Tesla Model Y Complaints

3,785 consumer complaints on file.

#11450221February 3, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
(1) My car dangerously and aggressively applies the brake dropping the speed of the car between 3 to 30 mph within a second or two (phantom breaking) EVERY SINGLE TIME I drive the car in adaptive cruise control or auto steer. This happens on 2 lane roads, on divided highway, driving on straight and curvy roads, when there are shadows, frequently when a truck or car is coming toward me, and even on overcast days when driving on a freeway when there are no shadows and no traffic in either direction. The car seems to be sensing an object that is going to cause a collision and applies the brake even when no object, threat, or shadow is anywhere in view in any direction. I frequently have to immediately step on the accelerator to keep from getting rear-ended in what could be a severe or fatal accident. (2) On a 225 mile drive to the Tesla Service Center to correct the phantom braking problem, my car inappropriately applied the brake 40 times, including aggressively dropping the car's speed from 63 mph to 35 mph in a second or two. (3) My car dangerously and aggressively applies the brake whenever a car is turning in front of me that is sufficiently far enough away that there is no absolutely no threat whatsoever of a collision. I then have to quickly step on the accelerator to keep from being rear-ended. (4) I have taken the car into the Tesla Service Center twice to correct this problem. I even gave them a list of dozens of times/dates I experienced phantom braking and the # of mph the car slowed (I recorded this on paper and as "bug reports" on the car's computer). On one visit the technician spent 12 hours reviewing my bug reports and the car’s operation. In both of my Service Center visits the bug reports were sent to a Tesla engineer for review. After both visits to the Service Center I was told the technician and the engineer could find nothing wrong with the car and “it was working as designed.” (5) In conclusion, my Model Y has a SEVERE safety defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450197February 3, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns 2021 Tesla Model Y. The contact stated that while driving approximately 55 MPH with the vehicle on auto pilot, a large commercial truck in the opposite lane passed the vehicle, which then applied the brakes and slowed from 55 to 35 MPH. The contact stated that this should not have happened and was an instance of "phantom braking". The contact reported that once the commercial truck passed the vehicle went back up to speed within seconds. The contact stated that he did not notice if a warning light was illuminated, but the contact stated that he heard the vehicle sound an audible beep. The contact did not take the vehicle to a local dealer to be diagnosed. The vehicle was not repaired. The manufacturer was not informed of the failure; however, the contact went to the dealer to report the failure. The failure mileage was approximately 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450194February 3, 2022
VEHICLE SPEED CONTROL, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS
Unexpectedly slamming on my brakes in response to imagined hazards, such as oncoming traffic on two-lane roads. This happens often and I have to shut off this feature to avoid a spin out on icy roads. Very hazardous. overly sensitive to trucks in the opposite lane. Car lurched from 50 mph to a near-stop in response to a large truck. Is this phantom braking?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450193February 3, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While using cruise control, aka “Autopilot,” the brakes automatically engage, even with no reason to. It’s happened so many times at high speed, and while passing, that I am now scared to use “autopilot.” While using autopilot, I have to be ready to mash the accelerator peddle at any moment, due to unwanted breaking and it feels very dangerous. It can also be traumatic for passengers when the vehicle suddenly brakes hard at high speed. I’m worried it could also cause an accident if someone were right behind me and also traveling at a high rate of speed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450192February 3, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Driving a 4 lane road with not other vehicles in site the car suddenly braked to the point of locking up the seat belts and throwing items around the cabin. I reported this to the manufacturer and they were able to review logs and confirm that the car mistakenly saw something and applied the brakes. I would have been hot from behind if a car was following. I was told not to use this feature on certain roads. But I asked how to disable it I was told there is no way. This needs to be addressed before there is an accident. I was not using full self driving. I only had cruise control on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450189February 3, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When driving on divided interstate highways using adaptive cruise control the car would suddenly without warning brake heavily. This is happening up to five times a day on long trips. Weather was clear, no other cars in front and no obstacles on the road. The only recourse was to slam the accelerator to the floor and hope no one was tailgating. This has also been happening on two lane roads when a truck or other large vehicle approaches. This was so dangerous we can no longer use the feature on two lane highways.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450183February 3, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I just want to add my name to list to complain about phantom braking. You can't trust the adaptive cruise control to maintain correct speed as it will at random times brake hard when there is nothing in front of you. Maybe 20% of the times I use it.Sometimes it looks like a shadow on the road will cause it, maybe at night and when the weather is bad. It brakes hard too and you have to be ready to compensate. I think it is from using just cameras and no radar in my newer model
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450182February 3, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving on freeway car drastically brakes for no apparent reason, almost getting rear ended by car behind me. This happens while cruise control is on, several times! Very dangerous
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450171February 3, 2022
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
On numerous occasions while using cruise control the the Model Y brakes would be suddenly applied in the following situations. While in the inside lane of a curve in the road when several approached from the other direction the brakes would be suddenly applied when the front of the Model Y was pointing at one of the middle vehicles in the line of approaching vehicles. This sudden braking does not happing when traveling down straight sections of roadway or when traveling in the outside lane of a curve.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450156February 3, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I have consistently experienced “phantom braking” when using cruise control. (I do not use full driver assist). I drive frequently on two lane highways and the braking occurs seemingly randomly, sometimes even when no other vehicles are close enough for concern, but usually when a large truck is approaching on the opposite side. I don’t recall having the problem while driving on divided highways. Each time this has occurred I am startled by the warning beep and am in fear of a rear-end collision, so I have stopped using cruise control except on multi-lane, divided highways. I read about “phantom braking” in the Washington Post and was surprised that there were not more similar complaints.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450153February 3, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Vehicle will randomly reduce speed when using the adaptive cruise control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450146February 3, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving north on I-5 in southern Washington on a sunny Sunday morning with low traffic in October 2020. I had only had the car for a few days and was using the autopilot and cruise control for the first time. As I approached an overpass that was casting a shadow across the highway, the car suddenly braked hard. Fortunately there were no vehicles immediately behind me. If there had been, I likely would have been rear-ended. About 15 minutes later, while driving in the middle of the three northbound lanes, a motorcycle passed me on the left and then cut across my lane to get to an exit. Again, the car braked suddenly. When I next stopped to charge the vehicle, I went online and read on various Tesla user chatrooms that this was a widely experienced problem. I immediately stopped using the autopilot and cruise control. I have not used them at all in the past 15 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450143February 3, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Experienced "Phantom Braking" several times when cruise control is activated on a highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450142February 3, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Chronic problems with phantom breaking. We’re deathly afraid of getting rear-ended on the interstate. It’s a scary situation - we’re terrified.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450129February 3, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Traveling at 70mph on a highway with no cars in front using Autopilot with steering assist. The car suddenly braked hard and came to almost 35mph before quickly regaining speed. Had a car behind me that could have rear ended me on the highway. This was one of many times has happened but this was the most severe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450123February 3, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving 75mph on a divided highway. I was in the left lane passing a slower vehicle in the right lane. There was nothing in front of me. A pickup truck was a couple of car lengths behind me passing the vehicle on the right too. As we were passing the vehicle attempted to stop for absolutely no reason whatsoever. My Tesla Model Y essentially slammed on the brakes going 75mph with a vehicle behind me. There was zero reason to do this and was dangerous as I could have been rear ended.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450118February 3, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
phantom breaking issues on 2 lane roads.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450103February 3, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving on the highway using Autopilot, and the brakes engaged very suddenly without any warning signal nor was there anything in front of my car. (Aka “phantom braking” event).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450102February 3, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When on auto pilot or even simple cruise control the car often forcibly brakes for no apparent reason. It will sometimes brake when another vehicle is in the other lane or for no reason at all. I have asked the service center about the issue and they claim they have never heard of the problem. This is a very dangerous problem as it could cause a vehicle behind me to rear end me and cause damage or injury. It is terrifying when it happens.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450096February 3, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On multiple occasions when auto pilot engaged, car will suddenly brake with extreme force. I have not been rear ended because of it, but it could very well happen. On Jan 30, as an example, travelling on divided 4 lane highway, no one in front of back, autopilot engaged, for no reason, it tried to come to a sudden complete stop while going 70mph. There was nothing in the road whatsoever. MULTIPLE other instances of this. On 2 lane roads, this happens even more frequently, I would estimate once every mile, though not always as severe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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