Toyota Sienna Complaints

9,048 consumer complaints on file.

#11123237August 29, 2018
STRUCTURE:BODY
MY CAR HAS (BOTH SIDES) POWER SLIDING DOOR IS UNABLE TO BE OPENED AND CLOSE WHEN COMMANDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123293August 29, 2018
UNKNOWN OR OTHER
DASH BOARD IS CRACKED ALL OVER . AND NOT SAFE TO DRIVE WITH KIDS OR DOGS. I'M IN FLORIDA WITCH IS VERY HOT STATE AND YOU CAN FEEL AND SEE THIS IS DANGEROUS PLASTIC DASH BOARD. . THEY GOT RECALL 2 YEARS AGO AND TOYOTA DEALERSHIP CLOSE IT . THIS YEAR MY DASH BOARD IS LOOKING HORRIBLE, BEGINS JUST THIS YEAR. I HAVE SAME PROBLEM WITH MY 2007 TOYOTA CAMRY . I THING TOYOTA USED THE SAME MATERIAL FROM PLASTIC , THAT AFTER 10 YEARS IT IS NOT SAFE FOR PEOPLE AND WAY TO EXPENSIVE TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123020August 28, 2018
ELECTRONIC STABILITY CONTROL (ESC)
THE ANTI SKID CONTROL LIGHT COMES ON FROM TIME TO TIME WHEN I AM DRIVING, ESPECIALLY ON THE HIGHWAY. IN ADDITION TO THE LIGHT, THERE IS WARNING BEEPING, AS IF I'M SLIDING ON ICE. AT THE SAME TIME, I COMPLETELY LOSE CONTROL OF THE ACCELERATION AND BRAKING. IT'S VERY SCARY, AND I AM CONCERNED FOR MY SAFETY AND MY FAMILY'S. THIS HAS HAPPENED MULTIPLE TIMES ON CLEAR, DRY DAYS, SO IT'S DEFINITELY NOT CAUSED BY THE ROAD BEING WET OR ICY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122652August 27, 2018
ENGINE
I WAS DRIVING BACK FROM THIS WEEKEND ON A HIGHWAY AND I NOTICED A THUMPING NOISE COMING FROM THE FRONT OF THE VEHICLE AND THEN I NOTICED AN ENGINE LIGHT CAME ON AND INSTINCTIVELY I KNEW THAT WAS A BAD SIGN FOR ALL SIX OF US MY FAMILY AND FRIENDS. SO I IMMEDIATELY EXITED THE NEAREST EXIT RAMP AND THAT'S WHEN THE ENGINE STALLED AND I COULDN'T MOVE ANY LONGER. WE CALLED OUR INSURANCE COMPANY FOR TOWING AND THE COPS TO STEER CLEAR OF ONCOMING TRAFFIC SINCE WE'RE ON THE SECOND LANE ON THE EXIT RAMP. I THANK GOD THAT NOTHING HAPPENED TO US BUT IT SHOULDN'T HAPPEN TO MY VEHICLE WITH ONLY 93,000 MILES WITH REGULAR MAINTENANCE AND A CLEAN DRIVING RECORD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122116August 24, 2018
UNKNOWN OR OTHER
3RD ROW SEATING PASSENGER SIDE CUT HOLDERS AND SIDE PANEL GET HOT AFTER 10 MINUTES OF DRIVING. TOOK THE VEHICLE TO TOYOTA DEALERSHIP FOR DIAGNOSIS AND WAS TOLD THAT THE REAR HEATING UNIT IS ROUTED ALONG THE 3RD ROW SEATING PASSENGER SIDE CUT HOLDERS AND SIDE PANEL. SINCE THE LINES FOR THE REAR HEATING UNIT IS RUNNING WITH COOLANT AT 190F, THE HEAT IS TRANSFERRED TO THE SURROUNDING AREA AND CAUSING THE HOT CUP HOLDERS AND SIDE QUARTER PANEL. AS THE VEHICLE AGES, THIS WILL DEFINITELY BECOME WORSE. THE TOYOTA DEALERSHIP INFORMED ME THAT THIS IS THE WAY DESIGNED BY TOYOTA; HOWEVER, THIS CLEARLY IS A DESIGN FLAW AND NEEDS TO BE REMEDIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121589August 22, 2018
SEATS
I DON'T HAVE A QUALITY ISSUE. MY PROBLEM IS THE HEADRESTS THAT HAVE TO MEET NHTSA REQUIREMENTS. WHEN I DRIVE MY CAR, THE HEADRESTS KILL MY NECK! I'M NOT EVEN UNDER A DOCTOR'S CARE, BUT I MAY HAVE TO BE, IF I KEEP THIS VEHICLE AS LONG AS I EXPECT TO. PLEASE CONSIDER REVISING THE HEADREST REQUIREMENTS. I THINK THERE MAY BE AN UNTOLD NUMBER OF CONSUMERS WITH NECK AND SPINAL PROBLEMS DUE TO THIS MANDATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121639August 22, 2018
ELECTRICAL SYSTEM:IGNITION, POWER TRAIN, WHEELS
TL* THE CONTACT OWNS A 2006 TOYOTA SIENNA. WHENEVER THE CONTACT PARKED THE VEHICLE AND ATTEMPTED TO TURN IT OFF, THE KEY WOULD FALL OUT OF THE IGNITION. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 17V657000 (POWER TRAIN) AND 14V273000 (TIRES). THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 177,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121754August 22, 2018
VISIBILITY/WIPER
THIS IS THE SECOND COMPLAINT I HAVE FILED WITH TOYOTA REGARDING THE REAR VIEW VENTING WINDOW: I AM WRITING A SECOND EMAIL REGRINDING MY SERIOUS CONCERN AND DISSATISFACTION REGARDING THE RESOLUTION OF THE LEFT REAR VENTING WINDOW ON MY 2007 SIENNA COMPLETELY DISLODGING FROM THE SEAL AND FALLING OUT WHILE DRIVING WITH PASSENGERS IN THE REAR OF THE CAR WHILE MOVING. I HAVE KNOW SPOKEN WITH THE DEALERSHIP (LITTLETON TOYOTA) WHO DECLINED AND RESPONSIBILITY FOR THIS DEFECT AND REPEATEDLY INFORMED ME IT WAS TOYOTA INC. WHO WAS RESPONSIBLE. I WAS INITIALLY TOLD MY TWO DIFFERENT SERVICE DEPARTMENT PERSONNEL WHO SAID THE REPAIR WOULD BE "UNDER $30.00". I WAS THEN TOLD BY A 3 INDIVIDUAL, CASSANDRA, AFTER I DROPPED THE CAR OFF TO GET FIXED , THAT NOW IT WOULD COST OVER $850.00 BECAUSE THE ENTIRE WINDOW NEEDED TO BE FIXED. I CALLED TOYOTA INC. AND SPOKE WITH CORTNEY WHO PROCEEDED TO TELL ME THAT I WAS OUT OF LUCK AND WOULD HAVE TO ASSUME COMPLETE RESPONSIBILITY. I ASKED TO SPEAK WITH A MANAGER AND WAS CALLED BY MARIA, WHO AGAIN TOLD ME THAT I AS THE CUSTOMER WOULD HAVE TO ASSUME A SIGNIFICANT PORTION OF THE COST GIVEN THE WARRANTY OF THREE YEARS HAD PASSED. NEVER MIND THE SERIOUS POTENTIAL RISK FOR INJURY, WHICH NEITHER REPRESENTATIVE WOULD TRUTHFULLY ANSWER. I HAVE NOW WRITTEN THE NHTSB AND MASSACHUSETTS ATTORNEY GENERALS OFFICE TO FILE COMPLAINTS. I WILL BE FILING A SMALL CLAIMS CASE TO SEEK REIMBURSEMENT FOR THE COST OF THIS WINDOW AND RESOLUTION REGARDING THE RIGHT REAR VENTING WINDOW AS WELL. THIS IS SOLELY THE RESPONSIBILITY OF TOYOTA INC. AND THEY SHOULD BE ACTIVELY TRYING TO REASSURE ME IT WILL NEVER HAPPEN AGAIN AND APPRECIATIVE THAT NO ONE WAS INJURED. I AM RESOLUTE IN THIS MATTER AND WILL NOT REST UNTIL A RESPONSIBLE RESOLUTION IS REACHED. PICTURES PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121773August 22, 2018
UNKNOWN OR OTHER
WE WERE DRIVING SOUTH ON I-95 AT 4 O'CLOCK IN THE MORNING HEADING TO VACATION IN MYRTLE BEACH. 2 HOURS INTO OUR DRIVE AT 6 AM, DRIVER STATED THAT SOMETHING WAS GOING ON WITH THE CAR. FELT LIKE HE WAS LOSING CONTROL OF THE CAR . I LOOKED OVER AND SAW A GAUGE THAT READ AWD BRAKE OVERRIDE CONTACT DEALERSHIP. IT STARTED TO SLOW DOWN EVEN MORE SO HE PULLED OFF TO THE SIDE OF THE ROAD AND WHEN HE DID THE CAR SHOOK AND VIBRATED AND MADE A LOUD NOISE. WHEN THE CAR CAME TO A STOP SMOKE WITH SEEN COMING FROM UNDERNEATH THE HOOD. AND THEN A SECOND LATER A FLAME SHOT OUT FROM UNDERNEATH THE HOOD. IT ALL HAPPENED SO QUICKLY. I TOLD EVERYBODY TO GET OUT OF THE CAR THAT THE CAR WAS ON FIRE. I GRABBED MY PHONE AND MY PURSE AND JUMPED OUT AND CALLED 911. FIRE ENGINE SHOWED UP AND PUT OUT THE FIRE. THE CAR WAS A TOTAL LOSS. THE FIRE WAS SUPER FAST.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11121194August 21, 2018
ELECTRICAL SYSTEM
SLIDING SIDE DOORS OPEN ON OWN. BUTTON FAILS TO ENGAGE PREVENTING DOOR FROM CLOSING. HAPPENED MULTIPLE TIMES AFTER PULLING INTO A PARKING SPOT AND PUTTING THE CAR IN PARK. BOTH TIMES IT HAS BEEN THE PASSENGER SIDE SLIDING DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121192August 21, 2018
VISIBILITY/WIPER
THE SUNROOF SPONTANEOUSLY BURST WHILE DRIVING STRAIGHT AT HIGHWAY SPEED ON I-76 OUTSIDE OF PITTSBURGH. IT WAS NOT HIT BY ANY OBJECT. THE GLASS APPEARED TO BURST UPWARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120980August 20, 2018
SEAT BELTS
I OWN A 2005 TOYOTA SIENNA VAN AND HAVE BEEN BRAGGING ON IT TO EVERYONE EXCEPT FOR ONE BIG PROBLEM THAT HAS HAUNTED ME SINCE 2016. THE PROBLEM IS THAT IT HAS FAULTY SEAT BELTS THAT WERE INSTALLED IN THIS VAN AND THEY WERE RECALLED. IT TOOK FOREVER TO CONVINCE ADAMS OF LEE'S SUMMIT TO REPLACE THEM BECAUSE THEY DIDN'T DO IT EVERY TIME. MY HUSBAND [XXX] FOUGHT WITH [XXX] OF LEE'S SUMMIT DEALERSHIP ON SEVERAL OCCASIONS TRYING TO GET THE ORIGINAL RECALL PERFORMED BECAUSE THE SEATBELTS WOULD NOT DO IT EVERY TIME. IN THE MEAN TIME I WAS FORCED TO CARRY A SMALL SCREWDRIVER A FORCED TO SIT IN PARKING LOTS IN DANGER AS I FOUGHT TO TRY AND UNTANGLE THE CROSSOVER OF THE SEATBELT. THAN AFTER MANY TRIPS THEY FINALLY REPLACED THE SEATBELTS. WITHIN A YEAR THE POST HEIGHT ADJUSTMENT BROKE ON THE DRIVERS SIDE AND IT BROKE IN THE UP TALLEST POSITION WEAR MY 6' 2' HUSBAND NEEDS IT. I AM A 5'5' WOMEN WITH DISABILITIES AND HAVING TO CONSTANTLY FIGHT WITH THESE SEATBELTS TO GO TO MY DOCTORS APPOINTMENTS IS HORRIBLE. SO NOW IT SITS ACROSS MY THROAT, VERY PAINFUL AND UNSAFE. HE HAS TAKEN BACK TO THE DEALER TWO TIMES AND THEY REFUSE TO HONOR THEIR WORK OR PART. FIRST TIME ON 05/02/2017 WHICH WAS LESS THAN A YEAR AFTER IT WAS REPLACED, NOTED AS BODY/INTERIOR REPAIR ORDER. THEY REFUSED TO REPAIR IT. SECOND TIME WE BROUGHT IT UP AGAIN AT AN OIL CHANGE ON 7/3/2018 THEY ALSO REFUSED. THEY WERE PAID TO INSTALL IT UNDER WARRANTY IT SHOULD COME WITH SOME TYPE OF A WARRANTY WITH THIS INSTALLATION. SEATBELTS ARE DESIGNED TO BE WORN ACROSS OUR LEGS AND ACROSS OUR SHOULDER, NOT OUR NECK. I FEEL SOMETHING NEEDS TO BE DONE FOR MY SAFETY. YOU ATTENTION TO THIS PROBLEM WOULD BE GREATLY APPRECIATE. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121007August 20, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2005 TOYOTA SIENNA. WHILE DRIVING 40 MPH, THE CONTACT'S VEHICLE WAS STRUCK ALONGSIDE THE DRIVER'S SIDE SLIDING DOOR BY ANOTHER VEHICLE. THE SIDE CURTAIN AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE AWAY FROM THE SCENE. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 216,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11121023August 20, 2018
SEATS, AIR BAGS
TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. WHEN THE VEHICLE WAS STARTED, THE DRIVER'S SEAT RECLINED ON ITS OWN AND ALL THE WARNING INDICATORS ILLUMINATED. IN ADDITION, THE AIR BAG INDICATOR REMAINED ILLUMINATED AND "CHECK SRS AIR BAG SYSTEM" WAS DISPLAYED. THE VEHICLE WAS TAKEN TO SPARKS TOYOTA (4855 US-501, MYRTLE BEACH, SC 29579, 843-236-2161) WHERE IT WAS DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE FOUND. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED A CASE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121112August 20, 2018
ENGINE
DRIVING CITY STREET RUPTURED RUBBER COOLING LINE HOSE TO ENGINE... SMOKE POURING FROM VEHICLE NO OIL LEFT... NO WARNING LIGHT ON DASH. TOWED TO BUTLER TOYOTA LAST MONTH OIL CHANGE AT THIS SAME DEALER TODAY RUBBER LINE REPLACED WITH A METAL HOSE COSTING ME $496.00.. TOYOTA CORPORATION NEEDS TO REFUND THIS TO ME AND ALL OF THE OTHER SIENNA OWNERS WHO HAVE HAD THIS EXPERIENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120863August 19, 2018
SERVICE BRAKES
WHILE DRIVING AT 55 MPH HIGHWAY SPEED AND CURVING GENTLY TO THE RIGHT, THE VSC SYSTEM ON THIS MINIVAN EVIDENTLY PICKED UP A FALSE INDICATION OF A SLIP IN THE VEHICLE'S TRACTION. THIS CAUSED THE CAR TO AUTOMATICALLY APPLY THE BRAKES ON THE LEFT SIDE, PULLING THE VAN'S DIRECTION FROM RIGHT TO LEFT, AND SLOW THE CAR QUICKLY FROM 55 TO 35 MPH, WITH VEHICLES BEHIND ME QUICKLY CLOSING IN ON THE REAR END. WITHIN SECONDS THE AUTOMATIC BRAKING CEASED AND I WAS ABLE TO REACCELERATE BACK TO NORMAL HIGHWAY DRIVING SPEED. THE ENGINE WAS NOT STALLED IN THE PROCESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120593August 17, 2018
STRUCTURE:BODY
THE DASHBOARD HAS BECOME GOOEY AND VERY SHINY, REFLECTING THE SUN AND CAUSING AN UNSAFE CONDITION WHERE VISIBILITY IS IMPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120366August 16, 2018
SERVICE BRAKES
ON 8/2/18, WHILE DRIVING MY 2014 TOYOTA SIENNA VAN, BOUGHT NEW FROM A LOCAL DEALER WITH APPR. 89,000 MILES AND METICULOUSLY MAINTAINED FOR ALL SERVICE, I WAS DRIVING ON A CITY STREET WHEN THE BRAKES FAILED AFTER PUMPING THEM THREE TIMES. THE BRAKE FAILURE CAUSED MY VEHICLE TO REAR-END THE VEHICLE I WAS FOLLOWING. NO INJURIES, BUT THE VAN WAS TOTALED. NO CITATION WAS ISSUED BY NORMAN, OK. POLICE, ACCIDENT REPORT #2018-57682. PASSENGERS IN MY VAN WITNESSED THE BRAKE FAILURE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11120031August 15, 2018
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2007 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, AND ATTEMPTING TO UNLOCK THE PASSENGER'S SIDE SLIDING DOOR, THE DOOR DETACHED FROM THE VEHICLE. THE CONTACT STATED THAT THE DOOR CAME OFF OF THE TRACK. THE CONTACT STATED THAT THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED DUE TO THE DOOR NOT BEING ABLE TO BE SECURELY LATCHED. THE VEHICLE WAS NOT REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 149,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120130August 15, 2018
STRUCTURE:BODY, ELECTRICAL SYSTEM
FUEL FILLER DOOR UPPER HINGE IS BROKEN. THIS PREVENTS THE ELECTRICALLY OPERATED SLIDING SIDE DOOR FROM OPENING THUS CAUSING ENTRAPMENT FOR PASSENGERS IN THE REAR SEATING AREAS. THE SLIDING DOOR SOMETIME WILL NOT OPEN WHEN PARKED OR STANDING BECAUSE OF THE BROKEN FUEL FILLER DOOR UPPER HINGE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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