Toyota Sienna Complaints

9,048 consumer complaints on file.

#10326755April 21, 2010
STRUCTURE:BODY:DOOR
I AM WRITING YOU BECAUSE OF AN APPARENT CONTINUING ISSUE WITH THE AUTOMATIC SLIDING DOOR ON MY 2004 TOYOTA SIENNA, PASSENGER SIDE. IN 2009 THE DOOR QUICK FUNCTIONING ALTOGETHER. WE TOOK IT TO THE DEALER AND WERE TOLD THAT THE MOTOR NEEDED REPLACING. THE DOOR WOULD NOT OPEN MANUALLY OR AUTOMATICALLY AND BECAUSE WE HAVE SMALL CHILDREN WE NEEDED THAT DOOR TO WORK PROPERLY. WE HAD THE MOTOR REPLACED AT COST OF $761 ON JUNE 3, 2009. NOW LESS THAN A YEAR LATER THE SAME DOOR IS NOT WORKING AGAIN. NOW THE DEALER IS TELLING US THAT WE YET ANOTHER PART WITHIN THE DOOR REPLACED FOR A COST OF $1,100. AFTER RESEARCHING THIS SUBJECT ON THE INTERNET THERE SEEMS TO BE A CONSISTENT PROBLEM WITH THESE AUTOMATIC DOORS ON TOYOTA'S. I AM NOT TRYING TO PILE ON TOYOTA WHILE THEY ARE HAVING QUALITY ISSUES. I ACTUALLY OWN A TOYOTA TRUCK TOO. HOWEVER, I DO WANT THE AUTOMATIC DOOR TO WORK AS IT SHOULD AND NOT TO HAVE THE MOTOR REPLACED EVERY 8 MONTHS. THE SAFETY MECHANISM ON THESE DOORS DOES NOT FUNCTION AS THEY SHOULD EITHER. I HAVE NOTICE THAT IF THE BOTTOM TO CLOSE THE DOOR IS PUSHED AND SOMEONE IS IN-BETWEEN THE DOOR AND THE FRAME THAT THERE IS A GREAT DEAL OF PRESSURE APPLIED BEFORE THE DOOR WILL REVERSE. IF A CHILD WERE TRAPPED IN-BETWEEN THEN IT COULD CAUSE SOME SERIOUS INJURY. FOR A ADULT THERE IS ENOUGH PRESSURE TO CAUSE PAIN. THERE ARE SOME SERIOUS ISSUES WITH THESE AUTOMATIC DOORS THAT NEED TO BE ADDRESSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326829April 21, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY
DRIVER SIDE PASSENGER DOOR ON A 2004 TOYOTA SIENNA MINI VAN WILL NOT CLOSE. NORMAL USE OF THE DOOR. IT IS ELECTRONIC OPENING AND CLOSING. HOWEVER THE DOOR GOES TO SHUT AND THEN CONTINUOUSLY OPENS BACK UP AS IF A SENSOR WON'T LET IT CLOSE. HOWEVER WHEN SWITCHING TO MANUAL, THE DOOR DOES NOT CLOSE EITHER. NOTHING IN THE DOOR RUNNER WOULD CAUSE IT NOT TO CLOSE, CLEANED OUT ALL DOOR RUNWAYS AND OPENINGS. SOMETHING WITH THE DOOR CLASP NOT CLOSING AROUND THE HATCH OF THE DOOR PREVENTS THE DOOR FROM REMAINING CLOSED. THE SAFETY ISSUE IS THE DOOR DOES ON SOME OCCASIONS START OPENING WHILE DRIVING. TOYOTA DEALER SAYS ITS OUR FAULT AND THAT IT WOULD COST CLOSE TO $2,000 DOLLARS TO FIX. MONEY IS NOT THE OBJECT HERE, IT IS A KNOWN ISSUE WITH MANY SIENNA OWNERS AND THIS IS JUST ANOTHER EXAMPLE OF THEIR POOR QUALITY WORKMANSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326868April 21, 2010
STRUCTURE:BODY:DOOR
TL*THE CONTACT OWNS A 2006 TOYOTA SIENNA. THE CONTACT STATED THAT THE SLIDING DOOR WOULD NOT CLOSE SO SHE HAD TO GET IN THE BACK OF THE VEHICLE, FORCE IT CLOSED AND LOCK IT FROM THE INSIDE TO KEEP IT CLOSED. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO SUGGESTED THAT THE DOOR BE REMOVED AND THE MOTOR BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000. THE CURRENT MILEAGE WAS APPROXIMATELY 60,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326697April 20, 2010
STRUCTURE:BODY:DOOR
2004 TOYOTA SIENNA REAR SLIDING DOOR GUIDE WIRE SNAPPED. WAS TOLD BY TOYOTA IT WOULD COST ME 1500 - 1800 TO FIX. I HAVE TO PURCHASE ENTIRE DOOR MOTOR ASSEMBLY WITH GUIDE WIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326714April 20, 2010
WHEELS
2006 TOYOTA SIENNA LIMITED 60,000 MILES. ALL 4 ALLOYS HAVE BUBBLING AND CORROSION. TOYOTA MOTOR CORP REFUSES TO ADDRESS THIS PROBLEM STATING THAT WARRANTY 3/36 IS PAST. EXTENDED WARRANTY FROM TOYOTA DOES NOT COVER THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326719April 20, 2010
STRUCTURE:BODY
I OWN A 2004 TOYOTA SIENNA. BOTH SIDE DOOR CABLES HAVE SNAPPED SEVERAL MONTHS AGO. I ASKED THE DEALER FOR AN ESTIMATE TO REPAIR BOTH DOOR CABLES AND THEY TOLD ME APPROX. $3200.00. I SAID NO THANK YOU! I HAVE BEEN USING THE DOORS MANUALLY SINCE THE CABLES SNAPPED. NO ONE AT THE DEALER TOLD ME USING THE DOOR MANUALLY WOULD BE A PROBLEM. TODAY, I TOOK A BOX OUT OF THE SIDE DOOR BEHIND THE DRIVERS DOOR. WHEN I ATTEMPTED TO CLOSE THE DOOR MANUALLY, THE SLIDING DOOR CAME OFF THE TRACK, DROPPED DOWN AND SCRATCHED THE SIDE PANEL AND BLEW OUT THE SIDE REAR WINDOW. I HAVE NEVER HEARD OF THIS HAPPENING. THANK GOD NO ONE WAS INSIDE WHEN THE WINDOW BLEW IN, THERE WAS GLASS EVERYWHERE. NO ONE WAS HURT. I HAD THE VAN TOWED TO THE DEALER. I WILL FIND OUT THE ESTIMATE TO REPAIR THE PROBLEM TOMORROW. I FEEL THESE CABLES SHOULD NOT HAVE SNAPPED IN THE FIRST PLACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326725April 20, 2010
WHEELS
I OWN A TOYOTA SIENNA MINIVAN AND HAVE EXPERIENCED THE PAINT ON ALL FOUR RIMS BUBBLING AND PEELING. IT IS A 2005 SIENNA XLE AWD. TOYOTA'S RESOLUTION WAS TO OFFER ME TWO RIMS FOR "FREE" IF I BOUGHT TWO AT OVER $900. I WAS STILL WELL WITHIN WARRANTY. IF YOU GO TO HTTP://WWW.NUCKLESLAW.COM/SOFTWARE-NEGOTIATIONS-EXPERT/TOYOTA-ALLOY-WHEELS-BUBBLING-TOYOTA-QUALITY-CONCERNS/ YOU WILL FIND MULTIPLE POSTINGS AND PICTURES OF THIS PROBLEM, WHICH INCLUDES LEXUS. I PAID $500 TO HAVE MY RIMS REFINISHED. TOYOTA CORPORATE IN CALIFORNIA WOULD NOT ADDRESS THIS ISSUE WHEN I CALLED THEM. FROM A SAFETY STANDPOINT, I HAVE TO THINK THAT AT SOME POINT THIS DECAY OF ALUMINUM RIMS WOULD GO FAR ENOUGH THAT IT MAY CAUSE TIRES TO SLOWLY LOSE AIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326342April 20, 2010
UNKNOWN OR OTHER
2009 TOYOTA SIENNA SALE *GR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326279April 19, 2010
STRUCTURE, LATCHES/LOCKS/LINKAGES
2004 TOYOTA SIENNA POWER SLIDING DOOR CABLE SNAPPED AND RUINED SLIDING DOOR MOTOR. DEALER TO CHARGE $2000 FOR FIX. 1 YEAR EARLIER PASSENGER DOOR CABLE SNAPPED. SAME ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326383April 19, 2010
SERVICE BRAKES, HYDRAULIC
TL*-THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 35 MPH THE BRAKES BEGAN TO ENGAGE WITHOUT PRESSURE APPLIED TO THE BRAKE PEDAL. THERE WAS AN ILLUMINATION OF THE ANTI-LOCK BRAKE SYSTEM WARNING LIGHT. THE FAILURE WAS A FIRST TIME OCCURRENCE. THE VEHICLE WAS TAKEN TO THE DEALER FOR SERVICE REPAIR. THE TECHNICIAN REPLACED THE STEERING ANGLE SENSOR. THE FAILURE MILEAGE WAS 68,734. THE CURRENT MILEAGE WAS 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326434April 19, 2010
STRUCTURE:BODY:DOOR
TL*-THE CONTACT OWNS A 2005 TOYOTA SIENNA. WHILE THE VEHICLE WAS PARKED THE CONTACT OBSERVED THAT THE PASSENGER SIDE AUTOMATIC SLIDING DOOR WOULD NOT FUNCTION UNLESS OPERATED MANUALLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER. THE TECHNICIAN STATED THE VEHICLE COULD NOT BE REPAIRED UNDER THE SERVICE WARRANTY WITHOUT AN INVOLVEMENT OF A CRASH. THE FAILURE CONTINUED TO OCCUR. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS 65,000. THE CURRENT MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326471April 19, 2010
STRUCTURE:BODY:DOOR
THE CABLE THAT IS USED TO OPEN AND SHUT THE AUTOMATIC SLIDING DOORS OF 2005 TOYOTA SIENNA STARTED TO CORRODE AND EVENTUALLY SNAPPED AT ABOUT 40,000 MILES. WE REMOVED THE BROKEN CABLE AND OPEN AND SHUT THE DOOR MANUALLY. THE CABLE ON THE OTHER SIDE OF THE VAN IS EXPERIENCING THE SAME CORROSION AND I AM EXPECTING IT TO FRAY AND SNAP TOO. I CHECKED IN TO FIXING THE PROBLEM AND WAS QUOTED $1500 PER DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326497April 19, 2010
SERVICE BRAKES, HYDRAULIC, STEERING
TL*THE CONTACT OWNS A 2005 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKE INDICATOR LIGHTS ILLUMINATED, THE VEHICLE BEGAN TO SHAKE, AND MOVE TO THE LEFT WITHOUT ASSISTANCE. WHENEVER DRIVING OVER A BUMP OR A POT HOLE, THE BRAKE INDICATOR LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN ADVISED THE CONTACT THAT THE RECALL NOTICE MUST BE PRESENTED FOR RECALL REPAIRS. THE VEHICLE HAD NOT BEEN REPAIRED FOR THE MALFUNCTION. THE CONTACT WAS UNCERTAIN OF THE REMEDY FOR THE RECALL DEFECT, AND STATED THAT THE VEHICLE COULD POSSIBLY NEED AN ALIGNMENT. THE FAILURE MILEAGE WAS 28,000. THE CURRENT MILEAGE WAS 33, 000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326506April 19, 2010
STRUCTURE, LATCHES/LOCKS/LINKAGES
2003 TOYOTA SIENNA MINIVAN, BOTH SLIDING DOORS DO NOT OPERATE PROPERLY. THE DRIVER SIDE STAYS SHUT ALWAYS AND WILL NOT OPEN FROM THE INSIDE OR THE OUTSIDE. THE PASSENGER SLIDER WILL OPEN FROM THE OUTSIDE IF YOU PLACE THE CHILDPROOF LOCK ON. THIS HAPPENED ON AND OFF AND GOT TO BE CONSTANT AFTER THE 3 YEAR WARRANTY IS UP. THIS IS NOT FROM WEAR AND TEAR. IT IS A KNOWN 'SIENNA PROBLEM FORUM' ISSUE AND EVERY TIME SOMEONE GOES TO TOYOTA, THEY DENY THAT A PROBLEM EXISTS. DOES THAT SOUND FAMILIAR? IS IT SAFE WHEN YOU CANNOT GET OUT OF YOUR DOOR? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326531April 19, 2010
LATCHES/LOCKS/LINKAGES
PASSENGER SLIDING (MANUAL DOOR, NOT ELECTRIC VERSION) DOOR WILL NOT UNLATCH WHEN TRYING TO OPEN. OPENS ABOUT 1/2 INCH, BUT DOES NOT MOVE ANY FARTHER (THIS IS NOT A FREEZE/ICE ISSUE, IT IS HAPPENING ALL THE TIME IN WARM WEATHER). LATCH APPEARS NOT TO BE UNLATCHING. IF I PULL REALLY HARD, GRABBING ON THE SLIDING DOOR FROM THE OUTSIDE WHILE THE FRONT PASSENGERS DOOR IS OPEN(SO I CAN GRAB THE SLIDING DOOR WITH 2 HANDS), I CAN GET THE DOOR TO FINALLY OPEN. NO WAY TO DO IT WITHOUT DOING THAT. USED TO BE OCCASIONAL, BUT HAPPENING ALL THE TIME NOW. DRIVING WITH DOOR PARTIALLY OPEN IS A SAFETY CONDITION. NOT BEING ABLE TO OPEN THE DOOR IN AN EMERGENCY IS A SAFETY ISSUE. HAVING KIDS GET IN ON THE ROAD SIDE OF THE STREET IS A SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326209April 18, 2010
STRUCTURE:BODY:DOOR
I OWN A TOYOTA 2005 SIENNA, THE SLIDING DOOR GOT JAMMED AND DOES NOT SLIDE OPEN, TRIED BOTH MANUAL AND AUTO NONE OF THEM WORK, NEED SOME GREAT ATTENTION AS THIS IS A SAFETY HAZARD, AS IT COULD SUDDENLY START WORKING AND THE PASSENGER COULD FALL OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326212April 18, 2010
STEERING
RUST / CORROSION ON STEERING COMPONENTS WHICH CAUSED MAJOR HANDLING PROBLEMS. DEALER STATED THAT HIS MECHANIC WOULD NOT DRIVE THE VEHICLE OFF THE DEALER PREMISES AND THAT THE INTERMEDIATE SHAFT REQUIRED REPLACEMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326089April 17, 2010
LATCHES/LOCKS/LINKAGES
CAR PARKED ON HILL WHILE OPENING THE POWER SLIDING DOOR CABLE SNAPPED AND DOOR SLID CLOSED ON HAND. DOOR CABLE IS A SMALL THIN CABLE THE DOOR MOTOR PULLS ON IN BOTH DIRECTIONS TO OPEN AND CLOSE. CABLE RUSTED THROUGH THERE IS NO MAINTENANCE SCHEDULE OR WAY TO INSPECT CABLE. CABLE RUSTED AND BROKE WITHIN DOOR. CABLE SHOULD HAVE BEEN MADE OF STAINLESS STEEL OR SOME NONE CORROSIVE MATERIAL. THERE ARE A LARGE NUMBER OF COMPLAINTS FOR THIS ONLINE. A SMALL CHILD WOULD BE IN DANGER DUE TO THE WEIGHT OF THIS DOOR. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10326091April 17, 2010
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
MY 2004 TOYOTA SIENNA LE POWER DOOR, PASSENGER SIDE, HINGE IS LOOSE FROM ITS TRACK AND THE DEALER WANTS $500 TO REPAIR. MY VAN HAS 128,000 MILES BUT THE REASON WE BOUGHT THE TOYOTA AND NOT THE HONDA WAS BECAUSE OF TOYOTA'S REPUTATION. I REALIZE THE VAN HAS OVER 100,000 MILES BUT I THOUGHT THIS PART SHOULD HAVE LASTED LONGER. THE DOOR NOW ONLY WORKS MANUALLY AND IS DIFFICULT TO OPEN THUS IT'S A REAL HASSLE IF YOU HAVE KIDS IN THE BACK SEAT. IT SEEMS TO HAVE FAILED PREMATURELY AS I THOUGHT TOYOTAS LASTED LONGER. THE DEALER HAS ORDERED THE PART AND THIS IS A TWO WEEK TURNAROUND ITEM BUT AFTER READING THE BLOGS I NEED TO FILE A COMPLAINT AS THIS TYPE OF PROBLEM LOOKS TO BE QUITE COMMON. MY OTHER VEHICLE IS A TACOMA 2005 AND IT HAS A FEW COSMETIC PROBLEMS AS WELL. SPECIFICALLY, THE SUN VISORS ARE DEFECTIVE; I REPLACED THE DRIVERS SIDE AT A COST OF $75 AND THE PASSENGER IS DOING THE SAME THING. MY NEXT VEHICLE WILL BE A HONDA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326092April 17, 2010
INTERIOR LIGHTING, VISIBILITY
DASH BOARD LIGHTS ILLUMINATING THE VEHICLE'S SPEED. TURNS OFF WHEN THE LIGHTS ARE TURNED ON. THIS IS A SAFETY HAZARD. WHILE DRIVING AT NIGHT THE SPEEDOMETER IS NOT VISIBLE. ALSO THE RADIO IS NOT VISIBLE. WE PLAN TAKING CAR IN NEXT WEEK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Toyota Sienna