Toyota Sienna Complaints

9,048 consumer complaints on file.

#10181117January 30, 2007
SERVICE BRAKES, HYDRAULIC, EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
BRAKES: SINCE I BOUGHT MY CAR IN MARCH OF 2006 NOT EVEN A YEAR OLD YET, I HAVE HAD TO TAKE MY 2006 TOYOTA SIENNA IN EVERY 7-8 THOUSAND MILES BECAUSE THE BRAKES HAVE WORN DOWN. THE FIRST TIME IT WENT IN AT 9900 MILES AND THEY REPLACED MY BRAKES AND PUT NEW ROTORS ON. THE SECOND TIME THEY PUT NEW BRAKES ON AND MACHINED MY ROTORS THIS WAS DONE AT 18,100 MILES AND NOW ITS AT 27,100 MILES AND MY BRAKES ARE SHOT AGAIN AND THE DEALER KNOWING THAT THIS IS MY THIRD TIME IN FOR SAME PROBLEM TOLD ME NOW ALL OF A SUDDEN THAT ITS MY FAULT AND THE WAY I DRIVE THE VAN, AND THEY WANTED ME TO PAY THIS TIME FOR THE REPAIRS. THEY MADE THEIR DIAGNOSIS ONLY BY TAKING OFF THE TIRES, THEY NEVER TOOK OFF THE FRONT BRAKES TO INSPECT THEM AND YET THEY HAD NERVE TO NOTATE THAT ALL PADS WERE WEARING EVENLY, . SO I DROVE HOME AND A LICENSED TECH CHANGED MY BRAKES FOR LESSER PRICE AND THIS TECH NOTED THAT ALL PADS ON FRONT WORE UNEVENLY AND THAT MY ROTORS WERE FINE WHERE AS THE DEALER WANTED ME TO BUY NEW ROTORS BECAUSE THEY SAID THEY WERE RUINED. THE TECH THAT FIXED MY CAR KEPT THE SAME ROTORS AND JUST PUT NEW BRAKES ON FOR HALF THE COST THE DEALER WANTED ME TO PAY. YET THIS DEALER IN HEMET CALIFORNIA AT GOSCH AUTO GROUP WOULD NOT REPLACE MY BRAKES THE ONES THEY PUT ON LAST TIME 7 THOUSAND MILES BEFORE THIS TIME UNLESS I PAID FOR THEM. THERE IS OBVIOUSLY SOMETHING WRONG WITH THE BRAKE LINE SYSTEM WHICH IS CAUSING THEM TO GO OUT EVERY 7-8 THOUSAND MILES. THIS IS A SAFETY ISSUE AND ME AND MY 4 KIDS COULD GET SERIOUSLY INJURED SHOULD THIS BRAKE PROBLEM CONTINUE MAYBE I MIGHT NOT BE SO LUCKY AND MY BRAKES WILL FAIL. THESE BRAKES SUCK AND SO DOES THIS CAR AS MY HUSBAND SAID I SHOULD HAVE GONE WITH A CHEVY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181118January 30, 2007
UNKNOWN OR OTHER
VENT COVERS ON FRONT BUMPER FALL OFF WHEN DRIVING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10180941January 28, 2007
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING:COOLING SYSTEM
AT 54,525 MILES, THE CHECK ENGINE LIGHT CAME ON. IT WAS DIAGNOSED AS "REPLACE AIR/FUEL SENSOR B1 S1." FAILURE CAUSED EXCESSIVE DAMAGE BECAUSE THE SENSOR FUSED INTO THE REAR EXHAUST MANIFOLD. DIAGNOSTIC TESTING $ 49.00 SENSOR REPLACEMENT PART 227.52 " " LABOR 150.00 REAR EXHAUST MANIFOLD 154.21 REAR EXHAUST MANIFOLD GASKET 29.27 REPAIR WAS NOT DONE AT A TOYOTA DEALERSHIP. I AM REPORTING THIS SO THAT TOYOTA WILL CHANGE THE DESIGN. FAILED PART SHOULD NOT DAMAGE SURROUNDING STRUCTURES. SUGGEST RECALL ON THIS PART IF TOYOTA CONTINUES TO USE THIS DESIGN. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10180815January 26, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT, ELECTRICAL SYSTEM
TL*- THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT EXPLAINED THAT THE REAR DOOR LIFTGATE DID NOT STAY OPEN WHEN USED. THE CONTACT WOULD PUSH THE KEY FOB TO OPEN THE AUTOMATIC REAR DOOR AND THE DOOR WOULD OPEN. AFTER A SHORT PERIOD OF TIME THEY WOULD CLOSE WITHOUT WARNING. THE DOOR NORMALLY HAS A CHIME TO ALERT THE CONTACT WHEN THE DOOR IS CLOSING, BUT WHEN IT CLOSES IN ERROR THERE ISN'T A CHIME TO ALERT THE CONTACT OF THE CLOSING. THE CONTACT HAS BEEN HIT SEVERAL TIMES BECAUSE OF THIS FAILURE. *AK UPDATED 2/27/2007 -OVER THE PAST FEW WEEKS THE REAR DOOR WOULD CLOSE IMMEDIATELY AFTER BEING OPENED. THE VEHICLE WAS TAKEN TO THE DEALER BUT HEY DID NOT FIX IT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10179498January 23, 2007
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, TIRES
THE TIRES ON OUR 2005 TOYOTA SIENNA MINIVAN HAVE FAILED TWICE: ONCE IN APRIL 2006 AND AGAIN IN JANUARY 2007. BOTH TIMES THE LOW TIRE PRESSURE INDICATOR DID NOT WORK . WE WARNED TOYOTA THE FIRST TIME THE SENSOR DIDN'T WORK AND THEY CHECKED IT AND SAID IT WAS WORKING FINE. OUR TIRES FAILED AGAIN, AND THE INDICATOR DID NOT LIGHT THIS PAST TIME AS WELL. TOYOTA HAS SAID WE MAY HAVE TO PAY FOR THIS LATEST SET OF TIRES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10179378January 22, 2007
SERVICE BRAKES, HYDRAULIC
I BROUGHT MY 2005 SIENNA IN FOR NORMAL SERVICE AT 7500 MILES. THE TECHNICIAN INFORMED ME THAT I NEEDED MY BRAKES REPLACED. THIS IS OUTRAGEOUS TO ME. WAY BELOW WHAT IS TO BE EXPECTED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10179227January 20, 2007
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
THE REAR LIFT GATE LOST ITS FULL UP POSITION AND RAPIDLY CAME DOWN. THE POWER CLOSE FUNCTION KICKED IN WAS NEAR IMPOSSIBLE TO PUSH BACK TO KEEP IT FROM CRUSHING ME. THE PRESSURE SENSOR DID NOT SEEM TO FUNCTION. THE REAR LIFT GATE IS CURRENTLY USELESS BUT POSES A MAJOR SAFETY CONCERN WITH KIDS IN OUR FAMILY. THE DEALER HAS NOT SHOWN THE EXPECTED SENSE OF URGENCY IN GETTING THIS PROBLEM FIXED. THIS IS OUR FIRST NEW TOYOTA AND I AM TERRIBLY DISAPPOINTED WITH THIS SITUATION, THIS WILL CERTAINLY AFFECT MY DECISION TO BUY ANOTHER TOYOTA BRAND IF THE PROBLEM IS NOT ADDRESSED TO MY SATISFACTION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178887January 17, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
IN DECEMBER WE TOOK OUR 2004 SIENNA IN BECAUSE THE REAR LIFTGATE BEGAN CLOSING ON US EXPECTEDLY. WE HAVE 3 YOUNG CHILDREN AND FEAR THEY WILL BE SERIOUSLY INJURED OR KILLED. I SEE THERE IS AN INVESTIGATION INTO THIS EXACT PROBLEM. BOTH TOYOTA CORPORATE & THE DEALERSHIP HAVE REFUSED TO FIX IT BECAUSE IT IS OUT OF WARRANTY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178912January 17, 2007
ELECTRICAL SYSTEM, STRUCTURE:BODY:HATCHBACK/LIFTGATE
AUTO POWERED REAR DOOR; WHEN POWERED OPENED WILL OPEN ALL THE WAY AND A FEW SECONDS LATER SUDDENLY CLOSE WITHOUT WARNING. IT HAS HAPPENED A FEW TIMES, ONLY IN COLD WEATHER. THIS HAS HAPPENED AFTER TOYOTA FIXED THE HATCH STUDDERING PROBLEM. I WAS INJURED (BRUISED) IN THE HEAD DUE THE DOOR HITTING ME AS IT AUTOMATICALLY CLOSED BY ITSELF (NOTE IT DID NOT STOP CLOSING AFTER IT HIT MY HEAD). *NM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10178933January 17, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
TL* - THE CONTACT STATED THAT WHILE THE 2004 TOYOTA SIENNA WAS PARKED IN THE DRIVEWAY,AND THE LIFTGATE WAS OPENED, THE DOOR MALFUNCTIONED AND CLOSED HITTING THE CONTACT ON THE HEAD AND THE BACK OF THE SHOULDER, CAUSING HIS KNEE TO HIT THE BACK FENDER. THE IMPACT OF THE LIFTGATE KNOCKED THE CONTACT HALFWAY INSIDE THE VEHICLE. THERE WERE NO WARNING SIGNALS PRIOR TO THE INCIDENT. THE VEHICLE WAS TAKEN INTO THE SERVICE DEALER MENLOBE DODGE TOYOTA IN BOUNTIFUL, UT) AND THEY STATED THAT THEY COULDN'T DO ANYTHING TO REMEDY THE ISSUE. THE CONTACT CAN PROVIDE COPY OF THE INVOICE FROM THE SERVICE DEALER. *JB UPDATED 04/16/07 *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10178940January 17, 2007
VEHICLE SPEED CONTROL, POWER TRAIN
TOYOTA 2004 LE SIENNA. DRIVING ON STRAIGHT, DRY, ROAD ABOUT 30-40 MPH. VSC SUDDENLY LIGHT TURNED ON UNEXPECTEDLY, FOLLOWED BY LOUD BEEPING NOISE. VAN APPEARED TO HESITATE. CAN'T GO MORE THAN 40 MPH. I WAS GLAD THAT THERE WAS NO CAR BEHIDE ME OTHERWISE THERE WOULD HAVE BEEN AN ACCIDENT. VAN WAS BROUGHT INTO DEALER (TOYOTA OF PALO ALTO, CA). THEY FOUND NO ERROR CODE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178873January 16, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
I OWN A 2004 TOYOTA SIENNA, PURCHASED NEW, FROM THE PALMER'S AIRPORT TOYOTA IN MOBILE, AL. IN LATE 05, THE BACK HATCH LIFT STRUTS STARTED FAILING. FIRST IT OPENED SLUGGISHLY, AND PROCEEDED TO SHUT SPONTANEOUSLY. THESE FOLLOWING ARE THE 5 INCIDENTS OCCURRING BETWEEN DEC. 05 - JAN. 07: HATCH CAME DOWN ON HUSBAND'S HEAD; HATCH COMPLETELY CLOSED ON MY 9 YEAR OLD SON'S HAND; HATCH STRUCK ME IN THE BACK OF HEAD AND NECK; CAME DOWN ON MY FATHER'S HEAD; AND STRUCK MY BROTHER ACROSS BROW. MY HUSBAND HAS NOTIFIED THE DEALERSHIP OF THE PROBLEM. HUSBAND FILED REPORT WITH TOYOTA US HQ. HOWEVER, WE DON'T FEEL TOYOTA HAS TAKEN THIS SERIOUSLY. WE FOLLOWED UP W/TOYOTA ON GETTING THE PARTS REPLACED AS THEY HAVE DECIDED THIS ISN'T "IMPORTANT" ENOUGH TO ISSUE A RECALL. (WE RESEARCHED MANY SIMILAR CASES ON THE INTERNET). WE WERE TOLD THESE PARTS WERE SO "NEW" NO ONE WOULD HAVE THEM BUT TOYOTA. THE COST WILL BE $400+ FOR PARTS. AS A FAMILY WITH AN AUTISTIC CHILD, WE ARE FORCED TO TAKE MONEY DESIGNATED FOR HIS NECESSARY MEDICAL BILLS TO PAY FOR THIS REPAIR TO PREVENT SERIOUS INJURY! THE LIFTS FAILURE HAS MADE IT DIFFICULT FOR ANYONE TO OPEN. THE DOOR IS UNPREDICTABLE, SO AS A PRECAUTION, I HAVE TO GET MY AUTISTIC SON TO STAND IN THE OPENING WHILE I LOAD MY GROCERIES! I HAVE TO DO IT QUICKLY, BECAUSE THE DOOR IS SO HEAVY HIS ARMS GET TIRED. IF HE IS NOT WITH ME THAN I HAVE TO USE A 5 FT. WOODEN POLE, THAT I CARRY WITH ME FOR THIS ISSUE, TO PROP OPEN THE DOOR. SOON, I WILL HAVE TO LOAD MY PACKAGES THROUGH THE PASSENGER DOORS, FORGETTING ALL ABOUT THE BACK 3 SEATS, AND CARGO AREA THAT I PAID FOR. I HOPE SOMEONE WILL TURN UP THE HEAT ON TOYOTA TO ISSUE A NECESSARY RECALL ON THESE HATCH STRUTS. I DON'T FEEL THAT I SHOULD PAY FOR A COMMONLY OCCURRING VEHICLE DEFECT THAT PEOPLE NATIONWIDE ARE DEALING WITH! I HOPE IT DOESN'T TAKE THE DEATH OF AN INNOCENT TODDLER BEFORE SOMEONE INTERVENES WITH A TIMELY RECALL! THANK YOU FOR YOUR ATTENTION TO THIS MATTER! *NM
Crash:
No
Fire:
No
Injuries:
5
Deaths:
0
#10178580January 12, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE
2004 TOYOTA SIENNA MINIVAN POWER LIFT GATE CLOSES IN AN UNCOMMANDED MANNER. THIS HAS HAPPENED WITH SEVERAL TIMES WITH MYSELF AND MY WIFE WHILE LOADING ITEMS IN THE REAR OF THE VAN. I FEAR THAT IT IS A REAL SAFETY ISSUE IF MY WIFE OR CHILD WOULD HAPPEN TO BE UNDER THERE AND NOT MOVE OUT OF THE WAY FAST ENOUGH. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178382January 10, 2007
EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
I BOUGHT 2004 TOYOTA SIENNA MINIVAN IN DEC. 2005 AS A USED VEHICLE WITH 28,000 MILE AND MANUFACTURERS WARRANTY STILL IN EFFECT. RIGHT FROM DAY ONE WE NOTICED THAT NAVIGATION SYSTEM THAT COSTS NEARLY $2,000 DIDN'T WORK AS EXPECTED. IT TENDS GO OFF COURSE BY SEVERAL AND SOMETIMES BY AS MUCH 30-40 MILE OFF COURSE. WE TOOK IT TO TWO DIFFERENT TOYOTA DEALERS AT LEAST 5 TIMES. EVERY TIME WHEN WE BRING THE CAR TO DEALER THEIR FIRST RESPONSE IS THAT THERE IS NOTHING WRONG WITH THE CAR, BUT WITH FURTHER PRODDING THEY HAVE PUT NEW SOFTWARE AND CHANGED GPS RECEIVER (ANTENNA), BUT THE NAVIGATION SYSTEM , EVEN THOUGH BETTER THAN BEFORE, STILL GETS OFF COURSE BY MILES. MY WIFE WHO DRIVES THE CAR MOST OFF THE TIME IS AFRAID TO GET LOST IN SOME BAD SECTION OF CITY OF PHOENIX, AZ. WE HAVE NOT BEEN ABLE TO GET PROPER REPAIR OR REPLACEMENT OF THE SYSTEM AS SHOULD HAVE BEEN DONE A LONG TIME AGO. WE HAVE HAD THE WITH ALEXANDER'S TOYOTA ONCE FOR ALMOST ONE MONTH AND IT STILL HAS NOT BEEN FIXED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178258January 9, 2007
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
POWER SLIDING DOORS ARE DANGEROUS. SEVERAL TIMES, WHEN PARKED ON SLIGHT INCLINE, DOOR WILL CLOSE BY ITSELF AND HAS CLOSED ON MYSELF AND FAMILY. THE DOOR IS SUPPOSED TO BE DESIGNED TO POP BACK OPEN WHEN IT FEELS RESISTANCE BUT HAS SQUEEZED ME SEVERAL TIMES. ONCE MY FIVE-YEAR-OLD WAS GETTING OUT OF THE CAR, CLOSED THE DOOR WITH THE BUTTON AND THEN GOT HIS HAND STUCK IN THE DOOR. IT DID NOT OPEN BACK UP, I HAD TO OPEN IT, RESULTING IN A DISLOCATED ELBOW AND A BROKEN WRIST (BOTH BONES). I CONTACTED TOYOTA, THEY SENT ME TO THE DEALER, THE HEAD MECHANIC CHECKED IT ABOUT 100 TIMES AND PUT HIS OWN ARM AND HEAD INTO THE DOOR, WHICH OF COURSE DID NOT LEAD TO ANYTHING. NOT TWO WEEKS LATER THE DOOR CLOSED ON MY BODY, AND SQUEEZED ME VERY HARD BEFORE BOUNCING BACK OPEN. I HAVE CALLED TOYOTA, THEY ARE VERY NICE AND APOLOGETIC. I FEEL THAT BECAUSE HE WASN'T INJURED WORSE OR KILLED THEY WON'T DO ANYTHING. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10178019January 7, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE
I HAVE A 2005 TOYOTA SIENNA WITH THE SAME PROBLEMS WITH THE BACK LIFTGATE BEING INVESTIGATED IN EA06-020. WHEN IT FIRST BEGAN TO FAIL, THE POWER OPTION WAS ENGAGED. IT DID NOT OPEN ALL THE WAY, SO I MANUALLY PUSHED IT UP FURTHER, AND UPON RELEASE IT FELL AND THE POWER CLOSING ACTIVATED WITH ME UNDERNEATH. THE LIFTGATE CURRENTLY WILL NOT STAY UP BY ITSELF. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10177782January 4, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
TOYOTA 2005 SIENNA MINI VAN XLE FWD - ACCELERATING FROM LOW SPEED ROLL (AROUND 5 TO 10 MPH) THE CAR ESSENTIALLY EXPERIENCES A STALLING CONDITION WHERE IT WILL NOT ACCELERATE FOR A FEW SECONDS. MORE GAS PEDAL DEPRESSION RESULTS IN A SUDDEN OCCASIONALLY ALMOST UNCONTROLLABLE ACCELERATION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10177716January 3, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
LIFTGATE CLOSES UNEXPECTED WITHOUT ANY INPUT AFTER BEING OPENED. IT HAS CLOSED ON MY WIFE'S HEAD, MY 4 YR OLD, THE BAGGER AT THE GROCERY STORE, AND MYSELF. MY 4 YR OLD HAD A BRUISE ON HER HEAD. THIS HAS BEEN HAPPENING FOR ABOUT 2 MONTHS. IT WAS JUST ONCE IN A WHILE AT FIRST, BUT NOW IT WON'T STAY OPEN AT ALL WITHOUT BEING SUPPORTED BY HAND. I'VE GONE TO THE LOCAL TOYOTA DEALER AND THEY WANT TO REPLACE THE "STAYS" AT A COST TO ME OF SEVERAL HUNDREDS OF DOLLARS. NO REPAIR HAS BEEN MADE YET. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10177200December 28, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
2004 TOYOTA SIENNA LIFT-GATE STRUTS ON THE REAR HATCH FAILED. BOTH STRUTS LEAKED, THEN COMPLETELY FAILED CAUSING THE LIFT GATE TO FALL. LIFT GATE NO LONGER STAYS OPEN, BUT COMPLETELY DROPS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10177078December 27, 2006
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
THERE IS NO WAY TO PROPER ADJUST HEADREST HEIGHT FOR TALLER PEOPLE (AVERAGE MALE AND ABOVE) ON 2006 TOYOTA SIENNA LE CLOTH SEATS FIRST AND SECOND ROW. EVEN THE HIGHEST LOCKING POSITION IS TOO LOW FOR ME AND MY SON. WE ARE APPROXIMATELY 6 FT TALL. CONTACTED TOYOTA AND GENERALLY THEY SAID NOTHING COULD BE DONE BY THEM TO HELP ME. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Toyota Sienna