Toyota Sienna Complaints

9,048 consumer complaints on file.

#755354December 6, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ENGINE SLUDGE AT 25,000 MILES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755296December 4, 2001
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
SUMMARY OF VEHICLE (TOYOTA SIENNA), GARAGE, AND HOUSE FIRE ON AUGUST 13, 2001. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755152December 1, 2001
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
NO SUMMARY LISTED FOR ABOV EVEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754966November 27, 2001
STEERING:HYDRAULIC POWER ASSIST SYSTEM
IN EARLY 2001, THIS VEHICLE HAD BINDING IN STEERING, RETURNING TO CENTER FROM LEFT TURNS. DEALER REPAIRED WITH KIT FROM A SERVICE BULLETIN, AT NO CHARGE, UNDER WARRANTY. AT SOME POINT LATER IN 2001, VEHICLE OCCASIONALLY LOST POWER ASSIST TURNING LEFT. INCIDENTS ARE BECOMING MORE FREQUENT. BOTH PROBLEMS LIMIT STEERING CONTROL, USUALLY AT LOW SPEEDS, REQUIRING FAST DRIVER CORRECTIONS TO AVOID COLLISIONS. ARRANGEMENT IS BEING MADE TO DIAGNOSE AND CORRECT THE LATEST PROBLEM. BOTH FAULTS SEEM CONNECTED AND SHOULD BE STUDIED, AS THEY ARE SAFETY HAZARDS, AND THERE WAS A SERVICE BULLETIN ON THE EARLIER PROBLEM THAT DOES NOT SHOW UP IN THE NHTSA DATA BASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754712November 19, 2001
ENGINE AND ENGINE COOLING:ENGINE
WHITE SMOKE COMES OUT OF THE TAILPIPE WHEN THE ENGINE IS STARTED. TOYOTA DEALER SAYS THAT THE RINGS ARE BAD DUE TO SLUDGE IN THE ENGINE. THEY, AND TOYOTA CORPORATE OFFICE, SAY THAT THE SLUDGE IS DUE TO NEGLIGENT MAINTENANCE. HOWEVER, OIL CHANGES WERE MADE AT THE PROPER INTERVALS ACCORDING TO THE OWNER'S MANUAL. THE DEALER SAYS THAT REPAIRS WILL COST BETWEEN $2300 AND $5700 AND THAT THE WARRANTY IS VOIDED BY THE PRESENCE OF SLUDGE. I TRIED, UNSUCCESSFULLY, TO CONVINCE THEM THAT THIS LEVEL OF SLUDGE BUILD-UP WAS NOT REASONABLE FOR AN ENGINE OF THIS AGE. I'M AT A LOSS AS TO WHAT TO DO TO GET TOYOTA TO HONOR THEIR WARRANTY. THIS SEEMS LIKE FRAUD TO ME. IS THERE ANYTHING THAT NHTSA CAN DO? GIVEN THE NUMBER OF COMPLAINT THAT I'VE SEEN ON THIS SITE REGARDING THIS PROBLEM, I THINK SOME GOVERNMENTAL PRESSURE WOULD HELP TO GET TOYOTA TO DO THE RIGHT THING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#899133November 14, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
CONSUMER WAS PULLING UP IN DRIVEWAY AND NOTICED THAT THERE WAS WHITE SMOKE COMING FROM UNDERNEATH OF VEHICLE. SHE TOOK IT TO GAS STATION, AND MECHANIC TOLD HER THAT OIL WAS LESS THAN THREE QUARTS LOW. DEALERSHIP WAS AWARE OF PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754473November 13, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, UNKNOWN OR OTHER
NOTICED WHITE SMOKE UPON STARTING CAR FOR A COUPLE OF DAYS. THE FOLLOWING SUNDAY, THE OIL PRESSURE LIGHT CAME ON WHILE TRAVELING-STOPPED AND PUT IN 1 QUART OF OIL, LIGHT WENT OUT. THE FOLLOWING MONDAY, THE ENGINE CHECK LIGHT CAME ON. THE NEXT MORNING, TUESDAY I TOOK THE CAR TO THE NEAREST TOYOTA DEALER AND WAS TOLD THAT OUR ENGINE WAS FULL OF SLUDGE DUE TO IMPROPER OR LACK OF MAINTENANCE. THE REPAIRS WERE NOT COVERED UNDER THE WARRANTY. WAS GIVEN AN ESTIMATE OF $9K TO REPLACE THE ENGINE OR $5500 TO REBUILD THE ENGINE. WE THEN TOOK THE CAR BACK TO THE DEALER WHERE WE PURCHASED THE CAR, AND WAS TOLD THE SAME THING, ONLY THIS ESTIMATE WAS $2K TO "CLEAN" THE ENGINE. THE SERVICE MANAGER CALLED THE TOYOTA REP ON OUR BEHALF AND WAS DENIED ANY HELP THROUGH THE WARRANTY. IN FILING A REPORT WITH TOYOTA WAS TOLD MY NEXT STEP WAS ARBITRATION - "THE PAPERWORK IS IN YOUR WARRANTY BOOK". I HAD TO HAVE THE ENGINE CLEANED AT MY OWN EXPENSE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#753968November 1, 2001
TIRES
TIRE BURST AT LESS THAN 30MPH. 3+ INCH RIP THROUGH EXTERIOR SIDEWALL ALONG RADIAL LINE OF TIRE. NO IMPACTS OR OTHER ADVERSE INITIATING EVENTS. NO SIGNS OF OTHER PUNCTURE. MY WIFE WAS ACCELERATING FROM A STOP LIGHT. WE ARE IN THE DC AREA AND STILL HAVE THE TIRE (AT THE MOMENT) FOR EXAMINATION. THIS IS A BRAND NEW TIRE WITH ABOUT 1000 MILES ON IT. *AK (TIRESIZE: P215/65R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#898548October 31, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHILE TRAVEL NOTICE INDICATOR LIGHT FLASHED DEALER WAS CONTACTED, AND DEALER REPLACED VEHICLE WITH NEW MODEL. NEW VEHICLE HAD SAME PROBLEM WITH ENGINE. PLEASE PROVIDE FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#898371October 29, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
FRONT BRAKES WERE GRINDING, AND STEERING WHEEL WAS SHAKING, BRAKES HAD BEEN REPAIRED SEVERAL TIMES, BUT PROBLEM CONTINUED, CONTACTED DEALER, AND DEALER STATED NOTHING WAS WRONG.*AK *YD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#753688October 25, 2001
STRUCTURE:BODY
SUNVISOR SWINGS LEFT TO RIGHT UPON TURNS. HITS DRIVER IN THE HEAD. WHEN POSITIONED TO THE SIDE WINDOW, IT SWINGS TO THE RIGHT. WHEN POSITIONED AT FRONT MUST BE HOOKED OR HITS DRIVER IN HEAD. WHEN DRIVING TOWARD SUN MUST HOLD VISOR IN POSITION, SIDE WINDOW OR WINDSHIELD. CAUSES DRIVER DISTRACTION AND SAFETY PROBLEMS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#898247October 25, 2001
SEAT BELTS:FRONT:ANCHORAGE
SEAT BELT LIGHT REMAINS ILLUMINATED. DEALER REPLACED SYSTEM WHICH HAS NOT CORRECTED THE PROBLEM. *AK CONSUMER STATES THE SEAT BELT WAS REPLACED AND THE WARNING LIGHT NO LONGER ILLUMINATES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#898273October 25, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
THERE WAS WHITE SMOKE COMING FROM EXHAUST AT START UP, VEHICLE WAS USING 6-7 QUARTS OF OIL IN A 10 WEEK PERIOD. DEALER DETERMINED THERE WAS SLUDGE BUILD UP IN ENGINE, AND ENGINE NEEDED TO BE REPLACED.*AK *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#753639October 24, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
THIS ENGINE IS UNDER WARRANTY. I PROVIDED MORE THAN THE NUMBER OF RECEIPTS REQUESTED BY THE DEALERSHIP. TOYOTA SAYS THE OIL CHANGE OUTLETS MUST NOT HAVE ACTUALLY CHANGED THE OIL. VEHICLE WAS PURCHASED AS USED WITH 153 MILES ON IT. IT WAS PURCHASED AT BALE HONDA IN LITTLE ROCK. BALE TOYOTA HAD USED IT AS A DEMONSTRATOR. BALE TOYOTA IS IN CONWAY, AR WHICH IS 35 MILES AWAY. LANDERS TOYOTA IS THE ONLY TOYOTA SERVICE CENTER IN LITTLE ROCK. AFTER I PROVIDED THEM WITH ALL THE RECORDS REQUESTED, THEY STILL MAINTAIN THAT TOO FEW OIL CHANGES IS THE ONLY CAUSE OF THIS PROBLEM. THE VEHICLE SMOKED SO BAD THAT I THOUGHT IT WAS ON FIRE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#753554October 23, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
CAR USING OIL SINCE 20000MI. 9/01 DEALER FOUND SLUDGE IN ENGINE AND CLAIMED IT WAS MY FAULT AND WOULD NOT REPAIR UNDER WARRANTY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#753324October 17, 2001
TIRES
THE LEFT FRONT TIRE WENT FLAT ON THE HIGHWAY. A LARGE SECTION OF THE STEEL BELT IS DETACHED FROM THE TIRE.*AK (DOT NUMBER: TR 680 TIRESIZE: P205/70R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#563698October 15, 2001
TIRES:TREAD/BELT
THE FACTORY INSTALLED FIRESTONE TIRE FAILED DUE TO STEEL BELT SEPARATION. THE CONSUMER REPLACED THE REMAING TIRES AS A PRECAUTION.(FIRESTONE TIRES) *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#753090October 11, 2001
AIR BAGS, ELECTRICAL SYSTEM:HORN
WHILE OPERATING THE VEHICLE THE HORN WILL SUDDENLY BECOME INOPPERATIVE CAUSING AN EXTREMELY HAZARDOUS SITUATION OF OPERATING THE VEHICLE WITHOUT THE HORN. THE VEHICLE WAS TAKEN TO THE TOYOTA DEALERSHIP ON 08/28/2001 WHERE I WAS TOLD THE CLOCK SPRING CONTACT WAS DISTORTED AND NEEDED TO BE REPLACED ($470.00) NOT 3 WEEKS LATER THE EXACT SAME THING HAPPENED, THE HORN SUDDENLY BECOMES INOPPERATIVE. I WAS TOLD THIS WAS NOT COVERED BY OUR EXTENDED WARRANTY WHICH WE PAID ALMOST $900.00 DOLLARS FOR. THE IS OBVIOULSY A VERY SERIOUS SAFTEY CONCERN AND ARE THERE ANY AVENUES TO PERSUE TO HAVE THIS PROBLEM PAID FOR BY TOYOTA? I AM VERY DISPLEASED WITH TOYOTA AND THERE EXTENDED WARRANTY POLICY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#897236October 2, 2001
SEAT BELTS
MIDDLE REAR SEAT SEATBELT AND BUCKLE WILL NOT STAY TIGHT, CHILD IS ABLE TO WIGGLE RIGHT OUT OF SEAT. SEAT BELT KEEPS GETTING WIDER AND WIDER THE MORE ONE PULLS ON IT. CONSUMER CONTACTED DEALER, AND THE DEALER STATED THERE WAS NO PART AVAILABLE TO FIX THE PROBLEM. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#563587October 1, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
THE VEHICLE CRANKS BUT DOES NOT START, THE VEHICLE CONSUMES EXCESSIVE OIL DUE TO TO THE ENGINE BEING SLUDGED AND THE RINGS WERE BAD, THE DEALER INFORMED CONSUMER THAT A SHORT BLOCK ASSEMBLY NEEDED TO BE INSTALLED, AND WOULD COULD $6000 BECAUSE THE WARRANTY WAS CONSIDERED TO BE INVALID DUE TO IMPROPER MAINTENANCE.*YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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