Toyota Sienna Complaints

9,048 consumer complaints on file.

#11120226August 15, 2018
AIR BAGS
I HAVE PROBLEM WHITE MY TOYOTA SIENNA PASANGER A IR BAG HAVE CODE BO111
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119952August 14, 2018
UNKNOWN OR OTHER
THE PASSENGER DOOR CABLE ASSEMBLY SNAPPED CAUSING THE DOOR TO SLAM SHUT ON MY CHILD'S LEG WHILE ENTERING THE VEHICLE. WE WERE PARKED IN A PARKING LOT, THE KEYS WERE NOT IN THE IGNITION. THE CAR WAS PARKED ON A SLIGHT DECLINE WITH THE REAR OF THE CAR SLIGHTLY HIGHER THAN THE FRONT. THE DOOR WAS NEVER ENGAGED TO CLOSE, IT SLAMMED SHUT ON ITS OWN.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11119526August 13, 2018
FUEL/PROPULSION SYSTEM
FUEL TANK ACCESS DOOR HINGE IS BROKEN. CAN'T FILL GAS TANK UP. IF FUEL DOOR IS REMOVED SLIDING DOOR WON'T OPEN. FUEL DOOR HINGE BROKE BECAUSE THE FUEL DOOR PIN HAS SO MUCH TENSION THAT IT BROKE THE HINGE. THIS CAUSED A SAFETY ISSUE BECAUSE THE DOOR CANNOT BE OPENED FROM THE INSIDE IF IT IS NOT CLOSED ALL THEY WAY OR PUSHED CLOSED ENOUGH FOR THE SENSOR TO ALLOW THE SLIDING DOOR TO OPEN. THIS EVENT WAS REPORTED PAST THE 36 MONTH WARRANTY, (AT 40 MONTHS, BUT LESS THAN THE MILEAGE WARRANTY), BUT HAD BEGUN BEFORE THE WARRANTY HAD ENDED. CURRENT OWNERS SHOULD BE AWARE THAT IF THERE ARE INSTANCES BEGINNING OF THE DOOR NOT BEING ABLE TO BE OPENED, SHOULD CHECK THE HINGE AND PIN TENSION AND HAVE IT FIXED WHILE IT COULD BE UNDER WARRANTY. THIS SHOULD BE AN ITEM COVERED UNDER AN EXTENDED WARRANTY DUE TO THE SAFETY ISSUE OF NOT BEING ABLE TO EXIT THE VEHICLE IN AN EMERGENCY SITUATION. THIS HAPPENED SEVERAL TIMES WHILE PARKED AND EXITING THE VEHICLE. THERE ARE OTHER INSTANCES OF THIS ISSUE ON DIFFERENT SIENNA AND TOYOTA FORUMS. TOYOTA SERVICE MANAGER CONFIRMS THAT IT IS EXCESSIVE, BUT ONLY RESOLUTION WOULD BE TO REPLACE CABLE WITH NO GUARANTEE IT WOULDN'T HAVE EXCESSIVE FORCE ALSO. ONLY OTHER RESOLUTION WOULD BE TO HAVE SERVICE BULLETIN ISSUED BY TOYOTA. YOUR TRACKING NUMBER ASSIGNED BY NHTSA FOR THIS ISSUE IS 11025478. PLEASE KEEP THIS NUMBER FOR YOUR RECORDS AND FOR FUTURE REFERENCE. ONCE YOUR COMPLAINT HAS BEEN PROCESSED, YOU WILL BE ABLE TO VIEW IT ONLINE AND FIND ANY RELATED DOCUMENTS. PLEASE ALLOW TWO BUSINESS DAYS FOR NHTSA TO REVIEW YOUR COMPLAINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119600August 13, 2018
UNKNOWN OR OTHER
VEHICLE WAS TURNED OFF AND IN "PARK". VEHICLE APPARENTLY SLIPPED OUT OF "PARK" ON ITS OWN AND BEGAN ROLLING OUT OF GARAGE, DOWN AN INCLINED DRIVEWAY, ACROSS AN ALLEY, AND INTO A NEIGHBORING FENCE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11119497August 12, 2018
POWER TRAIN
THE SHIFTER LEVER MADE A SOUND AND BEHAVED AS IF PLASTIC WAS BREAKING INSIDE OF IT. THIS HAPPENED WHEN SHIFTING OUT OF "PARK", AND INTO GEAR WHEN THE CAR WAS STATIONARY. AFTER THIS, THE SHIFTING LEVER BECAME LOOSE AND DOES NOT SEEM TO HAVE THE TENSION TO "SPRING" THE LEVER INTO THE APPROPRIATE POSITION NATURALLY. FOR EXAMPLE, NORMALLY THE SHIFT LEVER WILL HAVE TENSION PUSHING TOWARD THE LEFT SO THAT THE SHIFT LEVER ENGAGES PARK WITHOUT HAVING TO MANUALLY PRESS IT INTO PLACE. NOW IT WILL FLOAT TO THE RIGHT AND MAY NOT ENGAGE INTO "PARK" WITHOUT THE DRIVER SPECIFICALLY CONCENTRATING ON PRESSING IT TO THE LEFT. THIS VEHICLE IS CURRENT WITH ALL OF ITS RECALLS WITH THE EXCEPTION OF THE LATEST SPARE TIRE CARRIER CABLE INSPECTION ISSUED IN 2014. THE SPECIFIC PART THAT HAS BROKEN IS UNKNOWN, BUT I SUSPECT THERE IS PROBABLY A TENSION SPRING ASSOCIATED WITH THE SHIFT LEVER WHICH HELPS KEEP IT IN THE DESIRED LOCATION WHICH HAS BROKEN. THERE ARE THREADS ON THE INTERNET TALKING ABOUT A PART THAT MAY BE RELATED AS DESCRIBED IN THIS THREAD: HTTPS://WWW.SIENNACHAT.COM/FORUM/66-PROBLEMS-MAINTENANCE-REPAIR-GEN-2/679-BROKEN-SHIFTER-05-XLE.HTML THIS IS A SAFETY CONCERN BECAUSE I BELIEVE THE SHIFT LEVER MAY NOT ENGAGE OR STAY IN THE DESIRED POSITION CAUSING THE VEHICLE TO BEHAVE IN UNPREDICTABLE WAYS. FIRST, THE DRIVER MAY BELIEVE THAT THE SHIFTER IS IN "PARK", BUT IT MAY NOT HAVE ENGAGED AND MAY INSTEAD BE IN NEUTRAL CAUSING THE THE VEHICLE TO ROLL AWAY. SECOND, WHILE DRIVING, THE SHIFT LEVER COULD MOVE OUT OF POSITION OR SLIP INTO A DIFFERENT GEAR OR "NEUTRAL" CAUSING THE VEHICLE TO BEHAVE IN UNEXPECTED WAYS AND CAUSE THE DRIVER TO BECOME DISTRACTED (SUCH AS WHEN TRYING TO ACCELERATE), LEADING TO UNSAFE DRIVING. THIRD, THE VEHICLE MAY CHANGE SPEEDS ABRUPTLY WHICH MAY CONFUSE OTHER DRIVERS WHEN DRIVING BY THE VEHICLE. ALL OF THESE THINGS COULD LEAD TO AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119388August 11, 2018
ELECTRONIC STABILITY CONTROL (ESC)
I HAVE A 2004 SIENNA WITH ~125,000 MILES ON ITAND THIS PROBLEM HAS BEEN GOING ON FOR ABOUT 2 MONTHS. IT HAPPENED TWICE IN A SPAN OF 5 MINUTES, AND THEN DIDN; SINCE THEN IT HAS OCCURRED WITH GREATER FREQUENCY AND INTERMITTENT SEVERITY. IN ALMOST ALL CASES, IT OCCURS WHEN DRIVING 55-70 MPH AND WHILE GOING AROUND A RIGHT HAND BEND IN THE ROAD, THE "SKID" LIGHT WILL COME ON, BEEP, AND THEN THE BRAKES WILL SUDDENLY ENGAGE, CAUSING THE CAR TO PULL ONE WAY OR THE OTHER (OFTEN LEFT TOWARDS ONCOMING TRAFFIC). AS SOON AS YOU EXIT THE CURVE, THE LIGHT GOES OFF AND YOU CAN ACCELERATE BACK TO SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118793August 9, 2018
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2008 TOYOTA SIENNA. THE CONTACT STATED THAT THE ELECTRONIC SLIDING DOORS ON THE VEHICLE HAD EXPERIENCED SEVERAL FAILURES. THE CONTACT STATED THAT THE DOORS ERRONEOUSLY SLID OPEN WHILE THE VEHICLE WAS BEING DRIVEN AND THE SLIDING DOORS WERE VERY DIFFICULT TO OPEN WHEN USING THE DOOR HANDLE. THE DOORS, AT TIMES, WOULD NOT UNLOCK FROM INSIDE THE VEHICLE AND WOULD BECOME JAMMED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (KOLAR TOYOTA, 4781 MILLER TRUNK HWY, HERMANTOWN, MN 55811, (218-733-0100) WHO REPLACED THE CABLES AND GREASED THE DOOR PARTS, BUT THE FAILURES CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118854August 9, 2018
UNKNOWN OR OTHER
GOODYEAR ASSURANCE TIRE SIZE 235 60 R17 NUMBER FOR RECALL AND M7JJ F1R 5116 TIRE HAS WHAT THEY CALL A SEAM MANUFACTURERS DEFECT JIM NORTON TOYOTA WOULDN'T WARRANTY IT EVEN WITH AN EXTENDED WARRANTY ON MY VEHICLE BUT THEY SAID IT HAS 4/32 LEFT ON IT BUT THEY WOULD IT IF THEY WERE ME NOT TO MENTION THAT THE OUTER WALLS OF THE TIRE WHERE THE TREAD IS WERE WEARING BUT NOT THE MIDDLE AND I'LL ONLY HAVE THE VEHICLE FOR LIKE A YEAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118437August 8, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
TRACTION CONTROL KICKS IN FOR NO REASON, TRATION BEEPING AND TIRES LOCK,AT FREWAY SPEED TRACTION CONTROL ACTIVATES AND CUTS OFF SPEED DRAMATICALLY.VERY UNSAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118310August 7, 2018
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
TL* THE CONTACT OWNS A 2005 TOYOTA SIENNA. THE CONTACT STATED THAT THE SLIDING DOORS ON BOTH SIDES OF THE VEHICLE BECAME INOPERABLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE FAILURE, BUT THE CONTACT WAS UNAWARE OF THE DIAGNOSIS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT TO CALL NHTSA. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 150,000. *TT CONSUMER STATED CAR WAS BROUGHT TO A MECHANIC WHO SAID THERE ARE PARTS OF BOTH DOORS THAT SHOULD LAST A LIFETIME ARE STARTING TO WEAR AWAY AND IS CAUSING THE DOORS TO MALFUNCTION. UPDATED 10/15/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118098August 6, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 TOYOTA SIENNA. WHILE DRIVING AT AN UNKNOWN SPEED AND MAKING A LEFT TURN, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO RESPOND AS IT TRAVELED TO THE FLOORBOARD. AS A RESULT, ANOTHER VEHICLE CRASHED INTO THE FRONT PASSENGER CORNER PANEL OF THE CONTACT'S VEHICLE. THE CONTACT AND A PASSENGER IN THE OTHER VEHICLE SUSTAINED UNKNOWN INJURIES THAT REQUIRED MEDICAL ATTENTION. THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 32,774. THE VIN WAS NOT AVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11118183August 6, 2018
STRUCTURE:BODY
THE POWER CABLE TO THE DRIVER'S SIDE DOOR SNAPPED OFF RESULTING IN NO MORE POWER DOOR. THE VEHICLE WAS STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115865August 5, 2018
UNKNOWN OR OTHER
I PULLED INTO A PARKING SPOT AND PUT THE VAN IN PARK (WITH MY FOOT STILL ON THE BRAKE). I TOOK MY FOOT OFF THE BRAKE AND IT CONTINUED TO ROLL FORWARD. I QUICKLY PUT MY FOOT BACK ON THE BRAKE AND IT STOPPED MOVING. I THEN SHIFTED BACK TO DRIVE AND THEN BACK TO PARK. I LIFTED MY FOOT OFF THE BRAKE AND THE VAN CONTINUED TO ROLL FORWARD (EVEN THOUGH IT WAS IN PARK). I PUT MY FOOT BACK ON THE BRAKE TO STOP IT FROM MOVING. I SHIFTED INTO REVERSE, LIFTED MY FOOT OFF THE BRAKE AND THE VAN STILL ROLLED FORWARD. I QUICKLY PUT MY FOOT BACK ON THE BRAKE AND TURNED OFF THE IGNITION. WITH THE IGNITION OFF THE VAN STOPPED MOVING. I WAITED ABOUT 30 MIN. AND TRIED AGAIN, AT THAT TIME THE VAN WOULDN'T EVEN START (NO SOUND). I HAD THE VAN TOWED TO MY MECHANIC (IT WAS A SATURDAY). I AM WAITING FOR MY MECHANIC TO LOOK AT IT. I SEARCHED ON LINE BY VIN NUMBER AND FOUND OUT THERE WAS A RECALL FOR MY VAN FOR A GEAR SHIFT MALFUNCTION. I NEVER RECEIVED NOTICE FROM TOYOTA ABOUT THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115735August 4, 2018
STRUCTURE:BODY
AFTER DRIVING FOR SEVERAL HOURS, CAR WAS STOPPED FOR A TRAIN AND THE REAR WINDOW EXPLODED. IT WAS IN PARK, APPROXIMATELY 8:30 P.M., 72 DEGREES OUTSIDE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115614August 3, 2018
SERVICE BRAKES, VEHICLE SPEED CONTROL, STEERING
I WAS DRIVING 65 MPH ON THE HIGHWAY GOING STRAIGHT ON DRY PAVEMENT AND SUDDENLY A BUZZER SOUNDED, THE VSC LIGHT CAME ON, AND THE STEERING WHEEL AND BRAKES WERE TAKEN OVER BY THE VSC SYSTEM AND THE CAR STARTED WEAVING OUT OF CONTROL. I COULD NOT STEER OR BREAK THE CAR. THE SITUATION IS UNPREDICTABLE. IT EASILY HAPPENED ON CURVY OR BEND ROAD AND HAS HAPPENED 3-4 TIMES IN THIS YEAR. IT IS SCARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115424August 2, 2018
SEATS, UNKNOWN OR OTHER
SINCE WE BOUGHT THE VEHICLE THERE HAS BEEN A SHAKING AND BANG NOISE FROM THE THIRD SET ROW AND PASSAGER SEAT IN SECOND ROW AND GLOVE BOX. THE ARLINGTON VA DEALER FIXED IT NINE MONTHS LATER BUT THE NOISE AND SHAKING RETURNED YESTERDAY AT THE DEALER IN BOWIE MARYLAND THE TOLD US IT WAS A NORMAL CHARACTERISTICS ISSUE JUST WITH OUR VAN NO OTHER COMPLAINTS WERE ISSUED. THE TRIED TO FORCE US TO TAKE THE VAN BEFORE IT WAS FIXED AND TOOK THE RETAL CAR BACK WHICH LEFT US WITH NO VEHICLE. MY CASE NUMBER IS 108011842. JUST WANT IT FIXED NOT THE RUDE UNSATISFIED SERVICE FROM THE OWNER HIMSELF AND TOM THE SERVICE MANAGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115159August 1, 2018
STRUCTURE:BODY
CABLE TO SLIDING BACK PASSENGER DOOR BROKE THE VEHICLE WAS STATIONARY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115221August 1, 2018
STRUCTURE:BODY
THE TAIL GATE DOOR FUNCTION FAILED IN A SERIES OF PROBLEMS OVER ABOUT ONE WEEK'S TIME. FIRST, IT SUDDENLY STARTED CRASHING DOWN UNEXPECTEDLY WHILE LOADING. THE VEHICLE WAS STATIONARY. THEN IT WILL NOT OPEN/CLOSE WITH THE REMOTE WITHOUT A LOT OF CRASHING NOISE AND SHAKING/VIBRATING THE WHOLE VAN. THEN IT WILL NOT STAY OPEN AT ALL, EVEN FOR A MOMENT. THE ONLY WAY TO DEAL WITH THE TAIL GATE DOOR NOW IS TO MANUALLY OPEN, MANUALLY LIFT, AND MANUALLY HOLD IT UP AT ALL TIMES. IT IS DANGEROUS TO OPERATE AT THIS POINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114698July 30, 2018
POWER TRAIN
JULY 22 2018 AFTERNOON. I WAS DRIVING THE SIENNA 2017 ON A HIGHWAY IN SPEED 70MPH IN THE ECT MODE WITH MY WIFE AND KIDS. IT SEEMED EVERYTHING NORMAL AT THE BEGINNING. WHEN I WAS PRESSING GAS PEDAL THE CAR DID NOT ACCELERATE AT ALL. ON THE CONTRARY, THE MINI-VAN WAS SLOWING DOWN. I BECAME NERVOUS SINCE THAT WAS A 3 LANES HIGHWAY, I WAS IN LEFTIST LANE AND THERE WAS NARROW CUBE AND DID NOT HAVE ENOUGH SPACE TO STOP. I PRESSED GAS PEDAL HARDER, AND ENGINE GOT TO 6000 RPM HOWEVER THERE WAS NO POWER AT ALL. WHAT MADE ME MORE NERVOUS WAS THAT THE DISPLAY DID NOT SHOW THE TRANSMISSION INDICATOR AT ALL. THE DISPLAY SUPPOSES ALWAYS SHOW THE TRANSMISSION INDICATOR SUCH AS P/N/D'. HOWEVER, AT THAT TIME THE DISPLAY DID NOT SHOW ANY OF THAT, THE DISPLAY AREA WAS BLANK. I ALSO PULLED THE SHIFT HANDLER BACKWARD TO MAKE SURE THE GEAR WAS ON 'D' , INSTEAD OF 'N'. THAT DID NOT HELP. I ASKED MY WIFE TO TURN ON THE EMERGENCY LIGHT SINCE I HAD TO FOCUS TO CONTROL THE CAR. I WAS DOING PRESSED/RELEASE GAS PADDLE REPEAT AND IT PROVIDED A LITTLE BIT POWER TO THE CAR. I MANAGED SWITCHED TO THE RIGHTEST LANES AND GET TO A CLOSED EXIT. I STOPPED THE CAR, OPENED THE FRONT HOOK AND SAW NOTHING WRONG. ONCE I RESTART THE MINIVAN, I SAW THE 'P' SHOWED UP IN THE DISPLAY. I TESTED THE MINI VAN. SEEMED TO ME, IT WAS BACK TO NORMAL. I DROVE WITH EXTRA CAUTION AND FEAR BACK TO HOME. ALL THIS HAPPENED RIGHT AFTER THE VERY FIRST 5000 MILES SERVICE FOR MY NEW CAR. TRANSMISSION LOST POWER IN THE HIGHWAY IS VERY DANGEROUS. IT MAY CAUSE FATAL ACCIDENT. I AM WORRIED THIS MAY HAPPY AGAIN IN THE FUTURE. I AM SCARED TO DRIVE THIS CAR IN A HIGHWAY WITH MY FAMILY. I REQUEST THIS TO BE INVESTIGATED TO PREVENT IT FROM HAPPENING AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114354July 29, 2018
AIR BAGS
AIRBAG LIGHT IS FLASHING. WHILE DRIVING OR BEING ON IT FLASHES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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