHOOL FOR DROP OFF. I OBSERVED THAT THE POWER DOOR CABLE WAS BROKEN. WHEN I ATTEMPTED TO PUSH THE DOOR OPEN TO GET MY SON OUT, THE ROLLER HINGE FAILED, COMING PARTWAY OUT OF ITS TRACK, AND THE REAR SIDE WINDOW SHATTERED, COVERING THE THIRD SEAT WITH BROKEN GLASS. A SMALL AMOUNT OF GLASS LANDED ON MY SON. I WAS FORCED TO CARRY HIM (13 YEARS OLD, APPROXIMATELY 75 LBS.) OUT FROM THE DRIVER SIDE SLIDING DOOR. THE DOOR WOULD NOT OPEN OR CLOSE SO I WAS FORCED TO HAVE IT TOWED TO THE DEALERSHIP FOR REPAIR. THIS IS THE SECOND TIME THIS HAS HAPPENED! IN 2015 AN ALMOST IDENTICAL SCENARIO TOOK PLACE IN MY DRIVEWAY, IN THIS EARLIER INSTANCE WITH THE DRIVER SIDE SLIDER DOOR FAILING AND SHATTERING THE DRIVER SIDE REAR SIDE WINDOW. FORTUNATELY, NO ONE WAS IN THE VEHICLE IN THAT CASE, EITHER. IN THE FIRST INSTANCE INSURANCE COVERED THE DAMAGE, WITH A $300 DEDUCTIBLE. A FEW MONTHS AFTER THAT WE PAID $1100 TO HAVE THE PASSENGER SIDE POWER DOOR MOTOR AND CABLE REPLACED AFTER THE CABLE BROKE. THIS RECENT FAILURE IS ESTIMATED TO COST BETWEEN $2000 AND $3000. AS YET, INSURANCE IS REFUSING TO PAY FOR ANYTHING EXCEPT THE BROKEN WINDOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078421March 9, 2018
UNKNOWN OR OTHER
1. LH & RH SLIDING DOOR : WARNING LIGHT OF OPEN DOOR SHOWS UP WHEN THE CAR STOP, TURN OR ON RAMP ON ANY ROAD. 2. REAR DOOR : WARNING LIGHT OF OPEN DOOR SHOWS UP WHEN DRIVING SIDE WINDOW IS LOWED ON ANY ROAD. RECALLED ON 2017. BUT FAB.2018 HAPPEN AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076633March 7, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2017 TOYOTA SIENNA. WHILE DEPRESSING THE ACCELERATOR PEDAL AFTER A STOP, THERE WAS A HARD JERK AND THE RPMS INCREASED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE FAILURE WAS AN ONGOING ISSUE WITH THE VEHICLE EVER SINCE IT WAS PURCHASED. THE MIRACLE TOYOTA (37048 US-27, HAINES CITY, FL 33844, (863) 956-1123) STATED THAT THE VEHICLE HAD TRANSMISSION FAILURE, WHICH WOULD DISAPPEAR AFTER DRIVING THE VEHICLE FOR AWHILE. WHILE THE CONTACT'S WIFE WAS DRIVING THE VEHICLE, A LOUD WHINING NOISE WAS HEARD. THE CONTACT'S WIFE WAS ABLE TO TURN OFF AND RESTART THE VEHICLE. AFTER A FEW MINUTES, THE NOISE DISAPPEARED. THE CONTACT RESEARCHED THE FAILURE ONLINE AND FOUND A TSB ISSUED BY TOYOTA FOR A SOFTWARE UPDATE. THE VEHICLE WAS TAKEN TO MIRACLE TOYOTA (37048 US-27, HAINES CITY, FL 33844, (863) 956-1123) WHERE IT WAS DIAGNOSED WITH NEEDING THE SOFTWARE UPDATED FOR THE ECU. THE UPDATE WAS PERFORMED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS OPENED. THE APPROXIMATE FAILURE MILEAGE WAS 10.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076669March 7, 2018
ELECTRICAL SYSTEM:SOFTWARE, POWER TRAIN
TL* THE CONTACT OWNS A 2017 TOYOTA SIENNA. WHILE DRIVING 35 MPH, THE RPMS REVVED INDEPENDENTLY AND THE TRANSMISSION SEIZED WITHOUT WARNING. THE VEHICLE WAS TOWED TO SHEEHY TOYOTA OF FREDERICKSBURG (3507 JEFFERSON DAVIS HWY, FREDERICKSBURG, VA 22408, (540) 507-0076) WHERE IT WAS DIAGNOSED THAT A SOFTWARE FAILURE CAUSED THE TRANSMISSION TO SELECT AN IMPROPER GEAR WHILE THE VEHICLE WAS ALREADY IN THE APPROPRIATE DRIVE GEAR. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 171130377. THE APPROXIMATE FAILURE MILEAGE WAS 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076729March 7, 2018
UNKNOWN OR OTHER
THE REAR LEFT SLIDING DOOR DOES NOT LOCK WHEN SHUT. EVEN WHEN USED IN POWER MODE OR MANUAL. IT WILL SLIDE OPEN WHEN DRIVING DOWN THE ROAD ESPECIALLY ON TURNS. READING ONLINE IT SEEMS TO BE A COMMON PROBLEM WITH THIS VEHICLE. THE DOOR LOCK ACTUATOR WILL NOT SECURE THE DOOR IN A LOCK POSITION NO MATTER WHAT YOU DO. THIS MAKES THE VEHICLE UNSAFE TO DRIVE FOR THE FEAR THAT SOMEBODY WILL FALL OUT WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076734March 7, 2018
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2017 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE HESITATED AND ACCELERATED FORWARD. THE CONTACT STATED THAT THE FAILURE OCCURRED AT LEAST ONCE A DAY FOR THE PAST THREE MONTHS. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 5,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076429March 6, 2018
AIR BAGS, ENGINE, POWER TRAIN
CAR HAD UNEXPLAINED ACCELERATION. CAR HAD SOLENOID RECALL REPAIR. CAR WOULD SURGE FORWARD SLIGHTLY UNTIL ACCIDENT CAUSED IT TO GO OUT OF CONTROL. ALSO, TAKATA RECALL. CAR WAS FILLED WITH AIR BAG MATERIAL AND SIDE AIR BAGS CAUSED ALMOST FATAL INJURY TO MY WIFE AND SEVERE INJURY TO MY SON. CAR WAS TRAVELING ON SIDE STREET TRAVELING AROUND 30 MILES PER HOUR UNTIL IT SPED UP TO 68.4 MPH..
Crash:
Yes
Fire:
No
Injuries:
5
Deaths:
0
#11076571March 6, 2018
SEATS
PASSENGER SEAT WARMER WAS ON THE OTHER DAY WHILE I WAS DRIVING AND BEGAN SMOKING AND MELTED THE SEAT IN THE SHAPE OF A DIME. FOR A COUPLE WEEKS IT WAS CAUSING BURNING FEELING IN LEGS FROM BEING TOO HOT. I TURNED OFF SEAT WARMER AND HIT THE SEAT UNTIL THE SMOKING STOPPED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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