Toyota Sienna Complaints

9,048 consumer complaints on file.

#10326093April 17, 2010
STRUCTURE:BODY:DOOR
BOTH OF THE SLIDING DOORS ON MY 2004 SIENNA ARE NOT OPENING. THE MANUAL DOOR IS LOCKED AND WILL NOT OPEN FROM BOTH THE INSIDE AND OUTSIDE. THE POWER DOOR WILL OPEN AN INCH OR TWO AND THEN LOCKS UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326124April 17, 2010
SEAT BELTS
THE SEATBELTS IN THE MIDDLE ROW DO NOT ALWAYS WORK PROPERLY. THEY FREQUENTLY LOCK UP OR DON'T FLOW SMOOTHLY FROM THE BELT CASE. IT CONCERNS ME THAT THE SEAT BELTS WILL NOT PROPERLY RESTRAIN MY CHILDREN IN THE EVENT OF AN ACCIDENT. THIS HAPPENS SEVERAL TIMES A WEEK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326125April 17, 2010
STRUCTURE:BODY:DOOR
THE SLIDING DOOR ON MY SIENNA BROKE. I LOOKED ONLINE SEVERAL YEARS AGO WHEN THIS HAPPENED, AND NOTICED THIS APPEARS TO BE A COMMON PROBLEM WITH THE SIENNA. SINCE IT NO LONGER AUTOMATICALLY OPENS/CLOSES, IT NEEDS TO BE CLOSED MANUALLY. BUT, THE DOOR IS VERY HEAVY AND IT IS DIFFICULT TO CLOSE IT SECURELY. IN FACT, MY CHILDREN ARE UNABLE TO CLOSE IT BECAUSE OF ITS WEIGHT AND THEREFORE THE DOOR MUST ALWAYS BE CHECKED. WHEN THE DOOR BROKE, I WAS OUT WITH ALL 3 OF MY CHILDREN AND BASICALLY STRANDED BECAUSE I CERTAINLY COULDN'T DRIVE THE CAR WITH A DOOR THAT WOULDN'T CLOSE. WE HAD TO CUT THE CORD TO FREE THE DOOR AND ALLOW IT TO CLOSE IN ORDER TO GET HOME. ALSO -- RELATED TO SLIDING DOORS...THE OTHER SLIDING DOOR ON MY SIENNA DOES WORK. HOWEVER, IT DOESN'T NOT STOP SLIDING WHEN IT COMES INTO CONTACT WITH A PERSON. IT CONTINUES TO APPLY PRESSURE TO THE PERSON STANDING IN THE DOORWAY UNTIL IS SQUEEZES YOU QUITE TIGHT...THEN FINALLY LETS UP. (I KNOW THIS FROM PERSONAL EXPERIENCE.) SO FAR, MY KIDS HAVEN'T HAD THEIR HANDS CLOSED IN THE DOOR, BUT I'M SURE THAT IF THEY DO, IT WILL BE A VERY VERY UNPLEASANT EXPERIENCE. I THOUGHT THE SLIDERS WERE SUPPOSED TO STOP SLIDING IF THEY MET ANY RESISTANCE AT ALL. OVERALL, I'M PRETTY UNHAPPY ABOUT THE DOOR SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326143April 17, 2010
TIRES
ON NOVEMBER 30, 2009, I GOT A FLAT TIRE, AND CALLED AAA TO PUT ON THE SPARE. WHEN THEY ARRIVED AND LOOKED UNDER MY CAR, THEY DISCOVERED THAT I NO LONGER HAD A SPARE TIRE! IT HAD APPARENTLY FALLEN OFF AT SOME POINT PREVIOUSLY. I THINK IT MAY HAVE FALLEN OFF IN LATE SEPTEMBER OF 2009, AS I DID NOTICE SOMETHING BUMPING AROUND UNDER THE CAR ON A TRIP ON THE HIGHWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326167April 17, 2010
TIRES, EQUIPMENT
I HAVE A 2008 TOYOTA SIENNA VAN. I HAD ONCE GOTTEN A FLAT TIRE ABOUT THREE MONTHS AGO. I TRIED TO UNWIND MY SPARE TIRE FROM THE UNDERCARRIAGE UNSCREWING THE BOLT TO LOWER THE SPARE TIRE USING THE WINCH MECHANISM. ONCE THE SPARE WAS LOWERED I COULD NOT PULL THE WIRE BACK UP AGAIN. ONCE THE FLAT WAS REPAIRED I COULD NOT USE THE WINCH AGAIN TO PULL BACK MY SPARE TIRE TO THE ORIGINAL POSITION. I WENT AHEAD AND REPLACED THE WINCH MECHANISM ON MY OWN COST AFTER NOT GETTING ANY SUPPORT FROM THE DEALERSHIP TO HELP FIX IT OR REPEATED CALLS TO TOYOTA THAT REFUSED TO ACKNOWLEDGE THE DEFECT. THEY CITIED THAT I WAS OUT OF WARRANTY AND NOW COULD DO NOTHING. NOW I AM HEARING THERE IS INDEED A PROBLEM WITH THE MECHANISM AND THERE IS A RECALL ON THE VAN. I PLACED A CALL TO THE DEALERSHIP IN TOWN THERE IS NO RESPONSE. WHILE THERE MAY HAVE BEEN DANGEROUS SITUATION THIS WAS AVOIDED I THINK BY PUTTING IN A THIRD PARTY WINCH MECHANISM ON MY OWN COST. I LIKE TOYOTA TO EITHER 1) FIX MY PROBLEM 2) PAY FOR THE COST OF FIXING THE PROBLEM WHICH I TOOK CARE TO FIX IT ON MY OWN COST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325943April 16, 2010
LATCHES/LOCKS/LINKAGES
SLIDING DOOR DRIVER'S SIDE ON 9 MONTH OLD 2010 TOYOTA SIENNA HAS FAILED TWICE IN PAST THREE MONTHS. THE SLIDING DOOR CLOSES AND IS UNABLE TO RE-OPEN. PREVIOUS TO THE TWO FAILURES, DOOR HAS ONLY BEEN LOCKED AND CLOSED USING REMOTE CONTROL, HANDLE FROM OUTSIDE, OR LOCKED AUTOMATICALLY UPON ACCELERATING. BECAUSE AN INFANT OCCUPIES THE SEAT FOR THAT DOOR 100% OF THE TIME, DOOR IS NEVER OPENED OR LOCKED FROM THE INSIDE AND IS NEVER TOUCHED BY PASSENGERS FROM THE INSIDE. DEALERSHIP INDICATES THAT THE INSIDE LOCK LEVER IS BEING MANUALLY FORCED PAST THE LOCK POSITION WHEN CLOSING THE DOOR; HOWEVER, THE INSIDE LOCK LEVER HAS NEVER BEEN USED AT ALL BY ANY OF THE OWNERS. DEALER REASSEMBLED THE LOCK CONTROLLER TO CORRECT THE ISSUE THE SECOND TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325963April 16, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2005 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH WITH THE CRUISE CONTROL ACTIVATED, THE VEHICLE SUDDENLY ACCELERATED TO 55 MPH. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP BUT THE DEALER COULD NOT DUPLICATE THE PROBLEM. THE FAILURE MILEAGE WAS APPROXIMATELY 105,000. THE CURRENT MILEAGE WAS APPROXIMATELY 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326047April 16, 2010
STEERING:RACK AND PINION
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE STEERING RACK ALTERNATED BETWEEN MANUAL AND POWER. THE FAILURE OCCURRED TWICE AND SEEMED TO OCCUR ONLY IN WINTER MONTHS. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC AND THE STEERING RACK FROM THE FIREWALL TO THE TIE ROD ENDS WERE REPLACED AT THE OWNERS EXPENSE. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THE PROBLEM WAS NOT COVERED UNDER WARRANTY. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. THE CURRENT MILEAGE WAS APPROXIMATELY 81,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326068April 16, 2010
WHEELS
I HAVE A 2006 TOYOTA SIENNA XLE LIMITED AWD. THE ALLOY IS FLAKING OFF MY WHEEL RIMS. THIS STARTED ALMOST IMMEDIATELY AFTER MY PURCHASE IN 2006. NOW ALL 4 RIMS HAVE A LARGE AMOUNT OF ALLOY MISSING. EVENTUALLY THIS WILL LEAD TO RUSTING AND RIM FAILURE. I'VE BEEN CHECKING FOR A RECALL/REPLACEMENT NOTICE BUT ALL I SEE ARE SIMILAR COMPLAINTS AND NO REPLACEMENT OFFER. I'VE CONSULTED WITH DEALERS AND THEY SAY I WILL HAVE TO PAY TO HAVE THEM REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325809April 15, 2010
STRUCTURE
PASSENGER SLIDING DOOR CABLE CORRODED AND SNAPPED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325823April 15, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2006 TOYOTA SIENNA LE MINIVAN. A MONTH AFTER THE PURCHASE I NOTICED THAT THE TRANSMISSION DID NOT SHIFT CORRECTLY. THE TRANSMISSION GETS STUCK OFTEN AND VERY OFTEN WILL RUN IN 2ND AND 3RD GEAR FOR EXTENDED TIMES. WHEN THE VAN MANAGES TO GET OUT OF 2ND OR 3RD IT CLUNKS INTO 4TH. I HAVE TAKEN THE VAN TO THE TOYOTA DEALERSHIP 5 TIMES TO GET IT LOOKED AT AND EVERYTIME THEY TELL ME THERE IS NOTHING WRONG WITH THE VEHICLE. THE DEALERSHIP SAYS BECAUSE THEY CAN NOT DUPLICATE THE ISSUE IN THE SHOP IT MUST NOT EXIST. THEY WILL NOT FIX IT AND THEY WILL NOT TAKE IT BACK. I FEEL UNSAFE DRIVING THE VAN BECAUSE SOMETIMES IT WILL NOT DRIVE- IT SIMPLY JUST WONT GO BECAUSE IT HESITATES TO GO INTO THE NEXT GEAR. I DON'T FEEL SAFE TO PULL OUT IN FRONT OF OTHER VEHICLES BECAUSE I DON'T KNOW IF IT IS GOING TO STICK OR NOT. THE INITIAL PROBLEM HAPPENED IN NOV. 2008 ONLY A MONTH AFTER PURCHASING THE VAN. THIS IS AN ONGOING PROBLEM AND IT IS GETTING MUCH WORSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325858April 15, 2010
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
TOYOTA SIENNA '04 DRIVER SIDE DOOR HAS A LOUD CLUNKING SOUND WHEN OPENING AND CLOSING DOORS. TOYOTA ISSUED A LETTER TO CUSTOMERS TO GET THE DOOR FIXED BUT I NEVER GOT A LETTER. WHY DID TOYOTA SENT OUT LETTER TO FIX THE PROBLEM AND NOT CALL IT A RECALL. PLEASE HELP TO GET MY DOOR FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325621April 14, 2010
STRUCTURE
2005 - TOYOTA SIENNA ' DRIVER'S SIDE SLIDING DOOR WAS STUCK IN THE OPEN POSITION, APPROXIMATELY 7/8 OF THE WAY OPEN. THE ISSUE OCCURRED WHEN MY WIFE PRESSED THE AUTOMATIC CLOSE BUTTON WHEN THE DOOR WAS IN THE FULL OPEN POSITION. IT BEGAN TO CLOSE BUT AFTER A COUPLE OF INCHES IT STOPPED. THE VEHICLE WAS UNSAFE TO DRIVE. THE LOCAL DEALERSHIP OFFERED NO SOLUTIONS VIA PHONE AND REQUESTED THAT WE DRIVE THE VEHICLE IN. I WAS ABLE TO DRIVE IT A SHORT DISTANCE, CAUTIOUSLY, TO THE LOCAL MECHANIC WHO WAS UNABLE TO REPAIR THE DOOR. THE AAA TOW TRUCK OPERATOR REFUSED TO TOW IT TO TOYOTA DUE TO LIABILITY WITH THE DOOR BEING 7/8 OPEN AND STUCK. TOYOTA OF DARTMOUTH SENT THEIR CONTRACTED TOWING AGENT TO TOW THE CAR TO THE DEALERSHIP. TOYOTA OF DARTMOUTH DIAGNOSED THE PROBLEM, AFTER SEVERAL HOURS, AS THE DOOR MOTOR HAD THE DOOR CABLE WRAPPED AROUND THE GEARS. BASED ON THE NUMBER OF COMPLAINTS I AM UNSURE WHY IT TOOK TOYOTA OF DARTMOUTH SO LONG TO DIAGNOSE THE PROBLEM AND WHY THEY COULD NOT SPEAK TO IT OVER THE PHONE OR AT LEAST INSTRUCT ME TO CUT THE CABLE IN ORDER TO GET THE DOOR CLOSED AND THEREFORE BE ABLE TO SAFELY DRIVE THE VEHICLE. TWO OPTIONS WERE PRESENTED - $1700 FOR REPLACEMENT OR $195 TO CUT THE CABLE AND PUT THE DOOR BACK TOGETHER. UNACCEPTABLE!! ESPECIALLY AFTER 60K MILES AND WE JUST BEGAN USING THAT DOOR TWO YEARS AGO WHEN WE HAD A SECOND CHILD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325741April 14, 2010
STRUCTURE:BODY:DOOR
PASSENGER SIDE POWER SLIDING DOOR CABLE SNAPPED. THE CABLE IS BROKEN AND HANGING OUTSIDE OF THE DOOR. TOYOTA DEALER SAYS WE NEED A NEW MOTOR AND CABLE COSTING $1600. THERE IS A SERVICE BULLETIN OUT ON THIS TOYOTA IS AWARE OF THE PROBLEM BUT NOT FIXING IT OR RECALLING IT. WE HAD TO DRIVE WITH THE DOOR OPEN BECAUSE WE COULD NOT CLOSE IT. IT IS STILL NOT WORKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325527April 13, 2010
STRUCTURE:BODY:DOOR
EVENTS LEADING UP TO FAILURE: OPENING THE DRIVER'S SIDE SLIDING DOOR VIA AUTOMATIC OPEN BUTTON ON KEY FOB FAILURE: CABLE IN TRACK OF DOOR SNAPPED (IT ONLY HAPPENED ONCE), CAUSING THE DOOR TO BE RENDERED USELESS --- IT NO LONGER OPENS OR CLOSES, EVEN WHEN IN 'MANUAL' MODE. WHAT WAS DONE TO CORRECT FAILURE? I TOOK IT TO A REPAIR SHOP, WHO INFORMED ME THAT IT WAS GOING TO COST AROUND $1500 TO FIX. SO, FOR NOW, NOTHING HAS BEEN DONE TO FIX THE PROBLEM. I WILL HAVE TO CONTINUE TO LOAD MY 3 CHILDREN (ALL UNDER THE AGE OF 5) IN AND OUT OF THEIR CAR SEATS VIA THE REMAINING, WORKING DOOR. IN ORDER TO DO SO, I'M HAVING TO SET MY 3-MONTH OLD DOWN IN THE PARKING SPACE NEXT TO WHEREVER WE PARK IN ORDER TO STRAP THE 2-YEAR OLD IN (OR OUT), AND HELP THE 4 YEAR OLD WITH HER BELT...ALL THE WHILE HOPING THAT A CARELESS DRIVER DOESN'T BARREL INTO THE SPACE AND MOW THE INFANT OVER. SEEMS LIKE A SAFETY CONCERN TO ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325367April 13, 2010
STRUCTURE
2005 SIENNA LE. DRIVERS SIDE DOOR "DOOR CHECK" DAMAGED - DIAGNOSIS BY DEALER. DAMAGE DUE TO WEAR AND TEAR ON POORLY DESIGNED/MANUFACTURED COMPONENT . INFORMED BY DEALER A "PARTIAL RECALL" EXISTS ON THE PROBLEM. CAN FIND NO RECORD OF SUCH RECALL. INFORMED THAT DUE TO CURRENT MILEAGE (110K), WOULD NOT QUALIFY FOR DEALER PROVIDED REPAIR. BODY SHOP QUOTED $271 TO FIX AND STATED HAS BEEN MAKING THESE REPAIRS FOR "SEVERAL YEARS." SYMPTOMS: LOUD POPPING WHEN OPENING AND CLOSING (APPROX 18 MONTHS), FOLLOWED BY DOOR NOT OPENING FULLY AND FAILURE OF WINDOW TO ROLL DOWN COMPLETELY. DOOR LOCK SOMETIMES DOES NOT WORK (ABOUT 1 WEEK AGO). DEALER CLAIMS FIXING DOOR CHECK WILL CORRECT LOCK AND WINDOW PROBLEMS. BODY SHOP SKEPTICAL OF THIS CLAIM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325352April 13, 2010
TIRES
2007 TOYOTA SIENNA - EXCESSIVE TIRE WEAR. I HAVE 83,000 MILES ON MY SIENNA. DURING THAT TIME, I HAVE HAD TO REPLACE TIRES 5 TIMES WHICH AVERAGES ABOUT 17,000 MILES PER SET OF TIRES. I HAVE VOICE MY COMPLAINT TO THE LOCAL DEALER AND TOYOTA CORP AND HAVE BEEN TOLD THAT THERE IS NO SOLUTION TO THIS PROBLEM. THE LOCAL TOYOTA SERVICE DEPARTMENT STATED THIS IS COMMON WITH SIENNA'S AND THAT THEY RARELY SEE A VEHICLE WITH MORE THAN 20,000 MILES ON A SET OF TIRES. THE TIRES WILL START TO 'CUP' AT 10,000 MILES REGARDLESS OF FREQUENCY OF ROTATION. THE TIRE'S WEAR RAPIDLY ON THE INSIDE TREAD WALL AND REQUIRE VERY CLOSE MONITORING. I HAVE USED TOP LINE MODELS OF TIRES LIKE BRIDGESTON, MICHELIN AND DUNLOP ALL WITH THE SAME RESULT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325412April 13, 2010
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2002 TOYOTA SIENNA. WHILE DRIVING AT APPROXIMATELY 60 MPH ON A ROAD UNDERGOING CONSTRUCTION, THE TIRE PRESSURE INDICATOR LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT PULLED OVER AND TURNED OFF THE IGNITION. HE CHECKED ALL THE TIRES BUT COULD FIND NO PROBLEMS. A MONTH LATER, WHILE DRIVING ON THE SAME ROAD (NO CONSTRUCTION THIS TIME) AT APPROXIMATELY 60 MPH, THE TIRE PRESSURE INDICATOR LIGHT ILLUMINATED ON THE INSTRUMENT PANEL AGAIN. THE CONTACT INSPECTED THE TIRES AGAIN BUT FOUND NO CAUSE FOR THE LIGHT. THE VEHICLE HAD NOT BEEN INSPECTED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000. THE CURRENT MILEAGE WAS APPROXIMATELY 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325430April 13, 2010
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2005 TOYOTA SIENNA. THE CONTACT STATED THAT THE PASSENGER FRONT AIR BAG WARNING LIGHT CONTINUOUSLY FLASHED WHILE SHE WAS DRIVING AT APPROXIMATELY 35 MPH. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP FOR TIMES AND THE PASSENGER SEAT WAS REPLACED THE FIRST THREE TIMES. AN ELECTRONIC PART (THE CONTACT COULD NOT RECALL THE PART) WAS REPLACED THE FOURTH TIME. THE FAILURE MILEAGE WAS APPROXIMATELY 21,600. THE CURRENT MILEAGE WAS APPROXIMATELY 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325414April 13, 2010
STEERING
I BEGAN RECENTLY HAVING DIFFICULTY IN STEERING MY 2004 TOYOTA SIENNA MINIVAN. THE STEERING WOULD BIND AND REQUIRE INCREASED EFFORT WHEN THE VEHICLE WAS MAKING TURNS. THIS HAPPENS CONSTANTLY AND IS GETTING WORST. I TOOK THE VEHICLE TO BALISE TOYOTA IN WARWICK, RHODE ISLAND TO BE REPAIRED. THEY STATED IT WAS A PROBLEM WITH THE POWER STEERING DRIVE BELTS AND THEY REPLACED THEM. HOWEVER THE VEHICLE CONTINUES TO HAVE EXTREME DIFFICULTY IN STEERING AND IT CONTINUES TO BIND. I BELIEVE THIS IS A THREAT TO MY FAMILIES AND MY SAFETY IF WE CONTINUE TO DRIVE THIS VEHICLE. I HAVE CHECK THE WEBSITES ON TOYOTA DEFECTS AND I BELIEVE IT IS A PROBLEM WITH CORROSION OF THE STEERING UNIVERSAL JOINTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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