Toyota Sienna Complaints

9,048 consumer complaints on file.

#759422March 16, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ALL THE OIL PORTS WERE COMPLETELY PLUGED AND THERE WAS NO WARNING EITHER TIME. IT IS A WONDER THAT WITH ALL THE PORTS PLUGED AND THE ENGINE BOTH TIMES NOT GETTING ANY OIL TO THE UPPER ENGINE THAT IT DID N OT FREESE UP AND CAUSE A SERIOUS ACCADENT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#758863March 2, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
IN FEBRUARY OF 2001 MY 1998 SIENNA ENGINE FROZE UP. NO ENGINE LIGHT CAME ON. I HAD IT TOWED TO THE FORT MYERS TOYOTA DEALER AND THEY TOLD ME IT WAS MY FAULT AND I WOULD NEED A NEW ENGINE. MR MYERS THE SEVICE MANAGER TOLD MR CARPENTER THE NEW CAR SALEMAN THAT A NEW ENGINE WOULD COST $5,000 MINUS A $1,000 DOLLAR REBATE OR A TOTAL OF $4,000. I TOLD HIM TO GO AHEAD AND CHANGE THE MOTOR. WHEN I WENT TO PICK UP THE VAN THE COST WAS $6800.00 NOT $4,000.00. I PUT THE CHARGE ON MY CREDIT CARD. LATER THAT MONTH I TRADED THE VAN IN FOR A 2001 HIGHLANDER. I HAD TROUBLE WITH THE ELECTRICAL SYSTEM IN 1999 IN OHIO AND DIDN'T WANT TO HAVE ADDITIONAL PROBLEM IN FLA. THIS SIENNA WAS A LEASED VAN AND MR CARPENTER ALLOWED ME TO DROP THE LEASED VAN IN FORT MYERS. I HEARD THE OTHER DAY THAT TOYOTA WAS RECALLING 1998 SIENNA BECAUSE OF ENGINE PROBLEMS. THE OIL WAS CLOGGING THE ENGINE. PLEASE ADVISE ME OF THE RECALL. THANKS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8004696February 27, 2002
WHEELS:LUGS/NUTS/BOLTS/STUDS
WHILE TRAVELING ON HIGHWAY HEARD A NOISE. CONSUMER WAS ABLE TO PULL OVER. PASSENGER'S SIDE FRONT WHEEL FELL OFF. *AK CONSUMER STATED THAT THE DEALER TOLD HIM THERE WAS A RECALL ON THE MODEL AND THE YEAR OF THE VEHICLE, BUT NOT ON HIS VEHICLE BECAUSE OF VIN. # AND THEY SAID THE RECALL WAS ONLY FOR CARS/VANS WITH A SPECIAL WHEEL. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#758630February 25, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
DIAGNOSED AS SLUDGE IN THE ENGINE DUE TO "OWNER NEGLIGENCE"; OWNER HAS PROOF OF REGULAR OIL CHANGES AND MAINTENANCE; OWNER ACCUSED OF "NEVER CHANGING THE OIL"--NOT TRUE; TOYOTA IS AWARE OF THE PROBLEM IN THEIR SIENNAS AND AVALONS, SAYS WE ARE INELIGIBLE FOR "ASSISTANCE" BECAUSE WE ARE OUTSIDE OF THE 60000 DRIVE TRAIN WARRANTY; PROPERLY MAINTAINED ENGINES DON'T SEIZE UP AT 64K MILES!! WE ARE OUTRAGED!!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#758161February 13, 2002
STEERING
LOCAL TOYOTA DEALER REPLACED ALL STEERING PARTS & TIRES. STILL PULLS SEVERELY TO LEFT. IT IS DANGEROUS TO DRIVE BECAUSE OF PULLING PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#758155February 12, 2002
ENGINE AND ENGINE COOLING:ENGINE
SLUDGE BUILD UP LEADING TO CAMSHAFT FAILURE - FAST OIL LEVEL DROP. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#758132February 12, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
OUR SIENNA WAS DIAGNOSED WITH SLUDGE BUILDUP IN MAY 2000. WE WERE TOLD IT WAS NECESSARY TO REPLACE THE ENGINE AS EVENTUALLY WE WILL ENCOUNTER ENGINE FAILURE AT SOME POINT. TOYOTA REFUSES TO TAKE RESPONSIBLITY OF THIS MATTER AND CONTINUALLY BLAMES THE OWNERS FOR LACK OF MAINTANENCE. THERE HAVE BEEN OTHER OWNERS WHO HAVE ENCOUNTERED ENGINE FAILURE WHILE DRIVING. WE ARE FORTUNATE TO NOT HAVE HAD THAT. HOWEVER, WE HAVE NO PEACE OF MIND IN DRIVING THIS VEHICLE EVERY DAY, WITH OUR CHILDREN MIND YOU, AND KNOWING WE COULD HAVE ENGINE FAILURE AT ANY TIME. IT IS VERY IMPORTANT THAT AN INVESTIGATION INTO THIS MATTER BE DONE. IT IS OBVIOUS THERE IS A PROBLEM AS TOYOTA HAS HAD OVER 3000 COMPLAINTS SUCH AS OURS. IT IS ONLY A MATTER OF TIME BEFORE SOMEONE IS INJURED OR KILLED AS A RESULT OF TOYOTAS NEGLIGENCE IN THIS MATTER. IS THERE A STIPULATION THAT SOMEONE NUST BE INJURED OR KILLED BEFORE AN AGENCY SUCH AS YOURS WILL INVESTIGATE? THAT MAKES NO SENSE. WHEN THERE IS A POTENTIAL FOR INJURY YOU MUST FOLLOW THROUGH. PLEASE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#758083February 11, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ENGINE DEVELOPED SLUDGE DESPITE MAINTENANCE; WARRANTY COVERAGE DENIED. DEALER AND DISTIRCT REPRESENTATIVE FOR TOYOTA REFUSED TO LOOK AT OIL CHANGE RECEIPTS OR DISCUSS THE MATTER. AUTOMATION REVOCATION OF WARRANTY WITHOUT CONSIDERATION OF MAINTENANCE RECORDS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#758095February 11, 2002
TIRES
I HAD A FLAT TIRE AND REPLACED THE FLAT WITH A DIFFERENT MANUFACTURER THAN THE OTHER 3 TIRES. BECAUSE THERE IS 1/16TH" DIFFERENCE IN THE TIRE DEPTH THE WARNING LIGHT WILL NOT STAY OUT EVEN AFTER RESETTING IT. TOYOTA SAYS THAT AS LONG AS THE TIRES ARE DIFFERENT THE LIGHT WILL NOT STAY OUT. I SAY I'M NOT THE ONLY ONE TO EVER HAVE A FLAT TIRE AND REPLACE IT WITH A DIFFERENT MANUFACTURER'S TIRE AND THERE NEEDS TO BE AN ADJUSTMENT MADE IN THE SENSOR. I DIDN'T ASK FOR THIS FEATURE; IT CAME WITH THE CAR. IF THEY'RE GOING TO PUT SOMETHING LIKE THIS ON THEIR CARS (AND THEY ARE PLANNING ON PUTTING IT ON ALL THEIR NEW MODELS) THEY NEED TO HAVE A WAY TO ADJUST IT. IT ALSO STARTLES ME WHEN THE LIGHT COMES ON BECAUSE I THINK THERE'S SOMETHING WRONG WITH THE CAR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#758030February 9, 2002
TIRES, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
SLUDGE PROBLEM STARTED AT 11111 MILES - ALSO TIRES NEEDED REALIGNMENT AND REPLACEMENT AT ONLY 13115 MILES. THE VAN BLOWS BLUE SMOKE UPON STARTUP. WE HAVE BEEN BLAMED FOR THE SLUDGE PROBLEM. WE HAVE RECEIPTS FOR OIL CHANGES AND HAVE DONE SOME OURSELVES. NOW WE ARE TOLD, BY THE SERVICE DPT. THAT WE HAVE TO CHANGE OUR OIL EVERY 1000 MILES AND CHECK THE OIL EVERY TWO DAYS. BEEN DOING A LOT OF READING ON THIS, AND HAVE TALKED TO OTHERS - THIS IS A DEFECT IN THE SIENNA AND OTHER CARS, LEXUS BEING ONE. WAS TOLD THE ENGINE WOULD SEIZE EVENTUALLY AND I WOULD HAVE TO PUT OUT $5000 - $8000 FOR A NEW ONE. THIS ISN'T COVERED UNDER WARRANTY EITHER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#757961February 8, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ENGINE SLUDGED AT 35000 MILES, AND AGAIN AT 79000 MILES. WARRANTY COVERAGE WAS DENIED EVEN THOUGH WE PRESENTED EVIDENCE OF REGULAR MAINTENANCE. WE WERE RECENTLY OFFERED REIMBURSEMENT FOR THE FIRST REPAIR BY TOYOTA IN THE AMOUNT OF $2300. THEY DENIED REIMBURSEMENT ON THE SECOND REPAIR IN THE AMOUNT OF $7100 BECAUSE THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE ENGINE HAS SLUDGED TWICE IN SPITE OF REGULAR OIL CHANGES. TOTAL REPAIR AND INCIDENTAL COSTS HAVE EXCEEDED $10,000.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#758004February 8, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
BEGAN ISSUING BLUE SMOKE AT STARTUP AT ABOUT 52000 MILES. DEALER FINDS SLUDGE IN ENGINE, REFUSES TO REPAIR UNDER WARRANTY, CITING LACK OF MAINTENANCE. VEHICLE HAS HAD REGULAR OIL CHANGES, AND AN OLDER VEHICLE (FORD ESCORT) IN IDENTICAL SERVICE WITH SAME MAINTENANCE SCHEDULE HAS NO PROBLEMS. BELIEVE THAT THE FAILURE IS DUE TO DEFECTIVE ENGINE CRANKCASE VENTILATION SYSTEM DESIGN, AND THAT FAILURE IS LEADING TO EMISSIONS IN EXCESS OF LEGAL LIMITS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#9005165February 5, 2002
TIRES:TREAD/BELT
THE TREAD ON THE FRONT RIGHT TIRE CAME OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#757827February 5, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ENGINE SLUDGED AT 29,080 MILES . ALL OIL CHANGES WERE PERFORMED AS REQUIRED PER WARRANTY MAINTENANCE AGREEMENT. AN ENTIRE ENGINE OVERHAUL IS NOW REQUIRED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#757680February 2, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM
REAR BRAKES SQUEAL SINCE DAY ONE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8003408February 1, 2002
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT
VEHICLE WAS GIVEN NEW VIN: NY60536. CONSUMER'S VEHICLE WAS AT A STOP AND WHEN ACCELERATING IT JUST SHOOK, BUT DID NOT MOVE FORWARD. VEHICLE WAS TOWED TO DEALER, FRONT AXLE SHAFT HAD BROKEN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8003358January 31, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
A KNOCKING SOUND CAN BE HEARD COMING FROM ENGINE COMPARTMENT. DEALER HAS BEEN CONTACTED, PLEASE PROVIDE FURTHER DETAILS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#757585January 31, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
I HAD OIL CHANGED IN THE VAN IN SEPTEMBER ,2001 LESS THAN THREE THOUSAND MILES LATER IT BEGAN TO SMOKE. I TOOK IT TO THE DEALER AND THEY TOLD ME THAT I HAD ENGINE SLUDGE, IN RESEARCHING THIS SUBJECT ON THE INTERNET I DISCOVERED THAT THERE ARE MANY COMPLAINTS SIMILAR TO MINE. I WAS TOLD AT THE DEALERSHIP THAT MY VAN WAS NO LONGER UNDER WARRANTY HOWEVER, THAT DUE TO THE LOW MILEAGE I HAVE ON MY VAN THE DEALERSHIP WOULD BE WILLING TO HELP WITH THE COST OF REPAIRS. THE VAN WAS IN THE REPAIR SHOP FOR TWO WEEKS, WHEN I WENT TO RETRIEVE IT I WAS TOLD THAT THE TOYOTA REP. HAD ALSO AGREED TO TAKE CARE OF PART OF THE EXPENSES. NEEDLESS TO SAY THAT TOYOTAS' AND THE DEALERSHIPS' GENEROSITY HAVE MADE ME SOMEWHAT SUSPICIOUS SINCE I WAS INFORMED AT THE BEGINNING THAT THE VAN WAS NO LONGER UNDER WARRANTY. FURTHERMORE THE COMPLAINTS THAT I ENCOUNTERED FROM OTHER OWNERS ON THE INTERNET LEAD ME TO BELIEVE THAT TOYOTA MAY BE TRYING TO COVER-UP SOMETHING. REPAIRS COST ME $1430.81. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#757027January 18, 2002
ENGINE AND ENGINE COOLING:ENGINE
ENGINE HAS FAILED DUE TO OIL LEAKING AT PISTON RINGS/SLUDGE. TOYOTA CLAIMING IMPROPER MAINTENANCE. HAVE MAINTENANCE RECORDS FOR OIL CHANGES AT INTERVALS BETTER THAN RECOMMENDED. TOYOTA CLAIMS DENIED BECAUSE SERVICE NOT PERFORMED AT TOYOTA. ESTIMATE FROM DEALER FOR REPAIR IS $8,300. THERE APPEARS TO BE SOME OTHER PROBLEM WITH THIS ENGINE BUT THEY WON'T INVESTIGATE FURTHER DUE TO SLUDGE EVEN THOUGH I CAN PROVE PROPER MAINTENANCE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#756972January 17, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
DRIVING TO PHOENIX, ENGINE WENT IN OGDEN UTAH, SAID SLUDGE IN ENGINE, ALTHOUGH HAVE OIL CHANGE RECEIPTS, TOYOTA UNINTERESTED. CLAIMS IMPROPER MAINTENANCE SO NO WARRANTY COVERAGE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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