Toyota Sienna Complaints

9,048 consumer complaints on file.

#10323688April 4, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
DRIVER-SIDE SLIDING DOOR AND THE REAR DOOR ON 1999 TOYOTA SIENNA XLE BOTH WENT OUT OF CONTROL AT THE SAME TIME. BOTH DOORS ARE LOCKED AND DO NOT RESPOND TO REPEATED EFFORTS TO OPEN THEM, BY KEY OR MANUALLY. THE LOCK HANDLE ON THE REAR DOOR IS PERMANENTLY DEPRESSED, I.E., NO LONGER PRESSABLE, NO LONGER ACTING LIKE A MOVABLE PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10323325April 1, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2003 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE SUDDENLY ACCELERATED CRASHING INTO THE FRONT OF THE CONTACTS HOME. THERE WAS NO POLICE REPORT TAKEN. THE CONTACT DIDN'T SAY IF THERE WERE ANY INJURIES. THE CONTACT DID NOT REPORT ANY INJURIES. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 30,000. UPDATED 05/18/10. *LJ
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10323405April 1, 2010
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
VEHICLE TRAVELING 35MPH ON A LEVEL STREET. WARM,DRY,WINDY,CLOUDY AFTERNOON. SUDDEN ACCELERATION! BRIEF (1-2 SECONDS) ENDED BEFORE I COULD DEPRESS THE BRAKE. NO DAMAGE,COLLISION OR INJURY OCCURRED. JUST STARTLED. CHECKED FOR FLOOR MAT OR OTHER VISIBLE OBSTRUCTION/ IMPEDANCE, NONE APPARENT. THIS WAS THE FIRST TIME I WAS SURE OF THE OCCURRENCE. THERE HAVE BEEN A VARIETY OF WHAT APPEAR TO BE ELECTRICAL /ELECTRONIC "GLITCHES" : AC GREEN LIGHT ON BUTTON COMES ON BY ITSELF, SUMMER OR WINTER AND SOMETIMES I CAN NOT GET IT TO TURN OFF. SEATBELT LIGHT SOMETIMES COMES ON WHEN THEY ARE PROPERLY IN USE. (AND NOTHING HEAVY RESTING ON THE SEATS) ALSO AIRBAG LIGHT SOMETIMES. SERVICE LIGHT REMAINS ON SOMETIMES AFTER OIL CHANGE SERVICE. BRAKE HIGHLY SENSITIVE GAS PEDAL VERY TOUCHY, ESPECIALLY FROM STOP,IE AT LIGHT. HARD TO NOT SPIN WHEELS ON STARTING. (ESPECIALLY WHEN PAVEMENT WET, EVEN ON LEVEL ST.). FORTUNATELY, HAVING LIVED IN SNOW TERRITORY, I KNOW THE IMPORTANCE OF SLOW STARTS AND STOPS WHEN POSSIBLE. I HAVE NOT CHECKED ANY SITES TO SEE IF SIENNA 2008 HAS ANY PROBLEMS LISTED YET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10322965March 31, 2010
LATCHES/LOCKS/LINKAGES
2006 TOYOTA SIENNA LE PASSENGER-SIDE SLIDING DOOR DOES NOT OPEN AND CLOSE PROPERLY. DEALER SAYS A BUSHING IN THE "HINGE ASSEMBLY" HAS FAILED. AT PRESENT UNFIXED - THE DOOR WILL CLOSE WITH SIGNIFICANT EFFORT ONLY. TOYOTA REFUSES TO REPAIR UNDER EXTENDED WARRANTY BECAUSE "HINGES" ARE EXCLUDED FROM COVERAGE. THEY CHOOSE TO DEFINE THE GLIDER ASSEMBLY THAT HOLDS THE DOOR IN THE TRACK AS A HINGE, DESPITE THE FACT THAT THERE IS NO PIVOT POINT, AND NOTHING THAT MEETS AN ACCEPTED DEFINITION OF A HINGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10323209March 31, 2010
LATCHES/LOCKS/LINKAGES
I OWN A 2004 TOYOTA SIENNA LE. THE REAR PASSENGER DOOR IS AUTOMATIC. ONE OF THE REASONS WHY WE PURCHASED THIS VEHICLE. IT HAS SINCE STOPPED WORKING. I WAS BRINGING THE KIDS HOME AND WENT TO DROP OFF ANOTHER CHILD. OPENED THE DOOR WITH THE POWER BUTTON, WORKED FINE. DOOR WOULD NOT SHUT. TURNED THE POWER OFF TO THE DOOR, STILL WOULD NOT SHUT. HAD TO DRIVE HOME WITH THE DOOR AJAR. CHILDREN NEEDED TO GET OUT THE DRIVERS SIDE REAR DOOR. MY HUSBAND TRIED TO OPEN THE DOOR AND COULD NOT. HE GAVE IT A GOOD TUG AND THE CABLE SNAPPED. WHEN WE CALLED OUR LOCAL TOYOTA DEALERSHIP, THEY TOLD US THAT THE MOTOR HAD TO BE REPLACED, TO THE TUNE OF $2,000. IT HAS NOT BEEN REPAIRED, SINCE WE CAN NOT AFFORD THAT. RESEARCHING IT ON THE INTERNET, MY HUSBAND FOUND THAT THERE WAS A "SAFETY NOTICE" THAT WENT OUT TO THE DEALERSHIPS, ASKING THAT THEY CHECK THE DOORS WHEN THE VANS ARE IN FOR ROUTINE MAINTAINENCE, TO ENSURE THAT A NEW CENTER BRACKET HAS BEEN PUT ON THE DOORS, TO HELP ALIEVATE THIS PROBLEM. WHEN HE CALLED UP TOYOTA CUSTOMER SERVICE TO ASK IF WE COULD FIND OUT IF THIS WAS DONE, HE WAS TOLD NO. THEY DO NOT GIVE THAT OUT, AND IF WE HAD BROUGHT THE CAR IN FOR OIL CHANGES, IT WOULD HAVE BEEN CHECKED. MY HUSBAND DOES OUR OIL CHANGES, EVERY 5,000 MILES, SO THERE WAS NOT NEED FOR US TO TAKE IT IN FOR MAINTAINANCE. HE ASKED IF THERE WAS ANY TYPE OF WARRANTY ON IT, SINCE THEY WOULD GIVE US NO INFORMATION. HE WAS TOLD NO, IF WE WERE PRIOR TOYOTA OWNERS, THEY WOULD HELP US, BUT SINCE THIS IS OUR FIRST TOYOTA PRODUCT, THEY WERE WILLING TO DO NOTHING. ASKING TO SPEAK WITH A MANAGER DID NO GOOD EITHER. HE WAS TOLD THEY DID NOT WANT TO SPEAK WITH HIM. NOW, I AM BRINGING THE CAR TO THE DEALERSHIP NEXT WEEK TO HAVE THE STEERING CHECKED OUT. IT IS STICKING WHEN YOU ARE TURNING THE WHEEL. YOU HAVE TO MANUALLY TURN IT BACK. NOT SURE IF I WANT TO BUY ANOTHER TOYOTA PRODUCT. THEY DO NOT SEEM TO BE VERY RELIABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10323062March 31, 2010
EQUIPMENT
INTERMITTENTLY, THE PASSENGER SIDE REAR DOOR, THE AUTOMATIC SLIDER, DOES NOT OPERATE PROPERLY. WHILE CLOSING, THE DOOR POPS OPEN UNLESS HELD AND DRAGGED INTO LATCHING POSITION. DEPRESSING THE BUTTON NEAR THE DOOR, ON THE KEY CHAIN, OR ON THE DASHBOARD MAKES NO DIFFERENCE. RESETTING THE SWITCH BY UNHOOKING THE BATTERY DOES NOT IMPACT IT. THIS HAS BEEN ONGOING SINCE THE VEHICLE WAS JUST A COUPLE OF YEARS OLD AND ON WARRANTEE. AT THAT TIME A CABLE WAS ADJUSTED AND IT WAS BETTER FOR SOME TIME. THE PROBLEM COMES AND GOES WITHOUT ADJUSTING; CURRENTLY SERVICE ENGINEERS FIND NO EASY RESOLUTION UPON EVALUATION. RATHER, THEY REPORT A NEED TO GO THROUGH THE ENTIRE ELECTRICAL HARNESS AT GREAT EXPENSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10323231March 31, 2010
STRUCTURE:BODY
THE PASSENGER SIDE SLIDER DOOR HAS AGAIN FAILED ON OUR 2004 SIENNA. AFTER SEVERAL PROBLEMS WITH THE DOOR WHICH WERE REPAIRED UNDER WARRANTY, THE DOOR STOPPED WORKING ENTIRELY ABOUT TWO YEARS AGO. WE PAID TO HAVE THE DOOR MOTOR ASSEMBLY REPLACED. NOW THE DOOR ONCE AGAIN WILL NOT OPEN AT ALL, EVEN MANUALLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10323154March 30, 2010
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
FAX ON BEHALF OF RE SAFETY CONCERN WITH HIS 2004 TOYOTA SIENNA MINIVAN, DURING WINTER MONTHS SLIDING DOORS FREEZE SHUT; REPLY ATTN CAROLINE/NYC OFFICE. *TGW WHEN THE TEMPERATURE FELL DURING THE WINTER MONTHS, THE SLIDING DOORS WOULD FREEZE SHUT AND THEY COULD NOT BE OPENED FROM THE OUTSIDE OR INSIDE. THE ONLY WAY FOR THE CONSUMERS CHILDREN TO ENTER THE VEHICLE, WAS THROUGH THE REAR HATCH. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10322816March 30, 2010
UNKNOWN OR OTHER
OUR INSURED WAS PULLING INTO PARKING SPACE WHEN VEHICLE SUDDENLY ACCELLERATED STRIKING A WALGREENS DRUG STORE. OUR INSURED DRIVER WAS TREATED AND RELEASE AT A LOCAL HOSPITAL. THE VEHICLE WAS DEEMED A TOTAL LOSS AND IS CURRENTLY BEING HELD FOR FURTHER INSPECTION AND DOWNLOAD OF THE DATA RECORDER.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10322894March 30, 2010
STRUCTURE
ON 2005 TOYOTA SIENNA THERE WAS A RECALL ON POWER LIFTGATE STRUTS.WHY ONLY POWER LIFTGATE,WHY NOT ON MANUAL LIFTGATE,IS IT NOT THE SAME STRUTS? I AM HAVING A SAME PROBLEM WITH MY LIFTGATE,WHICH IS MANUALL LIFTGATE. I CALLED TOYOTA ON 03/30/2010 TO TELL THEM ABOUT MY PROBLEM,BUT THEY SAID IT IS ON POWER LIFTGATE ONLY........... I BOUGHT MY 2005 SIENNA BRAND NEW. MY LIFTGATE IS HAVING THE SAME PROBLEM AS POWER LIFT GATES.......
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10322629March 29, 2010
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT WHEN THE VEHICLE WAS PARKED ON AN INCLINE, THE REAR SLIDING DOOR WOULD NOT HOLD IN PLACE. THE CABLE FOR THE DOOR WAS ALSO FRAYED. ALSO IN FREEZING COLD WEATHER, THE DOOR ON THE PASSENGER SIDE WOULD NOT OPEN. THE VEHICLE WAS TAKEN TO THE DEALERSHIP FOUR TIMES IN REGARDS TO THE FAILURE, BUT THE CONTACT WAS NOT SURE IF THE VEHICLE WAS EVER REPAIRED AT THE DEALERSHIP. WHEN THE DEALER OPENED THE DOOR, HE NOTICED THAT IT WOULD NOT SHUT. THE CONTACT WAS INFORMED THAT SHE WOULD HAVE TO REPLACE THE DOOR MOTOR AND CABLE AT HER EXPENSE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000. THE CURRENT MILEAGE WAS APPROXIMATELY 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10322668March 29, 2010
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2010 TOYOTA SIENNA. WHILE DRIVING AT APPROXIMATELY 5 MPH, THE VEHICLE SUDDENLY STOPPED AND ALL THE LIGHTS ON THE INSTRUMENT PANEL ILLUMINATED. THE STEERING WHEEL ALSO LOCKED UP SO THE CONTACT TURNED THE VEHICLE OFF. UPON RE-STARTING THE VEHICLE, THE FAILURE REOCCURRED. A TOW TRUCK WAS CALLED AND A POLICE OFFICER WAS ALSO AT THE SCENE. THE TOW TRUCK DRIVER NOTICED SMOKE EMITTING FROM UNDER THE HOOD OF THE VEHICLE UPON ARRIVAL. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 4,500.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10322720March 29, 2010
AIR BAGS
WE HAVE A 2006 TOYOTA SIENNA. ON MARCH 19, 2010 THE SRS AIRBAG LIGHT CAME ON AND BEGAN TO FLASH. WE IMMEDIATELY CALLED THE DEALERSHIP (FRED ANDERSON TOYOTA IN RALEIGH, NC) AND SCHEDULED AN APPOINTMENT. ON MARCH 27TH WE WERE TOLD THAT THERE IS AN OPEN CIRCUIT WITH OUR PASSENGER SIDE AIRBAG. THE AIRBAG SENSORS ARE NOT COMMUNICATING WITH THE COMPUTER. WE WERE TOLD THAT IN ORDER TO FIX THE PROBLEM THEY WOULD NEED TO REPLACE THE AIRBAG. OUR CAR IS 3 YEARS OLD. WE HAVE 77,000 MILES ON IT. IT IS OUR MAIN VEHICLE FOR WORK, SCHOOL, TRANSPORTING OUR TWO CHILDREN. BECAUSE OF MILEAGE WE ARE OVER OUR WARRANTY AND THEY REFUSE TO COVER THE COST OF REPLACING THE AIRBAG. WE HAVE BEEN RESEARCHING THIS PROBLEM ONLINE AND HAVE FOUND SEVERAL OTHER PEOPLE WHO HAVE HAD THIS SAME PROBLEM WITH THEIR TOYOTA SIENNA. THEY GOT THEIR AIRBAGS REPLACED ONLY TO HAVE THE PROBLEM OCCUR AGAIN AND AGAIN. WE WERE ALSO TOLD THAT BECAUSE THE LIGHT IS ON, THERE IS A CHANCE THAT NONE OF OUR AIRBAGS WILL DEPLOY IF WE ARE IN AN ACCIDENT. THIS IS A VERY FRUSTRATING SITUATION. TOYOTA IS ONCE AGAIN HAVING PROBLEMS WITH SENSORS ON THEIR SAFETY FEATURES ON THEIR CARS. THIS IS NOT AN ISOLATED INCIDENT. WE ARE VERY CONCERNED ABOUT THE SAFETY OF OUR CHILDREN WHEN THEY RIDE IN THIS CAR. WE ASKED TO SPEAK TO THE SERVICE MANAGER AND WERE TOLD TODAY (MARCH 29) THAT THERE WAS NOTHING THEY COULD DO FOR US. WE WILL HAVE TO PAY $411 FOR THE AIRBAG AND PARTS AND THEN $340 FOR THE LABOR OR CHOOSE TO RISK OUR SAFETY AND THE SAFETY OF OUR CHILDREN IF WE ARE IN AN ACCIDENT. WHEN WE ASKED HOW THIS HAPPENS ON A CAR THAT WE HAVE ONLY OWNED FOR THREE YEARS (BOUGHT AT THE BEGINNING OF DECEMBER 2006 BRAND NEW OFF THE LOT), WE WERE TOLD THAT THERE IS "NO RHYME OR REASON" FOR THIS DEFECT. TOYOTA CAN'T EVEN EXPLAIN HOW AN AIRBAG GOES BAD IN THREE YEARS. THIS IS VERY CONCERNING. *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10322513March 28, 2010
LATCHES/LOCKS/LINKAGES
THE PASSENGER SIDE POWER DOOR WILL NOT OPEN OR CLOSE ELECTRONICALLY *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10322522March 28, 2010
UNKNOWN OR OTHER, SEAT BELTS
2004 TOYOTA SIENNA. THE PASSENGER SIDE AUTOMATIC SLIDING DOOR WILL NOT OPEN AUTOMATICALLY OR FROM WITHIN. CHILDREN SITTING IN THE BACK THAT COULD NOT OPEN FROM THE INSIDE AND HAD TO CRAWL OUT OVER CAR SEATS TO THE OTHER DOORS. MYSELF INCLUDED WHEN I SHUT THE DOOR TO CLEAN THE INTERIOR. THE PASSENGER SIDE SEAT BELT (SECOND ROW CABIN CHAIR) WON'T RETRACT AND WAS CHECKED AND FOUND THAT THE SEAT BELT WAS NOT TWISTED TO CAUSE THE MALFUNCTION, BUT WITH THE DEVICE ITSELF. *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10322569March 28, 2010
ENGINE AND ENGINE COOLING
ON MARCH 12. 2010 I WAS TRAVELING TO ARCHES NATIONAL PARK WITH FOUR OTHER PASSENGERS. ON THE WAY, WE DECIDED TO STOP BY BRYCE CANYON UTAH. I WAS DRIVING A 2007 TOYOTA SIENNA THROUGH 26 S. MAIN STREET BRYCE CANYON CITY. BECAUSE OF BAD WEATHER CONDITION. I HAD PUT THE CAR IN GEAR 3 AND WAS DRIVING 5 MILES PER HOUR. SUDDENLY I HEARD THE ENGINE ACCELERATE AND FELT THE CAR PUSH FORWARD. I LET OFF THE ACCELERATOR AND CAUTIOUSLY PRESSED THE BRAKES AS HARD AS I COULD, BUT BRAKES DID NOT RESPOND AND THE CAR CONTINUED FORWARD ABOUT 150 FEET. SOMEHOW I MANAGED TO TURN RIGHT ON CENTER STREET AND BUMPED ONTO THE CURB TO BE ABLE TO STOP THE CAR. AFTER THE CAR CAME TO FULL STOP, THE ENGINE SOUNDED NORMAL. BECAUSE OF THIS INCIDENT, WE CHANGED OUR SCHEDULE AND RETURNED HOME. *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10322245March 26, 2010
UNKNOWN OR OTHER
CABLE ON POWER REAR SLIDING DOOR OF 2004 TOYOTA SIENNA SNAPPED RENDERING DOOR USELESS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10323082March 26, 2010
TIRES
S10 APPROPRIATE HANDLING RE TOYOTA VEHICLES RECALL PROBLEM, OWNER OF A 2006 TOYOTA SIENNA XLE MININVAN EXPERIENCED VEHICLE SHAKING DUE TO TIRES RUN-FLAT. *TGW THE CONSUMER WAS INFORMED THE THAT THE RIM WAS BENT WHICH WAS REPLACED FOR $300.00, HOWEVER THE SHAKING CONTINUED. THE CONSUMER WENT BACK TO THE DEALER AND WAS TOLD THE TIRES WERE NOT RIGHT; INSTEAD OF HAVING A TIRE SIZE OF 215/65/R16, THE CONSUMER HAD A TIRE SIZE OF 215/60/R16 ON THE VEHICLE. THE TIRES WERE THEN REPLACED. THE CONSUMER STATED THE TIRES THEN STARTED LOOSING PRESSURE AFTER DRIVING A FROM A LONG TRIP. THE CONSUMER STATED A REPUTABLE ORGANIZATION SOLD HIM THE WRONG SIZE TIRES. THE CONSUMER STATED ONCE HE HAD THE CORRECT SIZE TIRES INSTALLED ON THE VEHICLE, THE SHAKING STOPPED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10322279March 26, 2010
SERVICE BRAKES, HYDRAULIC, VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2007 TOYOTA SIENNA WHICH WAS MODIFIED FOR DISABLED PERSONS. WHILE DRIVING AT AN UNKNOWN SPEED, THE DRIVER APPLIED THE BRAKES AND THE VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO ANOTHER VEHICLE. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE DRIVER WAS ABLE TO SAFELY DRIVE THE VEHICLE HOME WITHOUT THE FAILURE REOCCURRING. THE CONTACT STATED THAT THE BRAKES ON THE VEHICLE HAD ALWAYS NEEDED HEAVY PRESSURE TO BRAKE PROPERLY. THE MANUFACTURER ADVISED THE CONTACT TO HAVE THE VEHICLE TOWED TO AN AUTHORIZED DEALERSHIP. THE BRAKES WERE REPAIRED BUT THE SUDDEN ACCELERATION PROBLEM WAS NOT ADDRESSED. THE FAILURE HAS NOT OCCURRED SINCE THE VEHICLE WAS RETURNED TO THE CONTACT. THE FAILURE MILEAGE WAS APPROXIMATELY 12,000. THE CURRENT MILEAGE WAS APPROXIMATELY 20,000. THE VIN WAS UNAVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10322168March 25, 2010
STRUCTURE:BODY:DOOR
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT WAS DRIVING APPROXIMATELY 40 MPH, THE AUTOMATIC SLIDING DOOR FAILED TO OPERATE IN AN OPEN OR CLOSE POSITION DURING ACTIVATION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON SEVERAL SEPARATE OCCASIONS. THE REPLACEMENT OF THE SLIDING DOOR SERVICE COST WAS $2,500. IN ADDITION, THE SLIDING DOOR HANDLES REQUIRED REPLACEMENT. THE FAILURE MILEAGE WAS 10,000. THE CURRENT MILEAGE WAS 129,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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