Tesla Model Y Complaints

3,785 consumer complaints on file.

#11449961February 2, 2022
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Saw this article today in the Washington Post: https://www.washingtonpost.com/technology/2022/02/02/tesla-phantom-braking/ We have a 2021 Tesla Y. It does not have the Lidar technology. We have experienced this phantom braking when driving west and east across I-94 through MN and North Dakota and Montana. Sometimes it seems like it happens when we cross over a small bridge on the interstate and sometimes it happens randomly. We can't figure out what set it off. Anyway, I told my husband we should never use the auto pilot as that is when it occurs. So, we have quit using it. It is super scary when it happens!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449933February 2, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, SERVICE BRAKES, VISIBILITY/WIPER
While on auto pilot, phantom braking at high speeds on highway with no cars nearby. No warning on the monitor when this happens. Long wait at the service center for appointment but this issue has been communicated to Tesla. Car resumes the cruise speed almost immediately after phantom braking. Also communicated to Tesla is that the wipers do not always automatically come on with moisture on windshield when set in auto mode.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449926February 2, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I have experienced 3-4 occurrences of "phantom braking" while driving on the freeway with the autopilot system engaged on my Model Y. Each time, i have been traveling at 70mph+ when the automated system suddenly slammed on the brakes, causing me to decelerate by 20-40mph before I was able to override the systems by stepping on the accelerator and disconnecting the autopilot system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449917February 2, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
When using Autopilot, I experience multiple, repeatable phantom braking issues on a regular basis. While it is worse on two lane highways, I've also experienced the issues on separated freeways and interstates. The phantom braking varies from a minor throttle response to decrease speed to full emergency braking that drastically reduces the speed at a rapid pace resulting in unsafe driving conditions for occupants of my vehicle as well as those who might be following behind me. Situations that seem to trigger the phantom braking include cresting a hill with oncoming traffic, navigating a turn with oncoming traffic, a larger than average vehicle (commercial truck/tractor trailer) approaching in the opposite late, shadows cast by large trees or overpasses, and changes in pavement color - for example, transitioning from gray concrete to black asphalt.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449915February 2, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Since delivery the vehicle has experienced several "phantom braking" incidents in situations where no threat was evident, including some in which braking was initiated on clear, straight highways with no other traffic anywhere in sight. The events are aggressive and result in immediate profound loss of speed, making the threat of a collision an issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449910February 2, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I have a 2021 Tesla Model Y. Washing Post reported an increase in phantom breaking recently. It's not just recent. I took delivery of my car in May 2021 and quickly learned that when in cruise control this car will randomly apply the brakes - at times going from 70's to 30's very quickly. In a simple drive from Las Cruces, NM to Albuquerque, NM with no traffic on the freeway the system will throw on the bakes while in cruise control at least 6 times. And it's repeatable. You simply cannot use cruise control on the free with any traffic for concern of the system engaging and causing an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449908February 2, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Driving down the highway/interstate when autopilot is on and the brakes are automatically applied for no reason. This happens frequently, especially on two lane roads to the point where I am not able to use autopilot anymore of fear of the car behind me crashing into me when brakes are applied suddenly for no reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449899February 2, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I have experienced many episodes of sudden, unexpected and seemingly inappropriate strong braking. The most common circumstance is overtaking semi truck/ trailers that are slowly ascending the mountain slopes of Interstate 5 in southern Oregon. Often the trucks have their emergency flashers in use. IT self-brakes from 65 mph down to perhaps 30-35 mph and I "take over" by depressing the accelerator. It also happens frequently with oncoming traffic on 2 lane highways night or day and usually on a curve. The problem is frequent enough to avoid using cruise control on 2 lane roads and on I-5 mountain grades. It happens reliably on my way to town where an intersection has a flashing light and the approach is downhill into a right hand turn. It does not happen travelling the other direction and does not require any other traffic. For all of these, the sudden braking puts myself and others at significant risk for a rear-ender" collision. There are no lights, warnings, or ability to learn what triggered the inappropriate braking. I do not have the full self-driving option on this vehicle. A call to Tesla for service concludes with, " There are no faults with any of the hardware in the vehicle and these behaviors are a limitation of software in the system at this time". I did not take it to them to look at the car as it is 5 hours of driving plus the service time to do so.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449896February 2, 2022
UNKNOWN OR OTHER
The manufacturer updated the vehicle software in January 2022. This caused the rear camera to malfunction. The malfunction is that the view of the camera inside the vehicle pauses for periods. The driver is becomes unaware of the true distance between the vehicle and objects behind it. This is worsened as the driver is unaware of the issue. This is a safety issue for any object behind the vehicle when it moves in reverse - including People. It could also easily result in damage to the rear of the vehicle being driven.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449884February 2, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Multiple times on highway car “phantom breaks” when there are no obstacles/cars in front of me. I noticed that the car seems to regularly do this at certain places the highway. For example, on one stretch I’ve had it happen multiple times going under a specific bridge when I’m in cruise control. The car seems to think the speed limit has reduced, leading me to believe the car is reading the overpass speed liMit, not the highway, and adjusting. On another highway, after a steep decline there is an incline. At the end of the decline, the car slams on the breaks as if it thinks the incline in the road is an obstacle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449883February 2, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
This car is continually slamming on the brakes when in cruise or autopilot I have reported this to Tesla and tried to have them repair it but they say it’s normal. My 2019 didn’t hav3 this issue. One time I’d did this my wife started to chock on her gum when it slammed the brakes on so hard it dropped about 40mph in a few seconds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449882February 2, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While traveling east and west on I-8 between San Diego and Phoenix the 2022 Tesla Model Y would suddenly brake. We could not reliably reproduce when or how the vehicle braked. On some occasions, we were near other vehicles. On other occasions there were no other vehicles or obstacles on or near the car. Others at risk. On the highway the vehicle rapidly decelerated and if there would have been a car behind us, there would have been an accident. After the first two incidents, we kept our foot on the gas pedal to accelerate if we felt a rapid deceleration. Reproducing the problem. We rarely drive the car, and have not had the problem in city driving. We tried to reproduce the problem during that trip, but we're unsuccessful. We have not taken the vehicle to Tesla. Inspection. The vehicle is not been inspected by an insurance company or Tesla. Warnings. We did not see any warning lights or alerts concerning the problem. After the first two incidents, we paid attention to the screen to see if any warnings appeared to help us identify the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449880February 2, 2022
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The car brakes are applied when a truck traveling in opposite lane drives by when the cruise control is engaged. This has also occurred when there was discoloration on the road surface in my travel lane. Fortunately, no auto was following my vehicle or there would have been an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449878February 2, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The full self-driving mode in my tesla does not react correctly to speed limit changes in small towns. I will be driving with the FSD at 65 MPH when I get to a small town and the speed limit changes to 45 and then down to 25 for residential area the cars speed does not decrease quickly enough to be at the correct speed limit by the time the car reachs the speed limit sign. Based on the speed limit laws I was taught was the car you are driving and are slowing down you must be at that limit when you reach the speed limit sign or else you can be ticketed for speeding. The Tesla FSD is not in compliance with that specific rule of the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449874February 2, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Both the autopilot and regular cruise control system without autopilot engaged are unsafe. The vehicle will brake, often extremely hard, when there is no hazard present. This happens on two lane roads and highways (4 or more lanes). This has nearly caused multiple accidents to the point where I will not use the autopilot feature and use cruise control very sparingly. Most of the time this happens, there are large trucks (semis) present but it has happened when there are smaller vehicles present or no vehicles present at all. I believe that it is only a matter of time before this system causes a major accident hence I choose not to use it often if ever, and if I do use it I use it sparingly and disengage it when other vehicles are present on the road. I haven’t used autopilot since a short while after purchasing the car and again, I use the cruise control sparingly. The inability to use cruise control is a real issue as it not only increases driver fatigue, it drastically reduces the confidence in the other safety mechanisms of the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449873February 2, 2022
SERVICE BRAKES, STEERING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While on a 475 mile road trip, my vehicles emergency brake system was activated while using cruise control on more than one occasion with no visible hazard ahead of me. This caused my car to brake at speeds upward of 70 miles per hour on two lanes highways, leaving me to fear that any car behind me could easily rear end me and harm me or my children who were in the backseat. On another occasion during this same trip, the weather began to turn. Snow began to fall heavily leading to poor road conditions. My model y activated corrective steering twice at speeds of 10-20 miles/hr, both times attempting to swerve my car into the lane next to me occupied by a semi truck. These issues are unacceptable and need correcting as they pose a threat to passenger safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449851February 2, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
My 2021 Tesla Model Y has a huge problem with phantom braking. It even occurs when I am only using cruise control. Sudden stops and slow downs. I clearly has problems with large vehicles approaching in adjacent lanes. Not only does it scare the daylights out of my passengers, but it is a major safety issue is someone is following closely behind. The answer I get from Tesla Mobile service is to keep reporting it as a "bug". The answer I get from my Tesla Service center is "what to you expect...Tesla Vision is still in Beta mode". I am selecting a date below because your form requires it, but the problem has been occurring since I took delivery in July of 2021
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449799February 1, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
With AutoPilot engaged both during the day and at night, though more frequently at night, and driving on two lane highways, the car automatically brakes sometimes very hard causing your neck to snap forward, whenever it detects oncoming traffic. This is amplified at dusk and at night. There is no warning or time to override this. Making the vehicle dangerous to driver, occupants, or cars travelling behind the Tesla. Tesla claims that this is a known issue, but other brands with similar safety mechanisms do not have this "Phantom Braking' condition.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449732February 1, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The adaptive cruise control system is very dangerous due to constant "phantom braking" problems. With cruise control enabled, the car will randomly slow down, sometimes gradually and others times rapidly. Sometimes the deceleration happens when passing a large truck, or a car on the other side of the road. Sometimes it is in response to shadows on the road. Sometimes there is no discernable reason. Instances of rapid and unexpected deceleration make it likely we will be hit by another car or otherwise cause an accident. This problem is prevalent throughout all Model Y cars and detailed online. Dealers say that there is nothing wrong with the vehicle and they hope it can be fixed in the future by software. However, in the meantime, the dangerous situation exists. My vehicle has not been inspected by anyone for this purpose, at least not yet. There are no warning lamps or messages when this happens.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449728February 1, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Phantom breaking. When I am driving my vehicle in both cruise control, and autopilot I experience these very very dangerous symptoms. On 2 lane highways is the worst. When I see a semi truck oncoming my vehicle will go from the 65MPH speed limit and SLAM on the brakes sending me from 65-15 MPH immediately. Have almost been rear ended 10+ times in 3,000 miles of owning the vehicle! This is the most dangerous machine I have ever driven. Tesla needs to fix this. It has to do with them removing the radar and going to camera only autopilot. My other older teslas with radar do not do this. There’s no on at Tesla to talk to other than to tweet at Elon musk on twitter and hope he sees it. Ridiculous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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