Toyota Corolla Cross Complaints

330 consumer complaints on file.

#11595910June 22, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
The phone charger stopped working. During driving, the dashboard lights up and then break failed and steering became out of control. As a result, car crushed to another car and went to different lane and hit another car. All airbags deployed. Car is total loss. Police was at the scene. All drivers have minor injuries. Reported the issue to the insurance.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11595898June 22, 2024
EXTERIOR LIGHTING
REAR TRUNK AREA LIGHT NOT BRIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595312June 19, 2024
LANE DEPARTURE: ASSIST, LANE DEPARTURE: WARNING, UNKNOWN OR OTHER
We recently leased a 2024 Toyota Corolla Cross. While driving home on I4, there is a section of the road that has (longitudinal) grooves in the road surface between exits 118 and 129. The vehicle starts to bounce 'back and forth' in the lane, as if it wants to change lanes, but it stays in the lane, continually moving from side to side. No indication in the steering wheel that anything is wrong. We brought it to a Toyota dealer, and they said 'some cars have that problem on grooved surfaces, but nothing is wrong with the vehicle'. Thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595093June 18, 2024
ENGINE, POWER TRAIN, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Transmission failed at 7,000 miles and had to be replaced. Car in repair facility 3/25-5/8/24. 5/18 - Engine slipped out of gear on hill/driveway, wouldn’t engage, unresponsive 5/20 - engine hesitation when taking off 5/21 - engine bogging down on acceleration 5/21 - engine unresponsive when accelerator pressed 5/21 15:40 - rolled over gentle bump at 40mph, screen went black and computer reset 5/21 16:03 - engine didn’t respond when accelerator pressed to floor 5/21 16:51 - car bogged down - issues climbing hill on driveway 5/22 12:48 - car engine jerked while coasting 5/23 20:15 - Start/Stop Unavailable - Battery Charging warning light for Stop Start system 5/23 20:19 - Start/Stop system battery charging message again 5/24 10:18 - engine jerked, car shuddered before engaging 5/25 10:26 - 31mph, engine jerked, car shuddered, lost power on slight incline 5/25 17:58 - proximity alarm alerted on rear passenger’s side - no obstruction present 5/25 18:01 - horn stopped working after depressed for three seconds 5/25 18:03 - car slipped out of gear on slight incline 5/26 - car alerted “For Start/Stop System, press brake harder” Car shuddered, acted as if it was going to stall, then restarted itself even though brake was not depressed fully and car had started rolling forward 5/29 10:18 - “Smart Key Malfunction” error message and car would not start 5/31 21:48 - Auto Start/Stop System Unavailable - Battery Charging warning light 6/01 20:18 - Engine slipped while accelerator pressed, lost power at 39 mph 6/01 20:20 - Engine kept slipping, resulting in pulsing motion of car each mph increase starting at 20 mph and ending at 40 mph 6/02 10:38 - 1:17 video clip taken of proximity alarm misfiring again 6/02 12:27 - pulling onto Central Pike, uphill, car lost power and began shuddering when accelerator pressed 6/2-6/18 - available on request 6/18 - car didn’t respond past 19 mph with accelerator fully pressed - repair shop foreman, customer service manager in car to witness
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593376June 10, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: DYNAMIC BRAKE SUPPORT/BRAKE ASSIST
The contact owns a 2024 Toyota Corolla Cross Hybrid. The contact stated that while driving at an undisclosed speed, the electronic braking system malfunctioned, and a message to contact the dealer was displayed. While at an intersection, the Pre-Collision System engaged, and the brakes seized with an oncoming vehicle approaching. While entering the parking lot, the brake pedal was depressed, but the vehicle failed to respond. The brake pedal was depressed to the floorboard. The vehicle was towed to the local dealer but was not diagnosed or repaired. The vehicle was taken to another local dealer, Town & Country Toyota (9101 South Blvd., Charlotte, NC 28273) but the vehicle was not diagnosed or repaired. The manufacturer was contacted about a possible buy-back. The failure mileage was approximately 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593330June 9, 2024
ENGINE, SERVICE BRAKES, VISIBILITY/WIPER
Car would not restart after auto stop/start engaged and wipers on. I had to put car in park, turn off the engine then restart. Third time this has happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592721June 5, 2024
EXTERIOR LIGHTING
Night driving in this vehicle is impaired because of the dark spots and shaded areas coming from the headlights. It creates a distraction for the driver and is safety concern. I find it very difficult to drive at night. I have contacted Toyota directly and had vehicle inspected. Their response is that it is part of the design and is not repairable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592547June 5, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Car just shuts off while driving or at stop lights or stop signs. Car won’t start , takes 10-20 minutes to cut back on after putting car in park or stopping at stop sign or light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590490May 23, 2024
ENGINE, POWER TRAIN, STEERING
When driving in the rain and my start/stop function is turned on, my car will turn off and make a loud beep with a message stating “engine stopped steering power low”. The check engine light and the power steering light pop up on the dashboard and I have to restart the car. This happens in the middle of traffic and is scary to think that it can happen any time while I’m driving. My car has less than 15,000 miles on it. This has happened numerous times, but more and more frequently lately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590371May 23, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While driving down long hills, car jumps out of adaptive cruise control. Car just goes into coasting mode and never picks up again. Speed drops and car doesn't return to cruise. If you step on accelerator cruise doses return. This occurred many times descending Blue Mountain on route 309. Could be a problem if cars trail to close behind. Car also jumps out of cruise control when going over rough bumps.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589557May 19, 2024
ELECTRICAL SYSTEM, ENGINE
My 2023 Corolla cross XLE, at least 5 times since ownership, has experienced a complete engine shut off at stop lights when driving in the rain with windshield wipers on. A message appears on the driver display saying that the engine shut off and the brake needs to be pressed hard and start button must be pushed to start the engine again. It seems to only occur in association with the engine stop/start capability that is engaged when the vehicle comes to a complete stop and the break pedal is pushed extra to engage the engine. This may sound like the normal start/stop function to save fuel, but it is not. Normally, the capability turns the engine back on upon release of the brake pedal. This issue is very different, in that the engine shut down is not normal, and requires in real time traffic, returning the vehicle to park and starting it up again before putting the gear in drive again. This is very dangerous in traffic and needs a recall fix as soon as possible.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588566May 13, 2024
STRUCTURE
The contact owns a 2022 Toyota Corolla Cross. The contact stated that while driving at an undisclosed speed, rainwater was entering the cabin of the vehicle. The contact stated that rainwater was dripping down into the lap of the contact. The vehicle was taken to the dealer. The contact stated that the vehicle was scheduled for a water test. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and a case was filed. In addition, the contact was advised to report the failure to the NHTSA Hotline. The failure mileage was approximately 31,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588356May 12, 2024
EXTERIOR LIGHTING
After dark, the vehicle was started and the dashboard touchscreen that displays backup camera and other information was moderately bright. The display setting was set to 'Automatic', expecting the screen to dim when ambient light is low. On shifting into forward gear, the screen actually brightens. In the dark. With the inside light too bright, it is difficult to see objects outside of the vehicle. I scraped a mailbox, which I couldn't see as I pulled to the side of the road to turn the display off. Vehicle cosmetic damage, no police report. Cost of repairs at this time is unknown - scratched paint & creased metal along passenger front fender, 2 doors and rear panel. I do not know if this issue has been reproduced; this occurred on a rental with less than 3500 miles on the odometer. It has been reported to the insurance company and will be reported to the rental agency during business hours. There would be no warning as the condition is obvious as one pulls out of a lighted area, which is what happened.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11588094May 10, 2024
ENGINE
The contact owns a 2023 Toyota Corolla Cross. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The contact stated that several unknown warning lights were illuminated. The failure became persistent. The vehicle was taken to the dealer; however, the failure had not been diagnosed. The contact stated that the vehicle had been taken to the dealer twice due to the failure. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588086May 10, 2024
POWER TRAIN
My brand new car will shut off when coming to a complete stop to save energy as designed. However, when I step on the gas to go, the car shuts completely off, forcing me to put my car in park and restart the engine. It will make a strange noise and all the dash lights will go on. I brought my car in and was told the problem was fixed. It was not. This is the 2nd time I have brought my car back for shutting off. It is very frighting for your car not to move when you are pressing on the gas pedal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587759May 8, 2024
EXTERIOR LIGHTING
There is an issue with the head lights. There are shadows in the lenses or covers that create a distraction while you are driving. I was told that Toyota did it not to have lights go into on coming cars but they make it hard for the driver to see also because it makes it look like something is in the road. I feel that they should change this cause it's a not to good of a design and it could cause a accident. Thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586904May 3, 2024
ELECTRICAL SYSTEM, VISIBILITY/WIPER
I have run into issues with the auto start/stop or brake hold being on while the windshield wipers are on. I get a "steering fluid low" message that comes up on the dashboard and the car becomes inoperable. I have to turn the car off and turn it back on in order to drive it again. This has been going on since I purchased the car in March 2023. I have not gone to a dealer around this issue as I've heard from other Toyota Corolla Cross owners have run into the same issue and that there is no remedy for the issue. There is no warning that this will happen, it happens unexpectedly and typically I'm sitting at stop signs or red lights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584727April 23, 2024
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2024 Toyota Corolla Cross Hybrid. The contact stated while driving 59 MPH in significantly hot weather condition, the contact heard an abnormal explosion. The contact stated that she pulled to the side of the road and noticed that the sunroof had exploded. The shade guard was closed at the time of the failure. The contact had not sustained any injuries. The contact stated the vehicle was taken to the dealer where the sunroof was replaced. The vehicle was repaired. The manufacturer was notified of the failure and covered the repair. The failure mileage was 400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584232April 20, 2024
ENGINE, AIR BAGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When I was driving, I stopped at a light, and the engine turned off. Lights, alarms went on and my car would not start. The dashboard read that there was engine failure. The car didn’t respond to pressing the brake, or shifting gears. I had to turn the car off and restart it for it to start working again. Thankfully, I was not on a hill where the car would’ve started rolling forwards or backwards. This had previously happened at another stop light. When we brought the vehicle in for a recall related to the steering column, they mentioned our car is not affected. But there seems to be an issue, and I’m concerned that it will endanger me and my passengers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583841April 18, 2024
UNKNOWN OR OTHER
I have a 2022 Corolla Cross XLE. There have been multiple occurrences where I will be stopped waiting to cross traffic. As I go to accelerate forward quickly, the vehicle begins to move and then the vehicle stops like it has lost power but the vehicle is still turned on without any warning lights or anything. You attempt to floor the gas pedal to get the vehicle to move to avoid being hit by oncoming traffic and there is no response for about 5 or so seconds until finally the engine kicks back on. I have been almost hit multiple times from this happening. Toyota claims they can't get the issue to replicate and therefore there isn't anything they can do. There are multiple forums of people having this same issue. This is a potential fatal issue and something needs to be done to get these vehicles off the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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