Toyota Sienna Complaints

9,048 consumer complaints on file.

#10669201December 30, 2014
STRUCTURE:BODY
DRIVERS DOOR SHELL RIPPED FROM THE DOOR CHECK MOUNT WHEN OPENING. THE DRIVERS SIDE FRONT DOOR PREVIOUSLY MADE LOUD SNAP NOISE, FOUND PROBLEM, CHECK MOUNT WAS REPLACED IN APR 2012 AT 43500MI. MID DEC 2014 SAME NOISE RETURNED, ONLY THIS TIME, THE DOOR SHELL RIPPED AND SWUNG VERY WIDE OPEN FROM A LIGHT GUST OF WIND. THE DOOR SHEET METAL IS NEARLY TORN COMPLETELY AWAY, AND THE DOOR CHECK MOUNT IS JUST BARELY HANGING ON. IF ANY ONE HAD BEEN STANDING THERE IT WOULD HAVE KNOCKED THEM DOWN, OR WORSE. SORRY FOR THE RANT. NOW, I'VE LEARNED THAT TOYOTA HAS KNOWN ABOUT THIS SPECIFIC PROBLEM WITH THIS VEHICLE YEAR AND MODEL, BUT THEY REFUSED TO TAKE ADEQUATE ACTION, ONLY INFORMING SOME, AND CALLING IT A MINOR PROBLEM. ITS GOING TO COST OVER $2000 TO REPLACE THE DOOR. MINOR? AND THAT WON'T FIX THE DESIGN PROBLEM. IT'LL LIKELY HAPPEN AGAIN IN ANOTHER 20K+ MILES. THANK YOU FOR YOUR CONCERN. *TR UPDATED 1/29/16 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668875December 29, 2014
UNKNOWN OR OTHER
CRACKED DASH BOARD DESPITE GARAGE KEPT VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668463December 27, 2014
SERVICE BRAKES
DRIVING ON THE FREEWAY, THE VEHICLE ALL OF A SUDDEN STARTED TO BRAKE. I WAS UNABLE TO ACCELERATE AND A BEEPING NOISE STARTED GOING OFF. THIS CONTINUED FOR ABOUT 15 MINUTES. I PULLED OVER, TURNED OFF THE CAR, BUT AS I STARTED DRIVING AGAIN, IT HAPPENED AGAIN. THE DASH SHOWED THE CAR WITH THE SKID MARKS BELOW IT BLINKING AS THIS WAS HAPPENING. I TOOK IT TO A SHOP, BUT THEY WERE UNABLE TO DIAGNOSIS THE PROBLEM. NOW WHEN I MAKE A LEFT TURN OF ANY KIND, THE VEHICLE CONTINUES TO DO THE SAME THING. I HAVE BEEN TRYING TO RESEARCH THE PROBLEM AND FIX IT, BUT UNABLE. THE VEHICLE HAS BEEN SITTING IN MY GARAGE SINCE THE MIDDLE OF OCT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668266December 26, 2014
STRUCTURE:BODY
THE AUTOMATIC DOORS DO NOT FUNCTION. IT IS IMPOSSIBLE TO OPEN ONE AND THE OTHER ONLY FROM OUTSIDE. I BROUGHT THIS IN AFTER THE CABLE SNAPPED AND WAS TOLD THE RECALL ON THE CABLE WAS ONLY GOOD UP TO 100000 MILES NOT THE 150000 I HAD. THEY THEN TOLD ME IT WAS AN OLD CAR WHAT DID I EXPECT. I WOULD LIKE MY PASSENGERS TO BE ABLE TO EXIT THE VAN IF SOMETHING WERE TO HAPPEN TO ME. THIS VAN HAS HAD 3 RADIATORS THE LAST ONE COSTING OVER $600 TO REPLACE. WHEN DOES TOYOTA NEED TO TAKE RESPONSIBILITY FOR BUILDING A $38000 DEAD TRAP? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668382December 26, 2014
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL, SERVICE BRAKES
SUDDEN DECELERATION OF VEHICLE: 2004 TOYOTA SIENNA XLE. THE VSC ENGAGES, WITHOUT WARNING, ON SMOOTH, DRY ROADS AND WHEN CORNERING OR NEGOTIATING A CURVE. WE ARE THE ORIGINAL OWNERS AND HAVE NEVER EXPERIENCED THIS UNTIL THE FIRST INCIDENT IN LATE OCT. 2014. WE DID NOT TAKE ANY ACTION BECAUSE ALTHOUGH ROAD CONDITIONS GOOD, WE WERE ROUNDING A SHARP BEND IN THE ROAD AND ASSUMED THIS HAD SOMETHING TO DO WITH THE INCIDENT. VEHICLE SPEED WAS APPROXIMATELY 25 MPH AS THE VEHICLE SUDDENLY DECELERATED, THE VSC LIGHT CAME ON AND A RAPID BEEPING ALARM SOUNDED. THE VEHICLE PULLED TO ONE SIDE AND STEERING THE VEHICLE BECAME EXTREMELY DIFFICULT. THE WHOLE INCIDENT, START TO FINISH, LASTED APPROXIMATELY 5 SECONDS. THE NEXT INCIDENT HAPPENED IN EARLY DECEMBER 2014. AGAIN, ALL THE ABOVE DESCRIBED THINGS HAPPENED, EXCEPT VEHICLE SPEED WAS APPROXIMATELY 35 MPH GOING AROUND A GENTLE CURVE IN THE ROAD. I DID SOME RESEARCH AND FOUND MANY COMPLAINTS CONCERNING THIS ISSUE BUT DO NOT SEE ANY RECOMMENDATIONS OR RECALLS OFFICIALLY ISSUED BY TOYOTA. IT APPEARS MOST OF THE DEALER RECOMMENDED REPAIRS DID NOT CORRECT THE PROBLEM. TODAY (DECEMBER 26, 2014), THIS SAME ISSUE HAPPENED FIVE TIMES WITHIN 40 MINUTES. MY WIFE MANAGED TO GET THE VEHICLE HOME AND WE CALLED OUR LOCAL TOYOTA DEALER, DESCRIBED THE ISSUE AND THEY INFORMED US THEY HAVE NEVER RECEIVED ANY COMPLAINTS CONCERNING RAPID DECELERATION OF THIS MODEL YEAR, BEFORE OUR PHONE CALL. I'VE SCHEDULED AN APPOINTMENT FOR DECEMBER 30, 2014 TO HAVE THE VEHICLE CHECKED OUT AND HAVE RECALL WORK DONE CONCERNING THE "SHIFT LOCK SOLENOID ASSEMBLY". WILL UPDATE AFTER APPOINTMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668166December 24, 2014
ELECTRONIC STABILITY CONTROL (ESC)
WHILE DRIVING ON FREEWAY THE STABILITY CONTROL LIGHT CAME ON, WARNING STARTED BEEPING, AND BRAKES WERE AUTOMATICALLY APPLIED. THE VEHICLE HAD NO POWER UNTIL IT HAD SLOWED DOWN, THEN HAD REDUCED POWER. THE BEEPING CONTINUED AND THE DASHBOARD WARNING LIGHT REMAINED ON FOR A FEW MINUTES. AFTER THE BEEPING AND THE LIGHT WENT OUT, DRIVABILITY WAS NORMAL. THE CAR BEHIND US NEARLY COLLIDED WITH US WHEN THIS HAPPENED. CONDITIONS: SMOOTH, DRY PAVEMENT. NOTHING THAT SHOULD HAVE CAUSED THIS PROBLEM. THIS PROBLEM HAS OCCURED A HALF DOZEN TIMES OVER THE LAST WEEK OR TWO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667856December 23, 2014
STRUCTURE, TIRES:TEMPORARY/EMERGENCY SPARE TIRE
IN JULY OF 2011 TOYOTA SENT A NOTICE OF RECALL ON THE 2WD SIENNA VANS FOR A PROBLEM OF EXCESSIVE CORROSION OF THE SPARE TIRE CARRIER. THEY SAID THE REMEDY WAS UNDER DEVELOPMENT. IT IS NOW DECEMBER AND EVERY TIME I CALL TOYOTA THEY SAY THEY HAVE NOT YET DEVELOPED A REMEDY AND ARE WORDING ON IT. HEIR TEMPORARY SOLUTION WAS TO REMOVE THE SPARE TIRE AND PUT IT IN THE BACK OF THE VAN. TO ME A REASONABLE TIME FOR THIS TO BE RESOLVED WOULD BE 1-2 MONTHS, IT IS NOW GOING ON 5 MONTHS AND NO NOTICE OF RESOLUTION. I FEEL THAT MYSELF AND EVERYONE ELSE EFFECTED BY THIS RECALL NOTICE HAVE WAITED FAR TO LONG. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667903December 23, 2014
TIRES
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667602December 22, 2014
TIRES
TL* THE CONTACT OWNS A 2008 TOYOTA SIENNA. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MAILOUT 1/13/15*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667670December 22, 2014
STEERING
I TOOK MY 2004 SIENNA IN FOR TWO RECALLS TO A TOYOTA DEALERSHIP LAST SATURDAY. UPON DOING THEIR STANDARD INSPECTION ON THE ENTIRE VEHICLE, THE SERVICE ADVISOR INFORMED ME OF A SERIOUS SAFETY ISSUE WITH A CORRODED UNIVERSAL JOINT ON THE STEERING SHAFT THAT COULD SEIZE. I DECLINED THIS SERVICE AND AM INVESTIGATING WHAT TO DO. I CAME ACROSS TOYOTA TSB ST001-07 THAT STATES 'IN AREAS WHERE ROAD SALT IS USED DURING WINTER MONTHS, SOME CUSTOMERS MAY EXPERIENCE A SLIGHT INCREASE IN STEERING EFFORT, WHICH MAY GRADUALLY BECOME MORE NOTICEABLE OVER TIME'. THIS DESCRIBES MY SIENNA'S OPERATION FOR PAST WINTERS, BUT I NEVER GAVE IT MUCH THOUGHT. WHAT TROUBLES ME IS THAT THE SERVICE ADVISER INSISTED I REPLACE THE SHAFT RIGHT AWAY, WHEREAS NHTSA ACTION NUMBER PE08041 STATES THAT 'TOYOTA HAS NOT DETERMINED THAT A SAFETY DEFECT EXISTS IN THE STEERING SYSTEM OF THE TOYOTA SIENNA VEHICLES AND PROVIDED TEST DATA SHOWING THAT THE EFFECT ON THE STEERING EFFORT IS MINIMAL, EVEN FOR PARTS WITH RELATIVELY SEVERE CORROSION.' AS AN INTERIM SOLUTION, I WILL SPRAY THE UNIVERSAL JOINT WITH A PENETRANT, A RECOMMENDATION I READ ONLINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667689December 22, 2014
STEERING
STEERING WHEEL WOULD SUDDENLY BE HARD TO TURN AT CERTAIN SPOTS WHILE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667219December 19, 2014
WHEELS, TIRES:TEMPORARY/EMERGENCY SPARE TIRE
TOYOTA SIENNA RECALL FOR SPARE TIRE CARRIER MOVED THE SPARE TIRE TO THE LUGGAGE COMPARTMENT OF VEHICLE. THE TIRE WAS REMOVED FROM THE UNDERSIDE OF THE VEHICLE, PLACED IN A BAG, AND PLACED IN THE LUGGAGE COMPARTMENT. THE TIRE WAS NOT SECURED BY SERVICE AND IS FREE TO VIBRATE, SHAKE, AND ROLL WHEN TURNING. THIS WAS TO BE A TEMPORARY FIX, WITH THE PERMANENT SOLUTION TO BE DETERMINED BY TOYOTA. IT HAS BEEN OVER 6 MONTHS FROM THE RELEASE DATE OF THE RECALL AND THERE IS STILL NO PERMANENT SOLUTION, AND THERE IS NO ETA FOR A FIX AT THIS TIME, PER THE TOYOTA CUSTOMER SERVICE CENTER. THIS ISSUE NEEDS TO BE RESOLVED AS IT IS LIMITING THE AVAILABLE LUGGAGE COMPARTMENT SPACE, AND THE MOVEMENT OF THE UNSECURED SPARE TIRE IS DISTRACTING. WHAT REQUIREMENTS ARE THERE FOR CLOSING OUT ACTION ITEMS ON RECALLS AND FOR COMPLETING "PERMANENT" FIXES? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667019December 18, 2014
ELECTRONIC STABILITY CONTROL (ESC), STEERING, SERVICE BRAKES
WHILE DRIVING ON INTERSTATE VSC WARNING LIGHT CAME ON, BEEPING AND ALARMS HEARD. ENGINE SLOWED DOWN AND I FELT LIKE THE VEHICLE WAS OUT OF CONTROL. THE VEHICLE SWERVED LIKE IT WAS HYDROPLANING ON A DRY HIGHWAY. CALLED OUR REPAIR SHOP IMMEDIATELY. CAR WAS TOWED AND RESEARCH WAS DONE ON THE HISTORY OF THE PROBLEM IN OTHER TOYOTA MINI VANS. I WAS TOLD THERE WERE REPORTS OF THIS HAPPENING IN OTHER VEHICLES BUT NOT ENOUGH FOR A RECALL TO BE ISSUED BY TOYOTA, RECOMMENDATION BY THE REPORT THEY FOUND WAS TO REPLACE A SENSOR WHICH IS WHAT WAS DONE. THAT WAS JUST OVER A MONTH AGO AND THE SAME PROBLEM OCCURRED AGAIN TONIGHT ON A SIDE ROAD GOING APPROX 30 MPH ON DRY ROAD. VAN IS BACK AT SHOP AGAIN TONIGHT. I WILL BE CALLING THE 1-800 NUMBER FOR TOYOTA, I DO NOT UNDERSTAND WHY THERE IS NOT A RECALL ON THIS ISSUE. BOTH INCIDENCES COULD HAVE RESULTED IN AN ACCIDENT. TONIGHT I WAS DRIVING WITH MY CHILD IN THE VAN. THIS ISSUE COULD HAVE PLACED HER LIFE IN DANGER HAD THERE BEEN AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667058December 18, 2014
STRUCTURE:BODY:DOOR
THE SLIDING POWER DOOR, PASSENGER SIDE DOES NOT OPEN AND IS STUCK CLOSED. TOYOTA IS CHARGING OVER $1500 FOR THE FIX, EVEN THOUGH THE PROBLEM HAS EXISTED FOR YEARS. ANY ON-LINE SEARCH WILL CLEARLY INDICATE A NEED FOR A RECALL ON THIS SAFETY ISSUE: "TO DATE, TOYOTA HAS NOT ISSUED A RECALL FOR THE SIENNA, ALTHOUGH SOME OWNERS HAVE REPORTED THAT THE AUTOMAKER HAS ISSUED TECHNICAL SERVICE BULLETINS (TSB) FOR THE AUTOMATIC SLIDING DOORS. A TSB IS EFFECTIVELY A HIDDEN RECALL, MEANING THAT TOYOTA IS ATTEMPTING TO HANDLE THE PROBLEM IN-HOUSE. CONTACT YOUR TOYOTA DEALER FOR ASSISTANCE. CHECK THE NHTSA WEBSITE FOR CURRENT RECALL INFORMATION" I HAVE CONTACTED TOYOTA, MANY TIMES AND THEY JUST DON?T CARE. SO CAN THE NHTSA DO SOMETHING ABOUT THIS ISSUE OR NOT???? THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667148December 18, 2014
STRUCTURE:BODY
THE CHILDREN LIFTED BACK LIFT GATE TO PUT SCHOOL BOOKS INTO THE VAN AND THE GATE FELL ON ONE OF THEM. THIS HAS HAPPENED TO SEVERAL OTHERS SINCE THEN. A TOYOTA REP SAID HE HAS THE SAME VEHICLE AND SAID HE USES A HOCKEY STICK TO PROP OPEN THE GATE. WE TRIED THAT FOR A WHILE BUT IT SOMETIMES FAILS. WE HAD IT REPLACED (NOT BY TOYOTA) IN AUGUST OF 2013 AND IT CONTINUES TO FAIL AS SOON AS THE WEATHER GETS COLD. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10666997December 17, 2014
STRUCTURE:BODY
CAN NOT CLOSE REAR SLIDING DOOR OR DRIVER IT HAS 2 LATCHES THE FRONT ONE LOCKS AND THE REAR ONE DOES NOT BECAUSE OF THE WELD BRAKING LOOSE ALSO THE REAR HATCH DOOR WHERE THE LATCH HOLDS ON THE BRACKET THE WELD CAME LOOSE CAN NOT KEEP DOOR CLOSED I TOOK IT THE DEALER AND THEY SAID THAT NO RECALL HAS BEEN ON FILE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667006December 17, 2014
STEERING
WHILE DRIVING THE CAR, THE STEERING CAUTION LIGHT CAME ON AND THE STEERING WHEEL COMPLETELY LOCKED CAUSING THE VEHICLE TO PULL TO THE LEFT. BRAKES WHERE APPLIED TO SLOW DOWN VEHICLE. VEHICLE SHOWS NO RECALL FOR THIS AND TOYOTA HAS BEEN CONTACTED A FEW TIMES AND FEELS THIS IS NOT COVERED UNDER WARRANTY. CAR HAS BEEN PLACED ON COMPUTER AND SHOWS MANY FAULTY CODES, BUT THEY CANNOT FIGURE OUT THE PROBLEM, SINCE THIS PROBLEM IS INTERMITTENT. IT CONTINUES TO HAPPEN MORE OFTEN. TOYOTA WILL FIX ELECTRICAL STEERING AT OUR COST, BUT NOT SURE IF THAT IS, IN FACT, THE ISSUE. SEEMS LIKE A COSTLY FIX TO NOT KNOW FOR SURE AND ALSO A SAFETY ISSUE THAT WOULD NOT BE CAUSED BY WEAR AND TEAR, RATHER BY A FAULTY ELECTRICAL PROBLEM. WE DRIVE OUR CHILDREN AROUND IN THIS CAR AND FEAR THE SAFETY OF DRIVING THIS VEHICLE. TOYOTA STATES THAT THEY HAVE NOT SEEN THIS ISSUE BEFORE. VERY SCARY AND WE FOLLOWED WHAT THE USER MANUAL STATES WHEN THIS SAFETY INDICATOR COMES ON TO CALL TOYOTA AND STOP DRIVING TO PREVENT A FATALITY. PLEASE HELP....2 MONTHS LATER AND NO SOLUTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664818December 17, 2014
STRUCTURE, TIRES:TEMPORARY/EMERGENCY SPARE TIRE
IN APPROXIMATELY THE SUMMER OF 2012 (I DO NOT RECALL THE EXACT DATE),TOYOTA RECALLED THE SPARE TIRE SUSPENSION CABLE, BUT DID NOT HAVE A REPAIR AT THE TIME. I WAS INCONVENIENCED FOR MONTHS WITH THE SPARE TIRE IN THE BACK OF MY VAN. THE REPAIR WAS EVENTUALLY COMPLETED, HOWEVER, A RECALL FOR THE REPAIR WAS ISSUED IN THE SUMMER OF 2014. THE SPARE TIRE WAS REMOVED AND AGAIN PLACED IN THE BACK OF MY VAN. TOYOTA IS NOW STATING THAT THERE WILL BE NO REPAIR AVAILABLE UNTIL THE SUMMER OF 2015. THIS IS COMPLETELY UNACCEPTABLE AND NOT UNDERSTANDABLE. IT IS SIMPLY AN ATTACHMENT FOR THE SPARE TIRE. AN OFFICIAL COMPLAINT HAS BEEN FILED WITH TOYOTA, AS WELL. I NEED THE SPACE WHERE THE SPARE TIRE CURRENTLY HAS TO BE, HOWEVER, I DO NOT FEEL SAFE WITHOUT IT IN MY VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664049December 13, 2014
STRUCTURE:BODY:DOOR
VERY SIMPLE. HIT THE BUTTON TO CLOSE THE REAR PASSAGE SIDE SLIDING DOOR, DOOR STARTED TO CLOSE AND CABLE SNAPPED. BROUGHT TO TOYOTA AND THEY SAID IT WAS NOT UNDER WARRANTY AND WOULD COST $1,500.00 TO FIX. TOLD THEM TO GET TO OPEN IN MANUAL AND LEAVE IT AT THAT AS WE DON'T HAVE $1,500.00. FROM WHAT I SEE ON YOUR SITE THIS IS AN ON GOING PROBLEM WITH TOYOTA AND I HOPE YOU CAN GET SOMETHING DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664072December 13, 2014
TIRES, TIRES:TREAD/BELT, TIRES:SIDEWALL
I HAVE 4 BRIDGESTONE INSIGNIA TIRES. NOT SURE OF MILEAGE BUT I WILL GO BACK TO THE DEALER ON MONDAY TO CONFIRM, HOWEVER I WILL GUESS ABOUT 25K TO 35K. THE TREAD LOOKS VERY GOOD. I HAVE STEEL WIRES COMING OUT OF THE SIDEWALL. THERE ARE ABOUT A DOZENS WIRES BETWEEN 2" AND 8" HANGING OUT. I NOTICED IT BECAUSE YOU CAN HEAR THE WIRES SLAPPING THE FENDER AND TIRE WELL AS ROTATION OCCURS. I HOPE THE FACTORY RESPONDS IN A POSITIVE WAY, WE WILL SEE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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