Subaru Impreza Complaints

2,698 consumer complaints on file.

#10935185December 14, 2016
FUEL/PROPULSION SYSTEM, FUEL SYSTEM, GASOLINE
DRIVING HOME ON 12/11/16, THE CHECK ENGINE, VEHICLE DYNAMICS CONTROL, AND CRUISE CONTROL INDICATORS CAME ON SIMULTANEOUSLY. CHECK ENGINE AND VDC INDICATORS WERE STEADY, BUT CRUISE CONTROL WAS BLINKING. THE NEXT MORNING WHEN I STARTED THE CAR, THE PROBLEM WAS STILL THERE SO I IMMEDIATELY WENT TO SUBARU TO HAVE IT CHECKED OUT. THEY DISCOVERED CODE P1449: "EVAP SYSTEM CLUGGED CHECK & FOUND SPIDER WEBS IS EVAP DRAIN & VALVE ASSY. TECH RECOMMEND REPLACE EVAP DRAIN & VALVE ASSY." THEY REPLACED EVAP DRAIN & VALVE ASSEMBLY AND PERFORMED EVAP SYSTEM CLEAN REINSTALL WHICH FIXED THE ISSUE. TOTAL COST 617.28 (416.50 FOR 3.5 HOURS LABOR, 41.16 FOR VALVE AY DRA, 159.62 FOR VALVE AY ELC). WHEN I FIRST GOT THE CAR IN DEC 2011, I PURCHASED AN EXTENDED WARRANTY (GOLD PLUS) WHICH COVERS 6 YEARS OR 60,000 MILES WITH $0 DEDUCTIBLE. BEFORE FIXING THE PROBLEM ABOVE, THEY ESTIMATED IT WOULD COST ME $600-$700 OUT OF POCKET SINCE THEY SAID THIS PROBLEM WAS NOT COVERED UNDER WARRANTY BECAUSE IT WAS CAUSED BY A SPIDER AND NOT A PART DEFECT. I CALLED SUBARU'S WARRANTY DEPARTMENT WHICH SAID THE SAME THING. I MENTIONED THAT MAZDA, SUZUKI, HONDA, AND HYUNDAI ALL HAD THIS PROBLEM A FEW YEARS BACK AND THAT MAZDA AND SUZUKI HAD RECALLS, WHILE HONDA AND HYUNDAI WERE COVERED UNDER WARRANTY. SUBARU AGAIN STATED THAT THEY DO NOT COVER IT. AFTER THE FIX, A SERVICE CENTER ADVISOR SAID HE SEES THIS PROBLEM A LOT BUT UNFORTUNATELY SUBARU DOES NOT COVER IT. I ASKED HOW TO PREVENT IT FROM HAPPENING AGAIN AND HE SAID TO SPRAY PEPPERMINT OIL OCCASIONALLY AROUND THE FUEL TANK AREA BELOW THE CAR SINCE THE SMELL DETERS PESTS. I PAID THE BILL TO GET MY CAR. HOWEVER, I BELIEVE A RECALL OF SOME SORT SHOULD BE ISSUED BY SUBARU TO FIX THE PROBLEM AND PREVENT IT FROM HAPPENING AGAIN OR AT LEAST HAVE THE PROBLEM BE COVERED UNDER WARRANTY. I AM FILING A COMPLAINT TO YOU AND HOPE YOU CAN HELP ME RECOVER THE COST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935053December 13, 2016
FUEL/PROPULSION SYSTEM
BEGINNING LAST WINTER, A STRANGE AND DANGEROUS PROBLEM STARTED WITH MY SUBARU. WHENEVER THE OUTSIDE TEMPERATURE IS COLD (BELOW FREEZING) AND THE GAS TANK IS THREE QUARTERS FULL OR MORE, THE GAS TANK LEAKS. IF THE CAR IS PARKED FOR A FEW HOURS OR MORE, THE GAS APPEARS AS A PUDDLE ON THE GROUND (ABOUT 8 INCHES IN DIAMETER) AND THE FUMES FILL THE INTERIOR OF THE CAR. IF THE CAR IS PARKED IN OUR ATTACHED GARAGE, THE FUMES MAKE THEIR WAY INTO OUR HOME OVERNIGHT. THE ODOR IS STRONG! THIS, IN MY OPINION, IS EXTREMELY DANGEROUS. MY LAUNDRY ROOM IS NEXT TO THE GARAGE AND OBVIOUSLY, IF I SMALL GAS, I DON'T USE MY CLOTHES DRYER. I HAVE TAKEN THE CAR TO MY LOCAL SUBARU DEALER AND THEY CLAIM THEY CANNOT FIND ANY LEAK IN THE TANK OR FILL PORTION. THE ONLY THING I CAN DO -- IS NEVER FILL THE CAR MORE THAN HALF WAY AND HOPE NOTHING BAD HAPPENS, LIKE A FIRE OR EXPLOSION. I UNDERSTAND FROM THE INTERNET, THIS IS A KNOWN PROBLEM WITH CERTAIN SUBARU MAKES/MODELS. WHY IS IT NOT BEING ADDRESSED? PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934901December 12, 2016
AIR BAGS
THE DASHBOARD 'AIRBAG MALFUNCTION' LIGHT TURNS ON AND THE PASSENGER AIRBAG LIGHT SWITCHES TO 'OFF' WHILE THERE IS AN ADULT PASSENGER IN THE FRONT PASSENGER SEAT OF THE CAR. THIS HAPPENS UPON STARTING THE CAR AND CONTINUES UNTIL THE CAR ENGINE IS SHUT OFF. I AM AFRAID IF THERE IS A CRASH THAT THE PASSENGER AIR BAG WILL NOT DEPLOY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934581December 12, 2016
SERVICE BRAKES
ON TWO OCCASIONS OF A REAR END COLLISION ON DRY PAVEMENT, WHILE TRYING TO AVOID COLLISION AND APPLYING THE BRAKES EXTREMELY HARD, I FELT LIKE THE VEHICLE SHOULD HAVE COME TO A COMPLETE STOP. INSTEAD THE VEHICLE DIDN'T STOP BUT SLID INTO VEHICLE AHEAD OF ME. I KNOW IT SOUNDS LIKE I'M BLAMING THE CAR FOR MY ACCIDENT BUT I HAVE HAD CARS STOP ON A DIME. THIS CAR DID NOT STOP ON A DIME. I HAD THE BRAKES APPLIED HARD ENOUGH THAT IT SHOULD HAVE STOPPED INSTEAD IT CONTINUED TO MOVE FORWARD HITTING THE CAR IN FRONT OF ME. BOTH INCIDENCES OCCURRED DURING STOP AND GO TRAFFIC UNDER THE SPEED OF 10-15MPH. I FELT LIKE THE CAR JUST CONTINUED TO MOVE SLIDING INTO THE OTHER CAR WHILE ON DRY PAVEMENT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10934369December 10, 2016
AIR BAGS
I WAS NOTIFIED BY SUBARU IN JUNE OR JULY OF 2016 THAT THE PASSENGER SIDE AIRBAG IN MY VEHICLE MAY HAVE A DEFECTIVE TAKATA INFLATORS. I WAS INSTRUCTED TO NOT HAVE ANYONE RIDE IN THE PASSENGER SEAT UNTIL IT IS REPLACED. I HAVE CONTACTED MY DEALER (WHERE I PURCHASED THE CAR) SEVERAL TIMES (IN PERSON AND OVER THE PHONE) AND BEEN TOLD THERE ARE NO REPLACEMENT PARTS AVAILABLE FROM TAKATA AND NO TIME-LINE FOR REVEIVING THEM. THIS IS MY 25 YEAR OLD DAUGHTER'S ONLY TRANSPORTATION. SHE HAS BEEN DRIVING THIS POTENTIALLY LIFE-ENDANGERING CAR SINCE SHE WAS 17 YEARS OLD. ?THIS IS RIDICULOUS!!! HOW LONG WILL WE NEED TO WAIT TO CORRECT THIS FLAGRANTLY NEGLIGENT ACT ON THE PART OF TAKATA AND THE AUTO INDUSTRY? THERE HAS BEEN NO OFFER FROM SUBARU OR TAKATA TO COMPENSATE US OR PROVIDE ANOTHER VEHICLE. I WAS TOLD THAT BECAUSE MY DAUGHTER WAS NOT YET 25 AT THE TIME OF THE RECALL THAT THEY WOULD NOT EVEN OFFER A RENTAL VEHICLE. THIS IS RIDICULOUS AND TAKATA SHOULD BE HELD MORE ACCOUNTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10930227December 6, 2016
FUEL/PROPULSION SYSTEM
FUEL LINE LEAKING GAS IN COLD WEATHER. I REALLY DON'T THINK IT'S SAFE TO DRIVE WITH QUITE A BIT OF GAS LEAKING ALL OVER THE RIGHT SIDE OF THE ENGINE THAT GETS VERY HOT AND COULD CAUSE A FIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10930276December 6, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT STATED THAT THE OCCUPANT DETECTION SYSTEM MALFUNCTIONED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V419000 (AIR BAGS). THE CONTACT EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929918December 5, 2016
UNKNOWN OR OTHER, VISIBILITY:SUN/MOON ROOF ASSEMBLY
DRIVING 65 MPH (TEMPERATURE 34 DEGREES, NO HEAT ON IN CAR) EARLY SUNDAY AM 12/4 (NO OTHER VEHICLES IN FRONT OF ME) AND MY SUNROOF GLASS EXPLODED. DEALER IS TRYING TO TELL ME IT WAS FROM A ROCK OR OTHER PARTICLE ITEM (SERIOUSLY... NO ONE WAS IN FRONT ME). THE NOISE SOUNDED LIKE A GUNSHOT AND I IMMEDIATELY PULLED OVER. I HAVE 5 TOTAL PICTURES BUT THE SYSTEM ISN'T ALLOWING ME TO ATTACH MORE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10930046December 5, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 SUBARU IMPREZA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V358000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929730December 3, 2016
AIR BAGS
FRONT PASSENGER SEAT AIRBAG SENSOR GRADUALLY STOPPED WORKING. THIS SEAT SENSOR HAD ALLEGEDLY BEEN CHECKED AND FIXED IN 2015 AS PART OF SUBARU VOLUNTARY RECALL SUBSEQUENT TO THE NHTSA INVESTIGATION. AT THAT TIME, THE SENSOR WAS WORKING PROPERLY; THE NATURE OF SUBARU'S FIX IS UNCLEAR. SINCE THE VOLUNTARY RECALL, THE FRONT PASSENGER SEAT HAS NOT BEEN MODIFIED. THERE HAS BEEN NO WATER SPILL. THE ISSUE WITH THE FRONT PASSENGER AIRBAG SENSOR STARTED SHORTLY AFTER AN IPHONE CHARGER WAS INSTALLED, I.E. PLUGGED IN THE FRONT 12V CIGARETTE LIGHTER RECEPTACLE. THE DEGRADATION OF THE SEAT AIRBAG SENSOR'S PERFORMANCE WAS GRADUAL. FIRST, IT STOPPED REGISTERING MY DAUGHTER'S WEIGHT, THEN MY WIFE'S THEN MINE -- THIS GRADUAL DEGRADATION IN PERFORMANCE, FROM FIRST INCIDENCE TO COMPLETE NON-PERFORMANCE TOOK ABOUT 3 TO 4 WEEKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929657December 2, 2016
AIR BAGS
TAKATA RECALL. SUBARU ISSUED NOTICE IN JULY THAT THE VEHICLE WAS NOT SAFE AND WOULD BE REPAIRED, BUT NOW HAS NOT FOLLOWED UP. I CALLED THE NUMBER LISTED ON THEIR WEBSITE AND WITH THE NHTSA TODAY TO FOLLOW UP (DURING THEIR LISTED BUSINESS HOURS). THE MESSAGE STATES THEY ARE CLOSED AND DISCONNECTS MY CALL. THEY HAVE NOT TAKEN MEASURES TO REPAIR THE VEHICLE AND WILL NOT ANSWER MY CALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928209November 28, 2016
STRUCTURE:BODY, POWER TRAIN
DUE TO THE FIREWALL FLEXING EVERY TIME THE CLUTCH PEDAL IS DEPRESSED, OVER TIME THE SPOT WELDS CONNECTING THE CLUTCH PEDAL MOUNTING BRACKET TO THE FIREWALL FAIL. THIS ALLOWS FOR PLAY IN THE ENTIRE CLUTCH/BRAKE PEDAL ASSEMBLY. GIVEN ENOUGH OF THE WELDS BREAK, THE VEHICLE CAN NO LONGER BY PUT INTO GEAR. I BECAME UNABLE TO PUT THE CAR INTO REVERSE OR FIRST GEAR FROM A DEAD STOP. IT TOOK ABOUT 5 MINUTES OF TRYING TO GET IT INTO 1ST TO GET HOME. LUCKILY THIS DID NOT OCCUR WHILE AT SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927852November 25, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 SUBARU IMPREZA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V359000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927234November 21, 2016
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2016 SUBARU IMPREZA. WHILE DRIVING 3 MPH, THE VEHICLE ACCELERATED RAPIDLY WITHOUT WARNING AND CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A WHIPLASH AND A BLOODY NOSE, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 2,047.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10927318November 21, 2016
STRUCTURE:BODY, UNKNOWN OR OTHER
FIRE WALL WHERE THE CLUTCH MASTER CILINDER SITS MOVES IN AND OUT WHEN CLUTCH IS DEPRESSED MAKING A CRACKING NOICE, AND CAUSING FIRE WALL METAL TOMEXPAND
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924693November 7, 2016
SUSPENSION, UNKNOWN OR OTHER
I BROUGHT MY SUBARU IMPREZA 2001 WAGON IN FOR OIL CHANGE INTO MY SUBARU SERVICE ON 11/4/2016. I WAS INFORMED THAT THE FRONT SUBFRAME WAS RUSTY AND THEY COULD STICK A SCREW DRIVER THROUGH A HOLE. I WAS ABLE TO LEAVE WITH THE CAR BUT THEY WERE CONCERNED FOR THE FUTURE AND RECOMMENDED REPAIRING IF WE ARE KEEPING THE CAR. I HAVE ALREADY HAD THE CONTROL ARM REPLACED BEFORE THE CONTROL ARM RECALL ON THIS MODEL DUE TO EXCESSIVE RUST; LUCKILY IT BROKE IN A PARKING LOT AND NOT AT HIGH SPEED. THIS IS LOGICALLY THE SAME ISSUE WHERE THE FRONT SUBFRAME PART DID NOT GET TREATED WELL ENOUGH JUST LIKE THE CONTROL ARM THAT CAUSED THE RECALL. PLEASE MAKE SUBARU COVER THIS AS A RECALL. I WOULD LIKE TO KEEP THIS CAR FOR MORE YEARS TO COME, BUT THE COST OF THE SUBFRAME PART, THAT SHOULD NOT BE THIS RUSTED OUT, IS AS MUCH AS THE BLUE BOOK VALUE OF THE CAR. PLUS I SEARCHED UP "SUBFRAME" HERE ON THE SITE FOR SUBARUS FROM 2000 THROUGH 2005 AND FOUND 31 COMPLAINTS; AND THAT IS OBVIOUSLY PEOPLE THAT TOOK THE TIME TO COME TO THIS SITE. HOW MANY COMPLAINTS DOES IT TAKE TO HOLD A CAR COMPANY ACCOUNTABLE FOR A DEFECT THAT IS CLEARLY THE SAME ISSUE AS ANOTHER PART THAT HAS ALREADY BEEN RECALLED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924415November 5, 2016
AIR BAGS, SEATS
THE AIRBAG SENSOR IN THE PASSENGER SEAT HAS FAILED 3 TIMES WHILE THE CAR WAS UNDER WARRANTY AND NOW AGAIN OUT OF WARRANTY. WHEN A PASSENGER IS SITTING IN THE SEAT WHILE DRIVING, THE AIRBAG SENSOR DOESN'T RECOGNIZE THE PASSENGER'S WEIGHT, AND THE AIRBAG LIGHT WILL NOT TURN ON, PUTTING MY PASSENGER AT RISK. UNDER WARRANTY, CARR SUBARU IN BEAVERTON OREGON REPLACED THE SENSOR EACH TIME IT FAILED. THEY BRIEFLY EXPLAINED TO ME THAT THE SENSOR "FAILS ALL THE TIME" AND "ITS POORLY DESIGNED." IF I UNDERSTOOD THEM CORRECTLY, THESE TYPE OF SENSORS ARE NO LONGER USED IN NEWER MODELS OF MY CAR. I AM NOW HAVING THE AIRBAG ISSUE AGAIN AND I AM NOT COVERED BY WARRANTY, I FEEL THIS IS A MAJOR SAFETY ISSUE. SUBARU SHOULD TAKE RESPONSIBILITY FOR THIS FAULTY SYSTEM AND REPLACE IT COMPLETELY, RATHER THAT JUST REPLACING THE SENSOR THEY ALREADY KNOW IS FAULTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924229November 4, 2016
ENGINE
VEHICLE STATIONARY, ENGINE AT IDLE, AWAITING LEFT HAND TURN. TURN STEERING WHEEL LEFT, ATTEMPT TO ACCERERATE, ENGINE TEMPORARILY STALLS. THIS VEHICLE HAS BEEN RECALLED FOR OTHER DEFECTIVE RELAYS. IS THIS A DEFECTIVE FUEL PUMP RELAY?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924231November 4, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2009 SUBARU IMPREZA. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V358000 (AIR BAGS) WAS RECEIVED IN JULY. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924087November 3, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 SUBARU IMPREZA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V358000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURE EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Subaru Impreza