Tesla Model Y Complaints

3,785 consumer complaints on file.

#11450085February 3, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Sudden, unexpected breaking multiple times while using autopilot cruise control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450078February 2, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Sudden braking while passing semi-trucks on a 2-lane highway while using Autopilot and Traffic-Aware Cruise Control. I made a video: https://www.youtube.com/watch?v=LW-nrsR1Bg0
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450063February 2, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The Tesla adaptive cruise control has been malfunctioning for the past 12,000+ miles (since new). Yes, it is available for inspection upon request. When the cruise is set, there are a significant number of phantom breaking events, making it a real hazard for anyone following our vehicle. The breaking can happen as often as 3 times every minute, and can decelerate 10-15 mph within seconds before I am able to react and override the cruise. The vehicle has been inspected 2 times by the manufacturer and has been found to have no hardware failure. There is no warning prior to the phantom breaking. However, periodically there are warnings during the phantom breaking events in the form of alarms sounding.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450042February 2, 2022
UNKNOWN OR OTHER
I was traveling in -5 degree (Fahrenheit) weather and the cabin heater stopped working (a notice appeared on the screen explaining that it was malfunctioning). Windshield began to fog up, so turned on fan and outside air in order to remove the fog. Ended up driving 8 hours in -5 degree weather with outside air coming in the car. Seat heaters and steering wheel heater continued to work. My passengers and I had to wear coats, boots, gloves, and a hat and still got numb hands and feet. I felt this was a dangerous situation, unable to keep warm while driving or when pulled over. Manufacturer looked at the issue and said the refrigerant was slightly low and replenished it. I don't feel confident that this was an actual fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450039February 2, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
This car has had numerous phantom braking incidents. It is unusable on 2 lane roads. It breaks suddenly for trucks in the opposite lane. It can also begin to brake for cars in the opposing lane. The only remedy is to press on the accelerator to turn off the Autopilot. It also slows down periodically for shadows (for example when going thru an underpass). It was reported to Tesla service and evidently nothing can be done since it seems to be a software issue. I am unsure of that since this car no longer has the radar that previous versions of this car did have.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450035February 2, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Phantom braking concern with new Tesla model Y. While driving on two lane highway at night between Las Vegas and Phoenix both directions on separate days phantom blacking makes the adaptive cruise control unusable. Almost every time a vehicle is spotted approaching at a distance the car will suddenly hard brake. My concern is being rear ended by someone if they are close behind. This is not with FSD just adaptive cruise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450030February 2, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Phantom Braking is real and out of control… I have owned this car only 6 weeks and the cruise control is DANGEROUS. The car has slammed on the brakes numerous times for NO reason ! Last week, driving down interstate, TACC on. Nothing near me. Relaxed, happy, enjoying the car…….WHAM! it slammed on the brakes so hard my wife and I were pushed into our seat belts, my hands came off the steering wheel and our heads were thrown forward. Almost instantly the brakes released, the car surges forward and our heads are flung back. A nerve was pinched in my neck during that whiplash and now my right shoulder muscle has been tensed up for days. Guess what? It happened again today. This system needs to be fixed, auto braking disabled, or pulled off the market. How can ANYBODY think this is OK?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450022February 2, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
-Tesla autopilot phantom emergency braking, multiple times makes using the autopilot useless, can't even set it to just cruise control. Yes. -Hard, unexpected, emergency braking at highway speeds from 75mph to immediate 35mph. Dangerous to passengers and other motorists due to the sudden, unexpected high deceleration speed. -Yes. Reported the problem to Tesla service center Spokane on 11/15/2021. They performed a remote investigation and told me I had used the car in a manner/location that was outside the current limitations of the software. No further action until the software system is updated sometime in the future and remotely closed the service appointment without any further input from me. - No. Phantom braking started the day I picked it up 9/24/2021 and continues to this day.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450020February 2, 2022
STEERING, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The Tesla Model Y and I believe the Model 3 have a problem with phantom breaking. The problem occurs when we set the auto to cruise control on a two-lane highway. When we meet a large object (semi, garbage truck, propane truck) the car breaks and swerves to the right. This can create a very dangerous situation. The first couple of times this happened we almost lost control of the car. There is no warning before this happens. This problem can be easily replicated on cars without radar. It took us some time to determine what was causing the problem. We picked up our new Tesla Model last week and were not made aware of what would happen if we used cruise control on a two-lane road. We have since discovered that this is a known problem in the Tesla community and has been known for some time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450019February 2, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: WARNING
The vehicle driver assist system frequently has phantom braking in situations it should not be, especially when there are vehicles behind putting us at risk for a collision due to unexpected braking behavior of the car. This happens especially in setting of 2 lane roads with oncoming traffic, and guaranteed with a truck in the vicinity. On major highways it is less so, but does still happen occasionally. On local roads even if straight and no obstruction the automatic braking without notice occurs when least expecting. Also the lane departure system disables automatically for the remainder of a drive if you veer off a lane even once and didn't take the corrective action the vehicle thinks should have happened. That's not how a safety feature should work... It should remain on regardless. As much as I do enjoy this car, these quality issues definitely make you second guess and keep a closer eye on how you drive to avoid accidents if the system decides to not work as advertised
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450018February 2, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I’m experiencing “Phantom Braking” in my Tesla Model Y. I live in a rural area where 2 lane roads (1 lane each direction) are the only roads around. Larger pick up trucks, pickups with trailers, busses, semi trucks, dump trucks, sprinter vans, and other vehicles of that size in the opposite lane trigger my vehicle, when in cruise control, to slam on its brakes. This happens when it’s sunny, cloudy, any type of weather condition. Occasionally, when in cruise control, I notice the car makes slight braking attempts, even when there is no traffic in the other lane. It’s as if it’s sensing a ghost it doesn’t want to hit… This has happened ever since we purchased the vehicle. I do not use auto pilot because I do not see the point where I live. This issue happens when using the adaptive cruise control. I have not noticed it when using auto pilot as, mention before, I rarely use that feature. I recently say articles where many other Tesla owners were having this problem so I thought I would add to the awareness of this issue. My wife does not use cruise control nor auto pilot for fear the car will slam on it’s brakes and someone might rear end us. Speed limits range from 35-55mph in my area.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450012February 2, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I have experienced several instances of the phantom braking in my Tesla model Y. it primarily happens when I’m on a two-lane road and there is a large truck approaching on the opposite lane. However it will also phantom brake on a highway where there are two lanes going in one direction separated by a median with two lanes going the opposite direction. It seems to happen when it’s coming up on a slight hill, where you cannot see over the hill. The car will slam on the brakes in the middle of the freeway, which when going at speeds of 65 to 75 miles an hour when traveling with other vehicles going the same speed, it can be especially dangerous in Texas where the giant pick up trucks like to tailgate electric vehicles. In one instance the pick up truck behind me thought I was brake checking him and jamming on my brakes to be a jerk; he then “coal rolled” me, putting out a giant cloud of black smoke. This situation has made it so I am afraid to use traffic aware cruise control, which I need to be able to use on road trips. It is especially bad in the two-lane winding roads around Amarillo, Texas, but I’ve also had it do this on a much larger road that goes through Chandler, New Mexico to Colorado. I absolutely love my Tesla, but the phantom braking is concerning, and the response I’ve gotten from Tesla service is that the car adapts and will eventually learn where not to do it. I don’t know if that’s true or not, but it doesn’t seem to be getting better, and it does it at the same locations on the road. I need cruise control to be working. Another suggestion might be to have the ability to turn off traffic aware cruise control. I paid for full self driving but have not had the courage to apply to use it because of phantom braking. I would also like to see federal laws passed to address coal rolling of electric vehicles. It is extremely dangerous and it’s happening a lot in Texas.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450011February 2, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On 2 occasions within the last month my Tesla Y experienced a radical but brief stopping response. This happened on a freeway while passing a large truck in an adjacent lane. The car suddenly slowed down and then immediately speeded back up. This happened a second time on a freeway but I am unsure of the specific circumstances. I got delivery of the car in Oct 2021 and both of these incidents happened in Jan 2022. It has only happened those 2 times. Thank You [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450002February 2, 2022
SERVICE BRAKES, VISIBILITY/WIPER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
My Tesla has been braking for no reason. This weekend we took a road trip to Sun Valley. Once in a while when cresting a hill my car would go into hard braking. It would also do this when a semi or larger vehicle was coming in the opposite direction on a two lane road. The lane departure system would also become disabled for no apparent reason. The wipers are the worst. They have no concept of automatic, there will be no rain and they will start wiping on high. And sometimes when there is rain they won't even wipe, I have to operate them manually. This is very distracting and makes hard to focus on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449991February 2, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Was driving using Autopilot eastbound on WA State Highway 970 about 10 am on January 15, 2022. The road is a 2 line state highway. We were driving about 55 mph. A semi trailer truck rig approached in the opposite lane headed west. Just before the truck passed by us, without warning, our car began to brake hard. The truck and our car were both well within our respective lanes. It had been wet and there was spray from the truck. I immediately disengaged Autopilot. Fortunately, there was no traffic behind me, so the sudden hard braking did not affect anyone else. I have not taken the vehicle in for any inspection as it was delivered less than a month earlier. Since this appears to be a software issue, I have not had the problem reproduced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449982February 2, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My Tesla Model Y seems to be suffering from what is called "phantom braking". My vehicle was produced shortly after the radar was removed and Tesla went to a camera only system. My car has the lasted updates installed. It is not a Full Self Driving vehicle. Since I purchased the vehicle it has had a problem during low light or sunny conditions with suddenly braking when using the cruise control. The situation has been reported to Tesla multiple times and "bug reports" were recorded and reported to the service center. During one morning drive of about 35 minutes I reported 8 occurrences. Sometimes the vehicle will sound the emergency avoidance braking. The car will suddenly slow from 60 to 30 mph. On multiple occasions the vehicle behind me had to take evasive action to avoid rear ending me. During one of my service visits the vehicle was taken on an extended over night test drive and the technician confirmed the problem. During the other visit the service center did not even take the vehicle for a drive. in both cases Tesla said the hardware was functioning normally and this was a "normal" operating condition for the vehicle. The car does better if I am following another vehicle because it seems to be able to maintain it's depth perception better if it has that reference point. I did report to the service center that the car seems to follow closer at night, even at the max following distance setting. The vehicle also struggles with the automatic high beam headlights which the computer turns on automatically if cruise control is activated. Very often the car is slow to turn the high beams off but in other cases it will turn the high beams off and then turn them back on as another car approaches. I am flashed by other drivers on a daily basis because of this. Tesla does not seem concerned with resolving these known issues. I hope NHTSA involvement can get their attention for these safety related items.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449980February 2, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Model Y exhibits "phantom braking" when adaptive cruise control is engaged. This happens every time a large truck is passing in the opposite lane on a two lane road. If another driver is behind our vehicle, they may not be able to stop to avoid a crash. Corrective action is to turn off adaptive cruise control or step on accelerator to override the braking. In addition, the car will also perform "phantom braking" when there is no discernible issue, with no traffic in front of our vehicle or sometimes on a left turn when there is a guard rail on the right.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449977February 2, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On a recent trip to Minnesota when adaptive cruise control was engaged there were several ( >10) episodes when the car would suddenly decelerate for no apparent reason. On a two lane highway it might occur if a large vehicle such as a truck was oncoming in the opposite lane. On the interstate, the common scenario was traveling in the right lane going up a slight upgrade with a car passing in the left lane. Often the sudden speed reduction was 25 mph or more. On occasion even on a flat section the car might suddenly brake for no apparent reason. On one occasion this happened in the afternoon going west with the sun glinting off some shiny asphalt crack filling. No accident occurred, but if a car were following closely, sudden braking could cause a crash. Because of this erratic behavior I don't use adaptive cruise control except for short distances. This is a known Tesla problem, but it seems the company is more interested in enhancing games to be played while charging rather than attend to a major flaw.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449971February 2, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
When on Traffic-aware cruise control, the vehicle suddenly brakes without warning, instantly reducing its highway speed by 7 to 12 mph. It occurs on the interstate, often while passing large vehicles, and on two-lane roads, usually when meeting large vehicles. Recently, as I was moving in front of a vehicle I had just passed, my car slammed on the brakes, causing the other vehicle to brake sharply to avoid hitting me. We have had the vehicle serviced by Tesla twice with no improvement. The service rep indicated it is a known problem that they have not yet been able to solve (unlike the manufacturers of my prior six vehicles with adaptive cruise control). This is a life-endangering fault and needs to be fixed. It is as dangerous as the rolling-stop issue that prompted a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449967February 2, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
A well known phenomenon of "phantom breaking" occurs frequently and without warning with the Traffic aware cruise control engaged. This occurs not only on 2 lane highways, but even on undivided and divided highways. On the 17 mile commute to work everyday, this will occur 5-10 times, which results in rapid, unanticipated deceleration. At the time of these deceleration events, there is no visual cause to the driver that would have resulted. Often it appears to be activated by oncoming traffic lights, lights on the side of the road at businesses, when cresting the road, and when the road naturally has a bend or swerve in the traffic pattern. These rapid deceleration events place the occupants at risk of rear end collisions and also are uncomfortable as you must immediately place your foot on the acceleration pedal, which results in a jerking movement to the occupants. Telsa needs to either employ a "dumb" cruise control or greatly improved their TACC system before continued use of their system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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