Toyota Corolla Cross Complaints

330 consumer complaints on file.

#11624051November 7, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
What component or system failed or malfunctioned, and is it available for inspection upon request? Vehicle horn. It does not sound loud enough to be heard under all conditions by other drivers or pedestrians. Similar vehicles come with two horns: one high frequency and one low frequency. How was your safety or the safety of others put at risk? The described condition certainly can put at risk the driver safety or others. Has the problem been reproduced or confirmed by a dealer or independent service center? The problem was reported to the Toyota Dealership. They said that they tested the horn sound, was compared to a known good model, and did not find a difference in the sound intensity or pitch. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, the dealer said that it tested the horn sound and compared it to a known good model. Were th. any warning lamps, mess. or other symptoms of the problem prior to the failure, and when did they first appear? Yes. When I first took delivery of the vehicle, the horn sounded louder. Below is a copy of the email I sent to Mossy Toyota dealership in San Diego, CA on 11/30/2023: Brian, This morning I left my Green 2023 Toyota Corolla Cross XLE for repair. One of the issues, in the list is the horn not working correctly. FYI, the Cross has TWO horns. One high note and one low note. Horn - Repair or Replace Did you know most vehicles have two horns that sound in concert? If your horn suddenly sounds thin or weak, your 2023 TOYOTA Corolla Cross may need to have its horn replaced. Contact us to help. For more info, see the weblink below: [XXX] 2023 Toyota Corolla Cross Horn - 865200R010 | Toyota Parts Overstock, Lakeland FL Horn. 2023 Toyota Corolla Cross. Genuine Toyota Part - 865200R010 (8652020300, 86520-0R010). Ships from Toyota Parts Overstock, Lakeland FL [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623320November 3, 2024
STRUCTURE:BODY
The roof rack is “attached” to the vehicle with glue. The entire back half of both sides of the roof rack are completly separated from the roof of the vehicle, I can stick my hand under it. I have had them replaced 4 times and they continue to not be adhered. They say there is no solution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623205November 1, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Brake lights dont completely light up. High chance of rearend accident at night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622972October 31, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, VEHICLE SPEED CONTROL
After turning left into a parking spot,car did not stop as usual.The car went over curb and hit a 'no overnight parking sign.The collision bent the sign pole and damaged my driver front black bumper. I was stunned and did not realize it was a vehicle error, at first. I have owned the vehicle 6 months and have had difficulty understanding the technical aspects of it. I searched online and found the recall, but have not been officially notified yet. I had a similar incident the first month i owned it. I turned left into a parking spot, the car did not stop until hitting bushes in front of me. At that time I thought it was my error. No, it has not been inspected. I was distraught and decided to leave it as is. This is very dangerous,as I could have hit a pedestrian or crashed down a hill.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11622111October 26, 2024
ELECTRICAL SYSTEM
Key FOB will not be detected onboard by the system after start and alarm persist for more than 30-45 minutes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622069October 26, 2024
ENGINE
While returning home from an outing, I accelerated the gas to switch lanes and the check engine light came on, I heard a gravel like pop noise. And saw smoke coming from my car towards the back. A car next to me told me to pull over as my car was on fire. After finding a safe destination to pull over, the hood of my car and engine caught on fire. Thus resulting to a total loss of the car and assistance from the fire department as well as the police department to deal with the aftermath of the vehicle.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11621656October 23, 2024
STRUCTURE:BODY:HATCHBACK/LIFTGATE
Toyota recall 24TA11 was performed by the dealership. It is a software update to help with braking under certain conditions. However, this update has led to the power tailgate not longer opening. This is an unintended side effect of the update. Several other instances of the tailgate failing after the software update have been reported. Toyota must fix this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618735October 8, 2024
SERVICE BRAKES, UNKNOWN OR OTHER
Received message in car stating power brake low. On the app, received a message stating there is a malfunction with the brakes. The messages have since gone away and will be contacting dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617346September 30, 2024
ELECTRICAL SYSTEM
When i unlocked my vehicle and step on the brakes and press the ignition, the car suddenly alarms and says “check hybrid system, ignition on, no key detected”. Several attenpts are made and it keeps happening five times until it stops. This condition kept me from travelling and delayed me for more than 45 minutes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616447September 25, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Exiting freeway and decelerating from 65mph speed to come to a stop, the exit veers the to left and slightly uphill. At around the speed of 35 mph the car brake began to actually give resistance and I could feel it actually start applying pressure back onto my foot as if deliberately trying to accelerate. Was unable to get brake to go push down even with applying more force than usual. Very high risk situation with stationary cars and an intersection nearing. Picked up my foot a slammed my brake as hard as possible. The break did finally push through with great force, however mechanical noises from the engine also occurred while breaking hard (honestly thought my transmission was falling out based on the noise) . I almost collided with the car in front of me due to my delayed stop and was at risk of being rear ended due to having a car also immediately behind me that did not appear to anticipate my abrupt stop. I was so shaken by the incident I called my partner immediately because I felt the vehicle was unsafe to drive. I have called the dealership and reported the incident. They asked to bring my car in for evaluation and let me know there is a recall they will assess for. There first available appointment is in 3 days and they are unwilling to provide a loaner car, which is terrifying considering how dangerous the situation is. They didn’t care about this concern
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616474September 25, 2024
ENGINE, UNKNOWN OR OTHER
After the first issues with start stop car would just shut off in the middle of driving, came a new issues In august 2024 When all these lights came on car had been park over night and not driven so it was a fresh start . Warning lights included parking brake system, Drive start control, check engine, vehicle stability control and secondary collision brake system. Corolla cross would not back nor move this time . Took to dealership with no findings or solutions. Again September 2024 same warning lights and car had just been driven 8 miles and was in park. These warning lights are very much a safety concern. Have taken to dealership with no resolution or findings
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614474September 13, 2024
POWER TRAIN, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
I had this issue 2 times so far, and I thought I was crazy since it hasn't happened since, but I noticed another report of someone else having the exact same issue. This prompted me to include my own report, as this could be a fatal flaw that needs review immediately. While I was pulling out into traffic from a stop sign to cross multiple lanes, my engine on my 2022 Corolla Cross XLE shut off without any warning. I was stopped at the stop sign, which the engine shut off as it's designed to. Upon releasing the brake, the engine started and I accelerated to cross the lanes to get into the left turning lane. As I accelerated, the engine shut off without any intervention from my part. There were no warnings on the dash, beeps, or error messages. I pressed the accelerator multiple times without any propulsion as traffic to my left was approaching me. Thankfully they slowed down seeing me "stopped" in the middle of the road. After a few seconds of being dead in the water, the engine kicked back on and I was able to accelerate again. The same thing happened at another time that was nearly identical to this situation. I do not remember the exact date of the occurrence, but I believe it was in April of 2023 and the second occurrence was a about a month later. Since then, I have not had this exact issue happen. Although, I have pulled into traffic and had the accelerator not react quickly, which caused me to "crawl forward" at a slow speed, even if I floored the pedal. This issue has happen many times, around 8, since I purchases the car in January of 2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614344September 12, 2024
ELECTRICAL SYSTEM, ENGINE, VISIBILITY/WIPER
While driving in the rain with my windshield wipers on, my car suddenly stopped and the message on the car said “engine stopping, steering slowly” and after that it said “press on brakes slowly, engine stopping , steering slowly” and then it started to cut off. I forcibly put it in park and then the engine came back on and the car started to drive fine. An hour later, I turned my car back on and started driving and my screen went black. I turned the car off and turned it back on and it started working again. I think it could be an electrical issue but I don’t know for sure. I bought this car used with a little over 30k miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613267September 7, 2024
ENGINE, UNKNOWN OR OTHER
On [XXX] at [XXX], my 2022 Corolla Cross popped up with the message “Engine Maintence Required Visit Your Dealer.” I sat on the phone with Toyota for an hour and a half scheduling and asking for help. I got my car in July of 2024, I only had driven my car for a MONTH when this happened. It was a certified GOLD used toyota vehicle. I went to Lia Toyota of Northampton at 9:00am for my appointment and they could not get me a diagnosis until Monday morning. I drove 100 miles across the state to Ira Toyota of Danvers to get my car looked at. I was in the waiting room for six hours waiting to hear updates— I didn’t get one until two and a half hours of waiting. They said it was a COOLANT BIPASS VALVE issue. And it was a serious one. This was a SERIOUS danger to me and my car. I had to drive 100 MILES to get it fixed. HOWEVER: to get this fixed I missed 6 HOURS of Work, totalling to 195.96 dollars in MISSED payroll. I also had to take TWO HOURS (another 65.32) to get my car fixed. I also spent half a tank of gas to get there (20 dollars). I also missed CLASS on Friday to go to and from my appointment (1.5 hours of missed classes/work). I had a LOT of emotional strain during this. I was ping ponged across the state and told very scary stuff. I am absolutely appalled by this and I want to make sure my voice is heard. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613219September 7, 2024
SERVICE BRAKES
the incident has occurred three times since i have had the vehicle, two were at low speed and one was at moderate speed, the brakes initially start to work but in the final stage of braking the brake pedal gets very hard and the brakes seem not to be working for about 1-2 seconds, my natural reaction has been to hit the pedal several times and finally it ends up working. i took the vehicle to the toyota service center and they told me that the brake pads are perfect, when evidently it is not a failure of the break pads, i am not a mechanic but it is evident that the breaks pads are not the problem. Luckyly I didn't have cars in front, 2 stops sign and 1 was a yield sign. Not lights or alerts in the car dashboard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611082August 27, 2024
VISIBILITY:WINDSHIELD
The contact owns a 2024 Toyota Corolla Cross. The contact stated while driving at approximately 55 MPH, the front windshield suddenly fractured on the passenger’s side without impact. The contact had not taken the vehicle to the dealer. The manufacturer was made aware of the failure and referred the contact to the Insurance provider for assistance. The failure mileage was 2,688.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611017August 26, 2024
SERVICE BRAKES
The vehicle, Toyota Corolla Cross seems to have an issue with stopping from a reasonable distance. Unlike other Toyota models, I find it difficult to stop the car in the stop signs and traffic lights with reasonable brake pressures.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604746July 26, 2024
POWER TRAIN, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The car engine shuts off while in the drive position randomly while at a stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602470July 15, 2024
SERVICE BRAKES, VEHICLE SPEED CONTROL
I slowed down to turn into my daughter's driveway and park in front of their boat (maybe 5 mph if that). Suddenly, the vehicle accelerated at a high rate of speed on its own. I hit the brakes with no response. I had to veer to the left of the driveway onto the grass to avoid hitting the boat and garage. The car continued to accelerate (approximately 60-70+ mph) as I tried pumping the break pedal several times with no response (went to floor board with no resistance). I had to maneuver a narrow area at a high rate of speed to avoid hitting the house to my right and trees to my left. As I came down the hill, I approached a large embankment of a knocked over tree, dirt and brush pile. I knew I had to do something or it would be a serious impact. I quickly swerved to my right. I didn't know there was a ditch to the right of this embankment, but thankfully it brought my vehicle to a stop as my front left tire became flat and stuck in the dirt This was very shocking and traumatizing. We verified there was nothing on the floor that would have caused the gas to be accelerated. My car is currently on 3 wheels where it stopped (1 wheel suspended in the air). I received medical care at the ER for back pain. A CT scan showed I had a T12 Vertebrae compression fracture. I was prescribed a back brace, pain medication and an anti-inflammatory. I have also been alternating with a heat pad and ice pack, plus using a cane to help me get around. I will be contacting Toyota as well for an investigation into the problem, but I am scared to drive this vehicle again if if they do check it over. A police report was started on 14 Jul with the Lafayette County Sheriff's Department, Oxford, MS, but it hasn't been completed. The report number is 24-003363. It wouldn't let me proceed selecting a report was filed and no report attached, so I chose no and provided report number.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11602453July 15, 2024
POWER TRAIN
AWD Transmission slips when trying to "shift" and sometimes feels like it loses power while gas is applied. Already brought to dealer for service, and they confirmed it will need a new CVT transmission. This is only after 6 months of ownership. There was no indication on the dashboard lights that the transmission was about to fail, nor was this brought up during regular service intervals. This [XXX] we were travelling up on [XXX] past Baker and the car lost forward momentum, even though I was pressing fully on the gas pedal. We had to coast to the side of the road while the trucks were whizzing by, and had to be towed to the closest Toyota dealership in Las Vegas. At first, there were no warning lights, but after turning the engine off and then on, warnings about the AWD system, Check Engine lights, and a "Drive-Start failure" message started showing. Engine itself had no issues, but it felt like the car was stuck on a high gear (or its CVT equivalent), and refused to move forward and actually rolled back as we were on an incline. Eventually it would move forward and then it seemed like it was no stuck on 1st/launch gear, which it kept up until we got dropped off by the tow truck to Autonation Toyota in Las Vegas, and the car handed off to them. Last update was that Toyota confirmed it was a transmission issue and the CVT will be replaced by them. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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