Toyota Sienna Complaints

9,048 consumer complaints on file.

#732767September 28, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION
BOTH PROBLEMS/INCIDENTS OF THE AUTOMATIC TRANSMISSION AND TORQUE CONVERTER ARE TIED TOGETHER. THE TOYOTA SIENNA WAS LESS THAN A YEAR OLD AND HAD 9,900 MILES ON IT. CRUISING AT 70MPH THE TRANSMISSION DISENGAGED AND THE ENGINE RACED TO 7,000RPMS. PULLING THE SIENNA OVER TO THE SIDE OF THE ROAD, THE TRANSMISSION WOULD NOT ENGAGE IN ANY OF THE FORWARD OR REVERSE GEARS. THE SIENNA HAD TO BE TOWED TO DUBLIN TOYOTA FOR WARRANTY REPAIR ABOUT 65 MILES AWAY. DEALER CANNOT TELL ME WHAT FAILED, THEY WERE INSTRUCTED TO SEND PARTS INTACT BACK TO THE FACTORY FOR POST MORTEM DIAGNOSIS. I HAVE OPENED A REPORT WITH THE TOYOTA CUSTOMER ASSISTANCE CENTER ON 8/31, #20000-8311289. ALSO HAVE BEEN SPEAKING TO THE DUBLIN TOYOTA CUSTOMER RELATIONS MANAGER, JANET FRASER ABOUT FINDING THE CAUSE OF THE PROBLEM AND EXTENDING THE WARRANTY TO THESE DRIVE TRAIN COMPONENTS. IT HAS BEEN TWO WEEKS WITH NO RESPONSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#871769September 28, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION, UNKNOWN OR OTHER
ENGINE CHECK LIGHT KEPT COMING ON CONTINUALLY, CAUSING WINDING SOUND FROM TRANSMISSION. DEALER NOTIFIED, AND INFOMED CONSUMER THAT VEHICLE WAS SAFE TO DRIVE UNTIL PART ARRIVED. FEEL FREE TO PROVIDE ANY FURTHER DETAILS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732622September 27, 2000
TIRES:TREAD/BELT
ALL FOUR TIRES HAVE TREAD SEPERATION. *AK (TIRESIZE: P205/70R15)( DOT NUMBER: TIRE SIZE: P205/70R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732687September 27, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
ACCORDING TO AN EMPLOYEE OF THE GLENDALE TOYOTA SERVICE DEPARTMENT, THERE HAVE BEEN MANY COMPLAINTS ABOUT THE TORQUE CONVERTER. MANY CARS HAVE BEEN BROUGHT IN FOR REPAIR. THE PART WAS MANUFACTURED TO BE PLACED IN THE SMALLER TOYOTA CAMARY, AND APPARENTLY CAN NOT TAKE THE SIZE/WEIGHT OF THE LARGER VAN. IT SEEMS THAT THE DEALER AND THE MANUFACTURER HAS KNOWN ABOUT THIS PROBLEM FOR SOME TIME NOW - BUT THEY CONTINUE TO SELL THE VEHICLE WITHOUT NOTIFIYING POTENTIAL CUSTOMERS; AND CUSTOMERS WHO BOUGHT THE VEHICLE PRIOR TO THE PROBLEM BECOMING KNOWN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732172September 21, 2000
TIRES
YOU GUYS ARE WORTHLESS!!!!!!!!!!!!!( DOT NUMBER: TIRE SIZE: P205/70R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#554889September 20, 2000
TIRES
FIRESTONE AFFINITY (P215/65R15) TIRE BLEW OUT WHILE DRIVING. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#871004September 20, 2000
TIRES:TREAD/BELT
PE00020, AFTER MARKET BRIDGESTONE, BT70S WITH ABOUT 400 MILES, TIRE SIZE 20570R15. WHILE DRIVING TIRE TREAD CAME OFF WHICH ALMOST CAUSED A CRASH. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731735September 17, 2000
UNKNOWN OR OTHER
INDICATOR WHICH CONTOLS MANY OTHER COMPONENTS INCLUDING ABS DOES NOT WORK UNLESS ALL FOUR TIRES ARE EXACTLY THE SAME. THIS INDICATOR CONTROLS THE TIRE SIZE AND NOT THE PRESSURE AS INDICATED IN THE SALES BROCHURE. THE PROBLEM IS THAT IF YOU REPLACE JUST ONE TIRE WHEN YOU HAVE A FAILURE YOU HAVE TO REPLACE ALL FOUR NO MATTER WHAT THE WEAR ON THE OTHER THREE ARE. OTHERWISE THE INDICATOR LIGHT WILL CONTINUE TO CYCLE ON AND OFF. I DID NOT STOP WHEN I REALLY HAD A FLAT TIRE AND THUS WAS PUT IN A STRANDED SITUATION WITH 2 INFANTS IN 103 DEGREE WEATHER. TOYOTA SAYS THEY ARE AWARE OF THE PROBLEM BUT REFUSE TO CORRECT IT. THE SYSTEM WILL ULTIMATELY OVER CORRECT ITSELF AND INTERFERE WITH OTHER CRITICAL COMPONENTS UNLESS EVERY TIME YOU CHANGE ONE TIRE YOU REPLACE ALL FOUR. WHAT A MAINTENANCE NIGHTMARE !( DOT NUMBER: )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731534September 15, 2000
SUSPENSION, TIRES
SEVERE LEFT PULL INTO ONCOMING TRAFFIC. RELEASING THE STEERING WHEEL FOR 1.5 SECONDS IS ENOUGH FOR THE VEHICLE TO DART INTO THE ONCOMING LANES OF TRAFFIC. TOYOTA ATTEMPTED REPAIR 4 TIMES AND THE VEHICLE HAS HAD THREE COMPLETELY NEW SETS OF TIRES. VEHICLE STILL PULLS LEFT. THIS VEHICLE IS HAZARDOUS TO OCCUPANTS AND OTHER VEHICLES ON THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731500September 14, 2000
TIRES
I REPLACED THE FIRESTONE TIRES WHICH OUR SIENNA CAME EQUIPPED WITH WHEN NEW BECAUSE THE VEHICLE BEGAN STEERING VERY POORLY, TO THE POINT OF MY BECOMING FEARFUL OF DRIVING ON THEM. I ROTATED THE TIRES MYSELF (FRONTS TO REARS) AND FOUND THAT THE STEERING PROBLEM WAS SOLVED. OF COURSE I THEN KNEW THAT AT LEAST ONE OF THE REAR TIRES WAS NO GOOD. WHEN I PURCHASED THE FOUR NEW TIRES, I ASKED TO EXAMINE THE OLD FIRESTONES JUST REMOVED. TWO EMPLOYEES OF THE DISCOUNT TIRE AND MYSELF FOUND BUBBLES INDICATING THAT SEPARATION WAS OCCURRING. I KEPT THE TIRES. THEY MAY BE EXAMINED AT MY HOME. *AK( DOT NUMBER: TIRE SIZE: P205/70R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870370September 13, 2000
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
REAR DOOR LATCHES DO NOT CATCH, PREVENTING DOORS FROM FULLY CLOSING. CONSUMER HAS CONTACTED DEALER. DEALER HAS REPLACED THE LATCHING MECHANISM. PLEASE PROVIDE ANY FURTHER DETAILS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870425September 13, 2000
TIRES, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHILE HAVING CAM SEAL/VALVE SEAL REPLACED DUE TO AN OIL LEAK, MECHANIC NOTICED RIGHT FRONT PASSENGER TIRE HAD A BUBBLE AND WAS REPLACED BY FIRESTONE, CONSUMER STATES VEHICLE IS GOING BACK FOR A 3RD TIME FOR THE OIL LEAK. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731218September 12, 2000
CHILD SEAT:HARNESS RETAINER/CHEST CLIP
THE MECHANISM THAT RETRACTS SEAT BELT, HAS A RATCHET OPTION FOR CAR SEAT USAGE. DURING NORMAL DRIVING, THE MECHANISM TURNS INTO RATCHET MODE, TIGHTENING AND TRAPPING CHILD IN BELT. IT LEFT RED BURN ON CHILDS STOMACH. SOFFOCATION COULD HAVE RESULTED IN DEATH HAD THE CHILD BEEN SLEEPING DURING THIS TRIP. TOYOTA CHECKED OUT SEAT BELT LATCH ( NOT MECHANISM ) AND STATED NO LATCH DEFECT. THEY IGNORED THE MULTIPLE COMPLAINTS THAT THE MECHANISM IS DEFECTIVE. *AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#870328September 12, 2000
VISIBILITY:WINDSHIELD, EXTERIOR LIGHTING:HEADLIGHTS
BLACK AND BEIGE COLOR OF THE DASHBROAD, CAUSES A BAD REFLECTION ON THE WINDSHIELD, WHICH CAUSES POOR DRIVER VISABILITY. ALSO, THE HEADLIGHTS SEEM TO BE AIMING TOO LOW, AND DO NOT SHINE EVENLY ON THE ROAD. TOYOTA 'S CUSTOMER SERVICE HAS BEEN NOTIFIED ABOUT THIS. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730970September 11, 2000
TIRES
THE LEFT REAR TIRE WENT FLAT AS I WAS DRIVING AT ABOUT 60 MILES PER HOUR. I FOUND THE SIDE WALL OF THE TIRE (THE SIDE FACING IN TOWARDS THE CAR) HAD SPLIT IN 4 PLACES. THE TIRE CAME WITH THE CAR AT TIME OF PURCHASE AND THERFORE ONLY HAD 21100 MILES LOGGED ON TO THE TIRE. THE MINIVAN IS TYPICALLY USED IN LOCAL TRAFFIC AT A AVERAGE SPEED OF 35 MILES PER HOUR. *AK( DOT NUMBER: W2VF TIRE SIZE: P215/65R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731009September 11, 2000
UNKNOWN OR OTHER, POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
THE CHECK ENGINE LIGHT CAME ON AT 50 MILES, WE WERE TOLD CAR NEEDS A NEW TORQUE CONVERTER AND THAT IT IS SAFE TO DRIVE THE CAR WHILE THE PART COMES IN. SIX WEEKS LATER AND 2400 MILES ON THE CAR WITH ENGINE LIGHT ON AND OFF THE TORQUE CONVERTER WAS REPLACED. WHEN CAR WAS RETURNED TO US IT SHIFTED WITH A JOLT. BACK IN THE SHOP WITH TRANSMISSION PROBLEMS. NOT ACCEPTABLE ON A NEW CAR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731092September 11, 2000
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
I PREVIOUSLY CONTACTED YOU ABOUT THE RIGHT DOOR, I AM CURRENTLY UNDER LEGAL ADVICE FOR THE AMPUTATION TO MY DAUGHTERS FINGER. WHILE GOING THROUGH LEGAL PROCESS LEFT DOOR FAILED, STARTED OUT WHERE EVERY NOW AND THEN IT WOULDNT STAY OPEN THEN IT WONT STAY OPEN ALL THE TIME ,THEN THE DOOR KNOB BROKE OFF NOW THE DOOR IS LOCKED COMPLETLY SHUT AND WE CANT OPEN IT. UNDER OUR ATTORNEYS ADVICE WERE TOLD TO NOT GET IT FIXED WHILE GOING THROUGH THE LAWSUIT, TRIED TO GET ATTORNEY TO LET US GET IF FIXED SEVERAL TIMES, HE SAYS WE CAN NOT EVEN GET A REPLACEMENT, THE DOORS ARENT THE ONLY DEFECTS ON THIS MINI VAN, WE HAVE PROBLEMS WITH THE VAN SWAYING TO ONE SIDE WHILE DRIVING, TIRES GETTING BAD TO FAST, EMERGENCY LIGHTS COMING ON FOR NO APPARENT REASONS, WINDSHIELD WHIPERS NOT WORKING, SEATS NOT STAYING IN CORRECTLY, SEATBELTS STICKING, CAR SHAKING ETC, ETC.....PLEASE HELP US WE NEED IT. *AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#730727September 8, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
THE CHECK ENGINE LIGHT COMING ON SEEMS TO BE A COMMON PROBLEM IN SIENNAS MANUFACTURED IN JUNE/JULY 2000. IT HAS TAKEN SEVERAL WEEKS FOR THE PART TO COME IN. I AM TOLD A TRANSMISSION SOLENOID NEEDS TO BE REPLACED, BUT THEY'RE REALLY NOT SURE. TOYOTA SERVICE AND DEALERSHIP RESPONSE HAS BEEN POOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730754September 8, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WE HAVE TO WAIT FOR THE PART(S) BECAUSE EVERY SIENNA HAS THE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730784September 8, 2000
TIRES:TREAD/BELT
ON 9 AUGUST, 2000 EXPERIENCE A SEVERE STEERING WHEEL FLUCTUATION WHEN DEPARTING A PARKING LOT AT APPROXIMATELY 5 MPH. STOPPED AND CHECKED TIRES, APPEARED OKAY. PROCEEDED TO DRIVE HOME, AT NIGHT, CHANGED TO LESSENING VIBRATION WITH INCREASE OF SPEED. TOOK CAR TO DEALER TO HAVE CHECKED OUT. THEY REPORTED THAT STEERING AND CHASSIS SYSTEMS WERE GOOD, THAT THE PROBLEM WAS BAD TIRES. THEY DID NOT ELABORATE ON WHAT WAS BAD WITH THE TIRES.......TOOK VEHICLE TO TIRE DEALER, NOT FIRESTONE, AND HAD THEM INSPECT AND SUBSEQUENTLY REPLACE ALL 4 TIRES. THEY STATED THAT THE TREAD WAS SEPARATING ON THE INSIDE AREA OF THE LEFT FRONT TIRE. RETAINED OLD TIRES AT MY HOME FOR REVIEW IF NECESSARY. ONLY THING I NOTICED WAS ABNORMAL WEAR ON INSIDE AREAS OF ALL 4 TIRES.......NO VIBRATION EXPERIENCED AFTER TIRES REPLACED......ORIGINAL TIRES HAD BEEN BALANCED, ROTATED AND ALIGNMENT COMPLIED WITH AT THE DEALERS AT PRESCRIBED INTERVALS.....NO PROBLEMS WITH TIRES OR VEHICLE EXPERIENCED UP TO THE TIME OF FAILURE( DOT NUMBER: W2MOF6L178 TIRE SIZE: P205/70R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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