Subaru Impreza Complaints

2,698 consumer complaints on file.

#10914116October 5, 2016
AIR BAGS
TAKATA RECALL SUBARU SENT A RECALL NOTICE IN JULY 2016 INDICATING THAT "SUBARU IS IN THE PROCESS OF ACQUIRING PARTS NECESSARY TO PERFORM THIS REPAIR". MEANING THAT THEY ARE NOT PRESENTLY ABLE TO PERFORM THE REPAIR. "UNTIL THIS REPAIR IS PERFORMED, DO NOT ALLOW PASSENGERS TO RIDE IN THE FRONT PASSENGER SEAT." THIS IS ENTIRELY IMPRACTICAL. I DID NOT PURCHASE A SUBARU TO DRIVE IT WITH NO ONE ELSE IN THE FRONT SEAT! I NEED SUBARU TO EITHER REPAIR THE DEFECT IN A TIMELY FASHION, OR TO PROVIDE ME WITH AN ALTERNATE FORM OF TRANSPORTATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10911396October 3, 2016
UNKNOWN OR OTHER
THE CLUTCH PEDAL ON MY 2008 WRX MAKES A LOUD CREAKING NOISE EVERY TIME IT'S DEPRESSED. WHEN I INVESTIGATED THE NOISE, I NOTICED THAT THE ENTIRE CLUTCH PEDAL BRACKET ASSEMBLY (ATTACHED TO THE FORWARD FIREWALL) SHIFTS APPROX 1/4 INCH EVERY TIME THE CLUTCH PEDAL IS DEPRESSED. I FOUND THAT THE THREE SPOT WELDS SECURING THE CLUTCH PEDAL BRACKET TO THE FORWARD FIREWALL WERE BROKEN. FROM THE OUTSIDE OF THE FIREWALL, JUST UNDER THE WINDSHIELD WIPERS, I SAW THE SPOT WELDS PULLING AWAY FROM THE FIREWALL EVERY TIME THE CLUTCH PEDAL WAS DEPRESSED. THIS ALLOWS THE ENTIRE CLUTCH PEDAL BRACKET ASSEMBLY TO MOVE, CAUSING THE CREAKING NOISE. IF THE BRACKET COMPLETELY SEPARATES FROM THE FIREWALL, THE CLUTCH MAY BECOME COMPLETELY INOPERATIVE - ESPECIALLY DANGEROUS WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910589September 29, 2016
SUSPENSION
TL* THE CONTACT OWNS A 2005 SUBARU IMPREZA. WHILE DRIVING 70 MPH, THE VEHICLE VIBRATED UNCONTROLLABLY. AS A RESULT, THE CONTACT ALMOST LOST CONTROL OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FRONT LOWER DRIVER SIDE CONTROL ARM FAILED AND WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS PREVIOUSLY SERVICED PER NHTSA CAMPAIGN NUMBER: 11V464000 (SUSPENSION), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 99,260. ...UPDATED 12/06/16 *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910580September 29, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 SUBARU IMPREZA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V358000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PART NOT AVAILABLE. UPDATED 01/10/17*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910294September 28, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 SUBARU IMPREZA. WHILE DRIVING 30 MPH, THE BOLT ATTACHED TO THE BRAKE CALIPER FRACTURED. THE VEHICLE WAS TAKEN TO BE REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909314September 23, 2016
ENGINE
SOON AFTER DELIVERY, THERE WAS A NOTICEABLE LAG ( 2-20 SECONDS) BETWEEN THE TIME THE ACCELERATOR WAS DEPRESSED AND WHEN THE VEHICLE ACCELERATED. AT TIMES THIS LEAD TO DANGEROUS SITUATIONS. DEALER SAID THERE WAS NO PROBLEM. THE ACCELERATOR MODULE WAS REPLACED ( NOT AT DEALER) AND THERE WERE NO PROBLEMS FOR A TIME, NOW THE SAME LAG HAS BEGUN TO OCCUR AT RANDOM TIMES, ESPECIALLY AFTER SLOWING TO LESS THAN 20 MILES PER HOUR. NOTE:-- THIS IS A PROBLEM FOR ONE OF TWO DRIVERS OF THE CAR. APPARENTLY THE POSITION OF THE DRIVER'S FOOT ON THE ACCELERATOR MAKES THE DIFFERENCE. NEVER HAS THIS DRIVER HAD A SIMILAR PROBLEM IN MORE THAN 50 YEARS OF DRIVING ALL TYPES OF VEHICLES ( THIS IS AN ONGOING PROBLEM, NOT A SINGLE OR ISOLATED EVENT.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908804September 22, 2016
AIR BAGS
WE HAVE NOTICED THAT THE AIRBAG SENSOR LIGHT WILL COME ON AT RANDOM TIMES WHILE WE ARE DRIVING. WE NOTICED THIS ISSUE SOON AFTER OUR LEASE BEGAN, IN EARLY 2014. WE HAVE BEEN UNABLE TO ESTABLISH IF THERE IS A PATTERN OR REASON THAT THE LIGHT GOES ON. ONCE THE LIGHT COMES ON, IT DOES NOT GO OFF UNTIL THE ENGINE IS TURNED OFF. INITIALLY, THIS HAPPENED MAYBE ONCE A WEEK OR SO, BUT WE HAVE NOTICED THAT LATELY IT HAPPENS MORE FREQUENTLY. WE HAVE DISCUSSED THIS PROBLEM WITH OUR LOCAL SUBARU DEALER (WAYNE NJ SUBARU). ALTHOUGH WE BROUGHT THE PROBLEM TO THEIR ATTENTION, THEY NEVER ADVISED US THAT THERE HAD BEEN A RECALL FOR THIS EXACT ISSUE WITH PREVIOUS YEAR IMPREZAS. IT WAS ONLY WHEN WE RESEARCHED THIS PROBLEM ON-LINE THAT WE DISCOVERED THAT THERE WAS IN FACT A RECALL FOR THIS EXACT SAME ISSUE, WITH EARLIER YEAR IMPREZAS. THE DEALER HAS TOLD US THAT IT WOULD COST APPROXIMATELY $1,000.00 TO HAVE THE PROBLEM FIXED, AS IT INVOLVES REPLACING THE SEAT. THIS CAR IS A LEASE. WE DO NOT FEEL THAT WE SHOULD HAVE TO PAY FOR A REPAIR OF SOMETHING THAT IS A WIDESPREAD PROBLEM AMONG SUBARU IMPREZAS. WE FEEL THAT OUR CAR SHOULD BE REPAIRED UNDER THIS RECALL. NEEDLESS TO SAY, THIS PROBLEM IS ALARMING, AS WE ARE CONCERNED ABOUT WHETHER THE AIR BAG WOULD FUNCTION PROPERLY IF THE CAR WAS INVOLVED IN AN ACCIDENT. PLEASE ADVISE HOW WE CAN RESOLVE THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908342September 20, 2016
STRUCTURE:BODY
STRUCTURAL DEFECT OF THE SPOT WELD OF THE CLUTCH BRAKE PEDAL ASSEMBLY TO THE FIREWALL. ASSEMBLY SHIFT LEFT WHEN CLUTCH PEDAL IS DEPRESSED. NOW IT IS VERY HARD TO PUT THE CAR IN REVERSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907520September 19, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 SUBARU IMPREZA. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V358000 (AIR BAGS) WAS RECEIVED IN JULY OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 12/13/16*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907594September 19, 2016
SUSPENSION
TL* THE CONTACT OWNS A 2002 SUBARU IMPREZA. WHILE TURNING INTO THE DRIVEWAY AT APPROXIMATELY 2 MPH, THE FRONT PASSENGER SIDE WHEEL COLLAPSED FROM THE AXLE AND FRACTURED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE LOWER CONTROL ARM WAS RUSTED AND FRACTURED WITHOUT WARNING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO A LOCAL DEALER. THE MANUFACTURER STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907631September 19, 2016
AIR BAGS
TAKATA RECALL. SUBARU DEALERSHIP HAS BEEN UNABLE TO ESTIMATE WHEN THE REMEDY WILL BE AVAILABLE, MORE THAN TWO MONTHS AFTER NOTIFYING ME OF THE DEFECT WITH THE TAKATA-SOURCED PASSENGER SIDE FRONTAL AIR BAG. IN THE MEANTIME, WE ARE TOLD NOT TO ALLOW PASSENGERS IN THE FRONT PASSENGER SEAT. THE LOSS OF PASSENGER CAPACITY IS DISRUPTIVE TO THE TRANSPORT OF MY FAMILY AND A SCHOOL CARPOOL. I BELIEVE SUBARU IS OBLIGATED TO TELL CUSTOMERS EXACTLY WHEN THESE VEHICLES WILL AGAIN BE SAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908013September 19, 2016
POWER TRAIN
THE 2016 SUBARU IMPREZA STARTED TO GO FORWARD WHEN THE SHIFT KNOB WAS IN THE REVERSE POSITION. THIS HAPPENED 3 TIMES IN A ROW AND ON THE THIRD TIME THE CAR WAS ACCELERATING CAUSING THE DRIVER TO BRAKE HARD IN ESSENCE "FIGHTING" THE TRANSMISSION. AFTER THE CAR WAS TURNED OFF, TRIED AGAIN, MADE IT HOME. IT WAS A RAINY DAY. MADE APPT. WITH DEALER. AFRAID TO DRIVE IT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907242September 16, 2016
AIR BAGS
TAKATA RECALL NOTICE ARRIVE IN JUNE. REMEDY NOT AVAILABLE AND NOW IN MID SEPTEMBER STILL NOT AVAILABLE. VEHICLE IS REPORTEDLY UNSAFE FOR PASSENGERS - AND NO INDICATION EXISTS OF WHEN REMEDY WILL OCCUR. IN MEANTIME, SUBARU HAS OFFERED NO RENTAL CAR ALTERNATIVE OR OTHER COMPENSATION FOR INCONVENIENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906741September 14, 2016
STRUCTURE:BODY
HTTPS://SERVICES.NEFRAMEWORK.COM/IMAGERETRIEVAL.ASPX?ID=974F272D-0461-4FF2-97A8-B175C14EC539 THAT DESCRIBES HOW THE CRASH HAPPENED. AIRBAGS DID NOT DEPLOY. I SUFFERED BROKEN LEFT ELBOW, FRACTURE IN MY SKULL,RIBS AND SHOULDER. ALSO SEVERE BRAIN TRAUMA. I HAVE A LOT OF PICTURES, BUT IT WILL ONLY LET ME ATTACH ONE. THERE IS FRONTAL DAMAGE FROM A SMALLER TREE, BUT THE MAJORITY IS ON THE DRIVERS SIDE(MY SIDE) FROM SLAMMING INTO A LARGE TREE.
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#10905628September 11, 2016
AIR BAGS
WHEN PASSENGER ( ADULT OVER 130 LBS) SITS IN FRONT PASSENGER SEAT THE AIRBAG SENSOR ENABLES. WHILE DRIVING WITH THE PASSENGER THE AIRBAG SENSOR WILL DISENGAGE THUS RENDERING THE AIRBAG USELESS. ALSO HAPPENS IF SEAT IS SLIGHTLY WET. THIS WAS A RECALL TO THE 2012 SUBARU IMPREZA'S AND THE 2013 MODELS USE THE SAME AIRBAG SENSOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905478September 10, 2016
AIR BAGS
TAKATA RECALL NTSB 16-359 ZONE B DRIVING WITH SMALL CHILDREN IN THE VEHICLE AND MY DEALER, ANNAPOLIS SUBARU, TELLS ME THEY DON'T HAVE THE REPLACEMENT AIR BAGS YET. VERY CONCERNED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903649September 5, 2016
AIR BAGS
PASSENGER AIRBAG LIGHT ACTIVATES/ ILLUMINATES/ STAYS ON WHEN PASSENGER WITH WET/ MOIST CLOTHING SITS IN PASSENGER SEAT. THIS ALSO OCCURS AFTER CLEANING THE PASSENGER SEAT WITH UPHOLSTERY CLEANER AND THE SEAT HAS NOT FULLY DRIED. UPON READING ABOUT THIS PROBLEM, I FOUND THAT A RECALL WAS ISSUED FOR 2012 MODELS. PLEASE INCLUDE 2013 MODEL AS THIS IS A SERIOUS SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903535September 4, 2016
ENGINE, POWER TRAIN
MY SON'S 2012 SUBARU IMPREZA, WAS BOUGHT USED, WITH 59,000. MILES, WITH HOPE OF OWNING A RELIABLE, SAFE VEHICLE ON 2/11/16. ON 6/26/16 HE WENT FOR A ROUTINE OIL CHANGE AND WITHIN ONE WEEK THE CAR WAS COMPLETELY SEIZED. HE WAS DRIVING HOME, NO WARNING LIGHTS, OR ANYTHING JUST MADE A LOUD SOUND THEN HE WAS JUST BARELY ABLE TO MAKE IT TO THE SIDE OF A BUSY 3 LANE ROAD TO CALL FOR A TOW TRUCK. AT THE TIME, WE WORRIED THAT THE OIL CHANGE MAY HAVE BEEN DONE IMPROPERLY AND CAUSED THE ISSUE. WE CONTACTED THE BUSINESS, WHO THEN HAD A ASE CERTIFIED MECHANIC/INSPECTOR VERIFY THAT IT WAS NOT THE OIL CHANGE BUT AN INTERNAL ENGINE PROBLEM. WE THEN HAD TOWED IT AGAIN TO SUBARU DEALER THAT WAS 7/12/16. THEN WE BEGAN CALLING- DAILY OR EVERY OTHER DAY; TO THE SERVICE MANAGER AND EMAILING TO CORPORATE SUBARU- ASKING WHAT IS WRONG WITH HIS CAR? WHY DID IT HAPPEN? WHAT CAN BE DONE? WHAT WILL IT COST? FINALLY, ON 8/22/16, WE HEARD FROM SUBARU SAYING THAT THE VEHICLE WAS OUTSIDE THE WARRANTY -BUT WILL AUTHORIZE A $2,000. TOWARD REPAIR OR NEW CAR. WE CALLED THE DEALER AGAIN BECAUSE WE STILL HAD NOT HEARD OR RECEIVED A REASON/QUOTE OF REPAIR. WE WERE TOLD THAT IT WAS DAMAGE TO A PISTON AND IT WOULD COST AT LEAST $10,000. AND THEY DID NOT RECOMMEND IT; BETTER TO TALK TO SALES. THE WARRANTY IS FOR 60,000 MILES OR 5 YEARS ON THE POWERTRAIN, WE ARE AT 67,000 MILES AND 4 YEARS. SO NOW WE STILL OWE $8,000. AND HAVE $10,000. REPAIR, AND THEY ARE OFFERING $2,000. MONEY VS SAFETY AND NOW VS TRUST WE WANT A SAFE RELIABLE CAR, FROM A COMPANY THAT WE COULD TRUST. WE THOUGHT THAT WAS SUBARU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903274September 2, 2016
SUSPENSION
LOWER CONTROL ARM FAILED CAUSING A COMPLETE LOSS OF STEERING DUE TO RUST.CAR WAS STARTING OUT JUST AFTER TRAFFIC LIGHT TURNED GREEN SO A VERY SLOW SPEED.THIS WOULD HAVE BEEN MUCH WORSE IF I WAS TRAVELING AT A FASTER SPEED. CAR WAS PREVIOUSLY RECALLED FOR THIS SAME ISSUE AND THE REPAIR WAS TO INSPECT AND SPRAY RUST PROOFING ON LOWER CONTROL ARMS. THIS WAS NOT AN ACCEPTABLE REPAIR AS IT FAILED ANYWAY. I HAVE A 2006 SAME MAKE AND MODEL WITH THE SAME RECALL AND IT WAS SPRAYED WITH RUST PROOFING. I EXPECT IT WILL FAIL ALSO IF SOMETHING MORE IS NOT DONE LIKE REPLACING THEM. SO FAR DEALER REFUSES TO REPLACE THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899826August 31, 2016
SERVICE BRAKES
CAR WITH ONLY 65,000MILES, MINIMAL BRAKING SINCE LIVE AND TRAVEL ON COUNTRY ROAD. HAD REAR BRAKE PADS REPLACED. ONE MONTH LATER, AFTER LONG DRIVE THEN CAR SITTING FOR A WEEK, MASTER CYLINDER FAILED. NOTED NO BRAKES WHEN STARTED UP THE CAR AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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